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911
Facts or Fiction and What you need to Know
Presented byShayne Waterbly
XTEND Communications Corp 2
Introduction Mr. Shayne Waterbly
VP Sales XTEND Communications Corporation Sr. Director of Telecom Resurrection Healthcare
Responsible for : 55,000 Nortel Phones 10,000 Avaya Phones 17 Option 81’s 61’s 11’s 2 G3 switches 117 sites throughout Chicago
Director of Information Services Catholic Health Partners Responsible for :
2 G3 Avaya switches, an Option 81 and 23 sites
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Agenda History of 911 Anatomy of a 911 Call Regulatory Jurisdictions Risks and Exposure of non compliance 911 System Basic Requirements Considerations before implementing a
911 system Questions
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Fact or Fiction ?
Where did 911 Come from ???More then likely we got it from Britain
Why 911 as the numbers ???
On a rotary phone in the dark one could find the 9 and the 1 quickly
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Fact or Fiction ?
Why three numbers instead of 2 or 4 ???
Central office Centrex speed dial supported 3 digit codes
Where was the first 911 call made ???
Haleyville, Alabama
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History of 911 Jul 1937
Britain implements its 999 emergency phone service Feb 1967
Commission of Law Enforcement recommends single contact number for police within a metro area
Nov 1967 FCC sends Congress comments on Resolution 361 which
supports the concept of a single nationwide emergency number
Jan 1968 AT&T announces their designation of 911 as a universal
emergency number
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•History of 911• Feb 1968
• First 911 Call placed in Haleyville, Alabama by Speaker of the house Rankin Fite to the City Hall answering point
• April 1970 • First 911 center installed in Odessa, Texas
• Mid 1970’s• Alameda County pilots project for selective routing of 911
calls, until this time all 911 calls are routed via hard wired connections
• Jul 1978 • First federally-financed trial of selective routing E911 goes
on-line in Alameda County. System provides ANI but no ALI
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History of 911 Dec 1982
Minneapolis St. Paul area implements an E911 system that is the first multi-county Enhanced system in the country.
Oct 1999 President Clinton signs Senate Bill 800 which designates
911 as the national emergency telephone number. Oct 2001
St. Clair County, ILL is the first 911 center in the country to provide Phase II wireless E911 for Verizon customer.
Rhode Island begins state-wide Phase II for Sprint with GPS handsets
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Anatomy of a 911 Call
Police Hardwire Connection
9-1-1 CALL FLOW9-1-1 CALL FLOW
C.O.
Call
911
• Assumes Geo-Political are the same
• Assumes single carrier provider
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Anatomy of a 911 Call
• Original concept did not consider multiple police departments within the same CO.
• Original concept was based on a single number for police not all emergencies.
Makes sense why the first 911 center was in a small local area covered by a single CO within a single jurisdiction.
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What We Thought We Were Doing
Easy to remember, number 911 is simple
Would work everywhere. Telephone systems could be made to recognize 911 as a unique set of dialed digits
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Fact or Fiction
Do 911 calls provide location information with the call when it goes to the 911 center ?? No only the ANI (10 digit telephone number)
Where does the 911 center get the location information from ?
The Local Exchange carrier’s ALI Database
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Enhanced 911 Call
Central OfficeLocal Exchange
Carrier
911 Tandem Router 911
Center
911 Center
911 Center
911 ALIDatabase
DBMSDatabase
MSAGDatabase
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Enhanced 911 Call
Central OfficeLocal Exchange
Carrier
911 Tandem Router 911
Center
911 Center
911 Center
911 ALIDatabase
DBMSDatabase
MSAGDatabase
Install phone
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Enhanced 911 Call
Central OfficeLocal Exchange
Carrier
911 Tandem Router 911
Center
911 Center
911 Center
911 ALIDatabase
DBMSDatabase
MSAGDatabase
Install phone
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Enhanced 911 Call
Central OfficeLocal Exchange
Carrier
911 Tandem Router 911
Center
911 Center
911 Center
911 ALIDatabase
DBMSDatabase
MSAGDatabase
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Enhanced 911 Call
Central OfficeLocal Exchange
Carrier
911 Tandem Router 911
Center
911 Center
911 Center
911 ALIDatabase
DBMSDatabase
MSAGDatabase
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Enhanced 911 Call
Central OfficeLocal Exchange
Carrier
911 Tandem Router 911
Center
911 Center
911 Center
911 ALIDatabase
DBMSDatabase
MSAGDatabase
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Enhanced 911 Call
911 Caller
Central OfficeLocal Exchange
Carrier
911 Tandem Router 911
Center
911 Center
911 Center
911 ALIDatabase
DBMSDatabase
MSAGDatabase
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Enhanced 911 Call
911 Caller
Central OfficeLocal Exchange
Carrier
911 Tandem Router 911
Center
911 Center
911 Center
911 ALIDatabase
Voice and ANI
DBMSDatabase
MSAGDatabase
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Enhanced 911 Call
911 Caller
Central OfficeLocal Exchange
Carrier
911 Tandem Router 911
Center
911 Center
911 Center
911 ALIDatabase
Voice and ANI
DBMSDatabase
MSAGDatabase
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Enhanced 911 Call
911 Caller
Central OfficeLocal Exchange
Carrier
911 Tandem Router 911
Center
911 Center
911 Center
911 ALIDatabase
Voice and ANI
DBMSDatabase
MSAGDatabase
ANI request sent ALI information
retruned
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Regulatory Jurisdictions FCC
Federal mandates for Service Carriers National Emergency Number (NENA)
Pushes for national standards and training
State Legislation 11 states currently
Defines penalties, fines for non compliance Sarbanes Oxley Act 2002
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Fact or Fiction
State laws only define penalties for non compliance.
If there is not a state E911 law, do I have to comply
What is the real exposure on 911 ?
Wrongful injury suits
Wrongful death suits
Exposure to Sarbanes Oxley Act
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Risks and Exposure Wrongful death or injury
Knowledge that you have a problem Analysis of the problem or issue Failure to mitigate or warn Joe Doe
public of the Issue
Sarbanes Oxley Act 2002 Jury is still out
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System Basic Requirements1) Send out the correct phone number on
a 911 call
2) Phone number needs to define an area in the building within the site
3) Move, add, changes need to be updated in site database
4) Database must have enough fields to comply with NENA standards
5) Need access to public ALI database to update changes and billing records
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System Basic Requirements
Central OfficeLocal Exchange
Carrier
911 Tandem Router
911 Center
911 ALIDatabase
DBMSDatabase
MSAGDatabase
ANI request sent ALI information
retruned
Keeping the DatabaseUp to Date
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911 system considerations
PBX Vendor provided switches do not provide ALI update ability
PBX’s do not have all of NENA fields required for public ALI record
There are FTE’s cost associated with manual ALI updates
There are errors in updating records manually
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Fact or Fiction
Numbers change,
Switch might cover a different area in the building
Switch covers more then a single floor
NENA standards change for ALI
FCC changes requirements
Your state changes 911 requirements
IF I setup my system with an ELIN per switch I will never have to change the ALI again ?
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911 systems should Identify 911 PBX Caller location Provide on-site or remote notification Database Synchronization Record and log all 911 calls Provide for ANI updates on outbound
911 calls Pubic ALI Database update Multiple PBX integration
