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10 Benefits of Real-Time

Security Reporting

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We live in a real-time world, where just about everything is available online and on-demand. When we want something, we expect to be able to get it when we want it, and that usually means now!

Real-time data reporting should be a best practice for security providers, end users, and practitioners. No longer is it acceptable to be sent a paper report or — gasp — fax. In fact, your ability to receive appropriate information right away will impact how well you can respond to an incident.

Think Uber, think Netflix, think your utilities consumption — we live in a real-time world, where just about everything is available online and on-demand. Want to know what the weather is like in whatcha-ma-call-it? Forget your farmer’s almanac. Enter the town in a search engine and you are milliseconds from an accurate, up-to-the-minute forecast.

When we want something, we expect to be able to get it when we want it, and that usually means now! This expectation applies to security incident data as well. Receiving critical

information in real time is no longer a nice-to-have, it is an expectation.

WELCOME TO THE NEW BEST

PRACTICEI would go further and say real-time data reporting should be a best practice for security providers, end users, and practitioners. No longer is it acceptable to be sent a report by email or — gasp — fax. In fact, your ability to receive appropriate information right away will impact how well you can respond to an incident, i.e., plan and prepare for fall-out and mitigate future incidents.

As you recall, the risk equation is generally accepted to be the following: Risk = Threat x Vulnerability x Impact. Having data on these three factors will —not should — determine how you manage and react to something happening. Thankfully, in most cases the information is not a life-and-death matter, but when it is, having information at your fingertips can make the ultimate difference.

Consider these 10 benefits of real-time security reporting:

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Through social media, the population reports news as soon as it happens, without filters and controls. As a result, you need to receive information as soon as possible after the incident, through the proper channels, so you can activate your own internal escalation.

FASTER REACTION TIMES1

When it is a life-and-death case, you need information right away. With a big-picture view of the risk equation, you understand how vulnerable you are and how an incident can impact your organization.

GREATER URGENCY AND SAFETY2

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Given an ESRM approach, real-time reporting mitigates risk (regardless of source) and damage, by optimizing the response time of the right type of intervention teams.

BETTER RISK MANAGEMENT4

Getting the incident data into the hands of the right team from the get-go is critical to proper response. You can thus avoid a series of cascading errors that can turn a minor incident into a major issue.

PROPER ESCALATION3

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Certain incidents that are not life-threatening can lead to poor customer experiences. During such an incident, when the level of urgency is lower, you may lose an opportunity to actively serve the customer and thus lose a long-time relationship.

BETTER CUSTOMER SERVICE6

By adopting real-time reporting systems, you can link your incident categories and severity levels to your documented vulnerabilities. These linkages will improve proper response levels.

REDUCED VULNERABILITIES5

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Easy-to-use tools that capture real-time data mean you will get more reports, which give you a fuller, more precise picture. Conversely, if reporting an incident is too complicated or onerous, then some incidents will be skipped.

A FULLER BIG-PICTURE VIEW8

The value of incident data goes down as the lapse of time before data is recorded stretches on. But immediate data capture opens avenues of resolution. Data accuracy also goes down as time passes, so the sooner you know, the more accurate the report will likely be.

HIGHER VALUE DATA7

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Real-time reporting implies using an automated tool to capture data. Such tools make actions auditable and traceable, and the data can be analyzed and crunched.

AUDITABLE AND TRACEABLE DATA

Better, quicker, more accurate information allows you to make better root-cause analyses. So you support the prevention of future incidents.

IMPROVED INCIDENT PREVENTION9

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AUTHOR INFORMATIONMark Folmer, CPP, MSyl

Vice President, Security Industry888.454.5606

mark@tracktik.comlinkedin.com/in/markfolmer

twitter.com/markfolmer

ABOUT TRACKTIK From scheduling your guards and monitoring your mobile patrols to invoicing and managing client reporting, TrackTik is an intuitive system that will optimize your security operations through integrated field and back-office solutions. Oh, and in real-time, from anywhere!

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