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INTRODUCTION TO INFORMATION

SYSTEMS TECHNOLOGY

BUS3500 - Abdou Illia, Spring 2007

(Week 1, Thursday 1/11/2007)

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LEARNING GOALS Describe major characteristics of digital world Explain difference between data an information Identify main components of information systems Describe kinds of information systems. Describe ethics and the ethical problems posed

by the digital world.

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Introducing Stan & BRJ Stan L. lives and works in a digital world

Digital house Digital paper Portable, digital communications everywhere

Stan owns BRJ Consulting Completely digital company No offices

Stan and BRJ have a new client – the Bead Bar

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Introducing the Bead Bar Founded in 1998 by Meredith S.

Create your own bead jewelry Bead Bar provides

Beads Wire String

Customer designs and constructs product with Bead Bar materials and instruction

Three divisions Studios – six Franchises – five Bead Bar on Board

15 full-time employees and 20 part-time

$1.5M annual revenues

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Data versus Information Data – raw facts

Temperature – 75° F Information – facts within a given context

The temperature at midnight in Times Square, NYC was 75° F

I P O

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The Value of Information Accuracy (Is information correct? Can we rely on it?)

Timeliness (How current is the information?)

Accessibility (Can the information be accessed when needed?)

Engagement (Is the information capable of affecting a decision?)

Application (Is the information relevant to the current context?)

Rarity (Is the information previously known?)

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Information Systems A set of interrelated information technologies

that work together to collect, store, process, and distribute information

Major components of information systems Hardware (physical parts of a computer or other computing devices)

Software (Instructions that tell hardware what to do)

Databases (Software that enables storage/retrieval of data)

Networks (Computing devices that communicate with each other)

People

Info

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Tech

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Information Systems in Organizations An organization is an administrative and

functional structure applied to people working toward a specific goal.

Understanding the organizations IT needs means understanding the administrative and functional structure. Hierarchical Matrix Other

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Administrative Information Systems Transaction Processing Systems (TPS) Office Automation Systems (OAS) Knowledge Work Systems (KWS) Management Information Systems (MIS) Decision Support Systems (DSS) Executive Information Systems (EIS) InterOrganizational Systems (IOS)

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Functional Information Systems Finance and Accounting Systems Marketing and Sales Systems Manufacturing and Operations Systems Human Resources Management Systems

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Types of Information Systems

System Main targeted users

Type of Tasks supported

Other Characteristics

TPS Operational-level employees

Routine day-to-day transactions

Primarily used to process internal data

OAS Office workers Office work E.g.: Word processing

KWS Knowledge workers Specialized jobs E.g.: Expert systems

MIS Middle managers Routine structured tasks

Process internal data to produce reports, graphs…

DSS Middle managers Non-routine semi-structured tasks

Use complex analytical toolsE.g: Sensitivity analysis, Simulation

EIS Top executives Non-routine tasks, Strategic planning

Use both internal & external source of data

IOS Provide information links between companies. E.g.: Electronic Data Interchange (EDI) systems for order processing.

ERP Systems that support all administrative levels and all functional areas.

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Interaction of Administrative and Functional IS

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Working in the Digital World

The digital world caused major changes in business and in the ways individuals work.

Creation of knowledge workers People who create new knowledge or modify existing

knowledge Mental not physical Advanced education

College degree Professional certifications – MCSA

Telecommuting – working from home or other remote location

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Ethics in the Digital World Ethics

A set of principles of right conduct The rules or standards governing the conduct

of a person or the members of a profession Ethical is not always the same as legal. Ethics in the digital world are confusing. Legal system has not kept pace with the

technology developments.

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Major Ethical Issues in the Digital World Privacy

Identify theft Sale of confidential personal information

Intellectual Property Old Napster

Freedom of Speech

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Bead Bar: Exercise 11. Visit the U.S. Patent and Trademark Office Web

site at www.uspto.gov. Using the Basic Form Search, research the availability of the Bead Bar trademark. How many trademarks that include the name Bead Bar are currently registered or are in process at the U.S. Patent and Trademark Office? Check the status of one of the trademarks that appeared called NANTUCKET BEADBAR and mention its current status and filling date. For the Bead Bar company described in your textbook, search for a trademark not registered or being process with the U.S. Patent and Trademark Office. What available trademark did you find?

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Summary QuestionsMalaga Notes

1) Distinguish between Data and Information 8 5

2) List/Explain main components of an information system 9 7

3) What is the difference between Transaction Processing Systems (TPS) and Decision Support Systems (DSS) in terms of their targeted users?

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4) What is the difference between Transaction Processing Systems (TPS) and Executive Information Systems (EIS) in terms of the kind of tasks they address?

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5) Students, Engineers, Lawyers, and doctors are all examples of knowledge workers. T F 13,17

6) What is the difference between a knowledge worker and a data worker? 17-19

7) What does ethics mean? 19

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Summary Questions (cont.)

Given the illustration above, what could be an information?

a) Rate = $10/hourb) Mrs. Johnson’s weekly salary is $450c) WS = 10 * 45

The accuracy of an information could be affected by the accuracy of the input data? T F

I P O

Rate = $10/hourHours = 45

Mrs. Johnson’s weekly salary is $450.

WS = numeric variableWS = 10 * 45

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Information system vs. Information Technology

Information System

Information Technologies

Hardware Software

Databases

Network

Information