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Coast Guard SUPRT Program

ValueOptions

• Founded by Navy Psychiatrist

• Recognized leader in providing EAP and Work Life Balance Services

• Over 30 years or providing these services

• Provide services to over 30 million lives including 6.2 million lives associated with the uniformed services

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• EAP Counseling• Consultations• Work Life Balance • Legal, Financial and Tax Services• Health Coaching• Career Counseling for Dependents• Training• Critical Incident Support

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Range of Support

General Eligibility

• Active Duty, Members of the Selected Reserve, Civilian Employees

• Family members

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Reliable Access

• Accessed by 855-CG SUPRT or www.CGSUPRT.com

• Primary Call Center in Chesapeake, VA• After hours handled by Central Night Services• Disaster Recovery and Call Surge supported by

multiple call Centers• Website has redundancy for maximum service

levels

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EAP Counseling

• 12 sessions per problem on a rolling 12 month period

• Master’s level counselors answer CG SUPRT line• Face-to-Face counseling by credentialed network• Telephonic counseling provided by licensed

clinician• Online Chat provided by licensed clinician

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Consultation

• Telephonic consultation for managers, supervisors and commands regarding staff with performance issues due to personal concerns

• Partner with managers to develop effective strategies to assist staff

• Web-based tools, handbooks and videos• Training on the CG SUPRT Program

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Work Life Balance

• Child Development and Care• Adult and Elder Care• Daily Living Issues• Summer Camps• Special Needs Children and Adults• Parenting Skills• Educational Resources for Children

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Legal

• 30 minute free telephonic consultation by attorney

• Referral to local attorney for free, initial consultation and 25% discount if the individual desires to continue

• Identity Theft Services• Online legal tools and content

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Financial and Tax Advice

• 30 minute telephonic consultation on financial concerns (there are no financial products or investments promoted)

• Online financial calculators and tools as well as content including videos and webinars

• Link to H&R Block specific website for the filing of Federal and up to three State tax returns for free

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Health Coaching

• 45-minute sessions: different than EAP counseling

• Online “chat” and telephonic options• Online coaching modules: Living Series• Length of coaching varies (5-6 months average)

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Coaching Process

• Explore and assess• Vision and establish areas of focus• Goal development and plan• Monitor progress and accountability• Outcomes

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Areas of Coaching Focus

• Weight, time, or stress management

• Exercise and fitness

• Life transition: new baby, move, empty nest

• Responsible drinking

• Tobacco cessation

• Personal leadership

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Plan Development

• Create SMART/MAP goals • Specific Measurable, Attainable, Realistic, Timely• Measurable, Attainable/Achievable, Passionate

• Commit to an Action Plan

• Discuss barriers, triggers, strategies

• Evaluate effectiveness of behavior-change strategies (ongoing)

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Why Do Participants Work with a Coach?

• Physical behavior change

• Empowerment

• Energy

• Support

• Accountability

• Perspective

• Self-confidence

• Resilience

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Health and Wellness Coaches

• Interdisciplinary team of health professionals

• Have degrees in health-related fields

• Certified in coaching

• Have clinical and behavior change expertise

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Online Coaching Programs

• LivingEasy™, a resiliency and stress management tool

• LivingLean™, a workshop to control unhealthy eating habits

• LivingFree™, a course proven to help members stop smoking

• LivingFit™, where members learn to make exercise a habit

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Career Counseling

• Online web tools that assist with resume development, career planning and improving interviewing skills

• Telephonic support for dependents utilizing these tools

• Referrals to local assistance

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Training

• 10 live program briefings via webinars and/or teleconferences

• In-person orientations about CG SUPRT• Numerous online webinars and videos including

the LifeSpeak series

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Critical Response

• Partnership that includes two tiers of service: supplemental trained clinicians deploy to the incident and corporate level crisis response experts added to the USCG team

• Trauma response network of trained clinicians numbering 4,000 nationwide available within 24 hours to travel

• Content and webinars available through www.CGSUPRT.com

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Website

• Award winning website with USCG customization

• Thousands of vetted articles supporting over 200 topics

• Interactive tools, webinars and videos• Customized online announcements• Spanish content and navigation

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Quality Assurance

• Specific USCG Training for staff

• Annual Quality Assurance program evaluation provided included concerns and course corrections

• Complaints should be directed to the COR

• 2 tier approach to obtaining evaluation/satisfaction data

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Promotion

• Brochure• Video• Quarterly e-bulletins on a variety of topics• CGSUPRT.COM announcements• Organic touch points

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www.CGSUPRT.com

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855-CG SUPRT (247-8778)

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Next Steps