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USE OF ISO 9000 IN GOVERNANCE AND USE OF ISO 9000 IN GOVERNANCE AND SERVICE COMPANIES:SERVICE COMPANIES:

A BASIS FOR BUILDING AN INTEGRATED A BASIS FOR BUILDING AN INTEGRATED MANAGEMENT SYSTEMMANAGEMENT SYSTEM

Valentin NikonovValentin NikonovPMP IPMA, QMS AuditorPMP IPMA, QMS Auditor

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The purposesThe purposes

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The main pointsThe main points

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ISO 9001 for Industry ISO 9001 for Industry and Services Companiesand Services Companies

Services Industry

Each and every ISO 9001 implementation is unique.ISO 9001 should be applied differently in Services Companies

(than in Industry sector).

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ISO 9001 in Services Companies ISO 9001 in Services Companies and Public Governance in Particularand Public Governance in Particular

Services Industry

different

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Quality Management SystemQuality Management System

A company(Organization):

processes

Quality Management

System:processes

All company’s processes should be identified as the QMS processes.The terms ‘QMS’ and ‘The Company’ should be equal.

ISO 9001 requirements should be applied for the whole business.We may need a broader look at what quality is.

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What ISO 9001 Management System What ISO 9001 Management System can be for Services Companies?can be for Services Companies?

Not just a ‘Quality Management System’, but a General Management System, which contains:

And is an indispensable basis for building an Integrated Management System!

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A Basis for building an A Basis for building an integrated management systemintegrated management system

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A Project Management SystemA Project Management System

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The Informational Infrastructure The Informational Infrastructure is crucialis crucial

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What the Management System What the Management System may look likemay look like

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Best Practices (Implementation)Best Practices (Implementation)

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Best Practices (Implementation)Best Practices (Implementation)