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Turkish Foreign Ministry KBHD / ARUD
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Consulate.NET
E-Consulate
Call Center
Consulate.NET
E-Consulate
Call Center
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Responsible Departments Responsible Departments
MinisterMinister
Under-SecretaryUnder-Secretary
MİDYMİDY
KOGMKOGM
KOGYKOGY
KBHDKBHD ARUDARUD
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What prompted this project?What prompted this project?
The main target of minimizing bureaucracy
Close to 5 million Turkish citizens living abroad
An average of 500 consular applications at certain Consulate-Generals on a daily basis
Inadequate Consulate premises
Citizens living hundreds of km. away from certain Consulates
Consulates not able to respond to all inquiries by phone adequately
The main target of minimizing bureaucracy
Close to 5 million Turkish citizens living abroad
An average of 500 consular applications at certain Consulate-Generals on a daily basis
Inadequate Consulate premises
Citizens living hundreds of km. away from certain Consulates
Consulates not able to respond to all inquiries by phone adequately
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Konsolosluk.NETKonsolosluk.NET
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Konsolosluk.NET / GeneralKonsolosluk.NET / General
The program was installed at our missions abroad from 2006.
A total of 124 missions are interconnected through this system.
The project covers all the countries where our citizens are concentrated.
The program was installed at our missions abroad from 2006.
A total of 124 missions are interconnected through this system.
The project covers all the countries where our citizens are concentrated.
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Konsolosluk.NET
Confirmation of Driver’s Licenses
Entry-exit registration
Searching for individuals subject to entry bans
Konsolosluk.NET
Confirmation of Driver’s Licenses
Entry-exit registration
Searching for individuals subject to entry bans
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Konsolosluk.NET
New Passport
Extension of Passport Validity
Travel Document
Passport search using the database of the Ministry of Interior
Statistical data (number of issued and remaining passports)
Konsolosluk.NET
New Passport
Extension of Passport Validity
Travel Document
Passport search using the database of the Ministry of Interior
Statistical data (number of issued and remaining passports)
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Konsolosluk.NET
Identity Card
International Marriage Certificate
Application for Marriage
Registration of Birth
Registration of Death
Konsolosluk.NET
Identity Card
International Marriage Certificate
Application for Marriage
Registration of Birth
Registration of Death
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Konsolosluk.NETKonsolosluk.NET
Entry of Valuable Documents
- Identity Card- Passport- International Marriage Certificate- Visa sticker- Blue Card
Entry of Valuable Documents
- Identity Card- Passport- International Marriage Certificate- Visa sticker- Blue Card
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Konsolosluk.NET / Stock RegistryKonsolosluk.NET / Stock Registry
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Konsolosluk.NETKonsolosluk.NET
Various groups of authorization
- Admin- Unit Admin- Cashier- Passport, visa, military service, etc.
Various groups of authorization
- Admin- Unit Admin- Cashier- Passport, visa, military service, etc.
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Konsolosluk.NETKonsolosluk.NET
ID registry form
Marriage registry form
Birth registry form
Document of marriage license
ID registry form
Marriage registry form
Birth registry form
Document of marriage license
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Konsolosluk.NETKonsolosluk.NETWhen incidentsof Birth, Marriage andDeath are recorded inthe Civil Registry, a message appears in the program automatically
When incidentsof Birth, Marriage andDeath are recorded inthe Civil Registry, a message appears in the program automatically
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Konsolosluk.NET
Military service
Citizenship
Notary and Notification
When the notification period is over, the program sends an automatic signal.
Konsolosluk.NET
Military service
Citizenship
Notary and Notification
When the notification period is over, the program sends an automatic signal.
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Konsolosluk.NET
Visa procedure
During the application process, the
program connects with the
database of the Ministry of Interior
and gives a notice in case of an
entry ban imposed on the applicant.
Konsolosluk.NET
Visa procedure
During the application process, the
program connects with the
database of the Ministry of Interior
and gives a notice in case of an
entry ban imposed on the applicant.
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Konsolosluk.NET / CashierKonsolosluk.NET / Cashier
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Konsolosluk.NET / The Benefits Konsolosluk.NET / The Benefits The records of Turkish citizens living abroad are now collected in a central database within the Ministry.“Area of jurisdiction” minimized.Online integration with the Ministry of Interior has been achieved. Written correspondence and postal expenses have been minimized. Consistency in correspondence among all missions and Ankara has been achieved.Yearly statistical records are not needed to be produced anymore. Citizen records can be searched using different
criteria.
The records of Turkish citizens living abroad are now collected in a central database within the Ministry.“Area of jurisdiction” minimized.Online integration with the Ministry of Interior has been achieved. Written correspondence and postal expenses have been minimized. Consistency in correspondence among all missions and Ankara has been achieved.Yearly statistical records are not needed to be produced anymore. Citizen records can be searched using different
criteria.
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Konsolosluk.NET / Targets for the FutureKonsolosluk.NET / Targets for the Future
Integration with the Ministry of National Defense
Integration with the Ministry of Justice
Integration with the other relevant state institutions
The main goal is to execute consular procedures online wherever possible and to minimize red tape
Integration with the Ministry of National Defense
Integration with the Ministry of Justice
Integration with the other relevant state institutions
The main goal is to execute consular procedures online wherever possible and to minimize red tape
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Konsolosluk.NETKonsolosluk.NET
Example : The time it took to obtain a new Identity Card from a consulate general used to be 1 month in the past. Now it takes at most 15 minutes.
Example : A citizen applying for a new passport no longer has to go to a consulate general 200 km away, instead he applies at the nearest mission to where he lives.
Example : The time it took to obtain a new Identity Card from a consulate general used to be 1 month in the past. Now it takes at most 15 minutes.
Example : A citizen applying for a new passport no longer has to go to a consulate general 200 km away, instead he applies at the nearest mission to where he lives.
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E-ConsulateE-Consulate
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E-Consulate E-Consulate Our missions in Northern America were included in the system as of December 2006.
The missions in Europe were included in February 2007.
Currently 49 missions use e-Consulate.
It covers 85 % of consular procedures.
The system can be accessed 7 days 24 hours from any place with an internet connection.
The system covers 96 % of Turks living abroad.
Our missions in Northern America were included in the system as of December 2006.
The missions in Europe were included in February 2007.
Currently 49 missions use e-Consulate.
It covers 85 % of consular procedures.
The system can be accessed 7 days 24 hours from any place with an internet connection.
The system covers 96 % of Turks living abroad.
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E-Consulate / ServicesE-Consulate / Services
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E-Consulate / ServicesE-Consulate / Services
Application for birth registrationApplication for registration of marriageApplication for death registration Extension of passport validityRegistration of accompanying children on the passport Enlisting in the ArmyPostponement of military serviceMilitary service of citizens living abroad
Application for birth registrationApplication for registration of marriageApplication for death registration Extension of passport validityRegistration of accompanying children on the passport Enlisting in the ArmyPostponement of military serviceMilitary service of citizens living abroad
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E-Consulate / ServicesE-Consulate / Services
Power of attorneyLetter of consentTranslation of ID and Marriage Certificate Certification of the signatures and seals of documents issued by local authoritiesApplication for the citizenship of a third country Application for the registration of double citizenship of minors
Power of attorneyLetter of consentTranslation of ID and Marriage Certificate Certification of the signatures and seals of documents issued by local authoritiesApplication for the citizenship of a third country Application for the registration of double citizenship of minors
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E-Consulate / Other FunctionsE-Consulate / Other Functions
Contact information of Turkish missions abroadTurkish businesses Turkish AssociationsFestivals and Events AnnouncementsQuestion Database / CommentsInformation NotesE-Library Contact information of various institutions List of authorized translators
Contact information of Turkish missions abroadTurkish businesses Turkish AssociationsFestivals and Events AnnouncementsQuestion Database / CommentsInformation NotesE-Library Contact information of various institutions List of authorized translators
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E-Consulate / Comments – Questions E-Consulate / Comments – Questions
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E-Consulate / How Does It Work?E-Consulate / How Does It Work?
Anyone in need of information can utilize it. Membership is obligatory in order to make an application.E-Consulate Main Menu/ “Membership procedure”Application form+ photocopies of ID and passport + document showing place of residenceOnline application + mailing of the documentsSending of a password to the applicant once the mission approves the membership
Anyone in need of information can utilize it. Membership is obligatory in order to make an application.E-Consulate Main Menu/ “Membership procedure”Application form+ photocopies of ID and passport + document showing place of residenceOnline application + mailing of the documentsSending of a password to the applicant once the mission approves the membership
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E-Consulate / How Does It Work ?E-Consulate / How Does It Work ?
Application over e-Consulate for a consular procedure
Alternatives for payment of consular fees: bank transfer, credit card, etc.
Information concerning the state of the application process
Application over e-Consulate for a consular procedure
Alternatives for payment of consular fees: bank transfer, credit card, etc.
Information concerning the state of the application process
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E-Consulate E-Consulate
Security
SSL SECURITY CERTIFICATE
Security
SSL SECURITY CERTIFICATE
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E-ConsulateE-ConsulateAround 57.000 applications for membership
46.781 members of Turkish origin
8.784 members of foreign origin
A total of 55.565 members
Around 57.000 applications for membership
46.781 members of Turkish origin
8.784 members of foreign origin
A total of 55.565 members
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E-ConsulateE-Consulate
The number of e-Consulate members to date is insufficient
People feel intimidated by the idea of applying for a consular procedure over the internet
We believe that the usage will increase in 5-10 years with effective promotion
Various promotional materials have been prepared.
Media campaign will be launched soon.
The number of e-Consulate members to date is insufficient
People feel intimidated by the idea of applying for a consular procedure over the internet
We believe that the usage will increase in 5-10 years with effective promotion
Various promotional materials have been prepared.
Media campaign will be launched soon.
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E-Consulate / Visa ApplicationsE-Consulate / Visa Applications
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Call CenterCall Center
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Call Center for Consular Affairs Call Center for
Consular Affairs
For Europe00 90 312 2922929
For USA and Canada 1 888 566 7656
For Europe00 90 312 2922929
For USA and Canada 1 888 566 7656
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Call Center for Consular AffairsCall Center for
Consular Affairs
Operational since April 2007.
15 personnel
Functional in 7 languages
In service during office hours weekdays (09.00 – 18.00)
Mostly effective during the busy morning hours of the missions
Answers calls from all over Europe
Operational since April 2007.
15 personnel
Functional in 7 languages
In service during office hours weekdays (09.00 – 18.00)
Mostly effective during the busy morning hours of the missions
Answers calls from all over Europe
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Call Center for Consular AffairsCall Center for Consular Affairs
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Turkish Foreign Ministry KBHD / ARUD