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Seven Keys

16 September 2009 © PvN 45

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1. generally prefer a formal, more structured work environment. disagree strongly 1 2 3 4 5 agree strongly

2. I like for my boss to set my priorities.disagree strongly 1 2 3 4 5 agree strongly

3. I think people should acknowledge rank in the workplace. disagree strongly 1 2 3 4 5 agree strongly

4. I like to have a clear definition of my role in the organization.disagree strongly 1 2 3 4 5 agree strongly

5. I prefer to get my work approved by my boss on an ongoing basis. disagree strongly 1 2 3 4 5 agree strongly

Egalitarian/Hierarchical

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Group Focus

1. When confronted with a challenge, I prefer to it solve with a group.disagree strongly 1 2 3 4 5 agree strongly

2. I believe that team members should clear their work with each other disagree strongly 1 2 3 4 5 agree strongly

3. I prefer to be recognized as part of a team (rather than alone).disagree strongly 1 2 3 4 5 agree strongly

4. I like to sit in an open office environment.disagree strongly 1 2 3 4 5 agree strongly

5. I am most comfortable presenting a business plan as part of a team.disagree strongly 1 2 3 4 5 agree strongly

4

Relationships

1. I make friends easily.disagree strongly 1 2 3 4 5 agree strongly

2. I need to build trust with people before working with them.disagree strongly 1 2 3 4 5 agree strongly

3. When I make friends, I tend to keep them for a very long time.disagree strongly 1 2 3 4 5 agree strongly

4. I will try very hard to avoid a disagreement, even when that seems necessary.

disagree strongly 1 2 3 4 5 agree strongly

5. When choosing team members, I pick my friends first.disagree strongly 1 2 3 4 5 agree strongly

5

Communication Styles1. I like to communicate the full story with all the details to be sure I'm

understood.disagree strongly 1 2 3 4 5 agree strongly

2. When giving feedback, I'm very careful not to hurt someone's feelings. disagree strongly 1 2 3 4 5 agree strongly

3. I look for more in a message than the words spoken. disagree strongly 1 2 3 4 5 agree strongly

4. I hate when people get right to the point without concern for thelistener.

disagree strongly 1 2 3 4 5 agree strongly

5. I don't think that being brief and concise is as important as being thorough and sensitive.

disagree strongly 1 2 3 4 5 agree strongly

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Time Orientation

1. I think that being prompt is a sign of respect and competence.disagree strongly 1 2 3 4 5 agree strongly

2. I think deadlines should be met regardless of the personal cost.disagree strongly 1 2 3 4 5 agree strongly

3. I think that meetings should start and end on time.disagree strongly 1 2 3 4 5 agree strongly

4. I think it's OK to interrupt people who take too long.disagree strongly 1 2 3 4 5 agree strongly

5. I see time as being completely in my control.disagree strongly 1 2 3 4 5 agree strongly

6. I think time management is an important skill.disagree strongly 1 2 3 4 5 agree strongly

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Change Tolerance

1. I think that change generally improves process.disagree strongly 1 2 3 4 5 agree strongly

2. I believe that people should be encouraged to take prudent risks.disagree strongly 1 2 3 4 5 agree strongly

3. 1 am comfortable introducing changes into my daily life.disagree strongly 1 2 3 4 5 agree strongly

4. I think it's 0K to make modifications midstream in a process.disagree strongly 1 2 3 4 5 agree strongly

5. When proposing new ideas, I like to put a positive spin on them.disagree strongly 1 2 3 4 5 agree strongly

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Motivation/Work-Life Balance

1. I don't think that work should intrude on personal time.disagree strongly 1 2 3 4 5 agree strongly

2. I identify myself more by my personal life than my work life.disagree strongly 1 2 3 4 5 agree strongly

3. I believe the adage "I work to live, not live to work" is correct.disagree strongly 1 2 3 4 5 agree strongly

4. I believe that personal stature is gained by my interests and my education, not from the workplace.

disagree strongly 1 2 3 4 5 agree strongly

5. I am not prepared to sacrifice family time for promotions at work.disagree strongly 1 2 3 4 5 agree strongly

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Scores

5-9 10-13 14-17 18-21 22-25Balance Status

5-9 10-13 14-17 18-21 22-25Change Averse Change Tolerant

5-9 10-13 14-17 18-21 22-25Low High

5-9 10-13 14-17 18-21 22-25Direct Indirect

5-9 10-13 14-17 18-21 22-25Transactional Interpersonal

5-9 10-13 14-17 18-21 22-25Individual Group

5-9 10-13 14-17 18-21 22-25Egalitarianism Hierarchy

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Countries

Argentina France Netherlands Spain

Australia Germany New Zealand Sweden

Austria Greece Norway Switzerland

Belgium Hong Kong Pakistan Taiwan

Brazil India Philippines Thailand

Brunei Indonesia Poland Turkey

Canada Iran Portugal Ukraine

Chile Ireland Qatar United Arab

China Israel Romania Emirates

Czech Republic Italy Russia United Kingdom

Denmark Japan Saudi Arabia United States

Egypt Malaysia Singapore Vietnam

Finland Mexico South Korea

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Egalitarian/Hierarchical

■ Hierarchy/egalitarianism is the way individuals view authority and power (deference to people in authority).

■ whether people are entitled to express themselves■ how empowered people feel to make independent decisions and

take the initiative■ Are people in authority better or have they earned that status by

merit, and is it open to other with the same degree of effort?■ Hierarchy/egalitarianism refers to

■ how people view their relationship to people in power■ how casually or formally people relate one another■ whether a culture believes all people are created equal■ how much social mobility exists■ who is responsible for decision making■ the degree of authority and personal initiative people feel they

have

12

Egalitarian/Hierarchical

5-9 10-13 14-17 18-21 22-25

Egalitarianism

Hierarchy

Austria BrazilChina Chile

CzechRepublic

EgyptGermanyGreece

Hong KongArgentina Italy BruneiBelgium Mexico IndiaFrance Philippines IndonesiaIreland Portugal IranPoland Romania Japan

Australia Qatar Singapore MalaysiaCanada Finland Russia Spain Pakistan

Denmark Norway Switzerland Taiwan Saudi ArabiaIsrael Sweden Ukraine Thailand South Korea

Netherlands United United Turkey United Arab New Zealand States Kingdom Vietnam Emirates

13

Group Focus

■ Group focus describes whether people identify themselves as part of a group or by their individual responsibility and whether work would be a collective output or a series of individual contributions.

■ Group focus refers to■ the importance of the group in relation to the individual■ whether people want to be distinguished from the group or

considered part of a particular group■ the idea that group harmony is necessary to achieve business

goals■ the importance of living and working together in harmony

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Group Focus

5-9 10-13 14-17 18-21 22-25

Individual Group

ArgentinaChile Austria

France BrazilGermany China

Hong Kong EgyptIndia GreeceIran Italy

Australia Ireland MexicoBelgium Israel PakistanCzech Portugal Philippines

Republic Romania Saudi Arabia BruneiDenmark Russia Singapore IndonesiaFinland Spain Taiwan Japan

Netherlands Sweden Thailand MalaysiaCanada Norway Ukraine Turkey Qatar

New Zealand Poland United United Arab South KoreaUnited States Switzerland Kingdom Emirates Vietnam

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Relationships

■ The relationships dimension describes the importance a society ascribes to building extensive connections and developing trust and how central relationships are as a prerequisite to working with someone.

■ Relationships refer to■ the importance of developing a personal relationship before

conducting business■ the implied expectations and obligations of a relationship■ whether trust is assumed or earned■ whether rules are interpreted equally or there are special

conditiions for friends■ the value of connections

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Relationships

5-9 10-13 14-17 18-21 22-25

Transactional Interpersonal

Argentina

Brazil Brunei

ChileEgyptFranceGreece

IndiaIndonesia

ItalyAustralia JapanCzech Austria Malaysia

Republic Belgium MexicoDenmark Germany PakistanFinland Hong Kong Philippines

Netherlands Ireland PortugalNorway Israel Qatar ChinaPoland New Zealand Singapore Iran

Romania Ukraine Spain Saudi ArabiaRussia United Taiwan South Korea

Canada Sweden Kingdom Thailand United Arab United States Switzerland Vietnam Turkey Emirates

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Communication Styles

■ Communication styles refer to■ the ways societies use language, both verbal and non-verbal■ the amount of information people need to receive or share in order

to understand a message. Is it brief and task-relevant, or does it include background information as well?

■ the directness or subtleness of the language people use■ the way people use words or gestures to express feeling or moods■ the importance of harmony and saving face

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Communication Styles

5-9 10-13 14-17 18-21 22-25

Direct

Indirect

Argentina Brazil ChinaChile Egypt

Czech GreeceRepublic Hong KongFinland IranFrance ItalyIreland MexicoPoland Qatar

Portugal Saudi ArabiaDenmark Romania Singapore BruneiGermany Australia Russia South Korea India

Israel Austria Spain Taiwan IndonesiaNetherlands Belgium Ukraine Thailand Japan

Norway Canada United Turkey MalaysiaSweden New Zealand Kingdom United Arab Pakistan

Switzerland United States Vietnam Emirates Philippines

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Time Orientation

■ Time orientation is the degree to which people believe they can control time and whether schedules or people are more important. It affects time management, long- and short-term planning, schedules, and adherence to agendas and deadlines.

■ Time orientation refers to■ the amount of control people feel they have over time. Do you

control time, or is it out of your control?■ the importance society places on relationships versus keeping

schedules■ attitude toward timekeeping and punctuality■ comfort level with short-range versus longer-term planning■ the appropriateness of assigning set times for social functions or

business meeting to start and finish

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Time Orientation

5-9 10-13 14-17 18-21 22-25

Low High

ArgentinaBrazil ChinaBrunei Czech Chile Republic AustraliaEgypt France Austria

Greece Ireland BelgiumIndia Italy Canada

Indonesia New Zealand FinlandIran Norway Hong Kong

Malaysia Poland IsraelMexico Romania Japan

Saudi Arabia Pakistan Russia NetherlandsSpain Philippines Singapore South Korea Denmark

Thailand Portugal Taiwan Sweden GermanyUnited Arab Qatar Turkey United Switzerland

Emirates Vietnam Ukraine Kingdom United States

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Change Tolerance

■ Change tolerance refers to the perception of how much control we believe we have our our lives and destinies (is our life determined by us or by external forces?) and our comfort level with change, innovation, and risk taking. Do we see change as bringing opportunities or as threats to be avoided?

■ Change tolerance refers to ■ openness to change and innovation■ willingness to take risks■ if people feel they control their destiny or if their environment

controls them■ preference for rules and structure■ how the organization encourages and rewards initiative and deals

with failure

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Change Tolerance

5-9 10-13 14-17 18-21 22-25

Change Averse

Change Tolerant

Argentina

AustriaBelgium

BrazilChina

DenmarkFinland

FranceGermany

GreeceIndia

IrelandItaly

MalaysiaBrunei PakistanChile Poland

Czech PortugalRepublic Qatar

Egypt Romania Hong KongIndonesia South Korea Israel

Mexico Spain JapanPhilippines Sweden Netherlands

Russia Switzerland New ZealandThailand Taiwan Norway

United Arab Turkey SingaporeSaudi Arabia Emirates Ukraine United Australia

Iran Vietnam United States Kingdom Canada

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Motivation/Work-Life Balance■ Motivation/work-life balance describes the emphasis that people

in a society place on achievement and status by hard work, versus the focus on personal time and activities.

■ Motivation/work-life balance refers to □ how people identify the ways they gain status, whether

through achievement or personal life; how people define their status in society, whether from personal life or work achievements

□ how one’s work influences one’s self-image and self-perception

□ motivation for success: why people work and what I means□ how much work-life balance is values□ which is more motivating: time off or a promotion\the

presence or absence of laws and policies promoting family benefits

□ what constitutes status

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Motivation/Work-Life Balance

5-9 10-13 14-17 18-21 22-25

Balance Status

Brazil BruneiChile Czech Rep

Egypt DenmarkFrance Finland

Germany IrelandGreece Israel

India ItalyIndonesia Netherlands

Iran PakistanMalaysia PhilippinesMexico Poland

New Zealand RomaniaPortugal Russia Australia

Qatar Sweden CanadaNorway Spain Ukraine Hong Kong

Saudi Arabia Switzerland United Singapore ChinaUnited Arab Thailand Kingdom South Korea Japan

Emirates Turkey Vietnam Taiwan United States