Upload
others
View
7
Download
0
Embed Size (px)
Citation preview
8 Critical Behaviors That Leverage Accountability
Based on the research of Zenger Folkman
Raisingthebaronleadershipeffectiveness!
Imagineanorganizationwhereeveryonetakesresponsibilityforachievinggoodresults.Anorganizationwherepeoplehaveapersonalsenseofownership,andthereislittlefinger-pointingwhenthingsgowrong.
Ifeveryleaderwereabletoinspireaccountabilityinothers,itwouldnotonlybetterleverageleadership,butitwouldsignificantlyincreasebottomlineresults.
Q.Whatcanaleaderdotocreateagreatersenseofaccountabilityinothers?
Acrosstheworld,personalaccountabilityitisnotanisolatedissue,itisanissueofbigconcern.Inordertoincreasethelevelofaccountabilitywemadeachoice–RESEARCH!Aco-relationofpersonalaccountabilityandbehaviorsthatwouldleverageit.ACriticalBehaviorthatwillLeverageLeadershipandcreateagreatersenseofresponsibilityforresultsandincreaseasenseofownershipleadingtolessfingerpointingwhenthingsgowrong-IMPROVEACCOUNTABILITY!
Q.HowCanWeIncreaseACCOUNTABILITY?
Thereisacorrelationbetweenaccountabilityandcontrol.Greaterthecontrolorinfluencehighertheaccountability.DataprovesthelaterthroughtheControlGraph.Theangleofthecurvedidnotpredicttheorganizationaloutcomebutthetotalamountofinfluencewhichisthesumofareaunderthecurveofmanagersandemployees.
HigherTotalControlneedstobeprovidedtothemiddlemanagementandemployeesasthetopmanagementalreadyhasitforwhichwechangetheangleofcontrol.Themosteffectiveorganizationsaretheoneswhereeveryonehasinfluenceleadingtogreateraccountability.
Q.Whatcanaleaderdotoincreaseagreatersenseofaccountabilityinothers?
ThereisacommonBeliefthatifleadersDemandedAccountabilityorLetothersMakeallDecisionsorPepTalks,PersonalAccountabilitymighthelpbutinrealityitdoesnotwork.Ourdatafrom398,730Assessmentson39,312Leadersfoundspecificbehaviorsthatincreasedpersonalaccountability.
Therewere8BehaviorsthatcreatethePersonalAccountabilitywheretheyreinforced:
DrivingforResults-Thethreemostcriticalissuesassociatedwithdeliveringresultsare–Focus–Focus–Focus!Defineresultsveryclearlytohaveafairamountofcontroloftheindividualorresults.Basedonover150,000assessmentsofemployees,leaderswhoDriveforResults-Inspireemployeestohighlevelsofeffort,Energizethemtoachieveexceptionalresults,Createanatmosphereofcontinualimprovement,Skillfullygetthemtostretchforgoalsthatgobeyondwhattheyoriginallythoughtpossible.
HonestyandIntegrity-Thosewhoareaccountablehavethecouragetotellthetruth.
Trust-TheThreePillarsofTrust:PositiveRelationships,ShareKnowledgeandExpertise&Consistency.
ClearVisionandDirection-Beingclearaboutthestrategyandfocusonyourvision.Employeescanworkhardanddotheirjobwithoutbeingclearaboutthestrategy,buttheywillmakedecisionsthataresuboptimal.Peopleoftenneedclarity,remindersandreinforcementtogetthefinalresult.
ProblemSolving/TechnicalExpertise-Itisimpossibletofeelaccountablewhenyouareconfusedanddon’tknowexactlyhowthingswork.Weneedtotrainthem,seethattheyunderstandwhatisexpectedoutofthemwhichwillhelpthemtobeaccountablefortheirbehavior.
Communication-KeepingOthersWellInformed.The3skillsofcommunicatingwithimpactare:(A)Tells(B)Asks(C)Listens.UsingAllThreeMakesaBigDifference.Ifallthreearemoderatestrengths…probabilityofbeinginthetop10atkeepingothersinformed:64.2%.
AbilitytoChange-Studyingthousandsofleaderswhoweremosteffectiveatmakingpersonalandorganizationalchanges,wefoundtheyweremoreeffectiveatthefollowingbehaviors:KeyFactorsthatLeveragePersonalChange1.Willingtotakeonchallenges2.Abilitytoacceptfeedback3.Concernforothers4.Innovation5.Optimism6.Cleargoalsandpriorities.
CollaborationandResolvingConflict-AdvicefromaSeniorExecutive“Weputthisorganizationtogetherwiththeassumptionthatthesumofthepartswouldbegreaterthantheindividualpieces”“Theonlywaythathappensiswhenpeoplecollaborate”.
Wefoundthatleaderswhohaveahighlevelofaccountabilitytheyaregoodatthesebehaviors.Ifyouhaveanyoftheseasafatalflawoneneedstofixitbuttheleveragepointisyoutakeacoupleofthemandbuilditandwehelppeopleinbuildingstrengths.WethinkworkingonourweaknessescanmakethemgofromBadtoGoodbutyoucannotmakethemgoGoodtoGreatonlythiskindofresearchmakesthedifference.
ZengerFolkmanhelpsorganizationsflourishbyincreasingtheeffectivenessofleadersofalllevels.Ourunique,strengthbaseddevelopmentmethodologyenablesleaderstomovefasterandhigher.
February2016