09 5159 00049 Innovation InnLine

MITEL – SIP CoE

Technical Configuration Notes

Configure the Mitel 3300 ICP for use with the Innovation InnLine Voicemail

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Mitel Technical Configuration Notes – Configure the Mitel 3300 ICP for use with the Innovation InnLine

April 2009, 08-5159-00049

®,™ Trademark of Mitel Networks Corporation© Copyright 2009, Mitel Networks Corporation

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Table of Contents

OVERVIEW.................................................................................................................1

Interop History......................................................................................................................1

Interop Status.......................................................................................................................1

Software & Hardware Setup.................................................................................................1

Tested Features...................................................................................................................2

Device Limitations and Known Issues..................................................................................3

Device Recommendations....................................................................................................3

Network Topology.................................................................................................................4

CONFIGURATION NOTES........................................................................................5

3300 ICP Configuration Notes..............................................................................................5

Network Requirements................................................................................................................... 5

Assumptions for the 3300 ICP Programming.................................................................................5

Licensing and Option Selection – SIP Licensing............................................................................6

Multiline IP Set Configuration.........................................................................................................7

Class of Service Assignment..........................................................................................................9

SIP Device Capabilities Assignment............................................................................................10

Station Service Assignment.........................................................................................................11

Reroute Assignment.....................................................................................................................12

Feature Access Code Assignment...............................................................................................13

INNOVATION INNLINE CONFIGURATION NOTES...............................................15

NETWORK CONNECTIONS.......................................................................................................15

VOICEMAIL PROGRAMMING:................................................................................15

InnLine IP Configuration Utility (IIPConfig)...................................................................................15

Voice Port configuration...............................................................................................................17

Testing:........................................................................................................................................ 17

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09-5159-00049 Innovation InnLine

OverviewThis document provides a reference to Mitel Authorized Solutions providers for configuring the Mitel 3300 ICP to host the Innovation InnLine Voicemail. The different devices can be configured in various configurations depending on your VoIP solution. This document covers a basic setup with required option setup.

Interop History

Version Date Reason

1 April 21, 2009 Initial Interop with Mitel 3300 ICP 9.0 UR 2 and the Innovation InnLine v2.8.1

Interop Status

The Interop of the Innovation InnLine has been given a Certification status. This device will be included in the SIP CoE Reference Guide. The status the Innovation InnLine achieved is:

The most common certification which means the device/service has been tested and/or validated by the Mitel SIP CoE team. Product support will provide all necessary support related to the interop, but issues unique or specific to the 3rd party will be referred to the 3rd party as appropriate.

Software & Hardware Setup

This was the test setup to generate a basic SIP call between the Innovation InnLine SIP device and the 3300 ICP.

Manufacturer Variant Software Version

Mitel 3300 ICP – Mxe Platform 9.0.2.26

Mitel 5340 SIP Set R7.2.01.04.02.10

Mitel 5220 IP Set Minet

Innovation InnLine 2.8.1

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Mitel Technical Configuration Notes for Innovation InnLine

Tested Features

This is an overview of the features tested during the Interop test cycle and not a detailed view of the test cases. Please see the SIP Line Side Interoperability Test Pans for detailed test cases.

Feature Feature Description Issues

Forwarding No Answer

Having the Innovation InnLine handle calls re-directed from the 3300 ICP due to the recipient not answering the call.

Forwarding Busy Having the Innovation InnLine handle calls re-directed from the 3300 ICP due to the recipient being busy.

Forwarding Do Not Disturb

Having the Innovation InnLine handle calls re-directed from the 3300 ICP due to the recipient having turned on their DND feature.

Call Forwarding Always

Having the Innovation InnLine handle calls re-directed from the 3300 ICP due to the recipient having turned on their forward all calls feature.

Transfer Having the Innovation InnLine handle calls re-directed from the 3300 ICP as a result of a transfer.

DTMF and Codecs The Innovation InnLine can handle all DTMF and audio codecs supported by the 3300 ICP

Teleworker and Mobile Extension

Having the Innovation InnLine handle calls re-directed from the 3300 ICP with a Teleworker or Mobile Extension set in the call flow loop.

Not Tested

Mailbox Access Accessing the Innovation InnLine mailbox from various SIP and IP sets as well as through the PSTN.

Auto Attendant Using the Innovation InnLine auto attendant to transfer the call.

- No issues found - Issues found, cannot recommend to use - Issues found

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Device Limitations and Known Issues

This is a list of problems or not supported features when the Innovation InnLine SIP device is connected to the Mitel 3300.

Feature Problem Description

DND forwarding on SIP phones

If a SIP phone is configured to Do Not Disturb and a call comes in, the calling end will continue to hear ringing. If the phone is set to forward while busy, the forwarding will not happen.

Recommendation: Have SIP devices set to call forward no answer in the Call Rerouting table for the Forwarding to occur. Contact Mitel support for more information and refer to DPAR MN00287812.

G.729 The Innovation InnLine does not support G.729. If the SIP device only uses G.729, no call will be established with the Innovation InnLine.

Recommendation: Use G.711 as the audio codec. Contact Innovation support for more information.

Teleworker and Mobile Extension

Telework and Mobile Extension were not tested with the Innovation InnLine due to exigencies in the lab setup.

Device Recommendations

The Innovation InnLine is recommended to be deployed in Device Base.

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Network Topology

This diagram shows how the testing network is configured for reference.

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Configuration NotesThis section is a description of how the SIP Interop was configured. These notes should give a guideline how a device can be configured in a customer environment and how the Innovation InnLine was configured in our test environment.

We recommend that the Innovation InnLine is configured in Device Mode. You will configure the Device mode in the SIP Device Capabilities Form as described in this section.

Disclaimer: Although Mitel has attempted to setup the interop testing facility as closely as possible to a customer premise environment, implementation setup could be different onsite. YOU MUST EXERCISE YOUR OWN DUE DILIGENCE IN REVIEWING, planning, implementing, and testing a customer configuration.

3300 ICP Configuration Notes

The following steps show how to program a 3300 ICP to connect with the Innovation InnLine.

Network Requirements

There must be adequate bandwidth to support the voice over IP. As a guide, the Ethernet bandwidth is approx 85 Kb/s per G.711 voice session and 29 Kb/s per G.729 voice session (assumes 20ms packetization). As an example, for 20 simultaneous SIP sessions, the Ethernet bandwidth consumption will be approx 1.7 Mb/s for G.711 and 0.6Mb/s. Almost all Enterprise LAN networks can support this level of traffic without any special engineering. Please refer to the 3300 Engineering guidelines for further information.

For high quality voice, the network connectivity must support a voice-quality grade of service (packet loss <1%, jitter < 30ms, one-way delay < 80ms).

Assumptions for the 3300 ICP Programming

The SIP signaling connection uses UDP on Port 5060.

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Licensing and Option Selection – SIP Licensing

Ensure that the 3300 ICP is equipped with enough SIP Device licenses for the connection of SIP end points. This can be verified within the License and Option Selection form.

Figure 1 – License and Option Selection

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Multiline IP Set Configuration

On the Mitel 3300 ICP, a SIP device can be programmed either in the User Configuration form or the Multiline IP Set Configuration form and are programmed as a “Generic SIP Phone”. Enterprise Manager can also be used to provision where this application is installed.

Figure 2 – Multiline IP Set Configuration

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The Login PIN is the SIP authentication password and the username is the DN. The Number and Login PIN must match the information in the Innovation InnLine configuration. All other field names should be programmed according to the site requirements or left at default.

Figure 3 – Multiline IP Set Configuration

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Class of Service Assignment

The Class of Service Options Assignment form is used to create or edit a Class of Service and specify its options. Classes of Service, identified by Class of Service numbers, are referenced by the Station Service Assignment form for the SIP devices.

Many different options may be required for your site deployment, but these are the options that are required to be changed from the default for a Generic SIP Device to work with the 3300 ICP.

HCI/CTI/TAPI Call Control Allowed set to Yes

HCI/CTI/TAPI Monitor Allowed set to Yes

Message Waiting set to Yes

Conference Call set to Yes

Public Network Access via DPNSS set to Yes

Auto Campon Timer is blanked (no value)

Suppress Simulated CCM after ISDN Progress set to Yes

Figure 4 – Class of Service

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SIP Device Capabilities Assignment

This form provides configuration options that can be applied to various types of SIP devices. The association between the SIP device and the form is similar to how the Class of Service options work. The SIP Device Capabilities number provides a SIP profile that can be applied to particular SIP devices to allow for alternate capabilities as recommended through the Mitel interop process.

In the Device Capabilities form, program a SIP Device Capabilities Number for the Innovation InnLine device. Ensure that Replace System based with Device based In-Call Feature is set to ‘Yes’.

Figure 5 – SIP Device Capabilities

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Station Service Assignment

Use the Station Service Assignment form to assign the previously configured Class of Service and SIP Device Capability number to each of the Innovation InnLine in the 3300. This form utilizes Range Programming.

Select the Innovation InnLine device number then select Change. Enter the previously configured SIP Device Capability number and Class of Service for Day, Night 1 & Night 2.

Figure 6 – Station Service Assignment

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Reroute Assignment

Mitel recommends that call forwarding is programmed using the Call rerouting forms of the 3300.

Call Rerouting is configured at the system to allow for extensions to forward on different conditions to different extensions, i.e forward to voicemail when no answer. The following is a description how to configure call.

Program the Call Rerouting First Alternative Assignment form with the destination of the call forwarding and the options (Normal, This, Last). Please see the 3300 help files for more info.

There is also a Call Rerouting Second Alternative Assignment form for more complicated forwarding needs.

Figure 8 – Call Rerouting Alternative Assignment

If any Call Forwarding Always is required then the Call Rerouting Always Alternative Assignment form would need to be programmed.

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Figure 9 – Call Rerouting Always Alternative Assignment

Use the Alternative Numbers from the previous forms and fill out the Call Rerouting Assignment form for the Innovation InnLine programmed extension.

Figure 10 – Call rerouting Assignment

Feature Access Code Assignment

Ensure that a code has been assigned to “Message Waiting – Activate” as well as “Message Waiting – Deactivate.”

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Figure 11 – Feature Access Code Assignment

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Innovation InnLine Configuration NotesThe following has been taking from Innovation configuration document for connecting InnLine to the 3300 ICP.

NETWORK CONNECTIONS

On the back of the InnLine IP voicemail system, there are four places you could plug a network cable into. Connect the network cable (coming from the Layer 2 switch the Mitel 3300 is using) to the top left hand corner network connection.

VOICEMAIL PROGRAMMING:

InnLine IP Configuration Utility (IIPConfig)

On the desktop, open the file InnLine IP Config and review the following information:

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SIP Proxy Address: This is the IP Address of the 3300 controller. The default value is 192.168.1.2. If the IP address of your 3300 controller is different, change this field to reflect its address.

SIP Password: This is the User PIN that you programmed for the Generic SIP Phones. If you programmed a different pin number then the default value of 12345, change the field to reflect what you programmed.

When done, click Save, then Cancel to exit. In order for these changes to take, you must stop InnLine IP application, and then re-start it (by double-clicking the InnLine IP icon located on the desktop.

If no changes are needed after reviewing this form, click Cancel to exit the form.

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Voice Port configuration

Go to Do>Configure System>Voice Ports and double-click the Port Wizard (choose Yes to run the port wizard at this time)

If your SIP extensions are concurrent, enter the first number in both the 1st Extension and Sip Alias fields. Click OK. The port wizard will now automatically populate these fields in the other Port screens.

IMPORTANT NOTE: The last port is always set to Out-bound only. This port must not be included in the hunt group. If you need more than the last port to perform out-bound events, then these extensions cannot be in the hunt group either. The only two settings for the Call Direction field is “In-bound only” or “Out-bound only”. There no longer is a “In-bound/Out-bound” setting.

Testing:

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Testing direct call integration (From any station)

Place a call from a station to the hunt group access code for voicemail. The display information will show what station number is calling.

Testing call forward integration

Call forward one guest extension on a “busy/no answer” to the voicemail hunt-group for this test. Call forwarding may be programmed from the attendant console (provided its COS allows this function), or from the station itself.

From a staff extension, call the guest extension, allowing it to forward to voicemail. The display information will show both the calling and called party.

Perform this forwarding test via a trunk (outside line) as well.

Testing message lamps

To test message lamps, enter the MESSAGE WAITING – ACTIVATE feature access code in Indicator On Dial String Prefix field, and the MESSAGE WAITING – DEACTIVATE feature access code in the Indicator Off Dial String Prefix field . In the example below, we are using 75 for ON and 76 for OFF.

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Check under the Feature Access Code Assignment form in the Mitel 3300 programming to verify that you entered the correct Message Waiting codes

After confirming that the correct Message Waiting codes, test a message lamp by going to System > Tenants > Tenant 1 > Mailboxes. Double click the Set MWI(s) icon.

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Enter a valid extension number and test turning the message lamp on and off. The following information will be displayed on the “Monitor” portion of the system’s main screen (example below is of turning a message lamp on):

Call forward / Re-route all voicemail users

After all call integration and message lamp functionality has been tested, proceed with call forwarding all guestroom extensions and selected staff extension users to the hunt-group access code that will be for voicemail, so calls will forward (or re-route) to the voicemail on a busy or a no answer at the station.

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Documents

09 5159 00049 Innovation InnLine