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CIC Department© 2003HELP Institute project_v3 11-June-2003
1 HELP Institute Sdn Bhd
Creating a Resource Knowledge- Based System for HELP
Alexandre PELTIERShaun LIMSteven LOW
CIC Department© 2003HELP Institute project_v3 11-June-2003
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Why are we here?
> What is a knowledge base?
> What are the components necessary to build one?
> Resource Knowledge-Based System (KALEX)
> Summarize a work plan for planning and building a knowledge base
CIC Department© 2003HELP Institute project_v3 11-June-2003
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What is a Knowledge Base?
> In Artificial Intelligence Terminology…
« A database that contains information about human experience in a particular application and data resulting from solution of problems previously solved. »
-- IBM Dictionary of Computing, 1987
CIC Department© 2003HELP Institute project_v3 11-June-2003
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> In Web Terminology…
A database of technical information and solutions typically provided as a customer service on a corporate web site.
What is a Knowledge Base?
CIC Department© 2003HELP Institute project_v3 11-June-2003
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So, why build a Knowledge Base?
CIC Department© 2003HELP Institute project_v3 11-June-2003
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CIC before the KBS
Why build a Knowledge Base?
> Hard copy technical documentation.
> Time wasted searching for information.
> For instance…
CIC Department© 2003HELP Institute project_v3 11-June-2003
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Why build a Knowledge Base?
> Information online is cheaper to distribute and easier to maintain.
> CIC always have the most up-to-date information.
> The information is searchable.
> Can reduce support costs and have a positive impact on profitability…
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Development of a KB
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Key components of KB
> Web Server
> Database
> HTML Code
> Technical data
CIC Department© 2003HELP Institute project_v3 11-June-2003
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Key components of KALEX
> Apache
> Oracle
> PHP
> Server/equipment documentation
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KALEX
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Work Plan
> Research and analyze existing Knowledge Bases.
> Determine and list the components to implement.
> Design and develop the contents.
> Iteratively, test, revise and improve.
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Conclusion
New Skills after this project: Experiencing the Dark Side of the Internet Goings on behind the scenes of an Education
Institution Constructing a new module for an existing
website Implementation and troubleshooting, fine-
tuning to result in a practical, efficient system for real use
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Readings
> Books Converse T., Park J., 2000, « PHP 4 Bible » Gerken T., 2000, « Using PHP with Oracle 9i» Adele A.L. Lim, 2003, Star In.Tech, « Knowledge Management in
Hindsight »
> Websites http://www.php.net http://www.exzilla.net/docs/php-oci8/apache-php-oci8-01.php http://www.guidancecom.com/kbase/kbase.htm
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Q & AQ & A
