1 An advanced, powerful appointment booking & confirmation tool …….designed to streamline and automate todays business. An advanced, NON calendar-based

11

An advanced, powerful appointment booking & confirmation tool

…….designed to streamline and automate today’s business.

An advanced, NON calendar-based appointment confirmation tool

…….designed to increase business’ efficiency.

22

CONFIRM-IT and CONFIRM-IT2 are advanced appointment confirmation products designed for small to medium businesses (IVR-based). Both products’ unique design allow them to pay for themselves in less than 1 year! CONFIRM-IT offers a calendar to provide appointment booking while CONFIRM-IT2 interfaces with customers existing scheduling packages to provide appointment reminders. Here is their story……..

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What is Confirm-IT/2?What is Confirm-IT/2?

Confirm-IT/2 are easy-

to-use, robust

appointment booking

and confirmation tools

developed to increase

PRODUCTIVITY

44

Why Sell Confirm-IT/2?Why Sell Confirm-IT/2?

Because 50% of ALL NO-SHOWS

for appointments occur because

they are forgotten……….

=LO$T REVENUE

55

Confirm-IT/2 allows

businesses to increase

their efficiency and

professionalism resulting

in TOTAL customer or

patient care.

Why SellWhy Sell Confirm-IT/2Confirm-IT/2??

66

Confirm-IT/2 can remind

customers/patients of their

appointment by a telephone call,

email, text message or all three!

Why Sell Confirm-IT/2?Why Sell Confirm-IT/2?

77

Reduce Missed Appointments

What Can they Do?What Can they Do?

88

Replace Costly & Ineffective Reminder Cards & Phone Calls


99Eliminate Old Unreliable Approaches


1010Build a Customer/Patient Database


1111Track Performance


• By Appointments

• By Procedures

• By Providers

• By Customers or

Patients

1212

Contact Idle and Inactive Customers/Patients


1313

Provide Live Service (if connected to tel. system-

dial 0 to reschedule now)

Create Customer/Patient Profile

Create Appointment Notes

Generate Employee Work Schedule

Cancel Appointments

What What Else Can they Do?

1414

What Confirm-IT/2 Do!

Increase BUSINESS!

AND THAT’S THE BOTTOM LINE!

1515

Target MarketsTarget MarketsBoth Confirm-IT products address a wide array

of vertical markets. There are 6 unique software

packages for Confirm-IT & 3 for Confirm-IT2.

They have been designed to address numerous

markets and opportunities. You most likely have

customers and prospects in many of these

sectors today. The Applications are:

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CI/2 ApplicationsCI/2 Applications

MEDICAL CAREMEDICAL CAREMEDICA

MEDICAL CAREMEDICAL CAREMEDICA

Dental

Optometry

Medical

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ANIMAL CAREANIMAL CAREANIMAL C

ANIMAL CAREANIMAL CAREANIMAL C

Grooming

Veterinary

Kennel

1818


SERVICESERVICESERVICESERVICES

Food Delivery

SERVICESERVICESERVICESERVICES

Repair Restaurant

SMB Delivery

1919

Confirm-IT ApplicationsConfirm-IT Applications

PERSONAL CAREPERSONAL CAREPERS

Hair

Nail

Massage

Fitness Spa

Tanning

PERSONAL CAREPERSONAL CAREPERS

2020


LEISURELEISURELEISURELEISUREL

Upscale Dining

LEISURELEISURELEISURELEISUREL

Resort

Private Club

2121


BUSINESSBUSINESSBUSINESSBUSINE

Utility

SMB

BUSINESSBUSINESSBUSINESSBUSINE

Accounting

2222

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Confirm-IT’s CalendarConfirm-IT’s Calendar

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How Confirm-IT WorksHow Confirm-IT Works

THREE DAY VIEW

2525

BOOKING AN APPOINTMENT

Click on an

available timeslot

under the provider you want

Click on Save and

the appointment is booked

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How Confirm-IT WorksHow Confirm-IT WorksAppointments Booked Office Confirmed

Home Confirmed

Confirmed Email

Cell ConfirmedText Msg

ConfirmedCallouts Begin

From: The Monterey Health Club-You have a court time reserved on Thursday, June 15 at 5:00PM. To cancel please call (212) 555-1212. Thank you.

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There are many commercially

available appointment scheduling

software applications being used

today.

Each of these applications must

have some type of Database

where the appointment

information is stored.

Most applications have the ability

to share this Database

information.

How Confirm-IT2 Works

2929

Confirm-IT2 only needs

non-confidential

appointment related

information such as

Appointment Date and

Time, First Name, Last

Name, Phone Number,

Email.


3030

Confirm-IT2

actually builds its

own internal

Database based

on the imported

appointment

related

information.


3131

How Confirm-IT2 Works Manually or Automatically

imports scheduled appointments data from popular file formats: Comma Separated Data File (CSV)

Spreadsheet File (Excel, Fox Pro, Paradox)

Structured ODBC Database (Access etc.)

3232

On the existing scheduling system software, Jill books an Appointment:

Mary Jones 7/25/08 9:00 am


Any new appointments or changes since the last time I checked?


Sue Hunt 10/30/08 10:30 am

Joe Smith 10/30/08 1:00 pm


Local Area Network LAN of Office

Today’s date is 7/18/08 so don’t send a reminder to Mary until 7/24 (one day before her appointment)

Appointments File

Appointment File containing

First Name, Last Name

Appointment Date and Time

Phone Number, Email, Cell etc.

Confirm-IT2 Server

Typical Business Operation With Confirm-IT2


3333

07/24/2008 12:01 AM 07/25/2008 09:00 AM Mary Jones [email protected]/24/2008 10:01 AM 07/25/2008 09:00 AM Mary Jones (203) 366-4242

Thursday July 24, 2008 11:05 AM

07/23/2008 10:11 AM 07/24/2008 09:00 AM 07/23/2008 10:10 AM 07/24/2008 10:00 AM 07/23/2008 10:09 AM 07/24/2008 09:30 AM07/23/2008 10:08 AM 07/24/2008 09:00 AM 07/23/2008 10:07 AM 07/24/2008 10:00 AM 07/23/2008 10:06 AM 07/24/2008 09:30 AM07/23/2008 10:05 AM 07/24/2008 09:00 AM 07/23/2008 10:04 AM 07/24/2008 10:00 AM 07/23/2008 10:03 AM 07/24/2008 09:30 AM07/23/2008 10:02 AM 07/24/2008 09:00 AM 07/23/2008 10:01 AM 07/24/2008 10:00 AM 07/23/2008 10:00 AM 07/24/2008 09:30 AM

How Confirm-IT2 WorksPhone/Email reminders to Mary are

shown on Jill’s main screen

Today’s reminders are shown in Bold in Date/Time Confirmed

mailto:[email protected]

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Appointments Booked Office ConfirmedHome

Confirmed

Confirmed Email

Cell ConfirmedText Msg

ConfirmedCallouts Begin


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When Confirming ApptsWhen Confirming Appts• Can detect Busy, No Anwser, Answering Machine/Voice

Mail-plays appropriate Message

• Programmable choices (1 to confirm, 2 to cancel, 3 to

repeat, 0 to reschedule)

• 4 port Dialogic Card (Multi-line & Quality Approach)

• Confirmation Report

• Calendar Icons

How Confirm-IT/2 WorkHow Confirm-IT/2 Work

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MESSAGESMESSAGES

1. Appointment Confirmation Greeting

2. Appointment Cancellation Greeting

3. Birthday Greeting

4. Business Closed Greeting

• Entire Business

• One Provider

5. Inactive


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MESSAGESMESSAGES

7. Appointment Re-Schedule

8. Notify NOW

9. Date Appointment

10. Range Appointment

11. Programmable (Future)

12. Text to Speech (can speak name, 12. Text to Speech (can speak name, provider & service-provider & service-

FutureFuture


3838


3939

How Confirm-IT/2 WorkHow Confirm-IT/2 WorkSample MessagesSample Messages

Appointment Confirmation MessageHello, this is [Business Name] calling to confirm your

appointment on [Date] at [Time]. If you need to cancel this appointment please contact us at “Phone Number” to reschedule, thank you.

Appointment Confirmation Email/Text MessageSubject: [Business Name] You have an appointment on

[Date] at [Time]. To cancel call [Phone Number] ,thank you

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How Confirm-IT/2 WorkHow Confirm-IT/2 WorkConfirm-IT/2 consist of two components;

(1) Client software (the calendar) which

must reside on a customer provided PC

Windows 2000

VISTA

Windows XP

4141


(2) Server software which can reside on

Confirm-IT’s own hardware OR on a

NEC DFx Voice Mail.

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How things connect…

Customer Provided PC

with Confirm-IT/CI2

Software

CO Lines

Route

r

Etherne

t

Etherne

t

High Speed Internet

Service to ISP

WAN

Confirm-IT/CI2

Server

To make telephone

reminders

To make email/text message

reminders


4343

CI Sample page

in the Wizard

InstallationInstallation

4444

CTL provides additional Professional Services to eliminate any installation or maintenance

concerns you may have.

InstallationInstallation

4545

Because both Confirm-IT and

Confirm-IT2 reduce missed

appointments, their payback

literally occurs in days!

The Payback ModelThe Payback Model

4646


OK, LET’S ASSUME……1. CI/2 avoids just 2 missed Appointments/week

2. Each Appointment cost is $ 100.00

4. $ 200.00 X 52 weeks = $ 10,400.003. 2 Appoinments $ 100.00 = $ 200.00 week

CI/CI2 saved over $ 10,000.00 in the 1st year alone!

4747

This does not include the

additional savings received

eliminating your cost of a

person to make manual

telephone calls or your cost

of reminder post cards!


4848

PHONE CALL COSTS

# of reminder calls made

(# calls made x 2 minutes/call)60 min x hourly wage

Daily Monthly Annually

_______ _______ _______

$______ $______ $______

Could easily COST you over $ 5,000.00 annually!


Have your own staff make the calls

4949

REMINDER CARD COSTS

Total # mailers Sent

Cost per piece/mailers=$ .42

Assumptions:20 cents postage per card5 cents printing per cardsalary @ 60 cards/hr= $ .17/card


______ _______ _______

$______ $______ $______

Could COST you over $ 6,500.00 every year!

The Payback ModelThe Payback ModelHave your own staff send mailers

5050

Or compare it to companies

that just make the calls for

you from a remote location

and charge on a per

confirmation call basis.

20 cents X 100 calls/day X 6

days/week X 52 weeks/year =

$ 6,240.00 EVERY year!


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Nor does it include the

significant benefits of the

additional features

Confirm-IT provides that

will bring even more profit

to your bottom line.


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Phone Calls

Reminder Cards

No-Shows

Total Savings

Confirm-IT Price installed

PAYBACK PERIOD (savings/costs)


______ Months

$______ $______ $______

$______ $______ $______

$______ $______ $______

$______ $______ $______

$_________


5353

REVIEW

SIMPLE, PRACTICAL,

AFFORDABLE

9 Great App’s

CTL will help you!

Compliments your target

markets…and your base

Builds Customer Profile

5454

Builds & Maintains a

Customer/Patient Database

Provides Detailed Reports

Limited Competition

Replaces Costly Mailings

Increases Professionlism,

Efficiency and Productivity

Tracks Sales

REVIEW

5555

REVIEW Provides a Working Calendar

Does Not Impact Telephone

System, Network, Computer

Flashes the Line for Live Service

Generates employee’s work

schedule

Contacts Idle Customers/Patients

5656

REVIEW Notification to

customers/patients & employees

Not exactly what they want?

Birthday Notification

Fantastic Payback Model!

Multiple clients

Instant Notify

Recession Proof

5757

Confirm-IT!Confirm-IT!Confirm-IT2!Confirm-IT2!

- Automatically remind

customers/patients of their

appointment virtually

ANYTIME, ANYWHERE

5858

CTL Inc.375 Bridgeport AveShelton, CT 06484

203-925-4266www.ctlinc.com

Documents

1 An advanced, powerful appointment booking & confirmation tool …….designed to streamline and automate todays business. An advanced, NON calendar-based