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10 STEPS TO MAXIMISE YOUR
BUSINESS POTENTIAL
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Introduction
1. Unwavering Values
2. Compelling Purpose
3. Big Goal
4. Vivid Picture
5. Overarching Mission
6. Key Strategy
7. Precise Mantra
8. Personal Manifesto
9. Durable Vision
10. Effective Communication
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15
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CONTENTS
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A calculated vision helps you clarify the
purpose of your business. Without it,
you run the risk of losing sight of the
direction your business is heading in to
achieve your goals.
Just imagine you’re riding a bike – more
than likely, the destination that you set
your eyes on is the very direction that
your bike will naturally head towards!
Or consider the vision a football team
requires to achieve collective success.
Each individual player is unified on the
field because they share the same vision
of kicking the ball between the goal
posts. But imagine if the players didn’t
have the knowledge that the goal posts
held the key to their vision - it would be
near impossible to achieve a winning
score collectively!
I wrote this eBook with the purpose
of equipping you with the tools and
inspiration to develop a healthy vision for
your business. While I’m still on a journey
myself, in my experience this objective is
often easier said than done and can even
take many months to accomplish.
Why?
Because developing this vision is largely
a process of discovery. It requires self-
analysing, deep thought and evaluation
- but I can guarantee that it’s well worth
the effort. I’d implore every business
owner to go through this process and
explore the gems contained in the
following pages, as developing a unique
vision for your own business is often
more vital than many people realise.
INTRODUCTION
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I’d like to start this exciting process with
a question:
‘What would it be like if over the coming
months, I discovered a new level of vision
that inspires me like never before and
empowers me to build a much more
successful, healthy and meaningful
business?’
I’m not talking about an ordinary
business – I’m talking about a business
that is beneficial for everyone that comes
into contact with it – your family; your
team; your customers. Please don’t read
any further until you’ve taken a few
moments to think about your answer to
this question.
Now, let me ask you another question:
‘What would business look like if
everyone developed their vision in such
a way that it caused them to build much
healthier businesses that contributed to
other people?’
At Waterman, we actively recognise
the benefit that developing a healthy
vision has had on our business and
we’re grounded in knowing we’re all
on the same team, headed toward the
same goal. Our vision has sharpened
our collective focus, enabled us to
make decisions which align with our
desired direction, provided clarity to our
work, strengthened our resolve when
challenges arise and has made sure to
attract the right staff and customers to
our business who are just as passionate
as we are.
Of course, we certainly aren’t alone
in advocating the importance of a
healthy vision. Many of the world’s most
notable business leaders testify to the
significance of a healthy business vision,
which is something we’ll explore further
in the pages to come.
You’ll also notice that this eBook
comprises of plenty of probing questions
that will get your mind ticking and guide
you as you progress along this journey.
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love it, I really do and I count it a most
wonderful privilege to serve you and
your business along the way.
To what could be!
Again, please don’t read on until you’ve
pictured what this business world would
look like.
I promise this is the last question, but
could I ask you:
‘What would it be like if thousands and
thousands of business men and women
right across your city truly created a
healthy business vision, championed
it, and inspired other businesses to do
better and be better?’
Stir your mind and think about the
prospective effect on the economy, our
city and the many hundreds of thousands
of families who call it home.
I trust that these thoughts do something
to your heart, as they do mine.
The potential of what a healthy business
vision can do greatly inspires me - not
only because of the great collective good
that can be accomplished, but because
it feels like a special adventure that I get
to go on with a bunch of friends. I just
Neville Waterman
Neville Waterman is the founder of Waterman
Business Centres and takes an active role in
leading his company toward their unified goal
on a daily basis. Waterman offers workspace
solutions in the form of serviced offices and
vibrant coworking areas for small businesses in
Melbourne. His vision to transform the landscape
of small business across Australia and to create
5000 thriving business is enthusiastically shared
by his whole team and together they are making a
difference for the better!
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Let’s begin by first seeking to understand
your personal core values. Those
ideals, standards and beliefs that define
who you are and what you stand for.
Q1. Go through the following list and note any values that resonate with you.
Accountability - Being answerable for
your actions
Achievement - Accomplishing a task or
goal that you have set for yourself
Adventure - An exciting undertaking that
creates a new experience and usually
involves risk
Authenticity - Being genuine and real
Balance - Living a well-rounded life
Benevolence - The desire to do good to
others
‘A leader will find it difficult to articulate a coherent vision unless it expresses his core values, his basic identity. One must first embark on the formidable journey of self-discovery in order to create a vision with authentic soul.’- Mihaly Csikszentmihalyi
1. UNWAVERING VALUES
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Caring - Helpfulness, compassion and
kindness
Carefulness - Being thorough and
cautious in your actions
Challenge - A difficulty in a job or
undertaking that is stimulating to the
one engaged in it
Collaboration - Working together to
produce a better outcome
Commitment - A solemn undertaking to
perform the task
Communication - The effective sharing
of thoughts, opinions and information
Community - A connected group of
people who share a common objective
Competence - Possessing the required
skill, knowledge and capacity
Concern for Others - Taking genuine
interest in people’s welfare
Courage - The quality of mind or spirit
that enables a person to face difficulty,
danger or pain
Contentment - A sense of satisfaction
with what you have
Consistency - A regular routine lifestyle
that you are familiar and comfortable
with
Creativity - Creating meaningful new
ideas, methods and progressive ways of
doing business
Decisiveness - The ability to make
difficult decisions and follow through
with them
Diligence - Constant, earnest and
careful effort to accomplish what you’ve
undertaken
Direction - Having a clear direction of
where you are heading
Discipline - Commitment to a controlled
and ordered lifestyle
Duty - Fulfilling your obligation to serve
those you feel you should
Education - Acquiring relevant
knowledge through education
Efficiency - Accomplishing objectives
with the least amount of waste and effort
Equality - Classlessness and impartiality
Excellence - The highest standard of
performance
Extravagance - Having an abundance of
luxuries and experiences
Fairness - Equality and justice in
everything that you do
Faith - A set of strongly held beliefs and
principles that guide your lifestyle
Faithfulness - Being true to your word,
reliable and loyal
Freedom - The freedom to live your life
as you choose
Flexibility - Being able to deal with
sudden or unplanned changes to your
situation or goals
Forgiving - Not holding resentment
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Frugality - Living a humble lifestyle and
enjoying simple pleasures
Gentleness - Not rough, harsh or violent
but being of affable nature
Giving - Giving to others without
expecting something in return
Gratitude - Being sincerely appreciative
Growth - Gradually moving towards a
particular goal
Happiness - Being comfortable and
content with your state of life
Honesty - Truthfulness, sincerity and
frankness
Humility - Not proud or arrogant but
possessing a modest opinion of ones
importance
Improvement - Continually increasing
your effectiveness
Independence - Freedom from the
control or reliance on others
Innovation - Introducing new things and
making positive changes
Integrity - Adhering to moral and ethical
principles
Job Satisfaction - Enjoying your work,
and succeeding in your chosen profession
Joy - A deep sense of happiness and glad
feeling
Knowledge - Increasing your
understanding of relevant information,
facts and principles
Love - A kind tender-heartedness that
always does what’s best for the other
person
Making a Difference - Doing something
that contributes to a positive change in
others
Mercy - The disposition to be
compassionate or forbearing
Money - Managing your finances well
so that you can make the most of
opportunities
Order - A system or routine that creates
harmonious arrangement and structure
Patience - Being even tempered, quietly
persevering and bearing provocation
when irritated
Peace - Being in a state of tranquillity or
serenity
Perseverance - Being steadily
persistent to the task at hand in spite of
circumstances
Philanthropy - Contributing to
benevolent causes to improve humanity
Providing for Loved Ones - Doing all you
can to provide what is needed for those
you love
Punctuality - The habit of being on time
Relationship - Strong connections with
others
Relaxation - Regular relaxation that
provides relief from tension and work
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As you do this, once again review the
authenticity of these values by asking
yourself, ‘Would I still hold onto this
value if it cost me money or gave me a
competitive disadvantage?’
Q2. Now go through the values that resonated with you and choose five to seven of the most important. As you do ask yourself this question, ‘Would I still hold onto this value even if it cost me money?’
Q3. With these core, personal values in mind and using the followingcorporate examples, define your business values.
Righteousness - Living a just, moral and
virtuous life
Security - Freedom from cares, anxiety
and danger
Simplicity - Freedom from unnecessary
and burdening complexities
Stability - Continuity, steadfastness and
an absence of unpredictability
Success - Being effective in your
endeavours
Supportiveness - Providing active
support and encouragement to those
around me
Transparency - Being open, clear without
secret agendas
Teamwork - Cooperating together as a
collective group
Trustworthiness - Being responsible,
dependable and reliable
Unity - Oneness of mind and feeling,
harmony and agreement
Variety - Diversity and change
Wisdom - The knowledge of what is true
or right coupled with discerning action
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CORE VALUESOF SUCCESSFULCOMPANIES
1. Focus on the user and all else will follow.
2. It’s best to do one thing really, really well.
3. Fast is better than slow.
4. Democracy on the web works.
5. You don’t need to be at your desk to need an answer.
6. You can make money without doing evil.
7. There’s always more information out there.
8. The need for information crosses all borders.
9. You can be serious without a suit.
10. Great just isn’t good
enough.
WALT DISNEY
1. Live Healthier
2. Strengthen Communities
3. Conserve Nature
4. Think Creatively
5. Ethical Conduct
6. Responsible Content
7. Environmental Stewardship
8. Civic Engagement
9. Respectful Workplaces
10. Responsible Supply Chain
McDONALD’S
1. We give back to our
communities
2. We grow our business
profitably
3. We believe in the Macca’s
System
4. We strive continually to
improve
5. We operate our business
ethically
6. We place the customer
experience at the core of
all we do
Your core purpose is the reason your
business exists. A compelling purpose
is a core purpose that’s firmly focused
on others and reflects the passionate
motivation of those who do the
company’s work.
Your compelling purpose (which would
still be relevant in 100 years) must not
be confused with goals, strategies or
competencies (which can change often).
In fact, you cannot ultimately fulfil your
purpose because it continues on.
In 1960 Co-founder of Hewlett Packard,
David Packard, outlined the purpose of
his company’s existence beyond making
money in a speech to his employees.
Packard said,
‘I want to discuss why a company exists
in the first place. In other words, why are
we here? I think many people assume,
wrongly, that a company exists simply to
make money. While this is an important
result of a company’s existence, we have
to go deeper and find the real reasons
for our being. As we investigate this, we
inevitably come to the conclusion that a
group of people get together and exist
as an institution that we call a company
so that they are able to accomplish
something collectively that they could
not accomplish separately—they make
a contribution to society, a phrase
which sounds trite but is fundamental…
You can look around [in the general
business world and] see people who are
interested in money and nothing else,
but our underlying drive must come
largely from a desire to do something
else: to make a product, to give a service
that will do something which is of value
to others.’
2. COMPELLING PURPOSE
‘The great secret of passion is an emotionally compelling purpose’- Robin Sharma
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Q4. Discover your compelling purpose. By now you should have uncovered a deeper purpose for why your business does what it does.
Q5. The next step is to define that purpose into a simple statement that captures your compelling why. Here are some examples:
The research conducted by Jim Collins in
the area of vision is exceptional and has
significantly influenced this workbook
(I recommend you visit his website
www.jimcollins.com). Jim’s ‘5 Why’s’ is
an effective way of discovering your
purpose.
Start by describing what you do then
ask the question why you do it. Each
time you come up with a why dig deeper
by asking why again. It’s challenging
but it will cause you to define a more
compelling reason for your businesses
existence. As you complete this exercise
keep in mind that although your personal
reasons like making money is important,
they are not a compelling why.
Remember, for your business purpose to
be compelling it must be others focused.
Walt Disney: To make people happy
Nike: To bring inspiration and innovation to every athlete in the world
Nintendo: Put smiles on the faces of everyone we touch
ING: Empowering people to stay a step ahead in life and business
Mary Kay Cosmetics: To give unlimted opportunity to women
Does this purpose sincerely move you?
You may wish to scrutinize this purpose
further by examining how personally
compelling it is to you. One way to
determine this is to ask yourself the
question, ‘Would I continue to do this if I
didn’t need the money?’
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Your company will have all sorts of goals but a healthy vision should have one overarching all
important goal that will take years to achieve (10-25 years).
1. The one overarching all important goal
2. It’s big, very big
3. It should require extraordinary effort
4. It should be far, far, far beyond your current capabilities
5. It is daring and will even seem a little fool hardy because it’s not a sure bet
6. But it’s possible with the right commitment, right people and the right set of circumstances
7. It’s measurable
8. It’s easy to understand and needs no explanation
9. Most importantly it inspires, motivates and engages the team
3. BIG GOAL
‘The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it.’- Michelangelo
Q6. It’s time now to set your big goal. As you do make sure that it is:
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SpaceX: Enable human exploration and settlement of Mars
Ford: Democratize the automobile
Google: Organise the world’s information and make it universally accessible and useful
Microsoft: A computer on every desk and in every home
SolarAid: To eradicate the kerosene lamp from Africa by 2020
Gift of Life Bone Marrow Foundation: To cure blood cancer through marrow donation by ensuring a match for every patient in need
Red Balloon: Reach 10% of all Australians with a ‘Gifted Experience’
GOALS OF SUCCESSFULCOMPANIES
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In addition to the big goal, a healthy
vision includes a vivid description of
what it would be like to achieve that
goal. This description creates a picture
that people carry around in their minds
eye and causes those who identify with
it to not only see it but feel it. Conviction
and emotion are a key part of that vivid
description.
An example of a vivid picture can be
seen in the ‘I have a dream’ speech given
by Martin Luther King. Take the time to
watch the following video of that speech.
https://www.youtube.com/watch?v=3vDWWy4CMhE
In comparison to a purpose statement
or big goal (fewer words), the vivid
picture is a detailed description and
therefore contains detail! Consider this
vivid description of what Henry Ford
envisaged;
‘I will build a motor car for the great
multitude… It will be so low in price that
no man making a good salary will be
unable to own one and enjoy with his
family the blessing of hours of pleasure
in God’s great open spaces… When
I’m through, everybody will be able to
afford one, and everyone will have one.
The horse will have disappeared from
our highways, the automobile will be
taken for granted…[and we will] give a
large number of men employment at
good wages.”
‘Vision animates, inspires and transforms purpose into action.’– Warren Bennis
4. VIVID PICTURE
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Q7. Write out a detailed description of what it would be like to achieve your big goal. As you do, make sure that this description is clear, animated and evokes emotion.
Q8. Ask several of your staff, team members or family to read through this description and then to give you their honest opinion. Use this feedback to adjust your description if necessary.
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Now that you have clarity around:
• What’s important to you (VALUES)
• What you want to see come to pass (BIG GOAL)
• Why you want to achieve it (PURPOSE)
• What it would be like when it comes to pass
(VIVID PICTURE)
It’s time to define the overarching key action or
mission (assignment, task, job, work) that you simply
must do to achieve your big goal.
In the case of Waterman, to achieve our big goal
of a network of 5,000 thriving businesses we must
create exceptionally healthy environments that
contain all the necessary resources to help small
business people prosper.
Think of your mission statement as the one
overarching objective that your company needs
to achieve that underpins your ability to fulfil its
purpose.
5. OVERARCHING MISSION
Q9. Therefore, to create your mission statement ask yourself this simple but vital question: What single action is essential and absolutely critical to ensuring that your goal will come to pass?
‘Outstanding people have one thing in common: an absolute sense of mission.’ – Zig Ziglar
Very often we stop short at the writing
of a mission statement but it is very
important to take the next step and
summarize the key actions that must
be done to fulfil your mission and
then look to write these actions in a
strategy statement. Keep in mind that
your summarized strategy statement
will become the overall guiding focus
for your staff. It’s where we now put
legs into our vision by providing clarity
around what we need to do now. Once
again using Waterman as the example
our strategy statement is:
To become legendary in the centres we
build, the communities we create and the
support we provide.
6. KEY STRATEGY
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Q10. Try to keep it simple. What are the specific steps that are necessary to develop your key strategy turn your own vision. Make sure that it distils the vision of your business and that you keep in mind the values, goal, purpose, big picture and mission that you laid out earlier.
Your strategy statement should also
detail the standard by which you will
carry out those actions.
‘A vision without strategy remains an illusion.’– Lee Bolman
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‘In motivating people, you’ve got to engage their minds and their hearts.’ – Rupert Murdoch
7. PRECISE MANTRA
In business, a mantra is a short, powerful
phrase that expresses a core belief
or ethos, the purpose of which is to
motivate and inspire those within the
organisation. The benefits of a mantra
include:
• Aligning thoughts, language and
action to achieve desired goals
• Creating a desired attitude among a
group of people
• Engendering a strong commitment to
a common vision, mission and values
• Promoting supportive behaviour
• Helping answer questions and solving
problems
Below are some examples of business
mantras:
Disney – Fun family entertainment
Nike – Authentic athletic performance
Starbucks – Rewarding everyday
moments
McDonald’s – Fun folk’s food
Mary Kay – Enriching women’s lives
Federal Express – Peace of mind
Waterman Business Centres – We’re
better together
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1. KEEP IT SHORT & SIMPLE
To be memorable and resonate with
people, a mantra should be two, three or
four words only.
3. INCLUDE AN EMOTIONAL MODIFIER
Include at least one word that invokes emotion.
Emotional modifiers used in the examples
above include ‘fun’, ‘authentic’, ‘rewarding’,
‘enriching’, ‘peace’ and ‘together’.
5. LIVE IT
Once you decide upon your mantra, ensure you
live by its creed; day in, day out. If you don’t
walk your talk, you will lack authenticity and be
on a fast track to losing respect.
2. LOOK FOR BURIED NUGGETS
Look over your vision, mission, core values
and strategy statements as these will most
likely unearth the core of your mantra.
CREATE A MEANINGFUL MANTRA
4. ASK OTHERS
Brainstorm your mantra with other people.
Ask, ‘In a nutshell, what three words sum up
what I stand for / my core belief / my ethos?’.
Q11. Take the time to define your mantra. Aim to create a mantra that you feel is accurate and resonates with who you are and what your business stands for.
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8. PERSONAL MANIFESTO
Most simply, a business manifesto is a statement of the ideals and intentions you have for your business.
It’s a way of testing ideas before you commit time and resources into working on them in order to see
if they fit with what you are about. A business manifesto is a formal declaration of a sort, that boldly
states what you believe in, your values, purpose and goals. A manifesto will likely prove invaluable as
the tool by which you make most of your business decisions. If an idea doesn’t fit with your manifesto,
don’t run with it.
Q12. Analyse the guiding principle of your business; the reasons behind why you started your business in the first place.
Your manifesto should be exactly that: yours. Don’t lean too heavily on the famous manifestos of
celebrated business leaders. Try to make this unique to you and your business. Once written, read and
reread it periodically over the space of a few days. When you have a powerful manifesto that accurately
reflects the guiding principles of your business, it is important to ensure it stays relevant so make sure
to live it!
‘Stay focused, go after your dreams and keep moving toward your goals.’ – LL Cool J
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We should now be in a position to more clearly define the dream, the long-term desire of the
company. It should state in summary form exactly what you will achieve and who will benefit. It is
a description of a desired better future. It should inspire, be ongoing and in that sense never fully
achieved as distinct from the big goal that is measurable and has an end date.
Once again using Waterman as an example, our long term vision is:
Waterman - prosperity for small business and for the city.
Many businesses struggle with a lack of direction in the longer term. Too much of a results-focus
can lead to the short-term overriding the long-term vision of your business. It is vital that you and
your business is able to align behind a compelling, captivating and powerful long-term vision.
‘Vision without action is merely a dream. Action without vision just passes the time. Vision with action can change the world.’ – Joel A. Barker
Q13. Think of how you want your business to positively affect the world around you in the long term. This is your vision and should guide you with the business choices you make in the years to come.
9. DURABLE VISION
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The final step in developing a healthy
vision is to ensure that the vision is
communicated effectively, because
the best plans never find success
without good communication.
Good communication involves two
components. Firstly what is ‘said’ and
secondly what is ‘not said.’
‘Good leaders must communicate vision clearly, creatively, and continually. However, the vision doesn’t come alive until the leader models it.’ - John Maxwell
10. EFFECTIVE COMMUNICATION
Q14. Review the ‘said’ component of your vision communication by working through the following questions:
• What is my organisation currently doing to communicate its vision?
• What additional creative methods can we employ?
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Q15. Identify those items that are misaligned in your business practice.This will take some time, will require involvement from staff and will alsorequire insight and planning to bring about the necessary alignment. Of all of the steps in this workbook this final step will be the most taxing on your time but it is the most vital.
We now come to the most important
part of a healthy vision: The alignment
of your business practice with what you
have declared. It’s the ‘what is not said’
component of communication.
Ralph Waldo Emerson said, ‘Who you
are speaks so loudly I can’t hear what
you’re saying.’ In a business sense this
principle is absolute. May I stress that
what you do must simply line up with
what you say because the greatest way
to communicate your vision is to ensure
that the practice of your business is
consistent with your stated vision.
‘The definition of an entrepreneur is someone who is willing to take risk’
Kevin O’Leary
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ABOUT
Waterman isn’t your everyday business
precinct.
In an era where entrepreneurs are
empowered and more people are
courageously pursuing their business
dream, Waterman is the ultimate tool to
help you prosper.
Actively defying the status quo of
mundane, expensive and inflexible
office spaces, Waterman offers inspired
workspaces as well as a vision to
champion small businesses to develop
within a thriving community.
With access to work out of stylish
private offices, boardrooms or coworking
areas laced with eye-catching modern
décor and lightning-fast internet, your
clients will take note as your business
transforms from solo to sophisticated.
An ever-expanding network of business
centres strategically positioned across
key Melbourne locations offers you the
convenience of working locally, or the
flexibility to expand your business to an
untapped marketplace.
Far more than its contemporary office
spaces and fresh green, light-filled
atriums, Waterman is set apart by its
phenomenal support network, business
expertise and a full calendar of resource
programs which are tailored to partner
with you for guaranteed success.
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CHADSTONE
Nestled above the designer retail precinct inside
Chadstone, Australia’s largest shopping centre,
the fashion capital takes on a new persona with
the introduction of Waterman - the business
capital.
Waterman’s centre at the south-eastern shopping
superstore is reflective of the type of luxury that
is synonymous with the Chadstone brand and
oozes a quality work environment which is sure
to make every working day special.
With the sleek décor which is trademark with
the Waterman design, you’ll be inspired by the
innovative common spaces, large open offices
and more than 50 training and meeting rooms.
NARRE WARREN
Waterman Narre Warren provides the thousands
of residents in Melbourne’s growth corridor with
the resource of an established, innovative business
precinct right in their own backyard - without the
hassle of commuting into the CBD.
Situated a mere 800m off the Monash Freeway
and within walking distance to one of Australia’s
largest shopping centres, Westfield Fountain
Gate, you’ll be in close company to the local retail
precinct, services and restaurants.
CARIBBEAN
Gone are the days of concrete jungles and
cubicles as the office norm, enjoy a breath of
fresh air with greenery and lush outdoor settings
during your everyday working life. Step outside
of ordinary and into Waterman Caribbean Park.
Combining the resources and amenities of
Australia’s largest business park with the real
community and dedicated support of Waterman
Business Centres, you’ll have access to an
exciting working environment that is ideal for
growing your business. Getting to and from work
is effortless too, with the centre located directly
off Eastlink.
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THE WATERMAN MANIFESTO:
We just love small business. We are
truly inspired by their courage, their
wonderful entrepreneurial spirit and
their willingness to back themselves, no
matter what.
But small business is tough, risky and
has no guarantees. It’s a stark reality
that most small businesses don’t make it,
bowing out with dented pride or broken
spirit. The majority never realise their
potential and never live out their dream.
We’re convinced that we can change
this and change it big time. Our deep
conviction is to become legendary
in the business centres we build, the
communities we create and the support
system we provide so that if you have
the right attitude, work ethic and heart,
success can be virtually guaranteed.
The ripple effect of small business
prosperity is significant—not only for
the owner, their family, friends and local
community but for our city and nation.
We hold in our hands the power to
do so much good on a grand scale, to
contribute to the prosperity of Australia
and the wellbeing of its people. And it’s
an understanding that on our own we
can’t, but together we can.
We believe in love. We believe in never
doing the wrong thing. We believe in
giving. We believe that our collective
genius is far greater than our individual
ability. We believe that if something
is worth doing, it’s worth doing well.
We believe that life is to be lived with
laughter, good memories and good
friends. Above all, we believe that
people matter and relationships are
everything.
We also believe that a three-minute
conversation at the coffee machine,
a chance meeting in the hallway or
focused feedback given by a seasoned
professional can profoundly change a
business. We believe that the wellbeing
of small business owners is more than
worth it.
That’s why we are so committed to
building these environments. That’s why
we’re better together!
NEVILLE WATERMANFOUNDER
waterman.com.au | 03 8782 3777