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TeamSCO Services WebinarMay 7, 2003

Kerri Wallach, Services Product Manager

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Agenda

Why SCO Services? Partner Support Services Partner Online - free online technical support Maximize solution with bundled support Make money reselling Services New Education Services for Partners Q & A

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Why Services from SCO?

Worldwide 24x7 Services infrastructure Expert technical services for UNIX, any flavor

of Linux and Volution products Developer services Product and education certification services Labs with extensive h/w and s/w

configurations Close OEM & vendor relations Partner discounts Overall customer satisfaction

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Partner Support Services

Business Services

Enterprise Team Team Partner Assist SoftTech Plus SoftTech Premier Incident Packs Partner Single Incident - Premier Resellers,

VSPs - $200; Authorized Resellers - $350

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Developer Services

Developer Services

Engineering Services Hardware Certification Services Developer 90-day e-Support Developer email 5-incident pack

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Partner Online - FREE TO PARTNERS!

Priority access to SCO’s Knowledge Center

Easy access through Partner Lounge Full access to current and retired product

technical articles and patches Ability to subscribe to email notification

service of new technical articles and patches

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Maximize solution with bundled support

Linux and SCOoffice products include options for product bundled with support

Support is based on one installation/license

How can Resellers benefit? Reseller can list themselves as a contact on the bundled support

contract for each of their customer's installations Reseller can change contacts at any time, allowing the flexibility to

move on to their next sale at their own discretion; Reseller can continue to be listed as support notices contact to receive support renewal notifications

Under both scenarios, reseller has flexibility to charge their customer for the solution (product and support)

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Services Available for Resale

Support Services TEAM SoftTech Plus/SoftTech 5 - 50 incident packs 1 - 5 Server support Support Knowledge Center Web

Access Access to technical articles Proactive notification service

Professional Services Education/eLearning

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Why Resell SCO’s Services?

Partners make money for selling service, SCO delivers!

Reduced overhead costs for partner SCO supports UNIX and all flavors of

Linux “One stop shop” for Linux and Unix support

Complements partner services

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Useful Resource Info

Access http://www.sco.com./services/ for: Information on Support, Professional Services,

Education and Online Services Partner Online - click on Partner Online /click on

“Partner Login” Access Partner Discussion Forum - click on

Partner Discussion Forum Support contact information

Service program questions, suggestions, feedback - Kerri Wallach 831-427-7541 kerriw@sco.com

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Education for TeamSCO / Services Web Seminar05/07/03

Diane Hughes

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Education

Education is critical to SCO’s success!• Educated customers buy more engineering

products (such as SCO OpenServer)• Education product sales are in addition to

engineering product sales• More value is built into solution and product

bundles• Customer and account loyalty is created

because of customer knowledge

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SCO Education Goals

Support SCO Products!

Make Money for SCO and TeamSCO Partners!• All TeamSCO partners can buy and can resell SCO

education products• TeamSCO partners get special pricing for SCO education• More SCO education product options are available

• Manuals for classroom training• eLearning

Simplify Programs!• Authorized Education Partner (AEP) program• Professional certification and testing program

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Course Manual Availability

FCS – First Customer Ship

Education Products

Now (5 days)Now (5 days)Now (3 days)

SCO OpenServer 5.0.7

Now (5 days)Now (5 days)

Now (3 days)Shell Programming

NetworkingSys. Admin. IINow (3 days)

SCO UnixWare 7.1.3

FCS June ’03(5 days)

Now (5 days)Now (5 days)SCO Linux 4

Now (5 days)Now (5 days)Now (5 days)SCO OpenLinux

EnterpriseNetworking Administration

System Administration

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Education Products

Why eLearning?• Addresses geographic needs• Addresses customer time

constraints• Provides for training flexibility• Provides for training of just one or two at one time

eLearning Courses• SCO Linux 4 (equivalent to 15 days ILT)

• SCO UnixWare 7.1.3 (equivalent to 13 days ILT)

• SCO OpenServer 5.0.7 (equivalent to 13 days ILT)

• Shell Programming (equivalent to 3 days ILT)

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eLearning Availability

FCS – First Customer Ship TBA – To Be Announced

Education Products

TBATBAFCSJuly 2003

SCO OpenServer 5.0.7

TBATBA

NowShell Programming

NetworkingSys. Admin. IITBA

SCO UnixWare 7.1.3

FCSSept 2003

FCSJune 2003

FCSMay 2003

SCO Linux 4

EnterpriseNetworking Administration

System Administration

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Education Programs

AEP Program, a subset of TeamSCO• Considers education options

such as instructor-led training, eLearning, and blended learning solutions

• Is an organization or an individual

• Shows instructor qualifications through current SCO and Linux certifications

• Generates a minimum of $10K annual revenue for SCO• Receives unique benefits such as preferred AEP pricing,

access to AEP resources, Web listing as SCO AEP

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Education Programs

Professional Certification Programs• Industry Standard Linux Certifications

• LPI (Linux Professional Institute)• LPIC Level I• LPIC Level II

• UnitedLinux• Certified Professional (ULCP)• Certified Expert (ULCE)

• UnixWare, OpenServer, and SCO Linux• CSA – Certified System Administrator• ACE – Advanced Certified Engineer• Master ACE

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Education Availability and Promotions

To learn more about SCO education, visit http://www.SCO.com/education

To purchase TeamSCO education products To take advantage of our current education

and support promotion: Go to the SCO partner lounge

OR Call 1-800-SCO-UNIX, option two

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Grow your business with SCO Services!!

Q&A