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Organisations and people move in the direction of…
The questions they ask
The stories they tell
Their most powerful images of the future.
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‘Shifting the conversation by changing who is in it’. Margaret Wheatley
A different kind of conversation
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Creating a different result
‘ …working with people’s experience, energy and passion to create exceptional change’ David Cooperrider
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Today we will:
Tell you the story of our work in Lincolnshire and its impact so far
Show you a short DVD
Discover what we, in this room, know about involving service users and carers in shaping services (or the public) with tremendous results
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Background Lincolnshire - 2007
1 star authority
Reactive leadership
Inefficient systems and processes
Lack of direction
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A vision for Lincolnshire that…
Adds to the wellbeing and independence of people needing support
Has the needs and wishes of service users at its heart
Is created by service users and carers
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Our journey so far: Asking service users and carers about
what they value now and what they wish for their lives in Lincolnshire
Creating shared visions for the future
Bringing these to an all-agency meeting
Wide consultation process
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Shift in Culture
Shift in Culture
Performance Framework
Performance Framework
Recruitment Panels
Recruitment Panels
New Publications
New Publications
Access To
Buildings
Access To
Buildings Organisational Structure
Organisational Structure
Skills for CareIn
Lincolnshire
Skills for CareIn
Lincolnshire
First Contact Information
Cards
First Contact Information
Cards
Local Area Agreements
Local Area Agreements
Service/Team Plans
Service/Team Plans
EngagementStrategy
EngagementStrategy
Vision for Lincolnshire
Vision for Lincolnshire
1st Conversation
2007
1st Conversation
2007
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Asking you… Find a partner for a short conversation –
someone you’d like to know better
Listener: invites, listens, encourages, looks for the positives, note the highlights
Speaker: chance to tell your story un-interrupted
10 minutes each and swap
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Question Tell me about a time…when you successfully involved the public, service users and/or carers in your work, with outstanding results.
What happened? What did you do? What did they do? What made it so memorable?
What was the single most important thing in making this such a success?
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Reflecting on our session
What was your highlight? What have you learned?
What will you take away with you today?
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Useful References
What is Appreciative Inquiry? by Joe Hall & Sue Hammond, www.thinbook.com
Appreciative Inquiry: Change at the Speed of Imagination, by Jane Magruder Watkins and Bernard J. Mohr.
The Power of Appreciative Inquiry. A practical guide to positive change. Diana Whitney and Amanda Trosten Bloom 2003
Other Resources: AI Commons website at
http://appreciativeinquiry.cwru.edu/ European and UK Appreciative Inquiry Networks at
www.networkplace.eu Julie Barnes and Lesley Moore of Moore Insight at
www.julie-barnes.co.uk