1

Jamaica’s Broadband Provider

Knowledge Management - Now We Can!

Sharon RoperDirector of Marketing, FlowMay 21st, 2009

2

The World then….

3

The World then….

4

The World now….

5

The World now….

6

• Information and knowledge as corporate assets;

• Businesses need strategies, policies, culture and tools to manage data;

• The technology has now caught up with the theory and practice of knowledge management;

• Now We can!

Concepts to Discuss Today

7

About Sharon

• Ex Knowledge Manager• Implemented Knowledge Management Systems for Accenture Plc• Fortune Global 500 company with more than 186,000 people in 52

countries

• Knowledge Management wasn’t a ‘nice to have’ but offered competitive business advantage

• 15 years ago Accenture was seen as a pioneer in this area• Faced many challenges with scale, accessibility, collaboration tools

8

Knowledge ManagementKnowledge Management

9

Knowledge Management involves retooling organizational structures, procedures, technologies and work cultures for:

• Greater efficiencies;• A more engaged and creative workforce;• Expanded range of knowledge resources;• A culture of knowledge sharing;• Enhanced learning;• A more competitive or innovative research, production

or services environment.

Why Knowledge Management

10

Knowledge Management back in the Day!

Understood Knowledge Management……• Accenture certainly had the vision – knowledge sharing culture• Staff were seen as assets – Knowledge Workers• Invested heavily in training • Sold expertise for large amounts $$$• Knowledge was tangible competitive advantaged • Introduced systems (processes) to capture, synthesize and

disseminate intellectual knowledge capital

However…..• Tools were unsophisticated and slow – Lotus Notes databases• Hindered the utilization across the whole organization

11

• Today, Knowledge Management initiatives can flourish, thanks in part to new technology;

• Broadband is here!

Knowledge Management today!

12

Let’s Talk About It…What is broadband

• Extending the reach of information through high capacity connections;

• A wide range of frequencies to transmit information;

• Information can be multiplexed and sent on many different frequencies or channels concurrently;

• “Information Highway”

Broadband Technology

13

Broadband Technology

14

Knowledge Management today

15

Broadband and Your Business

What Broadband brings to your business:• Rich Media• Interactivity• Personalisation• Transactional services• Two-way communications• Peer to peer activity and communities

16

‘Practical’ Advantages of broadband:

• An always-on connection, ready when you are to access the outside world;

• Rapid loading of web pages and e-mail (as much as 100 times faster);

• The ability to easily stream video and music

• Equally fast downloading of files, programs, and computer updates;

• More efficient use of time online

Now We Can!

17

• The ability to enable reliable, voice-over-IP telephone communications

• Anytime, anywhere access.

Now We Can!

18

Practical Applications

• VPN – Virtual Private Networks that enable staff to work from any location

• Intranets/Web Portals that house best practices, video media for training, keep staff informed– Customer call centres– Technical Team trouble shooting– Training Departments

• Online collaboration tools – means staff can easily facilitate sharing of ideas and transfer of knowledge (i.e. netmeeting, E:meeting, etc) and learning

• External website – Business intelligence, KM, Wikipedia, ASK, etc

19

Now we Can….

20

Flow’s Commitment:

• Develop an information infrastructure that will position Jamaica as having the most advanced broadband network in the region

• Use cutting edge technology to transform the way Jamaicans work, play and learn.

Flow Can Help Make KM Happen….

21

Flow’s First World Infrastructure

22

On Island Fibre Network

23

Flow’s Broadband Technology

Digital Cable. Digital Landline. Internet.

24

Flow and Knowledge Management

• Significantly reduce the digital divide• Elevate industry standards• More cost effective solutions• Superior quality services• Investment opportunities• Entrepreneurial opportunities• Corporate growth• E-business growth (broadband access/pricing)

Flow’s First World Infrastructure

25

Flow Making KM More Cost Effective……

Data Prices – Case Study – Flow Market entry

 ResidentialLIMEToday

FlowToday

% Decrease

1.0 Mbps1 $90 $29.95 $7.20* 67%

2.0 Mbps1 $120 $34.95 N/A 71%

4.0 Mbps1 N/A $49.95 N/A8.0 Mbps N/A N/A $27.5715.0Mbps N/A N/A $36.02

1One Year contract required

*Metered Service

 CommercialLIMEToday

FlowToday

% Decrease

$22,000 $9,000 $6,000 73%DS3 to Miami $160,000 $60,000 $35,000 78%IP per Mbps $7,000 $500 $148 98%

E1 (2Mbps) to Miami

LIME 2006

LIME 2006

26

• Broadband Internet Speeds to 15mb downstream

• Fiber Direct Internet Symmetrical Bandwidth Speeds to 100mb dedicated

• VLAN (speeds to 100mb) • Voice services (Free calls on Flow Network)• International Private Line Circuits (IPLC)

Delivered TDM or IP MPLS available

• Off shore data Centres (Curacao)• Co-location Services / Cloud Computing (soon)

Tools for Enabling Knowledge Management

27

Knowledge Management in School

28

Now We Can!

29

To see how YOU Can

Stop by the Flow Booth To discuss Flow’s High Capacity Business Solutions

30

APPENDIX

31

Broadband and Your Business

Businesses with Broadband in Action• Grace Kennedy – Creative use of U-Tube for

their business

• JMMB – Storage and File sharing

• Government Agencies – National Land Agency – Fully Computerized

• Hotels, Financial Institutions, Credit Unions