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TRAINING FOR INDEPENDENT TRAVEL AGENTS

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Notes About the Pulaski Tickets & Tours Training Program

Developed for independent travel agents

Terms used interchangeably• Member for agent, outside agent, independent travel agent, or home-based agent• Member number for pin number and agent number• Travel vendor for travel supplier• Confirmation, reservation, and booking number.

Pulaski Tickets & Tours is a full-service travel agency.• International Airlines Travel Agent Network (IATAN)• Cruise Lines International Association (CLIA)• American Society of Travel Agents (ASTA)• Association of Retail Travel Agents (ARTA)• Vacation.com Member• Registered with the States of California, Florida, Washington and Missouri

Travel Classes Offered:• Introduction• Cars and Hotels• Tours and Cruises • Groups• Introduction to Condos• Vendor In-house Training Seminars • Vendor-Sponsored Webex Presentations

Tickets & Tours Agent Benefits

Book Travel on line for clients and get paid commissions Access to training at no extra charge Access to specialized training from Travel Suppliers Access to Consortiums and preferred travel suppliers Services of a full service travel agency Your own personal website Personalized email address for all Independent Agents Stationary and business cards, printable from our website

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IATAN/IATA/ARC/CLIA #33-53-0556 This is an agency number, not an individual number. Informs the travel industry you are a travel agent associated with a legitimate travel agency. Used to make reservations and get agent discounts. Enables commissions to be paid. This number is used only with travel vendors. Do not give this number to anyone else. Do not put it on your

business card. Main Agency Phone Number 315-298-3355. Some vendors ask for the agency phone number instead of the IATA number

California Seller of Travel CST 2086174-50 We are registered with the State of California to sell travel. By law, this number must appear on all printed or electronic media distributed to the public.

Florida Seller of Travel - EXEMPT Exempt due to having a contract with the Airline Reporting Corporation for over three years.

Washington State UBI #601-967-198 UBI # 602-783-700

Iowa Registration TAR 881

Your Member number is used only within the office to track commission and to log in to our agency website.

Important Numbers & Industry Affiliationsfor Pulaski Tickets & Tours

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Tickets & Tours Directory

Main Office4882 A North Jefferson StreetPulaski, NY 13142(315) 298-3901 Fax Number(315) 298-3355 Main Office Phone Number(877) 453-8458 Toll-Free Number

Office Hours Monday-Friday 8:00 AM – 7:00 PM EST

Concord Office2190 Meridian Park Blvd, Suite MConcord, CA. 95420(925) 676-2500 Main Voice Number(925) 676-2504 Fax Number

Office Hours Monday –Friday 9:00 AM -5:00 PM PST

Tampa Office1200 West shore BlvdTampa, FL (813) 282-3636

Call for business hours

Lyons Office26 Water StreetLyons, NY 14489(813) 282-3636

Office Hours Monday-Friday 9:00 AM-5:00 PM

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Our Website

The agent web address is: www.pulaskiticketsandtours.com

After accessing the site, enter your last name and member number in the spaces provided on the left side of the home page. If you have not received your member number, please contact member services for a temporary log in.

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Once Inside…

News Latest News Press Releases

Your Business Information & Links in regards

to running your travel business. Agent Tools & Training

Links to web-ex and agency training calendars.

Link to Travel Agent University. Agent Training Aids. Access to various agent booking

Sites. Travel Center Information on Fam Trips, Agent Specials & Discounts Condo Travel Club Link Links to various Vendors & Suppliers. (i.e. Disney, Agent Universe, Carnival, Gate 1…etc). Account Information

Update your personal information

Renew Your membership on line.

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Making Reservations

Four Options:

Option #1 ITA Requests Tickets & Tours in-house agent to do the research, find rates and book travel.

Option # 2 ITA does the research, finds the rates and books travel

Option # 3 ITA uses www.pulaskiticketsandtours.com to book personal travel

Option # 4 ITA uses the Instant Travel Site (their personal website) to book public travel for their client.

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Five Steps for Making a Reservation

1. Call at least 2 vendors.• Get a courtesy hold when appropriate.• TBA – cruises.

2. Document the telephone call.• Write down all details of the quote.• Name of reservationist, deposit by, final by, etc.• Make sure you include insurance.• Vendor or other.

3. Give the client no more than 2 quotes. • Get the client to commit. Get a credit card number.

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4. Call the vendor to make the reservation.• Give them our IATAN or CLIA #.• Verify all agency information• Provide your first and last name and your home

contact number. • Have the vendor send fax and/or email confirmation

to both our office and/or your home.• Double check all name spellings, gender, travel

dates, and details.• Verify all information on the fax confirmation is

correct.

Five Steps for Making a Reservation (cont.)

Any errors should be reported to the vendor immediately.

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Travel Industry Pricing

Retail Rates Commissionable rates Commission is included in the price Prices set by vendors Available to anyone May have sales or specials

Wholesale Rates Also called Net Rates Commission and taxes are not included We “mark up” to add commission

Familiarization Trips (Fam Trips) Vendor sets all policies Expected to promote their product Non-commissionable Only available to agents

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Travel Agent Rates Based on availability Call the vendor directly or follow vendor procedure Supply agency information Suppliers set policies Ask what ID is needed to qualify Have alternate dates when possible Documents will be sent to the office

Travel Agent Promotions Reward for selling travel Paid to you – Tickets & Tours does not retain any percentage

o Travel Agent Etiquette You are a representative of Tickets & Tours When attending seminars & FAM trips please dress appropriately Be professional & courteous Never divulge agent prices to regular travelers

Travel Industry Pricing (cont.)

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Forms of Payment

Check, Cashier's Checks, and Money Orders All checks must be payable to “Pulaski Tickets & Tours” Please remember to allow 14 days for processing.

Credit Cards-preferred You call in the number to the travel vendor Use the “Credit Card Authorization Form” Need card number, expiration date, name on card, CCV2

security number, billing address and phone number As soon as money is paid submit the booking form. This can

be completed on-line, faxed, or mailed to the Pulaski office.

Verify final payment amount includes the commission.

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Sample Booking Form

Passenger Booking InformationPulaski Tickets & Tours

Please fill out completely to expedite processing of your commission.

Booking date: ____________ Booking Agent __________________ Member #___________

Full Legal Passenger Name (s): _____________________________________________________________________________

Address: Street or PO Box _________________________________City: __________________

State: _________________ Zip Code: _______________Home Phone: ___________________

Travel Dates: From ____________to______________ Destination:________________________

Supplier: _______________________________ Confirmation #:__________________________

Notes:________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

Be sure to offer CSA Insurance on you booking!

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Document Delivery

Documents can be airline tickets, cruise documents, and travel vouchers.

Documents are delivered to the office usually 2-4 weeks before departure. In most cases documents are delivered electronically.

You will be notified when they arrive. You are responsible to notify Tickets & Tours how they

are to be delivered. It is your responsibility to check documents for

accuracy. If a document is incorrect it will need to be returned to the vendor and to be reissued.

We suggest mailing by a traceable method for all non-refundable documents.

Important to keep up to date on Passport and Visa Requirements.

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Invoices

Are issued by Tickets & Tours once payment has been made and the “Booking Form” has been received from the booking agent.

A summary of the travel purchased and a receipt to the client.

A copy of the agency generated invoice will be forwarded to the booking agent, along with a copy of the supplier invoice (when provided)

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Commissions

Commissions are issued to the travel agency booking travel through a travel vendor.

Average Commission levels are 10-15% of the travel product value . Commissions may be earned on tours, cruises, hotels, rental cars and

sightseeing.) Taxes and port charges are not commissionable. You will earn 30-100% of the commission Tickets & Tours receives

30% if an in-house agent books the travel for your clients 50% if the independent travel agent books the travel for their clients 100% for personal travel when booked by the independent agent or in-

house agent. Commissions will be paid after travel has occurred. However, some suppliers

pay after the final payment has been made. Most commissions are received within 4-6 weeks after travel. Commission checks are typically mailed within 30 days of the end of the

month in which they are received.

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Questions???

Thank you for attending today’s presentation!

If you would like to review any of this information, the Webex slides are available under the Agent Training section of our website.

If you think of any questions, feel free to email:

kprice@condotravelclub.com1-877-453-8458 ext. 105