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Challenges of Cross-Agency Collaboration
Dean BrittonProject Manager, SLIP Program SupportDepartment of Land Information15 September 2006
© Copyright The Department of Land Information., Perth, 2006
The document and its contents are confidential and intended only for use by authorised personnel directly involved in the Shared Land Information Platform or so indicated on the document’s distribution list. The document’s contents should not be disclosed to any unauthorised person.
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Challenges of Cross-Agency Challenges of Cross-Agency CollaborationCollaboration
…Or…
…Confessions of a Boundary Rider…
Images sourced from http://www.westernshop.com
L – lack of scientific rigour
B – broad generalisations
A – anecdotal information
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From: Myers, David.G. (1996, 5th edition); Social Psychology, NY, Mc Graw-Hill, S. 339 ff
AgendaAgenda
Why collaborate?
Types of Collaboration
Group Dynamics – My Tribe, Your Tribe, Diatribe
Communication – crossing the boundaries
Lessons Learned
Summary
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Why Collaborate?Why Collaborate?
Collaboration Happens Everywhere:• Relationships• Family• Work• Communities
People collaborate for lots of reasons:• For personal gain• For shared gain• Fun• Others…
Survival
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Types of CollaborationTypes of Collaboration
Mandatory CollaborationMarked by:
• Autocratic and authoritative style
• Hierarchical
• Centralised approach
Voluntary CollaborationMarked by:
• Democratic style
• Distribution of power
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Group Dynamics – My Tribe, Your Tribe, Group Dynamics – My Tribe, Your Tribe, DiatribeDiatribe
Setting up a group• Boundaries created• “Us” and “Them”• Culture, especially language• Customs – “the way things are” Tribal Awareness
• Sizes and types of tribes vary• Subsets exist• Primary and Secondary Tribal Identification• The pejorative of collaboration
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Communication – Crossing the Communication – Crossing the BoundariesBoundaries
Who are the “boundary riders”
• Those who can communicate across cultural boundaries and engender a shared vision.
• A new “hybrid” tribe is created. New customs, traditions, language, celebrations.
The shared language and the bi-linguists.
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Lessons Learned (i)Lessons Learned (i)
Promote the shared concept
Communicate all the time – to everyone
Identify the “other”
Brand and bond the group
– reinforce the shared identity
Celebrate shared achievements
Support the group - infrastructure
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Lessons Learned (ii)Lessons Learned (ii)
Be “multi-lingual” incorporate some of the
tribes’ language into the group
Use open standards
Develop governance that ensures
commitment at senior levels
Balance autocracy and democracy
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Groupthink gets ugly:Bob Larner
The Daily – University of Washington Student Newspaper
SummarySummary
Collaboration is worthwhile and oftenmore successful than individual effort
There is much to be learned from the science of social dynamics. Knowing
how groups form and are sustained can be useful.
Understanding of culture and language is
crucial. Learn about the culture of the participants.
Dysfunction can function.