1-1

Introductions and Seminar Overview

Lesson 1

1-2

Seminar Overview

8:30 AM – 9:00 AM Introductions and Seminar Overview9:00 AM – 10:15 AM Utility Conflict Concepts and SHRP

2 R15(B) Research Findings10:15 AM – 10:30 AM Morning Break10:30 AM – 11:45 AM Utility Conflict Identification and

Management

11:45 AM – 1:00 PM Lunch Break

1:00 PM – 2:30 PM Hands-On Utility Conflict Management Exercise

2:30 PM – 2:45 PM Afternoon break2:45 PM – 3:30 PM Use of Database Approach to Manage

Utility Conflicts3:30 PM – 3:45 PM Wrap-Up

1-3

Lesson 1 Overview

• Introductions• Seminar overview• Housekeeping

1-4

Housekeeping

• Participant workbook• Handouts• Sign-in sheet• Seminar feedback form• Miscellaneous