06IM81- MANAGEMENT INFORMATION SYSTEM

MANAGEMENT INFORMATION SYSTEMS

Sub Code:06IM81 IA Marks: 25

Hrs/week: 04 Exam Hours:03

Total Lecture Hrs: 52 Exam Marks: 100

PART - A

UNIT - 1

FUNDAMENTALS OF INFORMATION SYSTEMS: Information systems in business, fundamentals of information systems solving business problems with information systems.

6 Hours UNIT - 2

INFORMATION SYSTEMS FOR BUSINESS OPERATIONS: Business information systems, Transaction processing systems, management information systems and decision support systems. Artificial intelligence technologies in business, information system for strategic applications and issues in information technology. 8 Hours

UNIT - 3

ISSUES IN MANAGING INFORMATION TECHNOLOGY: Managing information resources and technologies global information technology, management, planning and implementing change, integrating business change with IT, security and ethical challenges in managing IT, social challenges of information technology. 8 Hours

UNIT - 4

INTRODUCTION TO E-BUSINESS: E-commerce frame work, Media convergence, Consumer applications, Organization applications. 6 Hours

PART - B

UNIT - 5

E-BUSINESS MODEL: Architectural frame work for E-commerce, Application services and transaction Models – B2C Transactions, B2B Transactions, Intra-Organisational Transactions.

6 Hours UNIT - 6

E-BUSINESS MODEL: WWW Architecture: Client server structure of the web, e-Commerce architecture, Technology behind the web. 6 Hours

UNIT - 7

CONSUMER-ORIENTED E-COMMERCE: Consumer oriented Application: Finance and Home Banking, Home shopping, Home Entertainment, Mercantile Process Models, Consumers perspective, Merchants perspective. 6 Hours

UNIT - 8

ELECTRONICS DATA INTERCHANGE (EDI): EDI Concepts, Applications in business – components of international trade, Customs Financial EDI, Electronic fund transfer, Manufacturing using EDI, Digital Signatures and EDI. 6 Hours

TEXT BOOKS:

1. Management Information systems- managing information technology in the internet worked enterprise- jams. A O’Brien – Tata McGraw Hill publishing company limited, 2002. 2. Management Information Systems - Laaudon & Laudon PHI ISBN 81-203-1282-1.1998.

REFERENCE BOOKS:

1. Management Information systems- S. Sadogopan.PHI 1998Edn. ISBN 81-203-1180- 9 2. Information systems for modern management - G.R. Murdick PHI, 2nd Edition.

LESSON PLAN

Sub Code:06IM81 I.A. Marks: 25

Hours / Week: 05 Total Hours: 52

Subject: Management Information

System Sem: VIII

No of

Hours

Topics to be covered

1. Information systems in business,

2. Information systems in business,

3. fundamentals of information systems

4. fundamentals of information systems

5. solving business problems with information systems

6. IT in business process

7. Compiting with the IT

8. Business information systems

9. Transaction processing systems

10. management information system

11. Decision support systems

12. Artificial intelligence technologies in business,

13. information system for strategic applications

14. IT for stratergic application

15. issues in information technology

16. Managing information resources

17. End user compitation

18. Computer software

19. technologies global information technology

20. management, planning and implementing change

21. Integrating business change with IT

22. Security challenges in managing IT,

23. Ethical challenges in managing IT,

24. Social challenges of information technology

25. E-commerce frame work

26. Technologies of E-comerce

27. Media convergence

28. Consumer applications

29. Organization applications

30. Architecture of consumer oriented E-commerce

31. Organization applications

32. Architectural frame work for E-commerce

33. www Architecture

34. Application services

35. B2C Transactions

36. B2B Transactions

37. Intra-Organisational Transactions

38. WWW Architecture,.

39. Client server structure of the web

40. Client server structure of the web

41. e-Commerce architecture

42. Technology behind the web

43. www Architecture

44. Finance and Home Banking, Home shopping

45. Mercantile Process Models

46. EDI concepts

47. Consumers perspective

48. Merchants perspective

49. EDI Concepts

50. Applications in business – components of international trade

51. Customs Financial EDI,

52. Electronic fund transfer & Digital Signature

HOD-IEM

QUESTION BANK

1. How can information systems support a company’s business operations, decision making by their managers, give them a competitive advantage? Give examples to illustrate your answer.

2. How important is information technology to the globalization of a business? Use examples to illustrate your answer.

3. How can a manager demonstrate that he or she is a responsible end user of information systems? Give several examples.

4. How important is information technology to a company’s competitive strategies? Use examples to illustrate your answer.

5. What software resources are required in a manual or mechanical ( a non computerized ) information system? Give several examples to illustrate your answer.

6. Identify several uses of the term system in the chapter. Why is this concept so useful in the study of computers and information systems?

7. Identify several types of data resources and information products mentioned in the chapter.

8. What is the difference between a computer system and computer based information system? Give an example to illustrate your answer.

9. Why are there so many conceptual classifications of information systems? Why are they typically integrated in the information systems focused in the real world?

10. How can the Internet and intranets support enterprise collaboration and knowledge management?

11. Could you use the systems approach to problem solving as a way to solve a marketing problem? A financial problem? A human resource management problem? Explain.

12. Why do you think prototyping has become a popular way to develop new computer based business systems?

13. What application software packages end users to help them develop business applications on Internet and intranet web sites can use? Give several examples.

14. Input Alternatives Which method of input would you recommend for the following activities? Explain your choices. Refer to Figure 4.40 to help you.

a. Entering data from printed questionnaires. b. Entering data from telephone surveys. c. Entering data from bank checks. d. Entering data from merchandise tags. e. Entering data from engineering drawings.

15. Output Alternatives Which method of output would you recommend for the following information products? Explain your choices. Refer to Figure 4.40 to help you. Visual displays for portable microcomputers.

a. Legal documents. b. Engineering drawings. c. Financial results for top executives. d. Responses for telephone transactions.

16. Storage Alternatives Indicate which secondary storage medium you would use for each of the following storage tasks. Select from the choices on the right, using Figure 4.41 to help you.

a. Primary storage 01 Magnetic Hard Disc b. Large capacity. Permanent storage 02 Floppy Disk c. Large capacity, fast direct access 03 Magnetic Tape d. Large capacity for multimedia 04 Semiconductor e. Inexpensive, portable direct access 05 Optical Disk

17. Computer Hardware Prices The following table shows some price and capacity figure for four important components of a computer system: the microprocessor, primary memory (RAM), secondary hard disk storage, and modems, These figures wee gathered from old copies of PC magazines and are typical of the configurations and prices available in the years indicated. Although there have been improvements in these components that are not reflected in basic measures of their speed or capacity, it is interesting to examine trends in these measurable characteristics.

1989 1991 1993 1995

Microprocessor speed (megahertz) cost

10 $245

25 $180

33 $125

100 $275

Random Access Memory Megabytes cost

1 $640

1 $55

4 $140

4 $140

Hard Disk Storage Megabytes cost

40 $435

105 $480

250 $375

540 $220

Modem bits per second cost 2,400 $240

9,600 $400

14,400 $185

28,800 $160

a. Investigate current configurations and prices for these PC components. b. Create a spreadsheet, including the preceding figures and the current figures you got. In

your spreadsheet, calculate a cost per unit of capacity (cost per megahertz of speed for microprocessor units, cost per megabyte for RAM and hard disk storage, and cost per Bps for modems).

c. Create a graph highlighting your results. What has been the trend in the prices of these Components? Do you expect the trends you found to continue? Why or why not

18. Computer System s at ABC Company: You have been asked to assemble cost estimates

for upgrades to your department ‘s personal computer network. This upgrade involves purchasing 12 microcomputers for use as workstations, three laser printers, and a high-end workstation for use as a database server, The per –unit pricing offered by a local supplier is as follows: Base workstation unit (Equipped with 16 megabytes RAM, 1-gigabyte hard drive, monitor separate)

$2,000

Options: RAM Upgrade (16 megabytes) $ 425 Hard drive upgrade (to 2 gigabytes) $ 100 Monitor (15-inch) $ 275 Monitor (17-inch) $ 360 Laser printer (8pages per minute, 600 dots per inch) database server (fully equipped)

$7,020

After checking the needs as various users, you determine that five of the workstations will need to be upgraded to two-gigabyte hard drives. Seven 0f the workstations will require 17 inch monitors, while five can be configured with 15-inch monitors.

a. Create a spreadsheet to analyze the cost of the needed equipment. b. Suppose that the vendor offered to give either a 15 percent discount on the debase server or a

50 percent discount on the printers. Modify your spreadsheet to show the effects of each discount.

c. Write a memorandum summarizing your results and including your recommendations for this purchase. Include copies of your spreadsheet analysis. Note: If you are not experienced in the use of spreadsheets and want some information on how to design and develop spreadsheet applications, see Application Exercise 2 in Chapter 1

19. ABC Department Stores ABC Department Stores would like to acquire software to do the following tasks. Identify what software packages they need.

a. Surf the Web and their intranets and extranets. b. Send messaged to each other’s computer workstations. c. Help employees work together in teams. d. Use a group of productivity packages that work together easily. e. Help sales reps keep track of meeting and sales calls. f. Type correspondence and reports. g. Analyze rows and columns of sales figures. h. Develop a variety of graphical presentations.

20. Evaluating Software Packages Have you used one of the software packages mentioned in this chapter?

a. Briefly describe the advantages and disadvantages of one of the packages you have used so far.

b. How would such a package help you in present or future job situation? c. How would you improve the package you used?

21. Action Products Software Licensing costs Action Products Company wants to provide common application software packages for all its employees who need to use them. Sixty employees at Action Products have PCs on their desks. The plan is to provide E-mail software to each employee with a PC. In addition 55, employees will need word processing software, 42 will need spreadsheet software, and 22 will need database software. The 22 user who need the database software will all be using the other three packages as well. Action Products has been offered the pricing in the table below by a major application software supplier. The per-unit cost declines when the number of licenses reaches certain levels, and the supplier offers a bundled price for an applications suite including all four of the applications Auction Products in considering. Your task is to create a spreadsheet that will show the costs of acquiring the needed software

Cost per License

Application 1-9 Licenses

10-24 Licenses

25-49 Licenses

50 or More Licenses

E- mail $ 45 $40 $37 $35 Word processing 75 65 60 55 Spreadsheet 95 85 77 72 Database 125 110 100 92 Integrated package 250 220 205 190

Licenses and allow management to assess all reasonable alternatives with respect to the licenses to be purchased. For instance, it may be cheaper to but the suite package for everyone even though major parts of if will not be used buy some workers, or it may pay to increase the order for certain packages to the next higher pricing threshold (e.g. 25 copies of the database software). Find the cheapest solution for Action Products make sure that your spreadsheet includes at least these three alternatives: (1) Buy just the number of units required of each package. (2) Buy a license to the suite package for everyone. (3) Buy 25 license for the suite package and buy just the number of additional licenses needed for the E-mail, word processing, and spreadsheet packages.

a. Get a printed listing of your spreadsheet showing the alternatives you examined and their costs.

b. Use a word processing package to write a brief memorandum describing your results and recommending the option you think should be chosen

22. Employee Training at ABC’s Marketing Department

You have been given the responsibility for planning and implementing a computer software-training program for the marketing department at ABC Company. Training topics will include word processing l, spreadsheet, database, and Internet use. Training will be provided by outside contractors. Eligibility for training will be based on the employee’s job responsibilities and current knowledge level. Among those eligible, slots will be allocated based on seniority. out have surveyed each employee in your department about their level of knowledge for each type of software involved. A sample of relevant data for employees in your department appears above.

a. Using a database software package, create an appropriate database table and enter the following sample data.

b. Use your database package’s querying capabilities to generate a prioritized list of employees who will be offered slots for the following training sessions:

1. Introduction to Word Processing. Employees whose skill level in none or low and whose job type is not technical are eligible for this session.

2. Introduction to the Internet. All employees whose Internet use skill level is none are eligible.

3. Introduction to Database Systems. Employees whose database skill level is low or none and whose job type is managerial or technical are eligible.

23. Evaluating Banking on the Web Web banking is in idea whose time has come-to San Francisco and Seattle, mostly. Only four of the top 50 U.S. banks let customers use the World Wide Web to access. Checking and savings account, check balance, and transfer funds. Three of those banks are West Coast heavy hitters wells Fargo Bank, Bank of America, and U.S. Bank Two other big banks offer similar services in the South: First Union Corp. and Atlanta Internet Bank. See figure 8.36. Dozens of smaller banks and credit unions have made the jump to the Web, but banking powerhouses such as Citibank in the Northeast and First Chicago in the Midwest are still dragging their feet, offering nothing but informational Web sites. Of course, no one chooses a bank based on the availability of Web banking. Not yet,

anyway. a. Surf to the Web sites of the five banks shown in Figure 8.36 evaluates them based

on the same criteria used in that figure. b. Do you agree with Frank Hayes’s evaluations of these Web sites? Why or why not? c. Which of these or any other online banking Web site is your favorite? Why?

24. Electronic Commerce and Payments Figure 8.37 outlines several sources for information on electronic commerce and payments, including links to related sites. a. Surf to these sites to find information and examples about several electronic

commerce topics, such as retailing or wholesaling on the Web, electronic data interchange, or supply chain management. Choose one topic and explain how it might affect your future career in business.

b. Find information and examples of electronic payment technologies and alternatives at these sites, such as the digital wallet, digital certificates, the SET standard, and digital currency or e-cash. Which of these payment methods would you recommend to an online business? Explain the reasons for your recommendation.

Figure 8. 36 Evaluations of the online banking Web sites of five major banks:-

Atlanta Internet Bank

Bank of America

First Union

U.S. Bank

Wells Fargo

Apply Online No Yes No No Yes Online

Demonstration Yes Yes Yes No Yes

Pay Bills Yes Yes Being launched

No Yes

Monthly Charge $4.50 $ 6.50

Free; $9.95 for bill

payment Free

Free; $ 5 for bill payment

Ease of Use Good Good Fair Fair Excellent Speed Good Good Poor Poor Good

Overall Grade B A- B- C+ A-

Site Address Description

Center for Electronic Commerce

http://www.iti.org:80/cec/

Part of the Industrial Technology Institute (ITI) at Ann Arbor, Mich.; supports enterprise integration by helping industry adopt EDI

Commerce Net http://www.commerce.net

An industry consortium addressing the needs of business for EDI and electronic commerce over the Internet

Cyber Cash http://www.cybercash.com Developer of secure Internet payment software and services

Dig Cash http://www.digcash.com Developer of digital cash software and services

First Virtual http://www.fv.com Provider of Internet payment services

The Internet Commerce Connection

http://www.loshin.com

Includes pointers to electronic commerce resources and excerpts from book about doing business online

MasterCard International VISA International

http://www.mastercard.com http://www.visa.com

Provides information about the SET standard as will at the credit card association’s activities

25. ABC Department Stores ABC Department Stores use POS terminals connected to a server in each store to capture sales data immediately and store them on magnetic disk unites. Each night, the central computer in Phoenix polls each store’s server to access and process the day’s sales date, update the corporate database, and produce management reports. The next morning. Mangers use their terminals to interrogate the updated corporate databases and view updated reports. Identify how each of the following types of computer processing is occurring in the example a above:

a. Batch b. Real-time c. Online d. Transaction e. Date entry f. Database maintenance g. Inquiry processing

26. Business Information Systems Which business information systems should be improved if the following complaints were brought to your attention? Identify the business function (accounting, finance, marketing, production/ operations, or human resource management) and the specific information system in the functional area that is involved. (Refer to Figure 10.2)

a. “Nobody is sure which of our sales reps is our top producer” b. “Why was this part left out of the bill of materials?” c. “I don’t know why I didn’t get a raise this year.” d. “Why were we over invested in short-term securities?” e. “Why are the balance sheet and income statement late this month?” f. “Our sales reps are spending too much time on paperwork:” g. “The ROI and payback on this deal are all wrong.” h. “Which of our managers have overseas experience?” i. “We need a workstation to design this product.” j. “Why are we being stuck with home office overhead expenses?”

27. Accounting Information Systems Which common accounting information systems should be improved if the following complaints were brought to your attention? (Refer to Figure 10.24)

a. “Month-end closings are always late.” b. “We are never sure how much of a certain product we have on the shelves.” c. “Many of us didn’t get an earnings and deductions statement this week.” d. “We’re tired of manually writing up a receipt every time a customer orders

something.” e. “Our suppliers are complaining that they are not being paid on time.” f. “Our customers resent being sent notices demanding payment when they have

already paid what they owe.”

28. Strategic Sales Information at Action Products All members of the Action Products sales force have portable computers to transmit orders and make inquiries while making sales calls on Action’s customers. The marketing director believe eves that these portables could be put to strategic use if each salesperson could provide costumes with information about recent trends in their sale of Action’s products. This information could help make the case for allocating additional counter space to Action Products. In addition, it would help customers make better stocking decisions and thus improve goodwill. The information systems department could provide a set of information, like the sample shown on the top of page 449, for each customer that Action Products serves. You have been asked to take the sample data and develop a spreadsheet application that will produce reports and graphs highlighting the most important sales trends. The reports produced should show comparisons in percentage terms, where appropriate to highlight trends. When you have completed your work, information systems personnel will write a utility application using your spreadsheet as a template and allowing the set of data for any customer to be automatically loaded into it. a. Based on the sample of data, create a spreadsheet application with appropriate reports

and graphs to highlight the sales trends described

XYZ Company’s Sales of Products Supplied by Action Products

Product

2 Years Ago Prior Year Current Year

Current Quarter

Year to Date

Current Quarter

Year to Date

Current Quarter

Year to Date

29. Why is there trend toward cross –functional information system in business?

30. Could the interactive marketing process on the Internet be a model for changes in mass marketing, and other types of marketing? Explain.

31. Refer to the Real World Case on Gulf States paper Corporation in the chapter. How could machine vision systems be used in other business processes not mentioned in this? Give an example to illustrate your answer.

32. How does sales force automation affect salesperson productivity, marketing management, and competitive advantage?

33. How do the Internet, intranets, and extranets enable collaborative manufacturing?

34. Refer to the Real World Case on Book-Of –The-month club in the chapter. Do you agree that customer service reps should deal only with customer inquiries, not customer orders? Why are why not?

35. How can Internet and intranets support human resource management in a business? Give a few examples.

36. How can Internet technologies be involved in some of the most common applications of computers in accounting? In finance?

37. Refer to the Real World case on Adaptec, Inc., in the chapter. What transaction processing capabilities should Adaptec add to their Web site? Why?

38. How can transaction-processing systems play a strategic role in gaining competitive advantages for a business?

39. What has been the impact of information technology on the work relationships, activities and resources of managers?

40. What can end user managers do about performance problems in the use of information technology and the development and operation of information systems in a business?

41. Refer to the Real World Case on The Home Depot in the chapter. Why has the hybrid centralized / decentralized IS management model become “the emerging best–practices model for international companies with distributed units”?

42. How is information technology affecting the structure and work roles of modern organizations? For example, will middle management wither away? Will companies consist primarily of self-directed project teams of knowledge workers? Explain your answer.

43. Should the IS function in a business be centralized or decentralized? What recent developments support your answer?

44. Refer to the Real World Case on 3M, Whirlpool, and Group Schneider in the chapter, Why has Steve Little found that “the biggest issues are cultural and political barriers” in global IT management? What can be done to settle such issues?

45. How will the Internet, intranets, and extranets affect each of the components of global IT management, as illustrated in Figure 13.21? Give several examples.

46. How might cultural, political, or geoeconomic challenges affect a global company’s use of the Internet? Give several examples.

47. Will the increasing use of the Internet by firms with global business operations change their move toward a transnational business strategy? Explain.

48. How might the Internet, intranets, and extranets affect the business drivers or requirements responsible for a company’s use of global IT, as shown in Figure 13,26? Give several examples to illustrate your answer.

WORLD CLASS MANUFACTURING

Sub Code:06IM82

IAMarks: 25

Hrs/week: 04 Exam Hours:03

Total Lecture Hrs: 52

\ Exam Marks: 100

PART - A

UNIT - 1

DEFINITION OF REENGINEERING: Importance of 3Cs-customers takes charges, competition intensifies, and change becomes constant. Detailed definition of reengineering –fundamentals rethinking, radical redesign, and dramatic improvement. 6 Hours

UNIT - 2

Rethinking business process, new world of and enabling role of information technology. QUALITY SYSTEMS: ISO 9000-2000, IS 14000, Frame Work for Business Excellence - Malcolm Baldridge Award, Deming’s Award 8 Hours

UNIT - 3

BENCHMARKING: Definition, mission and objectives, managing benchmarking process, training and code of conduct, future scope and benchmarking process. What to benchmark: concept of step zero, priorities, business processes – linking to goals etc, investigation, documentation, performance measures, improving business processes. Whom to benchmarks: Developing candidate list, systematic search, refining the initial list. 7 Hours

UNIT - 4

PRINCIPALS AND PRACTICES OF WCM: Data collection plan, research-internal public domain sources, outside experts etc. original research, site visits, and code of conduct. Analyzing the gap: Top displaying data, deciding and combining best work practices, Balance Score Card Technique, Value Stream Mapping, validation, recommendations etc

6 Hours

PART - B

UNIT - 5

GAINING COMPETITIVE EDGE THROUGH WORLD CLASS MANUFACTURING:

Manufacturing Excellence and Competitiveness, What is world-Class Manufacturing?-Hall’s framework of world-Class Manufacturing (WCM), Gunn’s Model of World-Class Manufacturing, Maskell’s Model of World-Class Manufacturing, America’s Best Plants Model of World Class Manufacturing. 6 Hours

UNIT - 6

GAINING COMPETITIVE EDGE THROUGH WORLD CLASS MANUFACTURING:

The philosophy of world-class Manufacturing-The First Principles of World-Class Manufacturing, The practices of World-Class Manufacturing-The customers Interface, The Supplier Interface, World-Class Practices in the factory, Quality Management, Shingo’s Approach to Quality Management ,Assessing the Two Basic Approaches to Quality ,conclusion – The Culmination of World-Class Manufacturing. 6 Hours

UNIT - 7

SIX SIGMA: The Basics, The core of Six Sigma(DMAIC), design for Six Sigma, DFSS and the customer, Quality time and the Bottom line , core of DFSS-IDOV method, DFSS Metrics, DFSS Infrastructure –People and resources, Implementing DFSS 7 Hours

UNIT - 8

ACTIVITY BASED MANAGEMENT: (ABM): Introduction, Traditional Cost Systems, Activity Based activity Based Costing, Activity Based Management, ABM Implementation, and Case Study. THEORY OF CONSTRAINTS (TOC): Theory of Inventive Problem Solving 6 Hours

TEXT BOOKS:

1. Reengineering the corporation -Hammer, Michael and James Champy. – 2. A Manifesto for Business revolution, Nicholas Brealey Publishing ,London.- 1993 3. Finding and implementing best practices -Champ ,Robert C. Business Process Benchmarking:, Vision Books- New Delhi – 2008 4. World class manufacturing -Sahay B S ,Saxena K B C, Ashish Kumar, - A Strategic Perspective: MacMillan – India Ltd, ISBN 0333-93-4741. 5. Six sigma for Managers -Greg Brue, TMH 2002, ISBN- 0-07- 048639-5

REFERENCE BOOKS:

1. Design for Six Sigma -Grege, ,TMh 2003,ISBN 0-07-058120 2. Design for Six Sigmain Technology and Product Development - Creveling, Pearson Education – 2008. 3. Total Quality Management -Dale H. Besterfield,carol Besterfield- Minchna,glen H Besterfield and Mary Besterfield –scare, 3rd edition Pearson education, ISBN 81-297-0260-6 4. Total Quality Management - Kesavan R - I K International Publishing house Pvt. Ltd - 2008

LESSON PLAN

Sub Code:06IM82 I.A. Marks: 25

Hours / Week: 05 Total Hours: 52

Subject: World Class Manufacturing Sem:VIII

No of

hours

Topics to be covered

1. Importance of 3Cs-customers takes charges

2. change becomes constant.

3. Detailed definition of reengineering

4. Fundamentals rethinking & radical design

5. Dramatic improvement. Rethinking business process

6. New world of business process

7. Enabling role of information technology

8. QUALITY SYSTEMS: ISO 9000-2000, IS 14000

9. Frame Work for quality system

10. Frame Work for Business Excellence

11. Malcolm Baldridge Award

12. Deming’s Award

13. Definition, mission and objectives

14. Benchmarking process

15. Training and code of conduct

16. Future scope and benchmarking process.

17. What to benchmark: concept of step zero, priorities,

18. Business processes linking to goals etc

19. Investigation, documentation, performance measures, improving business processes

20. Whom to benchmarks

21. Developing candidate list, systematic search, refining the initial list

22. Data collection plan.

23. research-internal public domain sources, outside experts etc.

24. original research, site visits, and code of conduct

25. Analyzing the gap: Top displaying data,

26. deciding and combining best work practices

27. Balance Score Card Technique

28. Value Stream Mapping, validation, recommendations etc

29. Manufacturing Excellence and Competitiveness

30. What is world-Class Manufacturing?

31. Hall’s framework of world-Class Manufacturing (WCM)

32. Gunn’s Model of World-Class Manufacturing

33. Maskell’s Model of World-Class Manufacturing

34. The philosophy of world-class Manufacturing

35. The First Principles of World-Class Manufacturing,

36. The practices of World-Class Manufacturing

37. The customer’s &Supplier’s Interface

38. World-Class Practices in the factory,

39. Quality Management, Shingo’s Approach to Quality Management

40. The Culmination of World-Class Manufacturing.

41. The Basics of Six Sigma,

42. DFSS and the customer

43. Quality time and the Bottom line

44. core of DFSS-IDOV method,

45. DFSS Metrics

46. DFSS Infrastructure

47. The core of Six Sigma(DMAIC),

48. Implementing DFSS

49. Activity Based activity Based Costing,

50. Traditional Cost Systems

51. Activity Based Management, ABM Implementation, and Case Study.

52. THEORY OF CONSTRAINTS (TOC): Theory of Inventive Problem Solving

HOD-IEM

06IM831- ORGANIZATIONAL BEHAVIOUR

ORGANIZATIONAL BEHAVIOUR

Subject Code : 06IM831 IA Marks : 25 No. of Lecture Hrs./ Week

: 04 Exam Hours : 03

Total No. of Lecture Hrs.

: 52 Exam Marks : 100

PART - A

UNIT - 1

INTRODUCTION: Definition of Organisation Behaviour and Historical development, Environmental context (Information Technology and Globalization, Diversity and Ethics, Design and Cultural, Reward Systems. 4 Hours

THE INDIVIDUAL: Foundation of individual behaviour, Ability 2 Hours

UNIT - 2

LEARNING: Definition, Theories of Learning, Individual Decision Making, classical conditioning, operant conditioning, social Making, learning theory, continuous and intermittent reinforcement. 6 Hours

UNIT - 3

PERCEPTION: Definition, Factors influencing perception, attribution theory, selective perception, projection, stereotyping, Halo effect. 6 Hours

UNIT - 4

VALUES AND ATTITUDES: Definitions – values, Attitudes: Types of values, job satisfaction, job involvement, professional Ethics, Organizational commitment, cognitive dissonance. 6 Hours

PART - B

UNIT - 5

MOTIVATION: Maslow’s Hierarchy of Needs, Mc. Gregor’s theory X and Y, Herzberg’s motivation Hygiene theory, David Mc Cleland three needs theory, Victor vroom’s expectancy theory of motivation. 7 Hours

UNIT - 6

THE GROUP: Definition and classification of groups, Factors affecting group formation, stages of group development, Norms, Hawthorne studies, group processes, group tasks, group decision making.

CONFLICT MANAGEMENT: Definition of conflict, functional and dysfunctional conflict, stages of conflict process. 7 Hours

UNIT - 7

LEADER SHIP: Definition, Behavioural theories – Blake and Mounton managerial grid, Contingency theories – hersey - Blanchard’s situational theory, Leadership styles – characteristics, Transactional, transformation leaders. 8 Hours

UNIT - 8

THE ORGANIZATION: Mechanistic and Organic structures, Minitberg’s basic elements of organization, Organizational Desings and Employee behaviour, organization development – quality of work life (QWL), Team building. 6 Hours

TEXT BOOKS: 1. Organizational Behaviour, Stephen P Robbins, 9th Edn, Pearson Education

Publications, ISBN–81–7808–561-5 2. Organizational Behaviour – Fred Luthans, 9th Edn, Mc Graw Hill International

Edition, ISBN–0–07– 20412–1

REFERENCE BOOKS: 1. Organisation Behaviour – Hellriegel, Srocum and woodman, Thompson Learning,

9th Edition, Prentice Hall India, 2001 2. Organizational Behavior – Aswathappa – Himalaya Publishers. 2001. 3. Organizational Behaviour – VSP Rao and others, Konark Publishers 2002. 4. Organiszational Behaviour (Human behaviour at work) 9th Edition John Newstron /

Keith Davis. 2002. 5. Management of Organizational Behavious, Paul Henry and Kenneth H. Blanchard,

Prentice Hall of India, 1996.

LESSON PLAN

Subject name: Organisation behaviour

Subject Code : IM831 Hours / Week: 04 I.A. Marks: 25 Total Hours: 52

UNIT 1-INTRODUCTION

1 Definition of OB, Historical evolution

2 Role of IT- E-Business, Globalization-impact of culture

3 Diversity and Ethics, Design and culture

4 Reward system- dominant organizational rewind, recognitions, benefits

5 Foundation of individual behavior, biographical characteristics

6 Ability- intellectual, Physical, ability job fit

UNIT 2- LEARNING

7 Definition, nature of learning

8 Classical and operant conditioning- meaning and difference

9 Cognitive theory, Social learning theory

Reinforcement- Method of shaping behavior, positive and negative reinforcement, punishment, instinction

10 Schedules of reinforcement- continuous and intermittent reinforcement, fixed and variable interval schedule

11 Fixed and variable ratio schedule. Meaning of Decision making

12 Individual Decision making

UNIT 3- PERCEPTION

13 Definition and Meaning, perception and sensation,

14 perception process

15 Factors influencing perception- perceiver, situation, perceived

16 Attribution theory- factors, fundamental errors,Deaborn & Simon study

17 Projection- process of checking, process of reacting

18 Stereotyping & Halo effect-concept and example

UNIT 4- VALUES AND ATTITUDES

19 Values and attitudes- importance, types

20 Job satisfaction- meaning, sources

21 Job involvement- meaning, effect

22 Professional Ethics

23 Organizational commitments

24 Cognitive dissonance

UNIT 5- MOTIVATION

25 What is motivation, its importance

26 Mc- Gregor5 theory X and theory Y- assumptions

27 Motivation Hygiene theory- need,

28 Two factor theory

29 Mc Clelland’s three need theoryExpectancy theory of Motivation

UNIT 6- THE GROUP

30 Definition, classification of group

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31 Reasons for joining a group

32 Group development, different stages

33 Group norms- characteristics, reason, Hawthrone studies

34 Group decision making process, programmed and non programmed decisions, group test

35 Group vs individual- strengths and weaknesses, effectiveness and efficiency

36 Conflict- definition, nature, Functional vs dyfunctional conflicts

37 Conflict process- different stages in the process

UNIT 7- LEADERSHIP

38 Definition, Leadership vs Management, influence process

39 Importance, Trait theories of Leadership

40 Behavioral theories, Ohio State studies, University of Michigan studies

41 Managerial Grid- Blake and Mouton, Scandinavian studies

42 Contingency theories, Fiedler model

43 Hersey and Blanchor’s situational theory

44 Leadership style- based on authority,Task vs people emphasis

45 Entrepreneurship style, Transactional and transformational leaders

UNIT 8- THE ORGANIZATION

46 What is organization, structure, factors influencing organization structure- internal and external

47 Classification of structure, functional, divisional

48 Minitber’s elements of organization

49 Common organization design, simple, bureaucracy, matrix structure

50 New design option- team structure, virtual organization, boundaryless organization

51 Organization design and employee behavior

52 Quality of work, team building

06IP/IM845- AUTOMATION IN MANUFACTURE

Automation in manufacture

Subject Code : 06IP/IM845 IA Marks : 25 No. of Lecture Hrs./ Week

: 04 Exam Hours : 03

Total No. of Lecture Hrs.

: 52 Exam Marks : 100

PART - A

UNIT - 1

INTRODUCTION: Definition of automation, reasons for automating, arguments for and against automation. 6 Hours

UNIT - 2

PRODUCTIVITY CONCEPTS, MATHEMATICAL MODELS: Manufacturing lead-time, components of operating time, utilization and availability, work-in-process, comments on the production concept, automation strategies 6 Hours

UNIT - 3

HIGH VOLUME PRODUCTION SYSTEM: Analysis of automated flow lines, assembly and line balancing of automated assembly systems. 8 Hours

UNIT - 4

Computerised Manufacturing Planning Systems: Computer aided process planning, implementation considerations, Survey of process planning systems like CAM_I, CAPP, MIPLAN, and MULTICAPP, AUTAP, CPPP. Etc. 8 Hours

PART - B

UNIT - 5

AUTOMATED MATERIAL HANDLING AND STORAGE SYSTEM: Types of material handling systems, automated conveyor system, automated guided vehicle system.

6 Hours

UNIT - 6

COMPUTER NETWORKS FOR MANUFACTURING: Hierarchy of computers in manufacturing local area networks, manufacturing automation control 6 Hours

UNIT - 7

INSPECTION TECHNOLOGIES: Inspection Metrology, contact Vs Non contact Inspection Technique conventional measuring and gauging techniques, coordinate measuring machines, machine vision. 6 Hours

UNIT - 8

THE FUTURE AUTOMATED FACTORY: Trends in manufacturing, the future automated factory, the social impact automated systems. 6 Hours

TEXT BOOKS:

1. Automation, Production Systems and Computer Integrated Manufacturing - Mikell P. Groover, PHI, New Delhi – 2003.

REFERENCE BOOKS:

1. CAD/CAM, Mikell P. Groover and Emory W.Zimmers, PHI, New Delhi - 1994.

2. Numerical Control and Computer aided Manufacture, Pressman and Williams PHI – 1991

3. An Introduction to Automated Process Planning System - Tiess Chieu Chang and Richard A Wysk PHI – 2002.

LESSON PLAN Subject name: Automation In Manufacture

Subject Code : 06IP/IM845 Hours / Week: 04 I.A. Marks: 25 Total Hours: 52

Hour. No Topics to be covered

Unit-1 Introduction

1. Definition of automation, Types, computer integrated manufacturing

2. Reasons & Arguments in favor of automation

3. Arguments against automation

Unit-2 Productivity Concepts, Mathematical Models

4. Manufacturing lead-time, Numerical, Production rate

5. operation Time, Components of operation time, capacity Numerical

6. WIP, Definition, WIP ratio, TIP ratio

7. Automation strategies

Unit-3 High Volume Production System

8. General terminology and analysis, Numerical

9. Analysis of transfer lines without storages, upper and lower found approach, Numerical

10. Partial automation, Numerical, Buffer storage

11. Automated, flow lines with storage buffers, Limit of storage buffers effectiveness

12. Infinite capacity storage buffers, buffers stock effectiveness in practice, Analysis of a two stage line

13. Flow lines with more then 2 stages, computer simulation of automated flow lines

14. Assembly process, Assembly systems

15. Manual assembly lines, work transfer between work stations, model variation

16. Line balancing problems, Terminology

17. Methods of line balancing – Largest candidate rule, Kilbridge & wester’s method, Ranked Positional weight method

18. Computerized line balancing method, away to improve line balancing

Unit-4 Computerized Manufacturing Planning

19. Computer aided process planning, Retrieval CAPP system,

20. Generative CAPP s/m, Benefits of CAPP

21. Production planning- Basic concepts

22. Computer Aided process planning

23. Implementation considerations

24. Features of commercially available process planning software

Unit-5 Automated Material Handling & Storage System

25. Material Handling function

26. Types of material handling equipments

27. Analysis for material handling systems-consideration of material & movement

conditions, Analysis technique

28. Conveyer systems attributes, Types of conveyors

29. Routing & other functions

30. Quantitative relationships & analysis

31. AGVS, Applications

32. Function & Analysis of AVGS, Numerical

Unit-6 Computer Networks for Manufacturing

33. Hierarchy of computers in manufacturing, levels in computer hierarchy

34. Benefits of hierarchical structure, local area networks

35. Network topologies star network, Ring network, bus network

36. Access network for LAN, Token passing, carrier sensed multiple access with collision detection

37. Transmission-Line twisted pair wire, co-axial cable, fiber optics line

38. Data transmission rate, manufacturing automation protocol

Unit-7 Inspection technologies

39. QC inspection, QC testing &QC

40. Automated inspection principals & Methods 100% automated inspection, offline & online inspection, distributed & final inspection

41. Sensor technologies for automated inspection, types of sensors, contact, non contact, measurement errors

42. CMM Construction, operation & programming measurement capacities

43. Other contact inspection method flexible inspection systems, inspection process

44. Machine vision, image acquisition & digitization, image processing of analysis, interpretation, applications

45. Scanning laser system, linear assay devises, optical triangulation techniques

46. Other non-contact inspection method radiation, ultrasonic techniques

Unit-8 The Future Automated Factory

47. Trends in manufacturing

48. Future automated factory, information system, processing & assembly

49. Material handling, inspection systems, focused factory

50. Human workers in future automated factory

51. The social impact, impact on labor

52. Retaining reduction, social & economic forces

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QUESTION BANK

Unit 1

1. Define automation 2. What are the various technologies involved in it? 3. Mention the features of different types of automation. 4. Distinguish between flexible and programmable automation? 5. Explain the relationship between automation and CIM by developing conceptual model

of manufacturing? 6. List and explain the reasons of automation? 7. Discuss the arguments in favor of automation and against automation?

Unit 2 1. Define manufacturing lead time. How it is expressed? 2. What do you mean by:

i) Operation time ii) Setup time iii) Non-operation time

3. What are the components of operating time? Explain with the help of example? 4. Differentiate between utilization and availability 5. Define WIP. How it can be measured? 6. Differentiate between WIP ratio and TIP ratio 7. Comment on the concept of production 8. What are the different strategies in automation?

Unit 3 1. What do you mean by automated flow lines? How its performance can be analyzed? 2. Explain upper bound and lower bound approach. 3. What do you mean by partial automation? 4. How can effectiveness of buffer storage can be identified 5. What do you mean by assembly process? Mention the three major categories used to

achieve the process 6. What are the different methods used in industries to accomplish the assembly process? 7. What are the two ways by which the work ( component of assembly ) is moved between

operator and work station? 8. What is line balancing? What are the different technologies involved in it? 9. Explain the methods of line balancing?

Unit 4 1. What are the benefits of CAPP? 2. What are the two approaches of CAPP? Describe them. 3. What are the main functions of CAPP? 4. Enumerate implementations considerations of CAPP? 5. Name the commercially available CAPP software. Describe their features.

Unit 5 1. What are the different types of material handling systems? 2. What are the functions of material handling systems? 3. Mention the different types of material handling equipments with their uses? 4. How would you classify different characteristics of material in choosing type of material

handling equipment? 5. Mention the different attributes of conveyors? 6. What are the different types of conveyors? Mention their uses.

7. Discuss some of the design factors to be considered during planning of material handling system?

8. Explain the different types of AGVS? 9. What are the applications of AGVS?

Unit 6 1. What do you mean by hierarchical computer system? 2. With the help of block diagram, explain the hierarchy of computers in a manufacturing

organization? 3. What are the benefits of hierarchical structure? 4. Define LAN? 5. What are the common topologies used in LAN? How are they different from each other?

Mention their advantages and disadvantages? 6. Explain the two methods of assessing LAN? 7. What is a transmission line? Define bandwidth? 8. Explain the 3 types of transmission media used in LAN? 9. What do you mean by transmission state? What are its units of measurement? Explain. 10. Explain the concept of manufacturing automation protocol. What are the 7 layers

involved? Unit 7

1. Define inspection 2. Why do we have variations in manufacturing? Explain its 2 categories 3. Explain:

i) Process Capability ii) Control Charts iii) 100% automated inspection iv) Offline and online inspection v) Distributed and final inspection

4. Differentiate between contact and non contact inspection methods 5. Write a note on:

i) CMM ii) Machine Vision

6. What are different contact inspection methods? Unit 8

1. What are the different trends in manufacturing? 2. Explain the future of automated and non automated factories of future? 3. What kind of tasks would be done by people in automated factory in future? 4. What would be the social impact of automation in future?