Upload
alfredo-chavez
View
221
Download
0
Embed Size (px)
Citation preview
8/6/2019 03 Overview It Excellence Zagreb
1/22
Optimize IT-
Application Lifecycle ManagementImplement Solutions Faster and Operate Them at Lower Cost
Stefan FarkasConsulting Solution Sales ManagerSAP Field Services Central and Eastern Europe
8/6/2019 03 Overview It Excellence Zagreb
2/22
SAP 2007 / Page 3
Stuck in Operations
Too little budget for strategy & implementation
5-7%
15-20%
70-80%
Strategy
Implementation
Operations
TODAY
Management distractedby escalations
Development resourcespulled into operations crises
Pressure on IT leadsto shortcuts in development
cycle
Operations function plaguedby unplanned maintenance
10%
45%
45%
Strategy
Implementation
Operations
FUTURE
8/6/2019 03 Overview It Excellence Zagreb
3/22
IT is Asked to do More with Less ...Help drive top line while reducing bottom line
Shorter Cycles
Change Process
Increased WorkloadChange Systems
Increasing demands forbusiness agility results inincreasing IT demands
Managing the IT environmentis complex and getting worse
Inefficient IT resourceallocation and utilization
8/6/2019 03 Overview It Excellence Zagreb
4/22
2010 SAP AG. All rights reserved. / Page 5
Application Life-Cycle Management
The Strategic Value
Accelerated
Innovation
Value discovery andrealization
Innovation withoutupgrade
Near-zero downtime
Operation
at lower cost
Standardize, unify, andautomate operations
Manage complexity Manage SLAs
With Application Life-Cycle Management,
customers implement high-quality solutions faster
and operate them at lower cost
Superior
Quality
of SAP solutions,customer
enhancements andpartner deployments
in terms of functionality,performance,availability and security
8/6/2019 03 Overview It Excellence Zagreb
5/22
2010 SAP AG. All rights reserved. / Page 6
Application Life-Cycle Management from SAPProvides a Comprehensive and Integrated Solution
Application Life-Cycle Management from SAP provides processes, tools, services,
and an organizational model to manage SAP and non-SAP solutionsthroughout the complete application life cycle
Require-ments
Design
Deploy
Build &Test
Optimize
Operate
ALM
End-to-end Application Life-CycleManagement processes Leverage best practice processes
SAP Solution Manager and integratedSAP and 3rd-party management toolsOptimize your tool portfolio
Service & Support Offerings
Gain access to expertsEducational ServicesEmpower your workforce
Organizational AspectsRoadmaps (ASAP, Run SAP)
E2E Solution Operations standardsOrganizational Model (Customer CoE)
8/6/2019 03 Overview It Excellence Zagreb
6/22
2010 SAP AG. All rights reserved. / Page 7
Customer Proof Points
Application Life-Cycle Management is Real
We implemented enhancement package 3 .
In comparison to the upgrade from R/3 4.6C toECC 6.0 we could reduce the costs for installation,configuration, test & go-live of EHP3 by almost10 times.
Didier Magnien, Director Global SAP Systems,Sappi Limited
Realized Benefits due to E2E Solution Operations:
Up to $ 5 million (one time) due to performanceoptimization, up to $10 million p.a. due to datavolume management, and IT Operations productivityincreased by 100%.Rinat Gimranov, CIO,Surgutneftegas
System successfully supported Unilever end-of-year business target of shipping $732 million withoutany performance issues.
Irlei Homero, IT Application Services Manager,Unilever Americas
By eliminating recurring problems, SAP SolutionManager has let DuPont improve systemavailability by 18% and reduced average systemresponse time by 58%.
Michael J. Stoko, Director Global Operations,DuPont
Business Continuity Business Process Improvement
Protection of Investment
and Accelerated Innovation
Reduced Total
Cost of Operations
http://service.sap.com/alm8/6/2019 03 Overview It Excellence Zagreb
7/22 2010 SAP AG. All rights reserved. / Page 8
Application Life-Cycle Management
An approach in six phases
Application Life-Cycle Management follows the six phasesof ITIL application management.
SAP delivers high value for all phases of the life cycle.
Require-ments
Design
Deploy
Build &Test
Optimize
Operate
Application
Life-Cycle
Management
8/6/2019 03 Overview It Excellence Zagreb
8/22 2010 SAP AG. All rights reserved. / Page 9
Application Lifecycle ManagementAn approach in six phases of ITIL application management
Solution DocumentationCentral documentation of business processes, system
landscape, custom code, partner applications,
Template ManagementStandardize configuration across multiple
projects
Test ManagementChange impact analysisEnd-to-end test management
Technical OperationsCentral monitoring & alerting infrastr.Unique End-User Experience monitoringCentral administration tools
Change Control ManagementIntegrated quality managementSynchronized transports of various componentsControlled and documented adjustment of business
processes incl. approval process
Maintenance ManagementManagement of corrective
software packages
Business Process OperationsEnsure business continuityProvide Business KPIsBusiness process benchmarking
Application Incident ManagementIntegrated service deskInvolvement of partners in problem resolutionProvide root-cause analysis for complex landscapes
with diverse technology stacks
Upgrade Management Comprehensive project supportfor release transitions
Solution ImplementationDiscover and realize enhanced
business functionalityAvoid disruption of business
8/6/2019 03 Overview It Excellence Zagreb
9/22 2010 SAP AG. All rights reserved. / Page 10
SAP Solution Manager
Platform for Application Life-Cycle Management
SAP Solution Manager
Reduces risk and lowers TCOthrough standardized and integrated application
life-cycle management according to ITIL
Optimizes business benefits
through a comprehensive and integrated
quality management process
Leverages built-in innovation
by making innovation a non-event and
protecting existing investments
SAP Solution Manager provides comprehensive capabilitiesand services for Application Life-Cycle Management forSAP and non-SAP applications
Require-ments
Design
Deploy
Build & Test
Optimize
Operate
Application
Life-Cycle
Management
8/6/2019 03 Overview It Excellence Zagreb
10/22 2010 SAP AG. All rights reserved. / Page 11
SAP Solution Manager
System openness
SAP Productivity Pack
by RWD
Links to othertraining material
SAP Quality Center by HP
Links to documentsin external data warehouses
Require-ments
Design
Build
and Test
Deploy
Operate
Optimize
TechnicalDocumentation
BusinessBlueprint
E-LearningManagement
TestWorkbench
Configuration
Enhanced Changeand Transport System
JobScheduling
ServiceDesk
TechnicalMonitoring
ChangeRequest
Management
Interface types:
SAP Adapter
OEM
Open Interface
Partner Interface
Link
Planned ARIS
eCATT *)*) 7 certified solutions
Non-SAP Software
Certified softwareHP OpenView
BMC Remedy
Tivoli Service Desk
Run Book Automation1)
Cisco Tidal
Intelligent Automation
CCMS* *) 9 certified solutions
Root Cause AnalysisCA Wily Introscope
BMC Appsight
CCMS -XBP* *) 24 certified solutions
SAP Central Process
Scheduling by Redwood
CMDB2)
SAP Solution Manager as an application management platform provides
multiple interfaces to 3rd party products.
SystemAdministration
1) Planned for release 7.1 2) Planned for release 7.x
8/6/2019 03 Overview It Excellence Zagreb
11/22
SAP Enterprise Modeling by IDS ScheerSoftware quality starts with process design
The fastest and cheapest way tobuild quality applications isthrough good analysis and design
Leading business process analysis,simulation and optimization solution forSAP and non-SAP
Addresses enterprise and processarchitecture based on industry standard(TOGAF)
SAP Solution Manager integration
Powerful reporting features enablegovernance
8/6/2019 03 Overview It Excellence Zagreb
12/22
Testing & Quality Management -
A Complete Solution
Plan Execute Evaluate
Functional scope
Definition anddocumentation of
business processes
Change impactanalysis
Build adaptivecontent for business
process test
Manage the testingprocess
Tractability fromrequirements
through to defects
Visibility into theoverall testing
process
Bi-directionalintegration
Linkage to businessblueprint, test results
and defects
SAP Solution ManagerAdapter
Perform load andperformance tests
and tune SAPsystems
Deep diagnostics forin-depth insight into
ERP and SAPNetWeaver
SAP LoadRunner by HPSAP Solution ManagerSAP Test Acceleration &
Optimization (TAO)SAP Quality Center
by HP
Create real-life test data Create consistent and small QA and development environments
SAP Test DataMigration Server
SAP ProductivityPak by RWD
Develop and publish business processes User transactions to be used for learning and performance support
Measure actual end-user experience Evaluate the impact of any changes for the
end-user
SAP User ExperienceManagement by KNOA
Provide end-user training leveraging acomprehensive enterprise learning environment
SAP Enterprise
Learning Solution
8/6/2019 03 Overview It Excellence Zagreb
13/22
SAP Quality Center by HPIdentify defects during implementation, not in production
Production defects are 100x moreexpensive than defects found duringsoftware design and testing
Leading quality planning, test execution anddefect management solution
Foundation solution for the SAP qualityplatform
Manages test-cycle and releases
SAP Test Acceleration and Optimization(TAO) adds "drag and drop" composition of
test cases = reduced TCO
Even more control through federation withSAP Solution Manager (adapter is required)
Enterprise reporting and dashboards
8/6/2019 03 Overview It Excellence Zagreb
14/22
SAP Test Accelerator & Optimizer (TAO)Approach for Accelerated Test Case Composition
SAP TAO Frontend
SAP TAO Agent
Customer SAP Test Systems
User selects Business Processes
Automatic inspection of SAP Transactions
Automatic generation of Test Components
CRMR/3ERP SAP Business Process
SAP Quality Center by HP
4
1
2
3
Inspect
Upload to Quality Center
5 User composes Test Case
Test Case execution6
8/6/2019 03 Overview It Excellence Zagreb
15/22
SAP Loadrunner by HPProject success is tied to application performance
DIAGNOSTICS
MONITORS
LOADBALANCER
WEBSERVER
APPLICATIONSERVERS
DATABASENETWORKCONTROLLER LOADGENERATORS
VUsers
US
Europe
User satisfaction is greatly driven byapplication performance
Emulate thousands of concurrent users togather end-to-end transaction response times,for example Logon, Process Credit Card,
and Create Order process
Collect application, network and system dataacross all architectural tiers and components
Powerful dashboards and reporting
8/6/2019 03 Overview It Excellence Zagreb
16/22 SAP 2007 / Page 17
The SAP Quality PlatformEnd-to-end testing process with tremendous customer value
1 Business AnalystDefine requirementsand configuration inSAP Solution Manager
2 Test ManagerTransfers requirements intoSAP Quality Center by HPand complete a risk
assessment & schedule
3 Test TeamDevelop/update test casesand create traceability matrix
The SAP end-to-endQA process decreasesSAP testing cost andtime by more than 50%
6 Project Manager & TeamCentrally monitor testingprogress and results inSAP Solution Manager
5 Test Manager & TeamRun manual and automatedtests, report results and thentransfer results into SAP
Solution Manager
4 Test TeamCreate reusable testcomponents for drag and dropcreation of test cases inSAP TAO
8/6/2019 03 Overview It Excellence Zagreb
17/22 SAP 2009 / Page 18
SAP Test Data Migration Server(SAP TDMS)Reliable testing starts with providing the right data
Creates small, easy-to-use test environmentswith consistent, relevant extracts ofbusiness data while minimizing infrastructureand maintenance expenses!
SAP Test Data Migration Server
Benefits
Reduced infrastructure expenditures for nonproduction landscape
High flexibility
Improved quality of test data
Supported SAP systems
ERP release 4.6C and higher
HCM release 4.7 and higher
CRM releases 4.0, 5.0, and 6.0
BI releases 3.5 and 7.0
More information
SAP Service Marketplace athttp://service.sap.com/tdms
+
Use Cases
Creation of lean test systems withproduction-like environment, but reduceddata volume
Selective refresh of individual clients indevelopment, test and training environments
Data extraction based on business objects,organizational units or time slices
Scrambling of sensitive data
http://service.sap.com/tdmshttp://service.sap.com/tdms8/6/2019 03 Overview It Excellence Zagreb
18/22
Central view to all scheduling activities
Job chainsDefinition andmonitoring
SAP Central Process Scheduling by RedwoodNo more business issues caused by failed batch jobs
Job scheduling in IT operationsis as important as productionplanning in manufacturing
Central management andorchestration of complex business
processes
Scheduling of complex process chainsacross SAP and non-SAP systems
Job prioritization driven by businessrules
Integration
Embedded in SAP NetWeaver (OEM)
Optional integration with SAPSolution Manager (requires adapter)
8/6/2019 03 Overview It Excellence Zagreb
19/22
SAP Archiving by Open TextFor ever-growing volume of business data in databases
SAP Archiving enables you to off-load aged SAP data and
documents from SAP software while retaining access to theinformation.
Provide secure and compliant long-term storage ofyour SAP and non-SAP data & documents on asecure archive server of your choice
Realize substantial cost savings and improve systemperformance by minimize your database growth
Reduce technology downtime required for softwareupgrades or data backup or recovery
Ensure compliance and reduce risk during audits
Supports all SAP ArchiveLink document scenarios
and SAP document types & formats includingimages (Capture, Viewers, Email and Office Links)
Supports extending ArchiveLink to create views fordocuments from across multiple systems
8/6/2019 03 Overview It Excellence Zagreb
20/22 SAP 2008 / Page 21
SAP Extended Diagnostics by CA Wily
Real-time visibility into Java and .NETapplication performance so SAP andcustomers can quickly do root causeanalysis of performance problems
Monitoring of Java and .NETapplications in production with minimalimpact on performance
Persistence of historical data for bettercapacity planning and trend analysis
8/6/2019 03 Overview It Excellence Zagreb
21/22 2010 SAP AG. All rights reserved. / Page 22
SAP is now the role model for the evolution of software supportoffering an industry game-changing standard for transparency,
accountability and the clear measurement of value.
We remain strongly committed to helping our customersboth protect their investments and closely manage costs.
Why SAP?
Require-
ments
Design
Deploy
Build &Test
Optimize
Operate
Application
Life-Cycle
Management
Only integrated and comprehensive offering to
cover the complete Application Life-cycle forSAP and non-SAP systems
Tools, best practices, accelerators and consultingservices all from one vendor
Open to seamlessly integrate third part servicemanagement solutions
Measurable Benefits for Business and IT (KPIs)
8/6/2019 03 Overview It Excellence Zagreb
22/22
Thank you!