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1 1 ► Here to help you navigate through the health care system and help you become a better health care consumer ► Totally independent – not affiliated

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What is Patient Care? Here to help you navigate through the health care system and help you become a better health care consumer Totally independent not affiliated with any insurance company Real people helping real people Headquartered in Milwaukee, Wisconsin Free and confidential

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3Your Advocate will explain:

Patient Care Simplifies It! The basics of a health plan What your plan covers How best to use your plan

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Explain how health plans work Help you find a Primary Care ffffPhysician Research facilities in-network Provide general education about FFwhat questions to ask your ffffdoctor Provide cost and quality ffffinformation about tests and ffffprocedures

4Using Patient Care Before Your Visit4

Slide 2 Before your visit4Using Patient Care After Your Visit 5

Solving billing/claims issues

Clarifying prescription drugs after a new prescription

Assisting with follow up questions after a visit

Finding Specialists in your network

Locating providers for second opinions

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Colonoscopy: $920 - $8,750Mammogram: $110 - $2,900MRI: $300 - $8,150Ultrasound: $130 - $2,850Delivery-Routine: $5,300 - $25,550Bone Density Test: $210 - $3,900CT Scan: $210 - $7,800X-ray: $90 - $1,700Vasectomy: $1,550 - $7,900Sleep Study: $750 - $5,800How much will you pay for health care? Transparency of health care costs:6

See above. Made edit to show info on Left edge.6

Comparing CostThis member had Patient Care compare prices for an upcoming radiology test. It would end up costing the member:

$3,100 $1,584$338

Thats a $2,762 difference! 7

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1. Call your Advocate 7 days before a test or elective procedure.How to be a better health care consumer2. Your Advocate will research cost & quality of selected providers.3. You make an informed decision about where to go!8

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Comparing Quality

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Years in practice

Number of procedures performed annually

Accepting new patients

Electronic medical records

Electronic prescription ordering

Serious Complication Rate

Blood Stream Infection Rate

Blood Clot Prevention Rate

Infection Prevention Rate

Physician Quality InformationFacility Quality InformationImportant Quality Data

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From members like you . . . 11

Through Patient Care I was able to obtain a very much needed form to approve something for my daughter. I would not have been able to get this form without the help of my Advocate. LOVE PATIENT CARE. I call at least twice a month and am never disappointed!My Advocate was able to turn a$1,800 dollar MRI bill into an $85 dollar copay and dug deeply into a surgery my wife had and found anover payment of $80. You guys are great!

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The missing piece of the health care puzzle 12

Remember to contact Patient Care next time you have a question on your health care benefits!

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866-253-2273

Monday Friday 7am8pm CTSaturday 8am1pm CT

patientcare4u.comMobile app: patientcare4u.com/appy.pdf

Se habla espaol

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Mention app and/or mobile site13