1-Intro to Org Behaviour

8/19/2019 1-Intro to Org Behaviour

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By

Asad Ur Rehman

Assistant [email protected]

Hamdard University

Introduction to

Organizational

Behaviors

Lecture 1


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Teacher’s Introduction

Over 24 years of IT-industry experience.

Wants to contribute in improving quality of education in Pakistan.

Certified Business Analyst Professional (CBAP) by International

Institute of Business Analysis.

Certified Software Quality Professional (CSQP) from PIQC.

Worked as Chief Operating Officer - Plexus (Pvt) Ltd.

Worked as Chief Technology Officer - Feditec (Pvt) Ltd. Some Larges Projects I did: HBFC, Port Qasim, HUBCO, SCB, Citi

Bank, UBL-Funds, SBP (research dept), Pakland Cement, SecurityPrinting Press.

Organzational Behaviour

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Reference Books (available on facnotes)

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An Introduction toOrganizational Behavior

v. 1.1

By

Talya Bauer

Berrin Erdogan


Organizational

Behavior

15th Edition

by

Stephen P. Robbins

Timothy A. Judge


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Introduction to Org Behaviour4


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Introduction to Org Behaviour

Soon you will be graduated.

Soon you will work withpeople or

Will manage people, nomatter what your job,position, or stage in career

You should know few thingsabout Organization


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Influence

organizationalevents

Predict

organizationalevents

Understandorganizational

events

Organizational

Behavior

Research


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Organizational behavior is defined as the

systematic study andapplication of knowledge

about how individuals and groups

act within the organizationswhere they work.


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There are three levels of

analysis in OB

Organization (HIET)

the Group (Students,

Faculty)

Individual (me, you)


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Example:

if you want to understand teacher’s

personality, you would be examining the

individual level of analysis.

If you want to know about how

teacher’s personality affects this class,

you are examining things at the team

level .

if you want to understand how HIET’s

culture affects my teacher’s behavior,

you would be interested in the

organizational level of analysis.


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Do you Know

about behavior ofthese organization


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Why Organizational Behavior Matters

We would like to know about ourselves,

What motivates us

When we feel highly energized

Condition/circumstance that demotivates us

We would like to know same about others

OB help us understand the Organization andthe groups we are working with.


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It can apply anywhere

At your home with family

With friends

Studying at University


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The individual

Job Satisfaction

Motivation Empowerment

Ethics

Values

Attitude


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The Organization

Innovation

Quality

Productivity

Collaboration

Efficiency

High Performance Team Globalization (challenge)

Work Environment


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Organizational Behavior can help you become

a more engaged organizational member.

Getting along with others

Getting a great job

Lowering your stress level

Making more effective decisions Working effectively within a team


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Survey by the National Association of Colleges andEmployers (NACE) asked employers which skills are themost important for them when evaluating job candidates.

1. Communication skills

2. Honesty/integrity3. Interpersonal skills

4. Motivation/initiative

5. Strong work ethic


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Research shows that successful organizationshave a number of things in common, such as

Providing employment security Utilizing self-managed teams

Being decentralized

Paying well

Training employees

Reducing status differences

Sharing information


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Your OB Toolbox


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Tools you can

use today

Higher quality

Interactions withothers

Ideas to

Consider

Increase value to

Organization


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Your OB Toolbox: Skill Survival Kit

Keep your skills fresh: Consider revolutionizingyour portfolio of skills at least every 6 years.

Master something: Competence in many skills isimportant, but excelling at something will set youapart.

Embrace ambiguity: Many people fear theunknown. They like things to be predictable.Unfortunately, the only certainty in life is thatthings will change.


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Your OB Toolbox: Skill Survival Kit


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Network: The term has been overused to the pointof sounding like a cliché, but networking works. Thisdoesn’t mean that having 500 connections on,LinkedIn, or Facebook, but it does mean that gettingto know people is a good thing in ways you can’teven imagine now.

Appreciate new technology: This doesn’t mean you

should get and use every new gadget that comesout on the market, but it does mean you need tokeep up on what the new technologies are and howthey may affect you and the business you are in.


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Let us doCommon Sense

Exercise


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Let us do Common Sense Exercise


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1. Brainstorming in a group is more effective than brainstorming

alone. True/ False

2. The first 5 minutes of a negotiation are just a warm-up to the

actual negotiation and don’t matter much. True/ False

3. The best way to help someone reach their goals is to tell them

to do their best. True/ False

4. If you pay someone to do a task they routinely enjoy, they’ll do

it even more often in the future. True/ False

5. Pay is a major determinant of how hard someone will work.

True/ False


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Let us do Common Sense Exercise


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6. If a person fails the first time, they try harder the next time.

True/False

7. People perform better if goals are easier. True/ False

8. Most people within organizations make effective decisions.True/False

9. Positive people are more likely to withdraw from their jobs

when they are dissatisfied. True /False

10. Teams with one smart person outperform teams in whicheveryone is average in intelligence. True/ False


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Understanding Your Learning Style24


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Understanding Your Learning Style

If you notice that you retain more information byreading and seeing diagrams and flow charts, youmay be a visual learner.

If you primarily learn by listening to others suchas in lectures, conversations, and videos, you maybe an auditory learner.

If you have a preference for actually doing thingsand learning from trial and error , you may be akinesthetic learner.


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If you are a visual learner

Draw pictures and diagrams to help youunderstand

Take careful notes during class so you can refer

back to them later on

Summarize the main points of what you learn

using charts


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If you are an auditory learner ,

Join study groups so you can discuss your

questions and ideas and hear responses

Write down any oral instructions you hear in class

right away

Consider taping lectures if your professor says it isOK and view online lectures on topics you are

interested in


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If you are a kinesthetic learner ,

Schedule your homework and study sessions soyou can take breaks and move around between

reading your notes or chapters; Take good notes during class—this will force you

to pay attention and process information evenwhen you feel like you are getting it

Don’t sign up for long once-a-week classes—theynormally require too much sitting and listeningtime.


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Understanding How OB Research is done29


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Understanding How OB Research is done

Data Collection method Surveys

Interview

Direct observation

Researcher methods Field Studies

Laboratory Studies Case Studies

Meta-Analysis


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Trends and Changes31


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Trends and Changes

Ethical Challenges

Business ethics refers to applying ethical principles tosituations that arise at work.

It feels like it’s been one ethical scandal after the other.Enron , AIG, WorldCom, have all been examples of what canbe described in terms ranging from poor judgment tooutright illegal behavior.

The immediate response by government has been the

Sarbanes-Oxley Act (SOX) which went into effect in 2002.This act consists of 11 different requirements aimed atgreater accountability, which companies must comply within terms of financial reporting.


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OB Toolbox: Take an Ethics-at-Work Audit


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Do you integrate ethics into your day-to-daydecisions at work? It’s easy to think about ethics as something big that

you either have or don’t have, but the reality is that

ethical decisions are made or not made each andevery day.

Do you take the “front page” test when makingimportant decisions at work? Thinking about how you would feel if the decisions

you are making at work showed up on the front pageof your local newspaper can help you avoid engagingin questionable behavior.


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OB Toolbox: Take an Ethics-at-Work Audit


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Do you role model ethics at work? Seeing others engage in unethical behavior is the start of

a slippery slope when it comes to ethics.

Do you consider if rewards are distributed ethicallyat work? Situations in which there are “haves” and “have nots”

are breeding grounds of unethical behavior.

If my salary is less, can I use official resource unethically?

Have you held a “risk brainstorm” at work? If you ask those around you if they see any situations

that are challenging ethical behavior, you can uncoversome seriously risky situations and avoid them.


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Trends and Changes

Lack of Employee Engagement

Studies suggest that fostering engagement, a conceptrelated to passion, in employees has a significantimpact on the corporate bottom line.

Employee engagement is a concept that is generallyviewed as managing discretionary effort, that is, whenemployees have choices, they will act in a way that

furthers their organization’s interests.

An engaged employee is a person who is fully involvedin and enthusiastic about their work.


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Trends and Changes

Technology

Technology has transformed the way work gets done and hascreated many great opportunities.

The nexus of increasing personal computing power, the Internet, aswell as nanotechnology are allowing things to be created thatweren’t even imaginable 50 years ago.

Rate of technological change is not expected to slow down anytimesoon.

As computers get faster, new software is written to capitalize on theincreased computing power.

We are also more connected by technology than ever before. It is now possible to send and receive e-mails or text messages with

your coworkers and customers regardless of where in the world youare.


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Organizations Work Setting37


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Organizations Work Setting

Organizational culture

The shared beliefs and values that influence

the behavior of organizational members. Reflects the internal personality of the

organization.

‘How we do things around here’


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Constructive culture Members are encouraged to work together in ways

that meet higher order human needs.

Passive/defensive culture Members tend to act defensively in their working

relationships.

Aggressive/defensive culture Members tend to act forcefully in their working

relationships to protect their status and positions.


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Workforce diversity

Individual differences of organizational

members, based on gender, race and ethnicity,age.


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Multiculturalism

Refers to inclusiveness, pluralism and genuine

respect for diversity and individualdifferences.


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Management Process42


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Management Process

Management in organizations is the function thatcoordinates the efforts of people to accomplishgoals & objectives using limited resourcesefficiently and effectively.

Management is defined as follows

1) Planning

2) Organizing

3) Command / direct

4) Controlling


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Management Process


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Organizing

Planning

Controlling

Commanding

GoalStrategy

Time

Money

Schedule

Allocating resourceWho will do what

Review and monitoringevaluating progress

Directing

Team &

motivation


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That is all

Documents

1-Intro to Org Behaviour