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1 © Cloudera, Inc. All rights reserved. In 2013, average SUBSCRIBER ACQUISITION cost a top U.S. mobile voice and data carrier MORE THAN $315 Source: Safko, Lon. “How Much Did that New Customer Cost You?” Entrepreneur. January 2013. It is then CRITICAL to RETAIN customers Need a COMPREHENSIVE VIEW of customer engagement in building a PREDICTIVE MODEL to identify CHURN FACTORS and prevent it

1 © Cloudera, Inc. All rights reserved. In 2013, average SUBSCRIBER ACQUISITION cost a top U.S. mobile voice and data carrier MORE THAN $315 Source: Safko,

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Page 1: 1 © Cloudera, Inc. All rights reserved. In 2013, average SUBSCRIBER ACQUISITION cost a top U.S. mobile voice and data carrier MORE THAN $315 Source: Safko,

1© Cloudera, Inc. All rights reserved.

In 2013, average SUBSCRIBER ACQUISITION

cost a top U.S. mobile voice and data carrier MORE THAN $315

Source: Safko, Lon. “How Much Did that New Customer Cost You?” Entrepreneur. January 2013.

It is then CRITICAL to RETAIN customers

Need a COMPREHENSIVE VIEW of customer engagement in building a

PREDICTIVE MODEL to identify CHURN FACTORS and prevent it

Page 2: 1 © Cloudera, Inc. All rights reserved. In 2013, average SUBSCRIBER ACQUISITION cost a top U.S. mobile voice and data carrier MORE THAN $315 Source: Safko,

Data Consumption Layer – BI – Models - Data Product

Ingestion Processing Storage

USTelco Demo: Predict and Avoid Churn

TRIFACTA SELF-SERVICE DATA PREPARATION

Interactive Profiling

Predictive Transformation

Intelligent Execution

Customer Data

Account Activity

Social Media

ContactStatus

VoiceTextData

TweetsHandles

Discover

Cleanse

Structure

Enrich

Distill

Page 3: 1 © Cloudera, Inc. All rights reserved. In 2013, average SUBSCRIBER ACQUISITION cost a top U.S. mobile voice and data carrier MORE THAN $315 Source: Safko,

Data Wrangling for Exploratory Analytics Self-Service Data Preparation for Information Users

Make data handy in minutes

Build trust and data understanding

Augment data for comprehensive

analysisStreamline Exploration to Production

Discover, Structure Complex Formats

1

Explore, Clean Data2

Enrich and Standardize Data

3

Intelligent Execution 4

Page 4: 1 © Cloudera, Inc. All rights reserved. In 2013, average SUBSCRIBER ACQUISITION cost a top U.S. mobile voice and data carrier MORE THAN $315 Source: Safko,

Discover Customer Data

Page 5: 1 © Cloudera, Inc. All rights reserved. In 2013, average SUBSCRIBER ACQUISITION cost a top U.S. mobile voice and data carrier MORE THAN $315 Source: Safko,

Structure Call Detail Record

Page 6: 1 © Cloudera, Inc. All rights reserved. In 2013, average SUBSCRIBER ACQUISITION cost a top U.S. mobile voice and data carrier MORE THAN $315 Source: Safko,

Combine CDR and Customers

Page 7: 1 © Cloudera, Inc. All rights reserved. In 2013, average SUBSCRIBER ACQUISITION cost a top U.S. mobile voice and data carrier MORE THAN $315 Source: Safko,

Intelligent Execution

Page 8: 1 © Cloudera, Inc. All rights reserved. In 2013, average SUBSCRIBER ACQUISITION cost a top U.S. mobile voice and data carrier MORE THAN $315 Source: Safko,

Interactive Profiling

Page 9: 1 © Cloudera, Inc. All rights reserved. In 2013, average SUBSCRIBER ACQUISITION cost a top U.S. mobile voice and data carrier MORE THAN $315 Source: Safko,

Trifacta. Confidential & Proprietary.

Interactive Profiling Predictive Transformation Intelligent Execution

Page 10: 1 © Cloudera, Inc. All rights reserved. In 2013, average SUBSCRIBER ACQUISITION cost a top U.S. mobile voice and data carrier MORE THAN $315 Source: Safko,