Page | 1 Introducing the Organization Social Marketing Company (SMC), one of the first initiators of Social Welfare and awareness programs in Bangladesh holds the top most position as a “Not-for-Profit” organization. Since the beginning SMC is dedicated to provide opportunities for better family health for the people of our country by addressing issues of social priorities and awareness. Social marketing simply stated is the application of commercial marketing tools and concepts to influence behaviors that benefit individuals and communities. While the goal of commercial marketing is primarily profit maximization, social marketing aims to change behavior for social good. SMC is a significant partner of the Government of Bangladesh in the national Health and Family Planning Program working closely with both the Directorate General of Family Planning (DGFP) and the Directorate General of Health Services (DGHS). Through marketing of products at affordable prices and wide scale distribution, SMC now is a major player representing 30% of the Contraceptive Prevalence Rate and 60% of ORS use nationally. The company now boasts to be an indispensable partner in the national family planning and health programs. Brief History of SMC Social Marketing Company (SMC) is one of the largest and most successful private sector social marketing organizations in family planning and child health globally. It started as the Family Planning Social Marketing Project in 1974 under a tripartite agreement between the Government of Bangladesh, Population Services International (PSI) - a US-based NGO, and USAID. In 1990, SMC became a nonprofit Private Limited Company under the Companies’ Act of 1913. SMC – Introducing the Departments Social Marketing Company has departmentalized the operations for ease into few separate sections and divisions. The functional divisions are – Human Resources & Administrative Services Division Internal Control & Compliance Division Finance, MIS & IT Division Procurement Division
1. Page | 1 Introducing the Organization Social Marketing
Company (SMC), one of the first initiators of Social Welfare and
awareness programs in Bangladesh holds the top most position as a
Not-for-Profit organization. Since the beginning SMC is dedicated
to provide opportunities for better family health for the people of
our country by addressing issues of social priorities and
awareness. Social marketing simply stated is the application of
commercial marketing tools and concepts to influence behaviors that
benefit individuals and communities. While the goal of commercial
marketing is primarily profit maximization, social marketing aims
to change behavior for social good. SMC is a significant partner of
the Government of Bangladesh in the national Health and Family
Planning Program working closely with both the Directorate General
of Family Planning (DGFP) and the Directorate General of Health
Services (DGHS). Through marketing of products at affordable prices
and wide scale distribution, SMC now is a major player representing
30% of the Contraceptive Prevalence Rate and 60% of ORS use
nationally. The company now boasts to be an indispensable partner
in the national family planning and health programs. Brief History
of SMC Social Marketing Company (SMC) is one of the largest and
most successful private sector social marketing organizations in
family planning and child health globally. It started as the Family
Planning Social Marketing Project in 1974 under a tripartite
agreement between the Government of Bangladesh, Population Services
International (PSI) - a US-based NGO, and USAID. In 1990, SMC
became a nonprofit Private Limited Company under the Companies Act
of 1913. SMC Introducing the Departments Social Marketing Company
has departmentalized the operations for ease into few separate
sections and divisions. The functional divisions are Human
Resources & Administrative Services Division Internal Control
& Compliance Division Finance, MIS & IT Division
Procurement Division
2. Page | 2 Effective from January 2015, SMC corp. has recently
introduced a new body of the entity namely Social Marketing Company
Enterprise Lt. (SMC-EL) to make the organization self-sustainable
in terms of profit making, productivity and the long-run. Graphic
View of the New Body Figure: SMC & SMC-EL Sustainable
Model
3. Page | 3 Understanding the New Sustainable Model Social
Marketing Company has been working selflessly for the rural
development and awareness programs in Bangladesh with the help of
few organizations like US-AID, UK-AID, GOB etc. SMC was and still
is a not-for-profit organization. But due to the current scenario
and conditions of the country along with the new regulatory
formulations of the different legal advisories, SMC looks forward
to self-dependency instead of counting on the donations only.
Keeping this vision in mind, SMC created its new self-sustainable
for-profit subsidiary SMC Enterprise Ltd. SMC-EL looks forward to
make itself self-dependent by commodity sourcing through
manufacturing, imports, local procurements warehousing etc. and
trading through sales and marketing of self-financed profitable
products to the consumers. The profit then goes to the SMC Corp.
and along with the donors help and supports Social Marketing
Company keeps growing in the long run. Mission and Vision
Statements of SMC To improve the quality of lives of vulnerable and
less privileged population primarily in public health through
sustainable social marketing efforts in collaboration with national
and international governments and donors. SMC aims to become a more
results oriented organization with a more efficient management
structure, more open communication channels at all levels, sounder
financial management and planning capabilities, and a satisfying
work environment for all its staff capabilities, and a satisfying
work environment for all its staff The Mission Statement Our Vision
is to be the leader among the best practicing sustainable social
marketing programs globally using a model of cross subsidy
generating resource from business operations to support programs
designed to enhance social good Vision
4. Page | 4 Introducing the MIS & IT Division The
organization started its operations incorporating the MIS & IT
department in 1986 with few IBM 6150 desktop computers having very
few employees who were expert in the field. The management and
record keeping systems were paper-based, but the intervention of
technology kept it one step ahead to success. The system used Sales
MIS and Payroll systems run by dBase 3+ as Database management
tool. The accounts department then was incorporated with the Basic
Language software as a management tool. The first upgrade in the
MIS & IT department came forward during the early stages of
1988. The components were upgraded to Unix Platform having
multi-user System. The database management tool used for the record
keeping was File Pro 16+ and the hardware components were NCR
36/600 mini computers having storage of 140 MB. Later on another
internal 140 MB HDD was added along with 325 MB external storage
drive. The data backup media was Tape Drives and 5.25 Floppy Disk
Drive. This system was functional effectively till the year 2000
AD. During 1998, the decentralization of Distribution Sales
Management to all 11 Area Offices was successfully completed and
the system was developed using Access 2. During the transition
period the former system, which was facilitated by File Pro 16+ was
still running simultaneously. During the year 2000 data migration
from Access 2 to FoxPro/ Visual FoxPro was started and was
completed during 2001. This upgrade was running smoothly and
effectively managing all the records and data of the company till
the next upgrade in the year 2008. During 2008, the evolutionary
development of the Integrated Management Information Systems
(IMIS), which was developed using C# and SQL Server, was completed.
This system is functional and having regular integration of various
important needs and requirements by the MIS & IT department.
Almost every employee in this organization has to have a basic
knowledge for IMIS to submit daily reports on their duties and
jobs. The systems integrated are Sales, Procurement, HR Systems and
Inventory Systems (CWH). Currently, the company conducts its
operations in MIS & IT department considering it as the most
important and influential department within the operations. All the
data including sales & marketing, accounts, administrative,
inventory records and more are stored and processed through the MIS
& IT department. Although the traditional paper-based record
keeping systems are also at force, but the operations mostly rely
on the electronic record keeping. Top-notch Enterprise Management
Systems and Database Management Systems are at work to keep the
organizations operations running flawlessly. Few of the last
integrated systems along with the under developing systems are:
Factory Production Management Systems (as DSS; effective from 2014
December in the Factory) Leave Management Systems (effective from
March 2015) Vehicle Management Systems (Under Process form
2014)
5. Page | 5 During the beginning the operations of MIS & IT
department were fenced within the Head Office along with few other
Area Offices only. But after 28 years of improvements and evolution
of technology MIS & IT department expanded its operations in
all 12 area offices, Dhaka East, Dhaka West, Mymansingh,
Chittagong, Comilla, Sylhet, Khulna, Kushtia, Barisal, Bogra,
Rajshahi and Rangpur along with the Central Warehouse, Bhaluka.
Only the Head Office and the CWH are interconnected for the
operations of the MIS & IT department. Employees within the MIS
& IT Department During the 3 months of internship period, the
major personnel within the MIS & IT Department of SMC, to whom
the experiences were more interactive are Mohammad Giash Uddin;
Manager, MIS & IT. Md. Mahfooz Alam; Senior MIS Executive. Md.
Abu Bakkar Khan Chowdhury; Senior Systems Executive. Mr. Mofijul
Haque Khan (Jitu); Senior Systems Executive. Mr. Sumon Swarnoker;
IT Officer, MIS & IT. Mohammad Giash Uddin, The Manager of the
MIS & IT Department, is one serious and hardworking person who
would do as much as possible within his capability to make the
operations of the MIS & IT department smoother and quicker as
well as providing flawless support of IT to the whole organization.
As an in-charge of this department, his role in accomplishing
tougher and challenging targets are remarkable. Mr. Giash never
likes to take any excuses for any type of mishaps or doable undone
tasks. He rather keeps his head in the game by continuously pushing
his team forward with as much motivations as possible. Md. Mahfooz
Alam, the Senior MIS Executive on the other hand, is one very calm
but serious about work kind of person. His motto is to do as much
as possible within the boundaries of the organization and the
department. His 28 years long experience in MIS & IT department
of SMC makes him the most knowledgeable person in the department.
Usually he looks after managing and allocating the IT resources to
the whole organization and he does his job with a credence
expertise.
6. Page | 6 Md. Abu Bakkar Khan Chowdhury, the Senior Systems
Executive is one calm headed thoughtful person, who always thinks
carefully about each and every situation to tackle. Using the calm
brain of his thoughtful mind, he always comes up with the best
solution to every problem he faces. Mr. Bakkar is an ideal person
to be an apprentice to, for learning issues about network, domain
management and computer hardware. Mr. Mofijul Haque Khan, the
Senior Systems Executive can be called the Data-Brain of the
organization. He is the only person that manages and provides
solutions to all the database management issues and problems. One
of the core components of SMC IT division IMIS is managed by Mr.
Jitu and he is good enough for this task, whereas there are a very
few qualified for this. Mr. Sumon Swarnoker, the IT Officer and the
youngest employee within this department as well as the whole Head
Office, is another key personnel. He provides ad-hawk desk supports
to all the employees and also provides one stop support to solve
any issues regarding the IT department of any of the 13 area
offices of SMC. Mr. Sumon is a calm and understanding person in
nature and his urge to learn as much as he can get can be seen in
his eyes from the very first look at him.
7. Page | 7 The Internship Starting of a Journey After
submission of the application for the internship, it was reviewed
by the Managing Director of SMC, Mr. Ashfaq Rahman and was
forwarded to the Manager, MIS & IT, Md. Giash Uddin for
approval and finding a scope of work within the department. After
few days of evaluation and overviews of the application the
approval for the internship was unfolded and I was given the
opportunity to have a life time experience of working as an intern
for the MIS & IT department of the countrys one of the most
popular Social Welfare organization SMC. My tasks were assigned and
was instructed for the essentials. The Assignments On the first day
of the internship, the duties to be performed, the jobs to be done
and the conducts and orders to be followed were clearly and
specifically debriefed and I was to start immediately. The tasks
were assigned to me by the Manager, MIS & IT; Mr. Giash and
debriefed by Mr. Mahfooz Alam, the Sr. MIS Executive. The motives
and goals of those tasks were clear to learn about the corporate
world and emphasize on the academic education achieved through
practical work. The major tasks and responsibilities were Being
present on time (8.30 am) every day when the office operations
starts. Punctuality is considered to be the most important
corporate task here in SMC. Attending every tasks performed by Mr.
Sumon Swarnoker (IT Officer) by being beside him and learning the
techniques and ways to perform those jobs. Among a huge variety of
tasks performed by Mr. Sumon, which I had to learn and observe,
then later which I had to perform myself, are - Loading daily IMIS
sales data sent by the area offices in to the IMIS server.
Providing ad-hawk support to the users of the IT resources within
the Head Office as well as the area offices if needed. Preparing
new computer systems as per the SMC MIS & IT department
procedures domain configured users, restricting user credentials,
system and application software installation, and upgradation of
the OS etc.
8. Page | 8 Assessing and troubleshooting the computer systems
from SMC HIV-ESP Integrated Clinics. Cabling and networking one
floor of the office building when there was a shift of floors
within the building. Printer, scanner and copier troubleshooting
when necessary. Generating new ideas for more effective and
efficient ways of works within the work field. Monthly sales data
entry from area offices to the IMIS server at the end of every
month. Providing support to the distant area offices from the Head
Office using VPN or remote desktop connections. Setting up email
addresses provided by the smc.org domain for the users. Providing
written assessments and requirements of the systems coming up for
troubleshooting. Allotment of IP addresses and configurations of
network setup on the new structure of the organization. Managing
the priority of the supports to be provided by importance and by
positions. Adding new employees IDs into the network printers and
providing them access into the printing operations. Creating new
log-on profile for the newly recruited employees for their personal
usages and official works. Inputting the new employees ID Cards in
to the attendance machine for electronic management of their entry
and exit. Matching the Inputted ID Card numbers with the employees
actual identities and fingerprints for fingerprint recognition.
Complying with the organizational codes of conducts that are
followed by the SMC officials. Trying to learn as much as possible
from within the work areas and the regular works arisen during the
office hours.
9. Page | 9 Making a Difference During the work period, there
were as many days pressurizing, also there were days to relax
without pressures. The whole time my target was to learn as much as
possible from the corporate world I am working in and provide the
best I can. I always tried to figure out the easiest, effective and
efficient ways to complete any task coming forth. Regardless of the
office-hours I tried to provide the best of my capabilities for the
organization and also during the time I sorted some ways which, in
my sense could enhance the performances of the department as well
as the organization as a whole. Leaving my own words for the
changes, the personal opinions of the few personnel I worked
closely with and for, are really motivating for me and those words
bear the power of pushing me further off the limits. You did well
during the internship. Hope you will be able to achieve your good
through enthusiasm and hard work. Best of Luck! ------- Md. Giash
Uddin (Manager, MIS & IT) Mr. Rajiv has worked in SMC as an
intern for three months. During his period in SMC he has closely
worked with SMC IT team as a member. He looked after computer
hardware and software troubleshooting. He also worked and learned
various MIS Systems. During his period in SMC I found him a very
hardworking person. I wish him every success in his future life.
-------- Md. Abu Bakkar Khan Chowdhury (Sr. Systems Executive) You
are very intelligent and sharp. Your attitude is very clear to
adopting and sharing knowledge. You are a very hard worker. But
need to concentrate more -------- Mr. Mofijul Haque Khan (Sr.
Systems Executive)
10. Page | 10 I just notice him as a quiet, calm, learned boy
within this 3 months i.e. his internship period. He is eager to
learn new things and his application sense is so good. He helped me
so many times by solving my problems and finding out the solutions.
I wish his very best success. -------- Md. Ruhul Amin SMC
Internship IT , -------- Shameem Akanda (Executive, Graphics
Design, SMC-EL) Apart from these, whenever any new ideas came into
my mind, I always rushed to the supervisors desk and shared those
and tried to prove my points. Some of my ideas were accepted and
some were not for valid reasons. I never hesitated to take any task
under my custody and always tried to complete those within the time
provided. Keeping a smile on the face every morning I started the
office and till the end I was able to keep that smile on my face
unharmed and intact and kept on providing supports and learning
newer things. During the time period of the internship, my one and
only intention was to provide the very best of me to the
organization and learn as much as possible from the superiors and
experienced colleagues. On the line of my work as an intern at SMC,
there are few noticeable things that I took part and performed in.
I tried my best to provide the best for those events.
11. Page | 11 Notable lessons at SMC An Intern in any
organization means learning a lot for the student and preparing
himself/herself for the upcoming corporate life of his/her, even if
s/he chooses the path of entrepreneurship. Learning about the
organizational behaviors, implying his/her academic skills into
practical fields and making the past experiences (if any) well
welded before going into the practical field. As an intern at SMC I
have also gathered much experience and learnt lots of lessons out
of the academic learning accomplished. The most notable lessons
include: Implication of theoretical IT management knowledge into
practical field. Maintaining a good relationship with the
colleagues, superiors and subordinates. Maintaining the
organizational codes of conducts as per the organizational
policies. Being a part of one of the recruitment processes of the
organization, I have learnt about the look outs from the employers
point of view. Providing ad-hawk services and supports to the users
any time and maintaining the priority based importance shifting
while performing the jobs. Learned to provide services to the
organization and the department on my own as the supporting officer
had 2-3 emergency leaves during my work period at SMC. There are
various situations that demoralizes the working moral but, I have
learnt to overcome those situations and hold the smile on the face
while working so that none gets the chances to criticize my ability
to provide services. Only had theoretical knowledge on networking
and cabling, but during my work period I had the life-time
experience to be able to provide network and cabling solution to
one whole floor of an organization. Always had to maintain the time
line and pace with the supporting officer I was working with. This
lesson was important for me, because the cooperation and keeping
the pace is always important for an organization as well as the
employee. Learnt few thing about submissions of time-sheets which
are used for attendances and payoffs and also making bill
statements for working during off days.
12. Page | 12 Receiving incoming components and providing
written assessments along with the acknowledgements of the receipts
are one of the important lessons as an intern in the organization.
During the work period, I happened to have few days without any
pressure of works, I learnt how to utilize those free times for
productive purposes for the organization as well as learning newer
things. The most important thing learnt was, to be punctual on any
task assigned to me and also to be present at the work place in
time. Cooperation with the other departments and their employees
and out of the box tasks to be completed were one of the many
important lessons to be learnt as these tasks sometimes were of
much expertise or needed much research for it to be completed. Some
Exquisite Situations During the time length of my internship at SMC
I happened to face some beautiful as well as some tough situations
which I had to deal with a presence of mind and instantly. These
delicate situations were also educational for me as I might happen
to face more and more likely situations on the future work life of
mine. Some of these situations are The 2nd Floor Incident: While
working on the 2nd floor of the building for cabling and networking
the floor, there were a mess down there. The masons were working on
breaking the false ceilings, carpenters were washing the floor for
painting and the engineers were busy with the electrical wiring
there. It is to mention that, cabling and networking a floor needs
a calm and neat place to work at. At first the supporting officer
of mine and I tried our best to concentrate on our own work but it
was way too difficult for us to do our jobs at that situation as
there were unsteady ceiling tops and dust everywhere. I was about
to lose my temper there, but I tried to hold on to the smile I
possess
13. Page | 13 and waited for the supervisors orders to postpone
the task to the next day and patience has got its prizes which we
were rewarded with. Odd Situations at Supports: I had to face more
than one odd situations while providing supports to the users
(employees). Some of them wanted some privileges which were out of
company policy while some others wanted some extra modifications to
their hardware setup which would cost a lot to the company to
provide for only one person alone. I had to slide myself out of
those situations with some satisfactory and logical answers to
those employees. Hence there are many to whom I had to provide
support, but the situation sometimes called for losing temper as
they seemed to show themselves as the most knowledgeable persons
within the organization. Instead of losing the temper, I Held
myself together and patiently waited for them to try and solve
their own problems which they didnt succeed and after that with the
smile I took over the problem and provided the solution as early as
possible. On the other hand, there are some personnel in the
organization, who treat the supporting personnel (IT Officers and
others) as labors and lower class staffs. All of these times I had
to keep myself calm and hold the smile on the face and jot myself
out of there as early as possible. Confusions on Addressing Few of
the Superiors: As my father, Md. Mahbubur Rahman was a former
employee of SMC, I already knew many of the employees there who
happened to be my supervisors and colleagues during my internship
period. Within the first few weeks I really had a hard time
figuring myself out about what to address them if they were my
supervisors, Uncle or Sir? Or if they were my colleagues, Uncle or
SMC-traditional Bhai? After few confusing weeks I decided to
address whatever I have always addressed to my known supervisors
and the rest would be official.
14. Page | 14 Expectations vs. Reality - The Differences While
I was a student, learning about the businesses and corporate
policies and conducts, the expectation was to find the
organizations by the book-definitions. But there are lots of
differences between theoretical knowledge and practical field.
While book defines managing the organizations by balancing
effectiveness and efficiency, the organization believes in
balancing fiscal flexibility and effectiveness, efficiency comes
later there in some situations. And the brains of the organizations
always make these management decisions to make their organization
more profitable and sustainable for the long run by focusing on the
bigger tasks not the little ones. On one side, academic knowledge
supports the brain with some theoretical knowledge, may be some
practical lessons on the labs, the other side on the organization
teaches to go deep into any systems as an MIS educated student.
While joining the internship, my expectation was to learn managing
the IT and IS sector of an organization. But the hard reality
struck me with the tasks of engineering on IT and a very few
managerial lessons. I took this as granted and still expecting to
learn more about management of IT and IS on the near future line of
my work. As many of my elderlies scared me of internships being
boring and being a labor literally, I was expecting this 3 months
period to be that way. But it was really my pleasure to be a part
of SMC and the tasks were not boring at all, rather they were
exciting and fun doing. And the organization, staffs, subordinates,
coworkers and superiors have always treated me as an officer of the
organization which gave me a self-satisfaction with my position and
my works. It might be this organization only or to me only, but the
concept about internships being boring and laboring has changed
within me and my ideas. There are many situations and scenarios
which are expected for some specific situations, but the irony of
life and fate never meets those expectations always. Sometimes
those realities become tougher than the expectations and sometimes
they become more beautiful and fun than the expected. SMC gave me a
lot of new surprises and dimensions which I would love to retain
for the rest of my life.
15. Page | 15 Another look-out and Career Plans The internship
at Social Marketing Company was the first corporate organizational
experience I ever had and this would always capture a specific
unforgettable position within my brain. After completion of this
internship of 3 months time period, the experience and the
environment has really influenced me to dream of an office to work
at having the same corporate environment as SMC and the field of
work to be more managerial. The interactions in between the
elderlies and the same-agers within this organization was of so
much harmony that, my wishes are to have the similar environment on
anywhere I work at. There are many mistakes and stumbles I have
suffered during this period of my internship. Some of those
mistakes were not noticeable while many were. I would be much more
careful on performing my duties and responsibilities if I ever get
to redo my internship at SMC. Also, I would pass much more time of
the period learning the managerial stuffs by staying closer to the
superiors who are in charges of the managerial body of the
organization. And least of all, I would be more careful interacting
with the coworkers here that I have hurt (if) through my work or
reactions and recover the gaps among us for more effective and nice
corporate relationships.
16. Page | 16 Summarizing the Organizational Learnings
Technical Skills: During the work period, learning the operations
of the essential software run for the organization, Integrated
Management Information Systems (IMIS) was one of the mandatory
tasks to accomplish. Also learnt the operation of the attendance
machine - inputting new data, deleting old unused data etc. Along
with IMIS, learnt to organize and manage domain users, server
configurations, IP telephony etc. as well as the operations of few
common software like MS Outlook, Adobe Photoshop and Illustrator
(basic operations) and more. Analytical Skills: Along with the
technical skills, the basic analytical skills are also necessary to
provide assessment of any computer systems and overall analysis of
components analysis, which were few of my tasks during my
internship period. People Skills: Interactions in between the
employees and coworkers as well as the subordinates and staffs are
one of the most important skills to be learnt at any organization
as an employee. During this 3 months time period of my internship,
I found the opportunities and used them to reshape my interpersonal
skills along with the conflict management issues. Personal
Development: During these 3 months period, I had to be present at
the office at 0830 hours every weekdays morning and that made a
very good habit for me to maintain. Also, I had to be punctual and
accurate in any time frame I was provided to complete a task, which
made me more specific about timing and punctuality.
17. Page | 17 Being a Critique After completion of 3 months
long internship, there are some factors I have experienced and with
the little knowledge of academic theories, I feel changing some
policies and systems might actually make the organization more
effective and efficient; where the balance of these two would lead
to organizational profitability and success. The procurement
process of the organization is one of the longest processes here,
which makes the procuring of necessary and emergency products a
longer task to accomplish. Decentralizing the procurement division
and authorizing the procuring power to every department head would
make it more effective and easy. MIS & IT department holds the
major functionality within the organization but it has fewer or
reserved facilities in terms of spaces for the department,
arrangements of the staff- desk placements and number of expert
officials to manage and operate. Enlarging the space facilities of
the MIS & IT department and making the MIS & IT department
independently operational would greatly enhance the efficiency and
effectiveness of the department as the MIS & IT department is
not One separate entity within the organization; rather it is
merged with the Finance division. Also there is a very little space
for the IT operations to conduct the Hardware related
troubleshooting efficiently. Providing a larger space for these
sort of task would help the technicians to perform their jobs more
freely. Fewer or no IT technicians for laboring works as handling
the hard-works (i.e. cleaning the hardware to be used for works
etc.) are not usually practiced within this organization.
Recruiting one or more staffs for these jobs would solve the
problem. Communication between other departments and MIS & IT
department is not good enough to keep the organizational operations
up-to-date. The acknowledgements of every IT related events should
be immediately completed within the departments through e-mails,
phone notifications, memorandums or any other ways possible
would
18. Page | 18 greatly enhance the credibility and interest of
MIS & IT department in completing the tasks within given time.
No classified vendor for on-spot computer hardware components
support on credit terms. Local all from one vendors of the hardware
components; who are actually stationary items sellers, are to some
extent expensive which could be affecting for the organization. The
procurement division could consult the MIS & IT department for
suggestions for emergency IT hardware vendors which could be
financially and productively good for the department as well as the
organization. The entry and exit process for the regular employee
are not flexible and often causes queues during rush hours.
Providing more than one attendance machine on every floor would
solve this problem on a long term basis. Vague instructions to the
assisting Area Offices about IT operations which often causes
damages to the systems as well as the works. Providing a clear and
strict instruction manual with approval from the supervisors and
decision makers and training those employees over handling the IT
related issues would make this situation resolve in no time. No
proper access into few of the materials of IT resources to perform
troubleshoots and supports singlehandedly which sometimes delays
the important tasks and hampers the work of the organization as a
whole. Training and providing these credentials to the supporting
officer would make this process more accurate and quicker. The
organization believes in providing authentic software products. But
there are few cases where providing authentic software products
become difficult and expensive. Going off the book and supporting
the users with the trial versions could be one way to solve this
problem. More open ended cooperation from the superiors,
subordinates and colleagues are expected. Few of the employees must
learn to treat the supporting officer accordingly and support
his/her activities of providing services to the users as well as
the organization. A very little scope for expanding knowledge on
different disciplines as the corporate structure stands very
strict. Coming out of the box for sharing and knowing more of
the
19. Page | 19 knowledge gathered at a personal level of
relationships would make the interpersonal relationships more
strong as well as it would expand the knowledge to higher extent.
The organization does not provide the users with the newest IT
platforms and technological features competing with the modern
organizational pace (POP3-IMAP) regarding the reasons of users
needs and requirements. But according to many critiques, the up to
date technological features would often reduce the number of
complaints which would only take the reconfiguration of the
servers. All these assessments and critiques are solely based on my
personal opinions from observing the systems and regulations of the
organization depending on the academic knowledge learnt at the
institutional level. I hope these critiques of my assessments would
be takes as my urge for SMC to grow higher as possible. Few Words
for Concluding To conclude, I must say that, it was an experience
of lifetime for me to be a part of Social Marketing Company even
for only three months period, and even as an intern; not a full
time employee. Meeting various people, maintaining corporate
relationships along with interpersonal ones, learning newer and
exciting things every day, abiding by the organizational codes,
managing conflicts in-between the employees and many more things,
which were learnt during the short but most important period of
time of my life would always be framed in my brain and heart for
the rest of my life. The internship at SMC taught me the most
important things for me to head to my future organizational and
corporate life.
20. Page | 20 References Smc-bd. (2015). Company History.
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http://www.smc-bd.org/index.php/common_modules/index/23 Rahman.A.
(2015). Weekly Journals. Abstract, Internship Report SMC MIS &
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Rahman.A. (2015). Comments (Pictures). Abstract, Internship Report
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