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Operations AcademySenior Management

Program

Next Offering

October 5-15, 2010

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Overall Program Description

Emphasis on Surface Transportation Management and Operations

2 week “Total Immersion” course with pre-study requirements

Intended for practitioners desiring advancement & recognition in Operations

Focuses on the unique aspects of surface transportation M&O

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Program Objectives

Describe the impact of M&O on mobility and safety

Manage an organization whose primary mission is M&O

Advocate the creation of an operational focus within their agencies

Demonstrate knowledge of the technical tools of M&O and the conditions under which they can be effectively applied

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Additional Benefits

For the individual• Networking with peers from other jurisdictions

• National recognition

• CEUs and certificate of completion

• Recognition from employer To the agency

• Individuals trained in operations

• Ability to develop an operations focus

• A constructive analysis of the agency’s current focus on management and operations

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Student Profile

Mid to high level managers whose existing or future responsibilities include management and operations of the transportation system

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Student Examples

Manager of Traffic Operations District/Division engineer Regional Director Director of Maintenance Transportation Operations Center Manager Manager of Traffic Engineering (state or local) Senior Transportation Planner (state, local or

MPO)

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Curriculum

  HOURS

Pre-study 20

Classroom Lectures 35

Workshops 18

Field Visits 18

Dinner/Lunch Speakers 5

Opening/Closing 4

Totals 100

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Operations Template

Continuing Exercise Used to Identify Key Features Required for Effective Operations

Glue that Integrates Curriculum Activities Developed by the Program Participants

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Pre-study Needed to ensure participants enter program with the

same basic level of knowledge in certain topic areas Occurs over a two month period Required time depends on the student’s background Summary of Subjects:

• Traffic management

• Incident management

• Emergency management

• Freight

• Traffic engineering including a survey of traffic flow theory

• Tools of operations (devices and systems)

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Topics of Classroom Lectures Operations as a System

Making Managers Into Leaders

Incident Management

Customer Service

Integrating Planning and Operations

Change Management

Performance Measures

Systems Operations as a Program

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Speakers & Topics

Shelley Row – ITS JPO Research

Bob Marbourg – Communicating with Your Customer

Tony Kane – Operations & Safety

Gary Euler – Outsourcing

Michael Pack – CATT Laboratory

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Field Visits

Three Field Visits• Freeway Service Patrol Ride-along

• Two Traffic Operations Centers • State & Local

Work Group Analysis of Site Activities Using the Operations Template

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Workshops

Real-world problems Participants Split into Four Work Groups Group Problem Solving Including Role Playing Develop Brief Report Deliver Solution to Class via PowerPoint

Presentation Reinforce the Operations Template

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Participant Selection

Competitive Selection Process Must be Nominated by a Public or

Federal Agency Competitive selection based on:

• Level of Interest

• Relevance

• Geographic and Functional Diversity

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Costs

Program Fee - $3,875 Food and Lodging - $1,896 Travel Cost

• Responsibility of Participant

• Dependent upon origin city

Note: I-95 Corridor Coalition provides scholarships for its members to attend. Must be selected.

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Program Development

Funded by the I-95 Corridor Coalition Developed by the Center for Advanced

Transportation Technology at the University of Maryland

Guidance by Steering Committee

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Other Supporting Organizations

American Association of State Highway and Transportation Officials (AASHTO)

Federal Highway Administration (FHWA) Institute of Transportation Engineers

(ITE) National Transportation Operations

Coalition (NTOC)

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First Five Sessions Successful

122 Participants from all over the US• Washington State to Florida

• All Completed and Passed Program Requirements

Program Evaluations High Networking a Key Outcome

• Developed a List Serve that is Very Active

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Student Feedback

“In two weeks, this program makes you a believer in management & operations. It’s not your typical course program. The mix of field study, classroom lectures from experts in the field, and workshops makes it enjoyable and interesting. I have gained not only new knowledge, but new friends who will help me to make needed changes long after our class ends.” - Mary Ridgeway, Assistant Division Administrator, Federal Highway Administration

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Student Feedback

“The Operations Academy brought the philosophy of conceptual operations into clear focus. It will build future leaders that will move into decision making positions.” - Tom Blaine, ITS Engineer, New Mexico DOT

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Student Feedback

“This was an incredibly comprehensive program. I will be able to apply concepts learned right away, not only from the country’s expert in operations, but from our peer states’ experiences as well. I will recommend the program strongly to others in my state!” – Rob Limoges, Civil Engineer, New York State DOT

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Student Feedback

“The Operations Academy provided a strong, relevant program which addresses many of the problems and issues I face on an on-going basis.” - Bill Legg, State ITS Operations Engineer, Washington State Department of Transportation

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October 2010 Session

October 5-15, 2010 Nomination Forms Due: June 4, 2010 Selecting 25 Participants Notification of Acceptance: July 2, 2010

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Contact Information

Website – www.operationsacademy.org

Kathleen Frankle410-414-2925

kfrankle@umd.edu