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Slide no. 1April 11, 2011Dilip ThosarMarch 2011 BIS : Business Information SystemsEnterprise Infosystems

"The problem is that not everything that counts can be counted,

and not everything that can be counted counts."

Albert Einstein

BIS : Business Information Systems

Enterprise Infosystems

FLAMEFSB

Pune

March 2011

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Slide no. 2April 11, 2011Dilip ThosarMarch 2011 BIS : Business Information SystemsEnterprise Infosystems

Enterprise Systems

Volume of Business Complication in Processes

Spanning Time

Multiple Functions

Globalization

Disparate large teams of people

Automating Business Processes

Facilitating Storage, Computation and

Communication

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Slide no. 3April 11, 2011Dilip ThosarMarch 2011 BIS : Business Information SystemsEnterprise Infosystems

Enterprise Resource Planning

Integrated System Planning Operations

Evolving from MRP

Tech/Func

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Slide no. 4April 11, 2011Dilip ThosarMarch 2011 BIS : Business Information SystemsEnterprise Infosystems

SCM: Supply Chain Management Supply Chain

Tiers of suppliers

JIT strategy

The Bullwhip efffect

Demand Planning Whirlpool/i2: 97%availability, 20%FG

Push to Pull Manufacturing

Collaborative Planning, Forecasting and

Replenishment

Transportation management

Warehouse management

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Slide no. 5April 11, 2011Dilip ThosarMarch 2011 BIS : Business Information SystemsEnterprise Infosystems

CRM: Customer Relationship Mgmt. KYC

Touch Point management

Operational CRM Sales Force Automation

Customer Service support Cross-selling and Up-selling

Analytical CRM Customer-base analysis

Customer Lifetime Value Partner and Employee Relationship

Reducing the Churn Rate

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Slide no. 6April 11, 2011Dilip ThosarMarch 2011 BIS : Business Information SystemsEnterprise Infosystems

Management Information Systems

Managers monitor business Based on TPS

Aggregates

Graphical displays

Scheduled Periodic Reports

Exception Reports

On-demand Reports

Drill-down reports

Scorecards

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Slide no. 7April 11, 2011Dilip ThosarMarch 2011 BIS : Business Information SystemsEnterprise Infosystems

DSS: Decision Support Systems Stages in Decision Making

Intelligence: Problem Discovery

Design: Solution Options Discovery

Choice: Choice of Solution

Implementation: Solution Execution and Testing

What-if Analysis Data driven

OLAP / TPS

Model driven

Sensitivity Analysis

Business Intelligence patterns Trends

Exceptions

Scorecards

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Slide no. 8April 11, 2011

Dilip ThosarMarch 2011 BIS : Business Information SystemsEnterprise Infosystems

Other Systems

GIS Data visualization (Graphics) tools

PLMS

Office Automation

Pervasive Computing support

RTS

BSS/OSS

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Slide no. 9April 11, 2011

Dilip ThosarMarch 2011 BIS : Business Information SystemsEnterprise Infosystems

Balanced Scorecard

4d performance Financial Busi. Process

Customer

Learning/Growth

KPIs

. www.balancedscorecard.org

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Slide no. 10April 11, 2011

Dilip ThosarMarch 2011 BIS : Business Information SystemsEnterprise Infosystems

Author: Dilip Thosar

March 2011

Questions?