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Lean Event: March 13 - 15, 2013
CALS/CHE BSC process improvement towards the goal of providing optimal financial support services to the College of Agriculture and Life Sciences and the College of Human Ecology to enrich the teaching, research, and extension programs of both colleges.
Change Leadership at Cornell
StrategicPlanning
Goal Alignment
Process Improvemen
t
Implementation &
Continuous Improvement
*Change Leadership
4
Mission VisionCU ObjectivesFaculty
ExcellenceEducational Excellence
Excellence in Research
Engagement Excellence
Staff Excellence
University Strategic Initiatives
College/Division Goals
•How you are doing: M,A
•How you will lock in the gains: C
•How you will improve: D,I
•Where you are going: D
Strategic Deployment Daily Kaizen
Visual Management
Standard Follow-up
Seek knowledge
Dignity, respect, and fairness
Support intellectual
inquiry
Sustain excellence
Use knowledge to enlighten and
benefit
Reward and recognize
merit
Embrace difference
Promote cross-cultural
understanding
Be a collaborative and collegial community
Be accessible and affordable
Core
Val
ues Core Values
What is Lean?James P. Womack and Daniel T. Jones (2003), coined the term in Lean Thinking about
the Toyota Production System
They noticed 5 Principles at work:
1. Customer defines valueHow do you understand what your customer wants—and then build that
into what you produce?2. Organize work to deliver valueHow can you align your organization so that all that’s needed for a
product or service is organized together? This contrasts with a stove-piped, traditional structure of Finance , HR, etc.
3. Focus on the flow of workHow smooth is the flow? How short is the flow? How flexible is the
system to adapt when a problem occurs?4. Produce at rate of customer demandSet the pace for your activities to match your customer’s demand.5. Pursue perfectionToyota instilled a relentless desire in everyone to continually improve
Why Lean?Process Improvement is a tool to address Cornell’s workload
challenge• Involves people doing the jobs figuring out what parts of the process
need examined, are unnecessary, take time, and lead to inefficiency.
• Creates a culture of change regarding how to streamline and size work to fit the hours people have to accomplish the work.
• Builds capacity of staff and units while improving processes.• Protects the core mission by streamlining processes within
organizations.• Encourages stewardship.
Lean thinking and improvements help us to: • Build a common culture–those closest to the work constantly
discovering how to make work better.• Train our leaders to create work environments that support
observation, experimentation and speed.• Become better problem finders and solvers.• Encourages recognition and feedback in all directions.• Develop universal competencies, transferrable job skills, and career
growth.
Identifying the 8 Key Wastes
Overproduction Waiting Hand-offs & Transportation
Extra Processing
Inventory Errors & Defects System Stress and Motion
Under-utilized talents
How Does Lean Work at Cornell?Lean is “a systematic approach to identifying and eliminating waste...” There
are many aspects and approaches. We usually start with Value Stream Mapping, by— Identifying current state Envisioning future state Launching rapid process improvements Ensuring stakeholder customer involvement
We “practice” Lean in a predictable setting — 90-day improvement cycle Lean Advisor coaching Leadership “step-backs” and “gemba-walks”
We integrate improvement and daily work— Application of “4 Key Systems” into operations Peer coaching Leader, executive, consultant , and program support
It all starts with getting the ‘mess on the wall’…Cross-functional teams participate in a 3-day LAUNCH.
They learn to value-stream map, identify pain points, see waste, “own” their reality, and envision a future state.
More important than tools, they embrace an opportunity to make their work-lives better, together.
…followed by a 90-day improvement cycle: a ‘learning lab’ of sorts
Teams learn and experience
• visual management
• weekly rhythm
• what it means ‘to win’
• seeing gaps
• problem solving through ideas
Along the way, we discover
untapped talents, creativity,
and energy we as employees
possess.
What’s Unique About Lean?
“Wing-to-wing” improvements involve customers internal and external to the team, staff, and process partners
Lean requires a much faster rate of change than process improvement
Customers define what’s valuable
Aggressive improvement goals (at least 50% at the outset)
Continuous improvement is a way of life—the launch and Rapid Process Improvement all lead toward “daily kaizen”
Cornell’s Lean Journey
• There is widespread support for Lean improvements across the University.
• You are the first team to launch at Cornell.
• We are confident in your ability to set goals, identify barriers, and continuously problem-solve and improve.
Value-Stream Mapping
Bookend current process Complete major process steps Add qualifiers: times (WT, PT, TT), rework,
%CAC and multiple paths Identify pain-points and issues Map (or describe) future state Identify possible improvements/focus areas Connect back to goals Report out