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1© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA
Flatten, Consolidate & Extend (FCE)FCE PlanningFlatten, Consolidate & Extend (FCE)FCE Planning
Presenter NameToday’s Date
2© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA
Agenda
Improving Business Performance
Justifying FCE: The Business Case
Categorizing Benefits: Productivity, Cost, Revenue
3© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA
Improving Business PerformanceThe Business Improvement Study
Justifying FCE Architectural Upgrade
Accelerating Return on Investment
Determining Resource Outlay
–Capital funding
– Human capital
4© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA
Determining PotentialOutlining the Study
Consulting Engagement
Understanding Existing Communications Infrastructure & Strategy
Gaining Knowledge: Team Effort
Objective Analysis
Building Your Business Case
5© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA
Quantifying FCE Business Value
Benefits
Deliverables
Business Benefits Report
Technology View Report
Traffic Assessments
Technology Management • consolidation of voice infrastructure
Economy of Scale• trunking, licensing, and operations efficiency
Financial Management• CapEx & OpEx reduction, improved utilization
Operational Change Plan
6© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA
Business Benefits Report
My Favorite Customer
Evaluation of FCE Proposal
7© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA
Complete Technology View
8© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA
Model of network conditions before VoIP
Simulation
Model of network congestion due to VoIP
simulation
Live Traffic Assessments
9© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA
Operational Change Plan
Operational changes
–Organization
–Agent skills upgrade
–IT skills upgrade
Risk assessment and mitigation plan
–Business Continuity Planning
Resource expectations and requirements
–Client
–Avaya
10© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA
Providing ExpertiseFCE Planning Study
FCE PrincipalFCE Principal
Advanced Solution ArchitectAdvanced Solution Architect BCC ConsultantBCC Consultant
System EngineerSystem Engineer
11© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA