101-C Amadeus Functionality Rv8 June2010

Amadeus Functionality

Participant Guide

© 2010 Amadeus North America, Inc. All rights reserved. ® Trademarks of Amadeus North America, Inc. and/or its affiliates.

Please address any comments about this manual to:

Amadeus North America, Inc.

9250 NW 36 Street

Doral, FL 33178

www.us.amadeus.com

#101-C Rv8

June 2010

Table of ContentsGetting Started in the Amadeus System 1-1

Objectives ......................................................................................................................................................... 1-1Accessing Selling Platform ................................................................................................................................ 1-2Signing In .......................................................................................................................................................... 1-3Signing Out and Exiting ..................................................................................................................................... 1-6Signing In & Out on the Command Page .......................................................................................................... 1-8Using the Workspace ........................................................................................................................................ 1-9Status Table Display Example ........................................................................................................................ 1-11Scrolling .......................................................................................................................................................... 1-12Decoding / Encoding ....................................................................................................................................... 1-13Time Conversions ........................................................................................................................................... 1-14Math Functions ................................................................................................................................................ 1-14Information Pages ........................................................................................................................................... 1-15Information Pages Main Topic Example ......................................................................................................... 1-16Displaying Airline Information .......................................................................................................................... 1-17Displaying General Information ....................................................................................................................... 1-17Help ................................................................................................................................................................. 1-18Help Main Subject Example ............................................................................................................................ 1-18

Air .................................................................................................................................................. 2-1Objectives ......................................................................................................................................................... 2-1Availability display example .............................................................................................................................. 2-2Availability ......................................................................................................................................................... 2-3Availability options ............................................................................................................................................. 2-4Search entries ................................................................................................................................................... 2-4Airline displays .................................................................................................................................................. 2-5Schedule and Timetable displays ..................................................................................................................... 2-5Scrolling ............................................................................................................................................................ 2-6Availability format changes .............................................................................................................................. 2-7Option changes ................................................................................................................................................. 2-8Display changes ................................................................................................................................................ 2-8Flight information ............................................................................................................................................... 2-9Display connecting points and times ............................................................................................................... 2-10Dual-City Pair Availability display example ..................................................................................................... 2-11Dual-City Pair Availability ................................................................................................................................ 2-12Scrolling in Dual-City Pair Availability displays ............................................................................................... 2-12Dual-City Pair Availability changes ................................................................................................................. 2-13Airline access levels ........................................................................................................................................ 2-14Selling flights ................................................................................................................................................... 2-15PNR claim ....................................................................................................................................................... 2-16Passive segments ........................................................................................................................................... 2-17



Amadeus Passenger Name Record ........................................................................................... 3-1Objectives ......................................................................................................................................................... 3-1PNR Example .................................................................................................................................................... 3-2Name Element .................................................................................................................................................. 3-3Contact Elements .............................................................................................................................................. 3-4Received From Element .................................................................................................................................... 3-5Ticketing Element .............................................................................................................................................. 3-5Ending the Transaction/Ignoring a PNR ............................................................................................................ 3-6Other Service Information ................................................................................................................................. 3-6Special Service Request ................................................................................................................................... 3-7Frequent Flyer Elements ................................................................................................................................... 3-8Seat Maps ......................................................................................................................................................... 3-9Requesting Seats .............................................................................................................................................. 3-9Remarks .......................................................................................................................................................... 3-10Address Element ............................................................................................................................................. 3-11Option Element ............................................................................................................................................... 3-11Fare Elements ................................................................................................................................................. 3-12Displaying an Amadeus Passenger Name Record ......................................................................................... 3-15Displaying a Partial Amadeus Passenger Name Record ................................................................................ 3-16Displaying Amadeus Passenger Name Record History .................................................................................. 3-17History Codes .................................................................................................................................................. 3-18Codes Used in Partial PNR and History Displays ........................................................................................... 3-20Modifying an Amadeus Passenger Name Record .......................................................................................... 3-21Canceling and Rebooking Flights ................................................................................................................... 3-21Modifying a Name ........................................................................................................................................... 3-22Changing Amadeus Passenger Name Record Elements ............................................................................... 3-23Canceling Amadeus Passenger Name Record Elements ............................................................................... 3-24Amadeus Non Homogeneous PNRs ............................................................................................................... 3-25Splitting an Amadeus Passenger Name Record ............................................................................................. 3-26Replicating an Amadeus Passenger Name Record ........................................................................................ 3-27

Profiles ......................................................................................................................................... 4-1Objectives ......................................................................................................................................................... 4-1Profile Display Example .................................................................................................................................... 4-2Displaying Profiles ............................................................................................................................................. 4-3Profile Mode ...................................................................................................................................................... 4-5Creating a Profile .............................................................................................................................................. 4-6Ending and Ignoring a Profile ............................................................................................................................ 4-7Creating a profile from a profile ......................................................................................................................... 4-8Creating a profile from a PNR ........................................................................................................................... 4-9Transferring Profile Elements to a PNR .......................................................................................................... 4-10Modifying a Profile ........................................................................................................................................... 4-11Update a Profile from a PNR ........................................................................................................................... 4-12

Fares ............................................................................................................................................. 5-1Objectives ......................................................................................................................................................... 5-1Fare Display Example ....................................................................................................................................... 5-2Fare Quote Display ........................................................................................................................................... 5-3List of Expanded Parameter codes ................................................................................................................... 5-5Changing a Fare Display ................................................................................................................................... 5-6Displaying Fare Notes ....................................................................................................................................... 5-7

Displaying Routing Information ......................................................................................................................... 5-8Displaying Booking Code Requirements ........................................................................................................... 5-9Pricing a PNR .................................................................................................................................................. 5-10Pricing a PNR and Storing the Fare ................................................................................................................ 5-10Other Formats ................................................................................................................................................. 5-11Pricing Options ................................................................................................................................................ 5-12Displaying Fare Notes from a Pricing Display ................................................................................................. 5-13Historical Fare Record .................................................................................................................................... 5-14Value Pricer ..................................................................................................................................................... 5-15Value Pricer Options ....................................................................................................................................... 5-16Stored Fares ................................................................................................................................................... 5-21Domestic Stored Fare Example ...................................................................................................................... 5-22Rate Desk Pricing ........................................................................................................................................... 5-23Manually Stored Fares .................................................................................................................................... 5-23Creating the TST Shell .................................................................................................................................... 5-23Line Entitlement .............................................................................................................................................. 5-24Fare Information .............................................................................................................................................. 5-24Fare Calculation Line ...................................................................................................................................... 5-25Inserting Information ....................................................................................................................................... 5-25Other Formats ................................................................................................................................... 5-26

Queues 6-1Objectives ......................................................................................................................................................... 6-1Queue Counts ................................................................................................................................................... 6-2Queue Placement ............................................................................................................................................. 6-3Starting Queues ................................................................................................................................................ 6-4Working Queues ............................................................................................................................................... 6-5Displaying a list of PNRs on Queue .................................................................................................................. 6-6Displaying and Removing PNRs from the Queue View Display ....................................................................... 6-7Searching and Sorting PNRs on Queue ........................................................................................................... 6-9Displaying a PNR Queue list ........................................................................................................................... 6-10

Cars 7-1Objectives ......................................................................................................................................................... 7-1Decoding/Encoding ........................................................................................................................................... 7-2Amadeus Information Pages for Cars ............................................................................................................... 7-2Scrolling ............................................................................................................................................................ 7-3Car Location List ............................................................................................................................................... 7-4Car Availability and Rates ................................................................................................................................. 7-5Multi-Company Availability ................................................................................................................................ 7-6Single-Company Availability .............................................................................................................................. 7-7Car Availability and Rates Formats ................................................................................................................... 7-8Car Availability Options ..................................................................................................................................... 7-9Selling a Car .................................................................................................................................................... 7-10Modifying and Canceling a Car ....................................................................................................................... 7-12Car Terms ....................................................................................................................................................... 7-13Car Rate Features ........................................................................................................................................... 7-14Car Location Policy ......................................................................................................................................... 7-15Car Type Codes .............................................................................................................................................. 7-16



Rate Categories and Rate Plan Options ......................................................................................................... 7-18Cars Quick Reference ..................................................................................................................................... 7-19

Amadeus Hotels .......................................................................................................................... 8-1Objectives ......................................................................................................................................................... 8-1Decoding/Encoding ........................................................................................................................................... 8-2Amadeus Information Pages for Hotels ............................................................................................................ 8-3Scrolling ............................................................................................................................................................ 8-4Amadeus Hotel List ........................................................................................................................................... 8-5Hotel Facts and Features .................................................................................................................................. 8-6Hotel Availability and Rates .............................................................................................................................. 8-7Multi-Property Availability .................................................................................................................................. 8-8Single-Property Availability ............................................................................................................................... 8-9Hotel Availability and Rates Formats .............................................................................................................. 8-10Hotel Alternate Property Display ..................................................................................................................... 8-11Amadeus Hotel Points of Reference ............................................................................................................... 8-12Selling a Hotel ................................................................................................................................................. 8-13Hotel Passive Segments ................................................................................................................................. 8-14Amadeus Hotel Pricing .................................................................................................................................... 8-15Modifying and Canceling a Hotel Segment ..................................................................................................... 8-16Hotel Rate Type Codes ................................................................................................................................... 8-17Amadeus Hotel Quick Reference ................................................................................................................... 8-18

Invoice and Itinerary 9-1Objectives ......................................................................................................................................................... 9-1Itineraries .......................................................................................................................................................... 9-2Itinerary Options ................................................................................................................................................ 9-2Itinerary Display Example ................................................................................................................................. 9-3Invoices ............................................................................................................................................................. 9-4Options for Faxing and E-mailing Invoices ........................................................................................................ 9-5Invoice Options ................................................................................................................................................. 9-6Invoice Remarks ............................................................................................................................................... 9-7Invoice Example ................................................................................................................................................ 9-8

Ticketing ..................................................................................................................................... 10-1Objectives ....................................................................................................................................................... 10-1Ticketing Formats ............................................................................................................................................ 10-2Ticketing Options ............................................................................................................................................ 10-3Electronic Ticketing ......................................................................................................................................... 10-4Automated Refunds ........................................................................................................................................ 10-5Electronic Ticket Record Example .................................................................................................................. 10-7Automated Service Fees ................................................................................................................................. 10-8Create a Service Fee Element ........................................................................................................................ 10-8Automated Service Fee Example .................................................................................................................... 10-9Example of a PNR with a Service Fee Element .............................................................................................. 10-9Issue a Service Fee ...................................................................................................................................... 10-10Electronic Ticket Even Exchange .................................................................................................................. 10-11IATA Exchange Ticket Shell .......................................................................................................................... 10-13Electronic Ticket Additional Collection with Penalty Exchange ..................................................................... 10-14IATA Exchange Ticket Shell .......................................................................................................................... 10-16Change Penalty ............................................................................................................................................. 10-17

Invoicing Steps .............................................................................................................................................. 10-18

Speed Mode 11-1Activating / Deactivating Speed Mode ............................................................................................................ 11-2

Timatic ........................................................................................................................................ 12-1Objectives ....................................................................................................................................................... 12-1Accessing Timatic ........................................................................................................................................... 12-2Timatic - Expert Mode ..................................................................................................................................... 12-3Australian Electronic Travel Authority (ETA) ................................................................................................... 12-4Miscellaneous ................................................................................................................................................. 12-5

Smart Keys ................................................................................................................................. 13-1Objectives ....................................................................................................................................................... 13-1Using Smart Keys ........................................................................................................................................... 13-1Smart Key Editor ............................................................................................................................................. 13-5Creating Smart Keys ....................................................................................................................................... 13-7Copying Smart Keys ..................................................................................................................................... 13-11Modifying Smart Keys ................................................................................................................................... 13-12Deleting Smart Keys ..................................................................................................................................... 13-13Printing Smart Keys ...................................................................................................................................... 13-14



Getting Started in the Amadeus SystemBefore you can accomplish anything in Amadeus, you need to know how to access the System information screens and how to use them to your advantage.

ObjectivesWhen you finish this section, you should be able to:

• Sign in and out of the production and practice training modes

• Move between work areas

• Display the work area status table and sign-in screen

• Scroll in any display

• Decode and encode airports, cities, airlines, and more

• Locate formats and information using Amadeus Information Pages and Amadeus Online Help

Getting Started in the Amadeus System January 2010Amadeus North America, Inc.

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Accessing Selling Platform

To access Selling Platform, enter the URL http://amadeusvista.com in the Address bar of the Microsoft® Internet Explorer browser. The Selling Platform Welcome Page is displayed.

The Selling Platform Welcome Page displays a product overview. Click the links on the navigation bar to the left of the screen for more information.

Click the Launch Amadeus Selling Platform link in the navigation bar to access Selling Platform.

Wait as the loading process takes place. This window is displayed over the Welcome Page.


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1-3

Signing In

The Selling Platform Sign-In window is displayed:

To access the Amadeus System, Amadeus requires a unique code known as your agent sign. The Local Security Administrator (LSA) in your office creates your agent sign and determines the transactions you are permitted to use.

In Selling Platform you can sign in to:

Production

Practice Training

A remote office

Multiple work areas

Production

Sign in to Production when you want to make live bookings and generate messages to providers. Practice Training is a reproduction of the Amadeus System and is used to practice, without creating live PNRs or interrupting the inventory of airlines, car companies, hotel companies, or other providers. You may also sign in to another office if you have authorization.

Your agent sign is a six-character code entered in the Agent sign fields. The first four characters must be numbers and are entered in the first field. The last two characters can be letters or numbers, or a combination of a letter and a number, and are entered in the second field. Click next to the third field and select either GS (General Sales) or SU (Supervisor) from the pulldown menu.

If your LSA requires a password, enter it in the Password field. For security purposes, your password is not displayed. Enter a New password only when prompted, or when you want to change your existing password.

Click Sign In to continue.

Note: Throughout Selling Platform, yellow fields are mandatory, white fields are optional, and gray fields are not applicable for the current task.


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1-5

Practice Training

Remote Office

Work Areas

While you are signed in to Practice Training, you can book, modify, and cancel PNRs. PNRs created in Practice Training cannot be displayed in Production.

To sign in to Practice Training, select the Practice training check box:

If authorized, you can sign in to another office and access the PNRs, Queues, and other functions of that office. The Agent sign information must be stored in the Sign Bank of the remote office.

To sign in to another office, enter the nine-character office identification in the Office ID field.

If you want to access a specific computer in the remote office, enter the computer name in the Terminal ID field.

When you sign in, there are six work areas associated with your computer. Each work area is identified by a letter from A through F. You can request specific, multiple, or all work areas when you sign in. The default is to automatically sign you in to the first available area.

If you share a terminal, each agent can work independently in a different area. Or, one agent can sign in to several work areas to perform multiple tasks at one time.

Click the checkboxes to select the Work areas you want to work in.

Signing Out and Exiting

Suspending Your Work Area

It is important to sign out of the System at the end of the day or when leaving your terminal for an extended period of time. To sign out of one work area:

1. Click in the Work Area Tab to view the options menu.

2. Click Sign-out.

Note: If you have a PNR pending, are working a queue, or are in Profile Mode, Sign-out will be disabled and you cannot sign out until the transactions are completed or ignored.

To sign out of all active areas:

1. Click anywhere in the blue area with your Office ID (to the right of Work Area Tab F) to view the options menu.

2. Click Sign-out all areas.

When all work areas are signed out, the Work Area Tabs are grayed out.

If you need to be away from your terminal for a short period of time, you can temporarily suspend or deactivate your work areas without signing out. This is helpful if you are in the process of creating a PNR or working a queue and are not ready to complete the transactions.

To temporarily suspend your work areas:

1. Click in the Work Area Tab to view the options menu.

2. Click Suspend.


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Exiting Selling Platform

Automatic Timeout

After you have signed out of all work areas, you need to exit Selling Platform. To exit:

1. Click Window in the upper left corner (above the Smart Tabs) to view the options menu.

2. Click Exit.

The Amadeus System automatically scans all signed-in terminals and work areas in 90-minute intervals. If you have not performed a transaction on a terminal or in a work area within the last 90 minutes, the terminal or work area is automatically signed out. Pending transactions are ignored. If you attempt to enter a transaction after being automatically signed out, the System prompts you to sign in.


1-7

Signing In & Out on the Command PageHE SIGN IN

HE JI

DESCRIPTION ENTRY

Sign-in all areas JI * 1234ZZ /GS-PASSWORD

Display JD

Move JM B

Redisplay sign-in message JB

Sign-out all areas JO *

Training mode JJ*1234ZZ /GS-PASSWORD

Remote sign-in with generic sign JUM/O-SFO1S2100

Remote office log-on JUI/O-CHI1S211J

Remote log-out JUO

Display agent profileDisplay agent profile by section

JGDJGD/X (X=SECTION CODE)EX: JGD/P

Update agent sign preference JGU/XXX-Z (XXX=PREFERENCE CODE; Z=ATTRIBUTE CODE)EX: JGD/AAR-Y


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Using the Workspace

The Amadeus Selling Platform workspace is simple and easy to use. You have access to Graphic Page Smart Tabs, toolbar icons, pre-defined scripts, and Smart Keys located at the top of the Command Page.

The status bar at the bottom of the page shows information about the workspace. Enter formats after the start of entry symbol (>), and System responses are displayed in the center of the page.

Area for status messages

Keyboard status (select by pressing the Insert key): Ovr: (Overwrite Mode) or Ins: (Insert Mode)

System status: Ready: Host is ready for a command. Busy: A command is being sent to or received from the Host. Locked: No connection to the Host.

Cursor position by line (Ln) and column (Col).


1-9

Toolbar

These toolbar icons are used when working in the Command Page:

Icon Explanation

Pauses an Office Smart Key or My Smart Key

Resumes an Office Smart Key or My Smart Key

Stops an Office Smart Key or My Smart Key

Note: The icons above will become active when an Office Smart Key or My Smart Key is running

Opens the Smart Key Editor

Opens the Previous Commands window

Clears the current screen

Clears the current and previously viewed screens

Changes the current screen to horizontal split view

Changes the current screen to vertical split view

Note: Horizontal split view must be active before using vertical split view

Opens the Customization window

Selects all items on the current screen

Copies selected text on the screen

Pastes previously copied text to the current screen

Sends current screen to the local printer


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Status Table Display Example

To display the work area status table, enter: JD

JD0900F3A5 MIA1A0280 PSEUDO CITY : AGY AREA TM MOD SG/DT.LG TIME QCAT ACT.Q STATUS NAMEB-IN PRD Z8/GS.EN 12 022 PNR CREATE SMITH/JOHNA-OUT 01M TRN Z8/GS.EN 12 022 SIGNED C NOT SIGNED D NOT SIGNED E NOT SIGNED F NOT SIGNED

1 Terminal Address

2 Office ID

3 Clock display: 12 or 24 hours

4 Category number associated to the sign in use

5 Indicates if a PNR is present or pending

6 Work area

7 Work area status. IN indicates area in use. OUT indicates signed in the area, but not in use.

8 Indicates the time since the last transaction

9 Mode status. PRD indicates production mode. TRN indicates training mode.

10 Agent sign

11 Duty code. GS indicates general sales.

12 Language preference. EN indicates English.

13 Name of PNR in the work area

2

6 7 8

1 3

9 10 11 12 13

4 5


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Scrolling

The information that is available can exceed a screen display. To view the additional information, use the following scrolling entries.

HE SCROLL

DESCRIPTION ENTRY

Move down M -OR- MD

Move up MU

Move top MT

Move bottom MB

Move previous MP

Move to specific line number MS

Go to a specific page GP


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Decoding / EncodingAmadeus allows you to decode data for proper interpretation and to encode information used in entries.

HE CONVERT

DESCRIPTION ENTRY

Encode a city name DAN LOUISVILLE

Decode a city DAC LAX

All affiliated locations DAC LAX/ALL

Encode country DC GREAT BRITAIN

Decode country DC GB

List states or provinces for a country DNS US

Encode airline DNA FRONTIER

Decode airline code DNA CX

Decode aircraft type DNE 747

Encode car name DNC AVIS

Decode car code DNC ZI

Encode hotel name DNH MARRIOTT

Decode hotel chain code DNH MC


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Time ConversionsAmadeus provides format entries to help you convert times.

HE TIMEHE DD

DESCRIPTION ENTRY

Math FunctionsAmadeus provides format entries to help you convert basic mathematical calculations.

HE CONVERTHE DF

DESCRIPTION ENTRY

Calculate time in another city DDTYO

Determine time between two cities DDLAX/TYO

Determine local time from zulu time DD ZZZ 2117/PHL

Add DF 125;50;90

Subtract DF 1275-330

Multiply DF 90*4

Divide DF 333/5

Percentage DF 500 P8


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Information PagesGGAIS

Amadeus Information Pages are an excellent library and a central source of reference information. Some pages are maintained by Amadeus and others by external providers. A total of 997 million pages are available.

Some pages are offered in other languages. If you sign in and specify a language preference, the pages will be displayed in that language, provided it has been translated. Otherwise, the page will be displayed in English.

Information Pages are organized by category, subject, and page. You can enter the category, subject and a keyword to access the corresponding page. Example:

CATEGORY = AIR

SUBJECT = LH

KEYWORD = NEWS

As in Help, the Information Pages introductory screen is an alphabetical listing of all topics covered. To display the Information Pages topic list, enter: GGAIS.


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Information Pages Main Topic ExampleTo display Information Pages, enter GG followed by the category, subject and a keyword.

To request the screen shown below, we entered:

GG AIS

GGAIS AMADEUS INFORMATION EN 6MARXX 1015Z WELCOME TO THE AMADEUS INFORMATION SYSTEM (AIS). ========================================================= THE MAIN TOPICS OF INFORMATION AVAILABLE IN AIS ARE SHOWN BELOW ALONG WITH THE ENTRY THAT SHOULD BE MADE TO ACCESS THEM. AS NEW TOPICS ARE ADDED THIS LIST WILL BE UPDATED. ** NOTE WELL, XYZ = AIRPORT CODE, YY = PROVIDER CODE, XX = COUNTRY CODE --------------------------------------------------------- TOPIC ENTER --------------------------------------------------------- AIR ALLIANCES LIST GG ALLIANCE AIRLINE INFORMATION GG AIR AIRPORT INFORMATION GG APT AMADEUS INSTANT MARKETING - AIM - GG AIM AMADEUSPRO - GENERAL INFO GG PRO ARC CARRIERS GG ARCUS AUXILIARY SERVICE PROVIDERS GG AUX AMADEUS NATIONAL MARKETING COMPANY INFO GG AMA XX BSP CARRIERS GG BSP CALENDAR GG CAL CAR RENTAL INFORMATION GG CAR

21 3 4

1 Original entry

2 Language preference

3 Date of creation or last update

4 Zulu time of creation or last update


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Displaying Airline InformationEnter GG AIR followed by the subject and keyword to access airline information.

GG AIR

Displaying General InformationEnter GG followed by the subject and keyword to access information.

GG NEWS

Canadian Market Only

DESCRIPTION ENTRY

Topic GG AIR LH

Keyword GG AIR LH NEWS

Search and locate specific text GSL / BAGGAGE/

Access and function level per airline GG PCA AA

DESCRIPTION ENTRY

Access U.S. Market Information GG AMA US

Access Amadeus news for the U.S. market GG AMA US NEWS

Access weather forecast by city code GG WEA NYC

Access country information GG COU ES

Access industry codes by letter GG CODE W

DESCRIPTION ENTRY

Canadian market information GG AMA CA

Access Amadeus news for the Canadian market GG AMA CA NEWS


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HelpThe Amadeus System contains Help screens maintained by Amadeus. These screens are an excellent source of reference material. The information in Help is organized by main topic and keyword or transaction code. Only Amadeus maintains these pages; contrary to the Information Pages database, where providers also have access to maintaining their pages.

Help Main Subject ExampleTo display the Help screens, enter HE and the keyword(s) or transaction code.

To request the Help screen shown below, we entered:

HE

INTRODUCTION TO HELP EN 16MAR06 0944Z THESE ARE THE WAYS YOU CAN FIND THE HELP YOU NEED: TYPE OF HELP ENTRY EXAMPLE ------------ ----- ------- SPECIFIC SUBJECT HE(SUBJECT NAME) HE HOTELS SPECIFIC TRANSACTION HE(TRANSACTION CODE) HE HA HELP ON YOUR LAST ENTRY HE/ WHAT'S NEW IN HELP HE UPDATES HELP ON HELP HE HELP COMPLETING TASKS IN HELP HE STEPS MOVE TO THE NEXT SCREEN TO DISPLAY A LIST OF SUBJECTS IN HELP.

>MD >

1 2 3

1 Language preference

2 Date of last update

3 Zulu time of last update


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Help FormatsHelp pages also offer format sensitive help, as well as steps pages offering a step-by-step approach to completing tasks.

HE HE

DESCRIPTION ENTRY

Format sensitive HE/

Transaction code HE NM

Keyword HE NAME

Main topic HE PNR

Reference HE STEPS


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1-20

Air

HE AVLHE AIRGG AIR

Amadeus Air provides you with access to airline availability, schedules, timetables, and flight information. You can request a Schedule, Availability or Timetable display 361 days in the future or 3 days prior to the current date.


• Use various options to access Availability

• Interpret the different displays

• Change or add options to an Availability display

• Display flight information

• Request minimum connecting time information

• Sell from an Availability display

• Use status codes to long sell a flight

• Sell an ARNK and Open segment

• Claim a Passenger Name Record (PNR)

• Enter a Passive segment

Air January 2010Amadeus North America, Inc.

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Air January 2010Amadeus North America , Inc.

2-2

Availability display exampleTo request the availability shown below, we entered:

AD12MAYSTLMEX

** AMADEUS AVAILABILITY - AD ** MEX JUAREZ INTL.MX 212 SU 12MAY 0000 1 UA1568 F8 Y9 B9 M9 H9 Q9 V9 /STL M ORD 1 0600 0709 E0.735 9 W9 S9 T9 K0 L9 G9 A7 MX:UA4433 C4 D0 Y4 B4 M4 H0 Q4 /ORD 5 MEX 0845 1240 E0.320 6:40 V4 W4 S0 T0 K0 L0 G0 2DL:AM5969 J3 R3 Y9 B9 M9 H9 S9 /STL M ATL S 0600 0842 E0/737 TR K9 Q9 N9 V9 L9 T9 X9 E G9 DL:AM5519 J9 R9 Y9 B9 M9 H9 S9 /ATL S MEX 1020 1250 E0/757 6:50 K9 Q9 N9 V9 L9 T9 X9 E G9 3 DL2281 F4 A7 Y7 B7 M7 H7 Q7 STL M ATL S 0600 0842 E0.733 8 K7 L7 U7 DL 519 C7 D7 I7 Y7 B7 M7 H7 ATL S MEX 1020 1250 E0.757 6:50 Q7 K7 L7 U7 4MX:AA7802 F7 Y7 B7 H7 K7 W7 L7 /STL M DFW B 0635 0828 E0.M80 V7 M7 O7 S7 Q7 N7 MX:AA 433 J7 D7 Y7 B7 H7 K7 L7 /DFW A MEX 0934 1218 E0.M80 5:43 V7 M7 S7 Q7 N7

1

12

2 4 5 7 8 9 10 11

2213 14 16 17 18 19 20

3

15 21

6

1 Availability line number

2 Code share (*) or Leased-blocked space (:) or Charter (C)

3 Airline code

4 Flight number

5 Departure and arrival city code

6 Destination city and airport code and name, and country code

7 Number of days between the current date and the departure date

8 Departure day of the week

9 Departure date

10 Departure time specified in the entry

11 Flight Irregularity code (TR=traffic restriction)

12 Class of service code and number of seats available

13 Last Seat Availability indicator

14 Terminal information

15 Departure time

16 Arrival time

17 Electronic Ticketing indicator

18 Number of stops en route

19 Airline access indicator

20 Equipment code

21 On-time performance

22 Elapsed flying time from departure to arrival city

Availability Amadeus offers different types of Availability displays from which you can sell flights: Departure (AD), Arrival (AA) and Neutral (AN) Availability displays. Flights are displayed in this order:

• Non-stop flights

• Direct and change of gauge flights

• 2-segment online connections

• 2-segment interline connections

• 3-segment connections

Each flight (or set of connecting flights) has a single-digit line number beginning with 1.HE AVL

HE AD

DESCRIPTION ENTRY

Display availability by departure time AD 12MAY PHXLGA 7A

Display neutral availability AN 12MAY PHXLGA

Display availability by arrival time AA 12MAY LAXJFK 7A


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Air January 20102-4

Availability optionsYou can use many different options to customize your Availablity displays.

HE AVL GPOPT

Search entriesYou can search for the first available day within a seven day period of the date you specify in your entry. You can also search for a specific day of the week.

HE AVL GPOPT

DESCRIPTION ENTRY

Specify airlines /A

Specify number of seats /B

Specify class of service /C

Specify flight type /F

Specify cabin type /K

Specify a connecting city /X

Search previous and next days /S+

Specify time window /W

DESCRIPTION ENTRY

Request a Seven-day Search AD/22DEC LGAFLL /CV /B2 /AAA

Specify day of the week with departure and arrival cities

AD FR/LAXPHX

Amadeus North America , Inc.

Airline displaysAmadeus also provides you with access to special airline availability displays:

• Direct Access Availability establishes a real-time link between Amadeus and the airline to provide current information of their inventory system.

• Carrier Preferred Availability is controlled by the specified airline and shows flights that the airline has chosen to display.

• Alliance Availability displays show flights controlled by an alliance of airlines.

HE DIR XXHE ALLIANCEGG ALLIANCE

Schedule and Timetable displaysSchedule requests and displays follow the same parameters as Availability. However, the display will show flights that are not available. A Timetable display gives you a one-week display showing the frequency of flights between two airports and which airlines operate on a particular day of the week.

HE SKEDHE TIMETABLE

DESCRIPTION ENTRY

Display Direct Access availability 1AA AD 12MAR DFWORD

Display Carrier Preferred availability AD AF 11JULCDGFRA

Display Alliance availability AD *A 15APRWASBKK

DESCRIPTION ENTRY

Display a Schedule SD 12MAR MIABUE

Display a Schedule for a non-participating airline SD 12MAR HOUDAL /AWN

Display a Timetable TD 12MAR LIMLAX

Display a Timetable for a non-participating airline TD 12MAR LAXLAS/AWN


2-5

ScrollingScrolling entries allow you to move around Availability, Schedule or Timetable displays quickly and easily.

HE SCROLL

DESCRIPTION ENTRY

Move down MD

Move up MU

Move to next day MN

Move to previous day MY

Move to original display MO

Move to previous display MP


2-6


2-7

Availability format changesYou can make changes to any Availability display using the AC transaction code. You can also make these same changes with a Schedule display.

HE AC

DESCRIPTION ENTRY

Change outbound date AC 10MAR

Change date to 5 days later AC 5

Change date to 2 days earlier AC -2

Change origin AC SEA

Change destination AC // BOS

Change city pair AC PDXPHL

Change time AC 1P

Change return date and time ACR 19MAR 3P

Change return date and time and specify airline ACR 19MAR 3P/ACO

Option changesYou can make changes to any display using the AC transaction code, a slash, and the option code.

HE AC

Display changesYou can change from one display to another using the AC transaction code.

HE AC

DESCRIPTION ENTRY

Change airline preference AC /A NW,DL

Change to all airlines AC /AYY

Change connecting city AC /X DFW

Change class of service AC /C Y

Change to clear specific classes from a previous display

AC /C

Change to nonstop flights AC/FN

DESCRIPTION ENTRY

Change to a Direct Access displaySpecify Direct Access connecting flight only

AC L1AC L1/2

Change to a Schedule display AC SD

Change to a Timetable display AC TD


2-8

Flight informationYou can display Amadeus Flight Information displays (Flifo) for the most up-to-date information about the operation of a flight. The information is supplied by the airline. You can display a Direct Access airline’s flifo as it appears in the airline’s system.

HE DOHE DIR XX

DESCRIPTION ENTRY

Display flight information from availability or PNR Segment

DO2

Display flight information by flight number - current day DOUA803

Display flight information by flight number - future day DOUA803 / 15JUL

Display Direct Access flight information - current day 1DL DO2418


2-9

Display connecting points and timesYou can request a list of connecting points between two cities to assist you in building an itinerary. The Minimum Connecting Time displays show the minimum time passengers must allow to make a connection between flights.

HE DXHE DM

DESCRIPTION ENTRY

Display neutral connect points (current day)

DRT MIATYO

Display minimum connecting time for airport DM JFK

Display minimum connecting time by city code DM NYC

Display minimum connecting time for specific airline/ airport

DM DL/JFK/CO

Display minimum connecting time between airports DM DL/JFK-LGA/CO

Display minimum connecting time from a PNR DM5/6

Check minimum connecting time for all itinerary segments in a PNR

DMI


2-10

Dual-City Pair Availability display exampleTo request the availability shown below, we entered:

AD1JUNMIALAX*10JUN

** AMADEUS AVAILABILITY - AD ** LAX LOS ANGELES INT.USCA 232 SA 01JUN 0000 1 UA 872 F9 A5 C9 Y9 B9 M9 H9 /MIA LAX 7 0700 0933 E0.763 9 5:33 Q9 V9 W9 S9 T9 K9 L9 G9 D9 2 AA 912 P7 J7 Y7 B7 H7 Q7 M7 /MIA LAX 4 0715 0950 E0.763 3 5:35 V7 N7 K7 S7 L7 O7 3AA:QF3044 F9 A9 J9 D9 Y9 B9 H9 /MIA LAX 4 0715 0950 E0/763 5:35 K9 M9 L9 S9 V9 O9 Q9 N9 4 AA 271 F7 Y7 B7 H7 Q7 M7 V7 /MIA LAX 4 1110 1356 E0.757 4 5:46 N7 K7 S7 L7 O7 5 AA2160 F7 Y7 B7 H7 Q7 M7 V7 /MIA LAX 4 1320 1600 E0.757 4 5:40 N7 K7 S7 L7 O7** AMADEUS AVAILABILITY - AD ** MIA MIAMI INTL.USFL 241 MO 10JUN 000011 AA 898 P7 J7 Y7 B7 H7 Q7 V7 /LAX 4 MIA 0745 1547 E0.763 6 5:02 M7 N7 K7 S7 L7 O712UA:NZ9377 F2 Y7 B7 H7 M7 Q7 V0 LAX 7 MIA 0815 1559 E0.320 TR 4:4413 UA 282 F9 A8 Y9 B9 M9 H9 Q9 /LAX 7 MIA 0815 1559 E0.320 7 4:44 V9 W9 S9 T9 K9 L9 G014 AA 280 F7 Y7 B7 H7 Q7 V7 M7 /LAX 4 MIA 0930 1732 E0.757 7 5:02 N7 K7 S7 L7 O715AA:QF3033 F9 A9 J9 D9 Y9 B9 H9 /LAX 4 MIA 0930 1732 E0/757 TR 5:02 K9 M9 L9 S9 V9 O9 Q9 N9

1 Code share (*) or Leased-blocked space (:) or Charter (C)

2 Departure flight information

3 Availability line number

4 Return flight information

5 Flight Irregularity code (TR=traffic restriction)

2

3

1

4 5


2-11

Dual-City Pair AvailabilityYou can request availability for a dual city pair using a single entry. Dual-city pair displays use single digit line numbers (beginning with 1) for the first city pair and double digit line numbers (beginning with 11) for the second city pair.

HE DUAL

Scrolling in Dual-City Pair Availability displays The formats to scroll in Dual-City Pair Availability are a bit different than those for regular availability displays. You can scroll within either section of a dual-city pair availability display.

HE AVAIL

DESCRIPTION ENTRY

Display round-trip availability with a same day return AD 15NOV TUSPHX*

Display round-trip availability with a specific return date AD 12MAR STLNYC * 16MAR

Display open jaw availability AD 15NOV LGAMIA*29NOV FLL

Display availability for 2 city pairs AD 15NOV TUSPHX* 16NOV PHXABQ

DESCRIPTION ENTRY

Move down, first city pair MDF

Move up, second city pair MUS

Move next day, first city pair MNF

Move previous day, second city pair MYS


2-12


2-13

Dual-City Pair Availability changesYou can also use AC formats to change or add options to a Dual-City Pair Availability.

HE AC

DESCRIPTION ENTRY

Change date for first city pair AC 10MAR*

Change date for second city pair AC*19MAR

Change dates for first and second city pair AC10MAR*19MAR

Change the first city pair display to a single city display AC F

Change the second city pair display to a single city display

AC S

Airline access levelsAmadeus offers participating airlines the following types of access for Availability and Schedule displays, and for booking seats:

GGAIR

Indicator in display

Availability Access Level Status code at sell time

Segment Tag at end of

transaction

/ Full Amadeus Access can be divided into two main options, Amadeus Access Update and Amadeus Access Sell. These two options are offered to airlines either combined or separately.When an airline chooses both options, the indicator is a slash (/). Both options provide the highest degree of connectivity with actual seat availability and immediate confirmation. Space is guaranteed.

HK *1A/

. Amadeus Access Sell offers fully secured sale for each seat. When a request to book a seat is made, Amadeus checks the flight in the airline’s own system. According to the status, the sale is confirmed, waitlisted, or rejected immediately. Space is guaranteed.

HK *1A/

* Direct Access provides a real-time link to the airline system to display an accurate availability, at the time the request is made. This link is created and space is guaranteed through the use of Direct Access entries.

LK *YY*

(Blank)

Standard Access offers flight availability and schedules that are updated once a week by tape. Availability levels are updated by standard AIRIMP messages. When you book a seat on a standard access airline, a teletype message is generated to that airline at end transaction.

SS No tag

: Amadeus Access Update allows an airline to keep its availability displays in Amadeus fully synchronized with those of its own system. Schedule changes and confirmations are immediate, and last seat availability is offered.

SS No tag

- Amadeus Ticketless Access allows you to view and book flights on low cost airlines. Requests for availability and schedules are sent directly to the airline. After the booking, you may receive immediate payment confirmation or, in some cases, you have to ask for confirmation later.

SS No tag


2-14

Selling flightsThe format you use to sell a flight depends on whether you are selling from an Availability display, the type of display you are selling from, or the type of segment you want to book.

HE SSHE SO

HE MIS

DESCRIPTION ENTRY

Sell from Availability (short sell) display SS 1 Y1

Sell different classes of service on a connection SS 1 CF 1

Enter a long sell SS AA 614Y 15MAR DFWMIA 1

Sell from a Dual Availability display SS 1 F 1 * 11

Sell different classes of service from a Dual Availabilty display

SS 2 B 1 * M 11

Enter arrival unknown SI ARNK

Sell an Open segment for a specific airline and date SO AA F 15MAR DFWMIA

Sell an Open segment for any airline, no date SO YY C MIA LON

Enter a Miscellaneous segment RU 1AHK1MIA29NOV/TEXT


2-15

PNR claim The Amadeus PNR claim functionality allows you to take over responsibility for PNRs that were created and booked in another office or airline system. The office or airline must have an agreement with Amadeus to allow the claim process. Once you have claimed responsibility for a PNR, you can update it as you would any of your PNRs.

HE ROGGPCALCLM

DESCRIPTION ENTRY

Claim by airline, record locator RO CO ABC123

Claim by airline, flight number, date, and last name RO CO51 /22DEC MIAIAH - SMITH

Display PNR from a similar name list RO3

Return to similar name list RO 0

End PNR to complete claim ER


2-16

Passive segmentsA Passive segment is an itinerary segment that you can enter into a PNR. It represents a segment that was reserved in a system other than Amadeus. With Passive segments, you can create a copy of the other system’s PNR to issue invoices, itineraries, tickets, and boarding passes.

In Amadeus, you can currently enter three types of Passive segments:

GGAMAUSPASSIVE

DESCRIPTION ENTRY

HK (Service) PK, (Standard IATA Passive) GK, (Ghost)

Print itinerary Print itinerary Print itinerary

Print invoice Print invoice Print invoice

Issue ticket Issue ticket

Other service information

Special service request

Enter a Ghost confirmed segment SS WN573B 5FEB HOUSATGK1/MTV26R

Short sell a Ghost confirmed segment SS 1L3/GK/ERD71H

Enter a Passive confirmed segment SS DL 614F 15MAR DFWATL PK1/C2EF6G

Short sell a Passive confirmed segment SS1F1/PK/C2EF6G

Enter a Service confirmed segment SS DL 614F 15MAR DFWATL HK1/C2EF6G

Short sell a Service confirmed segment SS1F1/HK/C2EF6G


2-17


2-18

Amadeus Passenger Name Record

HE PNRGP MMX

An Amadeus Passenger Name Record (PNR) contains the information related to a passenger’s reservation. Each PNR consists of a collection of information items called elements. A PNR can contain a maximum of 999 elements. The following is a list of the PNR elements we will review in this lesson:

After you have entered the necessary elements, use an end transaction entry to file the record in the Amadeus System. When a PNR is filed in the system, it is assigned a six-character code called a record locator which can be used to retrieve the PNR.

When creating a PNR, you can enter the elements in any order and the system will place them in the proper sequence. PNR elements are numbered sequentially. You will see how this numbering makes it easier to modify PNR elements.


• Create a PNR

• Add optional elements to the record

• View airline seat maps and request seat assignments

• Cancel or modify any of the PNR elements

• Create a non-homogenous PNR

• Perform split-party entries

• Replicate a PNR

NM Name AB Billing Address AM Mailing Address

AP Passenger Contact APF Fax Number APE Email Address

SS Sell Itinerary FP Form of Payment RM Remark

RF Received From FM Commision FFN Frequent Flyer

TK Ticketing RII Invoice/Itinerary Remark OP Option Queue

ST Seat Request SR Special Service Request OS Other Service Information

Amadeus Passenger Name Record January 2010Amadeus North America Inc.

3-1

PNR ExampleTo display the Amadeus Passenger Name Record below, enter:

RT/KENT

--- RLR ---RP/MIA1A0986/MIA1A0986 A8/GS 27MAR07/1954Z X9B5WR 1.KENT/CLARK(FTF)(ID55555-23-12345) 2 DL1454 Y 15DEC 6 ATLORD HK1 S 0610 0657 *1A/ 3 DL 503 Y 22DEC 6 ORDATL HK1 3 0910 1204 *1A/ 4 AP ATL770-263-1234-B EXT 214 LOLA 5 APE [email protected] 6 APF 2637771212 7 APX CELL PHONE 555-7777 8 TK TL10DEC/MIA1A0982/-PAPER 9 SSR SEAT DL HN1 ATLORD/10C,P1/S2 10 SSR SEAT DL HN1 ORDATL/21C,P1/S3 11 SSR FPML DL HN1/S2 12 SSR FPML DL HN1/S3 13 SSR FQTV DL HK/ DL1234567 14 OSI DL VIP PRES OF XYZ CORP 15 RM ADVD MR KENT OF FARE RESTRICTIONS-02APR-SUSAN 16 RII CALL FOR UPGRADE/S2 17 FM *M*5/C50 18 FP CCAXXXXXXXXXXXX1004/0908 19 AB XYZ CORP,55 MAIN ST,SUITE 200,ATLANTA GA 30093,ATT: LOLA 20 AM FOR SATURDAY DELIVERY

1 Name element with passenger type code and ID

2 Itinerary

3 Office ID

4 Day of week

5 Agent sign who created or updated last

6 Duty code

7 Date

8 Universal time

9 Amadeus record locator

10 Fare element remarks

11 Billing Address

12 Mailing Remark

13 Special Service Request

14 Ticket element

15 Invoice/itinerary print remarks

16 Phone contact

17 E-mail address

18 Fax number

19 Contact not transmitted

20 Other service information

21 General remark

1

15

3 5 6 7 8 92

1610 14131211

4

17 18 19 20 21


3-2

Name Element

At least one Name element is mandatory for the creation of a PNR. The PNR displays each name in the PNR as a numbered element. The element number is used for reference when it is necessary to add passenger association to other PNR elements. All names in the PNR are displayed in alphabetical order, regardless of the order entered.

You can add supplementary information to the name element to specify the passenger type, using three-letter passenger type codes. The system uses these codes for pricing, and to create OSI or SSR elements identifying the status of certain passengers.

HE NM

DESCRIPTION ENTRY

Add a single name NM1 SMITH/JOHN MR

Add an ID (prints on ticket) NM1SMITH/JOHN MR (ID 123P24)

Add a passenger type code NM1SMITH/JANE MRS(GOV)

Add a passenger type code and ID NM1SMITH/JANE MRS(GOV)(ID 143PF5)

Add multiple passengers NM2SMITH/JOHN MR /JANE

Add multiple passenger type codes NM2SMITH/JOHN MR (GOV)/JANE (C08)

Add a child with birth date NM1SMITH/JANE(CHD/10JUN97)

Add an infant with name (age 00-24 months) NM1SMITH/JANE(INF/JAMES/05JUL07)


3-3

Contact ElementsYou must enter at least one contact element to create a PNR and end the transaction. The Contact element can be a home or business phone number, fax number, or e-mail address. If the Office Profile APO field is set to yes, and the airline chooses to accept the message, a teletype message is automatically sent to the airline at end of transaction (ET). A PNR can contain up to 127 contact elements.

HE AP

DESCRIPTION ENTRY

Add a home phone APH-713 555-0000

Add a business phone, passenger associated to passenger number two

APB-713 555-4545-B /P2

Inhibit the transmission of phone element to all airlines APX-IAH 713 555-4545-B

Add a fax number APF-US 713 555 1111

Add an e-mail address [email protected]

Add a mobile phone APM-281-882-1212

Add a free-flow phone field (1-90 free-flow characters) AP HTL WALDORF ASTORIA NYC RM2520


3-4

Received From ElementThe Received From (RF) element indicates who has instructed you to make or update a reservation. After you create or modify a PNR, you cannot file the PNR unless an RF element is present. The RF element only appears in the PNR during the current session and is recorded in the PNR history when you end the transaction on the PNR. There is no limit to the number of times you can enter or change an RF element when you are creating or modifying a PNR.

HE RF

Ticketing ElementYou must have a Ticket Arrangement element in the PNR to end the transaction. To add a ticketing arrangement, you enter TK followed by an action identifier. You can add optional entries to specify a ticketing date, office ID, infant ticketing, and segment or passenger association. The ticketing date can be up to 361 days in the future.

HE TK

DESCRIPTION ENTRY

Enter a Received From element RF JOHN SMITH

DESCRIPTION ENTRY

Enter ticket time limit TKTL 03MAR

Enter ticket time limit with freeflow TKTL03MAR /-PAPER

Enter automatic cancellation TKXL 06NOV

Enter Ticket element, ticket issued (no queue plaement)

TK OK


3-5

Amadeus Passenger Name Record January 20103-6

Ending the Transaction/Ignoring a PNRTo save a PNR you created or to save changes to a PNR, you need to end the transaction (ET). At end transaction, the system makes sure the PNR includes all the mandatory elements. If the elements are correct and the system does not find inconsistencies, the system saves the PNR and sends any action or advice messages to the airline if applicable.

The ignore entry (IG) disregards all entries made during the current PNR session. During PNR creation, the ignore entry removes any record of the PNR from the Amadeus System. For a displayed PNR, the ignore entry removes all entries that were made since the PNR was last displayed. The entries you ignore remain on the screen as part of the PNR until you clear the screen or redisplay the PNR.

HE ETHE IG

Other Service Information You use an Other Service Information (OSI) element to advise an airline of specific passenger information. When you enter an OS element, the Amadeus System automatically generates a message to the airline concerned at end transaction. Since OSI is advice info only, it does not require a response from the airline.

HE OS

DESCRIPTION ENTRY

Enter end of transaction ET

Enter end of transaction and redisplay PNR ER

Ignore IG

Ignore and redisplay PNR IR

DESCRIPTION ENTRY

Send message to all airlines OS YY COMPANY VIP

Send message to specific airline OS CO PRESIDENT OF COMPANY

Transmit customer phone contact to a specific airline OS DL CTCH 713 555 1311

Amadeus North America Inc.

Special Service RequestA Special Service Request (SSR) is a request to an airline to provide a particular service for a passenger. Some of the special services you can request are special meals, wheelchairs, cabin baggage, pet space, extra seat, and many others. All Special Service Requests consist of an SR transaction code followed by a four-character (AIRIMP) service code which defines the request. Additional freeflow text following the code can be mandatory, optional or not permitted depending on the code. An SR element in a PNR requires a response from the airline involved.

HE SR

DESCRIPTION ENTRY

Request a vegetarian meal for all segments SR VGML

Request a wheelchair for segment 5 for passenger 2 SR WCHR /S5/P2

Request assistance for an elderly passenger SR MAAS - ELDERLY

Request SSR explosion for vegetarian meals SR* VGML

Required document information for international travelDOCS = Primary documents (passport, national ID)DOCO = Secondary documents (Visa)DOCA = Passenger address information

SR DOCS AZ HK1-P-US123456-15SEP07-M-05SEP52-POLO-MARCO

Transmit a Form of Identification (FOID) to airlines that require (DL=Drivers Licence)

SRFOID BA HK1-DL12345678/P1


3-7

Frequent Flyer ElementsMany airlines offer Frequent Flyer programs to passengers who travel often on their airline. These programs vary from airline to airline, each offering special features to their frequent travelers. Each frequent traveler is assigned an individual identification number. Some airlines maintain a database with Frequent Flyer records in Amadeus. You can display Frequent Flyer information for those airlines.

Many airlines have agreements to accept the Frequent Flyer card of another airline to allow passengers to earn Frequent Flyer points. To check if two airlines have an agreement, simply enter VFFD, or VFFD XX (where XX = airline code).

HE FF

PNR Priority LineThe PNR Priority Line allows you to store one line of freeflow text at the top of a PNR allowing you to draw attention to critical service information, client information and booking instructions. The placement of the PNR Priority Line at the top of the PNR makes it easy for you to view important information without scrolling. You can add, modify, and remove a PNR Priority Line.

DESCRIPTION ENTRY

DESCRIPTION ENTRY

Create SSR in PNR for passenger 2 FFN CO - 11111111/P2

Create an associated agreement between two airlines FFN CO-11111111, NW

Transmit frequent flyer remark to more than one airline.Note: If the airline that has issued the number is part of the itinerary, you must repeat the airline code.

FFN CO-11111111,CO,NW,DL

Add a PNR Priority Line UHP / ALWAYS USE ETKTS FOR THIS CLIENT

Remove a PNR Priority Line UHP /


3-8

Amadeus Passenger Name Record January 2010

Seat MapsYou can view a seat map before requesting a seat to get a better idea of what seating is offered.

HE SM

Requesting SeatsAdvanced seating is a request made to the airline to reserve a specific seat for a specific passenger.

HE ST

DESCRIPTION ENTRY

Display seat map from a PNR segment SM 3

Display seat map without a PNR present SM AA614 /Y/15MAR DFWMIA

Display seat map from availability SM/2/Y

DESCRIPTION ENTRY

Request a non-smoking seat ST

Request an aisle seat ST /A

Request specific seat ST /2A

Request specific seat with segment and passenger association

ST /2A /S4 /P2

Request multiple seats ST /7ACDF

Request different rows ST /2A /4D

Request a specific Seat Wish and segment associate ST /RQST /12F /S3

Amadeus North America Inc.3-9

RemarksA remarks element in a PNR contains additional comments or information concerning passengers and their bookings. There are four types of remarks: confidential, general, special for accounting interface record, and quality control remarks. There are also document remarks which can be used to customize your invoices and itineraries. You can enter a maximum of 127 remark lines, all types included. Each remark may contain up to 124 characters.

HE RC HE RM HE RII

DESCRIPTION ENTRY

Add a General remark RM ADVD NN PASSPORT AND VISA/15FEB

Add a Confidential remark RC UNLISTED PHONE IAH 713 555 2311-H

Add a Category remark.

Note: Use any Alpha (A-Z) followed by a slash with the two letter RM format.

RMC/DECLINED CAR UPGRADE

Add an Invoice and Itinerary remark RII DONT FORGET YOUR PASSPORT/S3

Add a Corporate remark RX PAX ADVD TERMINAL CHANGE AT CDG

Add an account number AIAN 1234567


3-10

Address ElementA billing address (AB) entered in a PNR appears on the left side of the invoice, itinerary, and mini-itinerary. It defines the address where the invoice should be sent.

A mailing address (AM) prints on the right side and indicates where a passenger’s travel documents are to be sent.

You can enter the billing and mailing address in the PNR in a freeflow or in a structured format. You may need to use the structured format if you use a back-office application. Both entries consist of the transaction code and up to 126 characters of freeflow text. You can add passenger association to the end of the entry as needed.

HE AB HE AM

Option ElementYou use the Option element to place a PNR on queue on a specific date and at any office that has the authority to display your PNRs. You can enter up to 8 Option elements in each PNR.

The PNR must contain a Name element before an Option element can be entered. To add an Option element, you enter OP followed by the identification of the office where it is to be queued and the date on which it is to be queued. If no date or office ID are included in the entry, the system includes today’s date and your office ID in the Option element.

If you do not specify a queue and category, individual PNRs are placed in queue 3, category 0, and group PNRs are placed in queue 87, category 12. If the queue and category for the PNR have not been activated at the office to which the PNR is queued, the system places the PNR in queue 0, category 0.

HE OP

DESCRIPTION ENTRY

Enter billing element AB JOHN SMITH, 123 MAIN ST, HOUSTON TX 77000

Enter mailing element AM JOHN SMITH, 9087 8TH AVE, HOUSTON TX 77000

Enter structured address (AB or AM) AB //CY - IBM /NA - MR SMITH /A1 - 9840 PARK CIRCLE STREET /ZP - 10504 /CI - ARMONK /ST-NY /CO-US /P1

DESCRIPTION ENTRY

Place PNR on Q3C0 for future follow up OP 22SEP,30SEP/REQUEST SEATS

Place PNR on specific queue and category OP 7JUN/51C2/CALL AA FOR UPGRADE


3-11

Fare ElementsThe Commission element (FM) is used to record the commission derived from the sale of a ticket. It is a mandatory element for ticketing and can be added manually or is automatically entered by the system. The commission process is activated when you enter TTP. The system applies the processing rules associated to your market and appends a commission indicator to the FM element to indicate how the commission was derived.

The Form of Payment element (FP) is also required for ticketing. The Amadeus System accepts various forms of payment (cash, credit card, voucher, government transportation requests and exchange forms of payment). Be sure to check the market specific screen for U.S. market (HEFPUS) as form of payment entries are different in various markets.

The Endorsement element (FE) is used to identify any restrictions, airline comments, or rules that may apply to a ticket. If you price the itinerary after you enter a manual endorsement, the system checks the fare rules for an endorsement and overrides the manual endorsement. The automatic endorsement will print on the ticket. However, if you price the PNR before you enter the manual endorsement, the manual endorsement will print on the ticket.

The Tour Code element (FT) is used when you sell a published tour or a special negotiated fare in conjunction with a ticket. The tour code can be up to 12 characters (excluding transaction code and passenger and segment association). If the tour code begins with BT or IT, it can be up to 14 characters.

To issue a ticket, you must have a validating airline. For all agents reporting to ARC (U.S. market), the system automatically selects the validating airline. When you enter TTP to print a ticket, the system validates the ticket on the first airline in the itinerary that is a member of ARC, and has an interline agreement with all the other airlines in the itinerary. To validate the ticket on an airline in the itinerary that is not the first airline, you must enter FV and the airline code.

HE FMHE FP US

HE FEHE FTHE FV

DESCRIPTION ENTRY

Enter commission as a percent FM 0

Enter commission as an amount FM 50.00 A

Forms of payment defaulting to cash sales FP CASH OR FP CHECK

FP * AGENCY CHECK


3-12

Canadian Market onlyHE FS

GGAMACATKTHE FP CA

Enter credit card form of payment FP CC CA 5499830000000015/0206

Enter credit card form of payment with approval code FP CC CA 5499830000000015/0206/ N12345

Enter credit card security numbers FP CC VI 4012122222222226/1207*CV123

Enter Fare Endorsement FE VALID CO/CO EXPRESS ONLY

Enter Tour Code element with free-flow text FT*FREE-FLOW TEXT

Enter validating airline FV BA

DESCRIPTION ENTRY

Enter form of payment (asterisk (*) is no longer required)

FP CASH OR FP CHEQUE

Enter BSP destination and purpose of travel codes FS92

Enter validating airlineNote: Required in Canadian Market

FV AC

DESCRIPTION ENTRY


3-13

Approved Destination Codes

The Type-of-Travel Codes

CODE DESCRIPTION

1 Mexico, Central America, Canal Zone, Costa Rica

2 Islands and countries of Caribbean, Bermuda

3 South America

4 Europe (including Morocco, Tunisia, and Algeria)

5 Africa

6 Middle East (Western Aisa)

7 Asia (including India)

8 Australia, New Zealand, and the islands of the Pacific (excluding Guam and Hawaii)

9 Canada (wholly within Canada) or between Canada and Greenland/St. Pierre/Miquelon

0 United States (wholly within) or transborder Canada U.S. (either direction), U.S. Territories/Possessions

CODE DESCRIPTION

1 Business

2 Pleasure

3 Charter


3-14

Displaying an Amadeus Passenger Name RecordThe PNR display transaction is used to display an active PNR or to redisplay a PNR during the current session. Some of the ways to display a PNR are by passenger’s name, name and date, record locator, ticket number, office ID, hotel, and car segments. After you display the PNR you can also make partial PNR or partial history entries which makes finding the specific data you are looking for in a PNR easier and quicker.

HE RT

DESCRIPTION ENTRY

Display by passenger’s last name RT /LAST NAME

Display from similar name list RT2

Return to list RT0

Display by office ID RT/MIA1S2234-LAST

Display by office ID using wildcards RT/***1A2***-LAST

Display by Amadeus record locator RT GV76X2

Display PNR by name and date RT/15DEC-NAME

Display PNR by ticket number contained in an FA, FH, or SSR element

RTTKT/005-1234567890

Display PNR with car segments RTCCA-NAME

Display PNR with hotel segments RTHHL-NAME

Display PNR RT

Display additional segment information RTSVC


3-15

Amadeus Passenger Name Record January 20103-16

Displaying a Partial Amadeus Passenger Name Record

HE RTHE RL

HE RT GPPAR

DESCRIPTION ENTRY

Display specific PNR element RTN

Display multiple PNR elements RTRC,A

Display remark elements with text RTR/TEXT

Display original names as entered in PNR RTNR

Display record locators RL

Display active ticket numbers (FA and FN) RTTN

Display a list of all queues containing the current PNR RTQ

Amadeus North America Inc.

Displaying Amadeus Passenger Name Record HistoryPNRs created in the Amadeus System have associated historical information. This includes a record of the creation of the PNR and any additions, modifications, cancellations, and deletions subsequently made to the PNR. The system updates PNR history at the End of Transaction entry.

Each activity in the PNR is listed as a numbered element. The number indicates when that activity was performed, and by whom. Activities associated with the creation of the PNR are numbered 000. The next transaction is numbered 001, and the next 002. Each set of modifications is called a step.

HE RH

DESCRIPTION ENTRY

Display PNR history without queue history RH

Display PNR history for one option RHK

Display PNR history, multiple options RHJ,N

Display segment history RHS3

Display history by specific step number RH049

Display queue history RHQ

Display PNR history including queue history RH/ALL

Display record locator history RLH

Display active and historical ticket numbers RTTN /H


3-17

History CodesThe codes used in the history display are:

Added elementAB Added billing address

AE Added individual security element

AF Added fare element

AM Added mailing address element

AN Added name element

AO Added option element

AP Added phone element

AQ Added address verification element

AR Added remark/confidential remark element

AS Added element containing status code, except SSR

AT Added ticketing arrangement element

OA Added OSI element

MA Added miscellaneous service charges (MCO) element

SA Added SSR element

Changed elementCB Changed billing address element

CE Changed individual security element

CF Changed fare element

CM Changed mailing address element

CN Changed name element

CO Changed option element

CP Changed phone element

CQ Changed address verification element

CR Changed remark element

CS Changed status code

CT Changed ticketing arrangement

CW Changed waitlist

OC Changed OSI element


3-18

Original elementOE Original security element

ON Original name element

OO Original OSI

OQ Original OP element

OR Original SSR

OS Original segment

OtherDL Deleted element

NT Name transmitted, groups only

QU Queue update

RP Changed responsibility

SP Split party

Cancelled elementMC Cancelled MCO element

OX Cancelled OSI element

SX Cancelled SSR element

TC Time change

XB Cancelled billing address element

XE Cancelled individual PNR security element

XF Cancelled fare element

XM Cancelled mailing address element

XN Cancelled name element

XO Cancelled option element

XP Cancelled phone element

XQ Cancelled address verification element

XR Cancelled remark/confidential remark element

XS Cancelled element containing status code, except SSR

XT Cancelled ticketing arrangement element

Flown air segments and past date auxiliary segments appear at the bottom of the history display. These segments are numbered as they appear in the PNR itself.


3-19

Codes Used in Partial PNR and History Displays

Code Element Partial PNR History

A Air segments Y Y

B Invoice remarks Y Y

C Car segments Y Y

E Extended ownership agreements Y Y

F Fare elements Y Y

G General facts (SR,OS) Y Y

G General facts (AB, AM, RC, RM) N N

H Hotel segments Y Y

I Itinerary segments Y Y

J Phone elements Y Y

K Ticketing elements Y Y

N Name elements Y Y

NR Names as originally entered in PNR Y N

O Option elements Y Y

P Passenger info (all except name, itinerary and option) Y Y

Q Queues Y Y

R General and confidential remarks (RM AND RC) Y Y

RX Category remarks (where X is any letter from A to Z) Y Y

T Tour segments Y Y

TN Active ticket numbers Y N

TN/H History of ticket numbers Y N

W Individual names in group PNR with full PNR data Y N

X Travel service provider segments (not air) Y Y

Y Accounting information Y Y

Z Rail segments Y Y


3-20

Modifying an Amadeus Passenger Name RecordFor consistency in the formats, XE cancels (XE5) and line number plus a slash changes (5/). Any modifications to an existing record must include a new Received From element in order to end transaction.

Canceling and Rebooking Flights

The rebooking entry enables you to cancel and rebook existing segments in a PNR. You use this entry to change the following:

• A class of service in one or several segments

• A date in one or several segments

• A combination of both (class and date)

You can make changes to both new and displayed PNRs, but not to group PNRs. You cannot make changes to open, information, non-participating airline, or passive segments. This entry cancels existing segments and resells the segment using the new request. The original PNR data is replaced only if an exact confirmed sell is received.

HE SB

DESCRIPTION ENTRY

Modify class of service for all segments SB M

Modify a single segment SB M 3

Modify date for a single segment SB 10MAR 3

Modify date and class for a single segment SB M 10MAR 3

Modify multiple segments SB 10MAR 4,5

Modify segment 3, with line 1 of availability, in K class SB1*K3


3-21

Modifying a NameYou can update a passenger name when you create a PNR, and subject to certain conditions, when you display a PNR. Always check with the airline prior to making name changes.

When you use the name update entry, the passenger name (given name and/or title) is modified. Depending on the agreement made with the airline, some seating elements may also be modified. However, the passenger type and ID codes present in the name element, and all passenger association remain unchanged.

HE NAME CHANGE HE NU

DESCRIPTION ENTRY

Update last name NU 1 / 1SMYTHE/JOAN

Update first name NU1 / JOANNE

Add ID code to name element 1/ (ID 123P24)

Add passenger type code to name element 1/ (GOV)

Delete passenger type code or ID code 1/


3-22

Changing Amadeus Passenger Name Record ElementsIt is possible to change the data in certain PNR elements. To do this, specify the element number followed by a slash and enter the new data.

HE PNR CHANGE

DESCRIPTION ENTRY

Modify phone contact 5/ IAH 713 555-9876-H

Add segment association 4/ S2

Delete segment association 4/S

Add passenger association 8/ P2

Delete passenger association 8/ P

Increase/reduce number in party prior to end transaction(during PNR creation only)

3/1

Add/change date 7/15JUN

Change ticket status 9/OK

Change segment status 3/ HK

Update segment status, end, and redisplay PNR ERK

Update segment status and end PNR ETK


3-23

Canceling Amadeus Passenger Name Record ElementsYou can use the cancel entry (XE and element number) to cancel single or multiple active elements from the face of the PNR and move them to PNR history. You use the DL entry to remove elements with an inactive status code from the PNR. No message is sent to the vendor. A record of the elements will be stored in history.

You use the cancel itinerary (XI) to cancel all active itinerary elements and all non-mandatory PNR elements, except A.I.R. remarks.

HE PNR CANCEL

DESCRIPTION ENTRY

Cancel itinerary and all passenger association XI

Cancel element and passenger association XE 5

Cancel specific element and range of elements XE 5,7-9

Delete PNR element DL8


3-24

Amadeus Non Homogeneous PNRsHE PNR NON

orHE NHP

A non homogeneous condition exists in a PNR when the number of seats in an air segment is not equal to the number of passenger names or when the number of seats booked within the air segments is not equal to the total amount of passengers in the PNR. The Amadeus System automatically appends a NHP tag to the top of the PNR. When a non homogeneous condition occurs during PNR creation, the system automatically splits the PNRs into separate homogeneous PNRs at end transaction and displays the Associate Cross Reference Record (AXR). The AXR record is a name list and a cross reference of the PNRs that were automatically split by the System.

DESCRIPTION ENTRY

Sell segments with passenger association SS 2Y 2/P2,4

Add passenger association to segments 4/P2,4

End and redisplay the PNR ER

Display associated cross-reference list (AXR) RTAXR

Display PNR from line 1 RT1


3-25

Splitting an Amadeus Passenger Name RecordYou must split a PNR when you need to rebook a different itinerary for one or more passengers in an already ended PNR. When you split the PNR, a parent PNR and an associate PNR are created. The System automatically cross-references the associated PNR with the parent PNR. The history for a split PNR includes only those transactions that were made after the split.

HE PNR SPLITHE SP

.

DESCRIPTION ENTRY

Split name 2 SP 2

Enter Received From element in the associate PNR RF JOAN

End and file the associate PNR EF

Enter Received From element in the parent PNR RF JOAN

End and redisplay the parent PNR ER

Display AXR list (associated cross-reference record) RT AXR

Display associate PNR RT1

Change date of travel for segment 4 SB23MAR4

Enter Received From element RF JOAN

End transaction ET


3-26

Replicating an Amadeus Passenger Name RecordYou can copy data from a retrieved PNR to create a new one. There are four different copy entries you can use depending on which elements you want to copy. These transactions will allow you to specify certain options that select which data is to be copied.

HE REPLICATEHE COPY

HE RR

DESCRIPTION ENTRY

Copy PNR RRN

Copy PNR and create an AXR link RRA

Copy itinerary elements RRI

Copy passenger data RRP


3-27


3-28

ProfilesHE PROFILE

HE PRO

Amadeus Profiles contain useful information about a traveler, company or your agency that can assist you when making reservations. After you create a profile it is stored for future use. There are three types of profiles:

• Traveler Profiles

• Company Profiles

• Agency Profiles

ObjectivesWhen you have finished this section, you should be able to:

• Creating company, travel and agency profiles

• Display a company, traveler, or both profiles

• Add, modify, or cancel passenger information

• Transfer all or partial information to create a PNR

Profiles January 2010Amadeus North America,Inc.

4-1

Profiles January 20104-2

Profile Display Example

To display this Traveler Profile associated to a Company Profile, we entered:

PDN/ACME-WILLIAMS

*T* WILLIAMS/JOHN MR C ACME *MRG*------- PRIORITY MIA1A098TT PPR/ ALWAYS RECONFIRM ITINERARY WITH SECRETARY ------- PNR TRANSFERABLE DATA T 1 A NM 1WILLIAMS/JOHN MR T 2 A AP FLL 954 333-1200-H C 3 A AP MIA 305 555-1234-B T 4 A AM MR NEW CUSTOMER T 5 A AM 456 SPRUCE ST T 6 A AM SUNRISE FL ------- PRE-STORED ENTRIES T 7 PPS/ CSZIMIA..-2/VT-ECAR/RC-BEST/ARR-9A-6P ------- GENERAL INFORMATION TC PCN/ ACME C PCN/ ACME ------- DOCUMENTS T PAS/ US /DP341782 /12AUG89/12AUG02 ------- FOLLOW UP T PFO/ VERIFY CREDIT CAR EXPIRATION DATE /03FEB01 ------- TRAVEL POLICIES - AIR T PPA/ A:CO TP:PER T PPA/ A:CO TP:PER T A:UA TP:PER ------- TRAVEL POLICIES - HOTEL T PPH/ CO:MC TP:PER T CO:HY TP:PER ------- TRAVEL POLICIES - CAR T PPC/ CO:ZE TP:PER

1

8

2 3 4 5 6 7

9 10 11

1 Traveler Name

2 Company Name

3 Priority Remark

4 Transferable Elements

5 Pre-stored entries

6 Office ID

7 Merged Profile Indicator

8 Associated Company

9 Document Elements

10 Follow-up remark

11 Travel Policies


Profiles January 2010 4-3

Displaying ProfilesSince you are sure to have many clients with profiles, it is important to know the different ways you can access them. Amadeus provides you with many formats to display your profiles and organized lists to help you manage your profiles

HE PDNHE PL

DESCRIPTION ENTRY

Display Company Profile PDN/ ACME

Display Traveler Profile PDN/ - WILLIAMS/JOHN

Display a traveler associated to a company PDN/ACME-WILLIAMS/JOHN

Display profile by office ID PDN/MIA1S200/-WILLIAMS

Search for a Traveler Profile in all branches PDA/-COLLINS

Redisplay profile PD

Display Company Profile from a merged display PDC

Display Traveler Profile from a merged display PDT

Redisplay a merged profile PDM

Display Profile History PH

Display a list of Traveler Profiles associated to a Company Profile

PLT//ACME

Display list of Company Profiles PLC

Display list of Traveler Profiles PLT

Amadeus North America,Inc.

Display a profile from a list PD2

Redisplay list PDL

Display a Traveler Profile from a PNRNote: The PNR must have been created or updated from the profile

PD/1

Display a PNR from the profileNote: The PNR must have been created or updated from the profile

RTU

DESCRIPTION ENTRY

Profiles January 2010Amadeus North America, Inc.

4-4

Profile ModeYou must access Profile Mode to manually create, modify, delete, or reactivate a profile. The indicator *PROFILE MODE* is shown at the bottom of your work area to remind you that you are working in Profile Mode. When in Profile Mode, you can only enter profile transactions, request online help, or use the print entries. You can temporarily exit Profile Mode if you need to perform any other Amadeus System formats before finishing the profile.

HE PMHE PRO

DESCRIPTION ENTRY

Access Profile Mode PM

Temporarily exit/pause Profile Mode PMP

Exit Profile Mode PME


4-5

Creating a ProfileA Traveler Profile contains all the information needed for your client, such as, identification numbers and preferences for cars or hotels, home address, and phone numbers. A Traveler Profile requires a transferable Name element.

In a Company Profile, you can store all common information for that company, such as, corporate discount numbers, the billing address, and company phone numbers.

An Agency Profile contains information related to your office. You can store your phone number, invoice remarks, and preferred providers. Only one Agency Profile per office is allowed.

HE PYNHE PCN

DESCRIPTION ENTRY

Create an Agency Profile PYN/LET’S GO TRAVEL

Create a Company Profile or associate a traveler to an existing Company Profile

PCN/COMPANY

Create aTraveler Profile NM1DOE/JOHN MR


4-6

Ending and Ignoring a ProfileYou must end or ignore a newly created profile or any current modifications to a displayed profile.

HE PE

DESCRIPTION ENTRY

End a profile PE

End a profile and redisplay it PER

Ignore a profile PI

Ignore a profile and redisplay it PIR

End a profile and exit Profile Mode PEE

Ignore a profile and exit Profile Mode PIE


4-7

Creating a profile from a profileYou can save time by creating a profile from an existing profile. When creating a profile from a profile, you need to remember four important terms:

• Source Profile - The profile from which the information is being transferred

• Receiving Profile - The profile to which the information is being transferred

• Source Office - The office ID of the office that owns the profile from which the information is being transferred

• Receiving Office - The office ID of the office to which the profile information is being transferred

The System automatically starts Profile Mode when you create a profile from a profile. You can add new information, and then end the profile.

HE PCP

DESCRIPTION ENTRY

Create a Company Profile from a displayed (source) Company profile

PCP*C/ BMW CORP

Create a Traveler Profile from a displayed (source) Traveler Profile

PCP*T/- COLLINS/ANNA MS

Create a Company Profile from a displayed (source) Company Profile for another (receiving) office Note: An Office Security Agreement must exist

PCP*C/ BOS1S0100 / BMW CORP

Create a Traveler Profile from a displayed (source) Traveler Profile for another (receiving) officeNote: An Office Security Agreement must exist

PCP*T/ BOS1S0100 /-COLLINS/ANNA MS


4-8

Creating a profile from a PNRAnother way to save time when creating profiles is to begin with an existing PNR. You can transfer all the information from a PNR to a profile or select specific lines of information. The System automatically starts Profile Mode when you create a profile from a PNR. You add any new information needed, and then end the profile.

HE PC

DESCRIPTION ENTRY

Create a Traveler Profile from name 1 PC/-1

Create a Traveler Profile from name 2, and transfer specific PNR lines

PC /-2, 3-6,9

Create a Traveler Profile and link it to a Company Profile (Company Profile must already be created)

PC/ABC FOOD -1, 4-9, 13-17, 20

Create a Company Profile PC/ BMW CORP


4-9

Transferring Profile Elements to a PNRYou can use a profile to create a PNR. The only information you can transfer to the PNR are the elements in the Transferable Data and Itinerary sections. There are three types of transferable profile elements: Automatic (A), Mandatory (M), and Selectable (S). Mandatory elements are always transferred.

HE PTHE PB

DESCRIPTION ENTRY

Transfer A and M lines PT

Transfer all lines PT*

Transfer A and M lines and Name and associate to all passengers

PTO

Transfers specific lines without transferring the Name and associate to all passengers

PTO2-3

Transfer specific lines PT1-4,7

Transfer all lines except specified PT*X4, 10

Blind transfer A, M and S lines from a Traveler Profile PBN/ -WILLIAMS /JOHN*

Blind transfer specific travelers from list PB1,4,5

Blind transfer a Company Profile from another Office ID PBN/MIA1S0901/BMW

Transfer Frequent Flyer numbers once names are present in a PNR

PF


4-10

Modifying a Profile The formats for adding, modifying, or canceling elements in a Profile are the same as the formats for adding, modifying, or canceling elements in a PNR. All changes need to be saved.

HE XE

DESCRIPTION ENTRY

Cancel element XE4

Modify element 2/IAH 713 555-1430-B


4-11

Update a Profile from a PNRYou can update a profile directly from a previously created and ended PNR. The System automatically switches to Profile Mode. The profile is displayed and the information is added. The system does not overwrite any information that was previously stored in the profile

HE PU

DESCRIPTION ENTRY

Update Traveler Profile for name 1 with line 7 of the PNR

PU/-1,7

Update a Company Profile PU/ ABC CORP


4-12

Fares The Amadeus Fares pricing system stores over 50 million related fares, combining data from airlines, SITA, ATPCO, and IATA. Amadeus Fare Quote is divided into two types of transactions: FQ (Fare Quote) and FX (Itinerary Pricing).

A Fare Quote display, also known as a shopper’s display, lists normal and excursion fares from lowest to highest.

Amadeus Itinerary Pricing entries let you display a fare for the flight segments in a PNR. The System prices the itinerary in the currency of the country of origin, and includes the equivalent amount to be paid when the journey does not originate in the country where your terminal is located.

A Transitional Stored Ticket (TST) is a record created to store fare information that is printed on a passenger ticket. The System creates the TST automatically after you make an itinerary pricing entry, (FXP), or a ticketing entry, (TTP). The TST is attached to the PNR and can be viewed as required.


• Use options to access and interpret a Fare display, Fare Notes, Routing Information, Booking Code Requirements and a Pricing display

• Store, display, and delete a pricing request

• Access, interpret, and book available fares without a Fare or Availability display

• Create a manual stored fare

• Modify or update a stored fare

• Delete a stored fare

Fares January 2010Amadeus North America, Inc.

5-1

Fare Display Example To request a Fare Quote display below, we entered:

FQD CLEDEN

FQDCLEDEN TAX INCLUSION ESTIMATED XF MAY APPLY OTHER TAX MAY APPLY SURCHG MAY APPLY-CK RULE 06FEB01**12JAN02/CLEDEN/NLX LN FARE BASIS OW USD RT PEN DATES DAYS AP MIN MAX AL R 01 BE21NRIP 307.20 NRF F23SEP - 21@ @ 90 CO R 02 K21ENR 406.29 NRF E23FEB 23 21@ @ 30 AA R 03 BE21QIP 406.29 NRF - - 21@ @ - CO R 04 KE21NN 406.29 NRF - - 21@ @ 30 DL R 05 WE21NV 406.29 NRF - - 21@ @ - HP R 06 ME21NR 406.29 NRF - - 21@ @ 30 NW R 07 KE21N 406.29 NRF - - 21@ @ 30 TW R 08 HE21NQ 406.29 NRF - - 21@ @ 30 UA R 09 HE21NN 406.29 NRF - - 21@ @ - US R 10 VE21N 496.47 NRF B27APRF30SEP 21@ @ 30 YX R 11 BE14N 527.18 NRF - - 14@ @ 180 YX R 12 V14ENR 545.02 NRF - - 14@ @ 30 AA R 13 KE14QIP 545.02 NRF - - 14@ @ - CO R 14 QE14NN 545.02 NRF - - 14@ @ 30 DL R > PAGE 1/ +

21 43 6 7 8 10 11

1 Effective dates of display

2 Fare line number

3 Fare basis code

4 City pairs for the display

5 Round-trip fare

6 Fare Type

7 Penalty

8 Dates

9 Days / Time of day

10 Advance purchase

11 Minimum stay required

12 Maximum stay required

13 Carrier codes

14 Routing indicator

15 Check rules

9 12 13 145

15


5-2

Fare Quote Display A Fare Quote Display (FQD), also known as a shopper’s display, lists normal and excusion fares from lowest to highest. You can specify up to three airlines, special fare type codes, travel dates, and more to customize the display.

HE FQD

DESCRIPTION ENTRY

Specify outbound and return dates FQD CLEDEN/3JUN*15JUN

Specify airline /A

Specify cabin /K

Specify booking code /C

Specify itinerary type /I

Restrict display /R,


5-3

Examples of Fare Request Type CodesYou can use the /R, option to request specific types of fares.

CODE DESCRIPTION

-CH Child

-IN Infant

-PF Proprietary, Negoiated, and Private Fares

-YS Senior citizen

-YC Companion

-YG Government

-YM Military

-YZ Youth


5-4

List of Expanded Parameter codesThe expanded parameters option lets you display fares according to the restrictions associated with the fare. This option only applies to fares using automated rules. To display fares with restricted options use the following codes with the fare display entry. For example: FQDMIAATL/R,*NPE

CODE DESCRIPTION

EU Economy unrestricted only

NAP No advance purchase information

NDA No day or time information

NMX No maximum stay information

NMN No minimum stay information

NPE No penalty information

PE Penalty information

NR No restriction

NMM No minimum and no maximum fares

NRF Non-refundable fares

RF Refundable fares


5-5

Changing a Fare DisplayAfter displaying a Fare Quote, you can use shortcut entries to change the display.

HE FQDCHE DIR XX

DESCRIPTION ENTRY

Change date FQD C/ 17JUN

Change airline FQDC/ ADL

Change fare type code FQDC/ R, -YG

Change cabin FQDC / KF

Change to shoppers display FQDC / S


5-6

Displaying Fare NotesFare rules contain the conditions and regulations applicable to the fare. You can request the fare notes from a Fare display.

HE FQN

Fare Note Display Example

DESCRIPTION ENTRY

Display fare notes from Line 1 on the fare display FQN 1

Display a fare notes categories by keyword FQN 1 *BLACKOUT

Display a list of two-letter fare note categories FQN1 *LI

Display fare notes categories by two-letter code FQN 1 * MM,PE,DT

Return to full text after accessing specific paragraphs FQN 1

Move to previous fare note display MPFQN

FQN1*LI** RULES DISPLAY ** TAX INCLUSION ESTIMATED XF MAY APPLY OTHER TAX MAY APPLY SURCHG MAY APPLY-CK RULE27MAR01**02MAR02/CLEDEN/NLXLN FARE BASIS OW USD RT PEN DATES DAYS AP MIN MAX AL R01 BO146SNX 312.00 NRF F13SEP 234 14@ @ 30 CO RFCL: BO146SNX TRF: 11 RULE: 4165 BK: BPTC: ADT-ADULT FTC: XPN-INSTANT PURCHASE NONREFOPTION LIST RU.RULE APPLICATION MN.MIN STAY MX.MAX STAY DA.DAY/TIME SR.SALES RESTRICT TR.TVL RESTRICTION AP.ADVANCE RES/TKT CD.CHILD DISCOUNTS OD.OTHER DISCOUNTS SO.STOPOVERS SU.SURCHARGES TE.TKT ENDORSEMENT PE.PENALTIES CO.COMBINABILITY ****** SELECT CATEGORIES ****** PAGE 1/ 1


5-7

Displaying Routing InformationTo the right in a fare display is the Routing column, indicated by the letter R in the header. The Routing column can contain one of two letters: M indicating a mileage fare or R indicating a routing fare. To request routing information from a fare display, enter FQR and the fare number. For example FQR1.

HE FQR

Routing Example

DESCRIPTION ENTRY

Routing information from a fare display FQR 1

Routing information from a pricing response FQR 1-1

FQR1YY* AA AC AX BA CM CO GX JD XF MAY APPLYJJ JL LA LL MX NW OW RG RY 14.10US/4.95XA/7XY EXCR3 SR TW UA UK U5 VC WS XL OTHER TAX MAY APPLYYC ZH 2D 4U 5G 5L 6Q 7A 9B SURCHG MAY APPLY-CK RULE9GROE 1.000000 NEAREST 1.00 USD05MAY05**10APR06/TPACUN/NLX#WH/TPM 730/MPM .....LN FARE BASIS OW USD RT PEN DATES DAYS AP MIN MAX AL R01 VS19WH 354 NRF F31MAY - @ 3@ 2@ 30 US R ADDON SPECIFIED US0010 ADDON EFF01FEB05 1 * TPA-CLT-FLL-CUN PAGE 1/ 1


5-8

Displaying Booking Code RequirementsYou can request airline booking code requirements for a specific fare from a fare display or a pricing response. To display the booking code requirements for a specific fare, enter FQS and the fare number. For example: FQS1.

HE FQS

DESCRIPTION ENTRY

Booking code requirements from a fare display FQS 1

Booking code requirements from a pricing response FQS 3-1

Booking code exceptions for an airline for a specific fare in the fare display

FQS1/AUA


5-9

Pricing a PNRYou can price a PNR for the itinerary booked or have the system search for a lower fare.

HE FXXHE FXAHE FXLHE FXR

Pricing a PNR and Storing the Fare You can price a PNR and create a stored fare with one entry.

HE FXPHE FXB

DESCRIPTION ENTRY

Price a PNR FXX

Price lowest possible fare FXL

Price lowest available fare FXA

Price lowest available fare and rebook FXR

Display ticket image for price 2 FQQ 2

DESCRIPTION ENTRY

Price a PNR as booked and create a stored fare FXP

Price a PNR, rebook at lowest available fare and create a stored fare

FXB


5-10

Other FormatsHE TQT

DESCRIPTION ENTRY

Display a TST TQT

Display TST for ticket one TQT/T1

Display TST history TTH/T1A

Delete all TSTs TTE/ALL


5-11

Pricing OptionsYou can use options to customize your Pricing displays.

HE FXX GPOPT

DESCRIPTION ENTRY

Passenger select /P

Segment select /S

Price with a discount /ZO-

Specify fare basis code /L-

Specify cabin /K

Price with a specific request /R,


5-12

Displaying Fare Notes from a Pricing DisplayFare rules contain the conditions and regulations applicable to the fare. You can request the fare notes after a pricing response.

HE FQN

DESCRIPTION ENTRY

Display all fare notes FQN 1

Display specific fare note category FQN1 *AP

Display specific fare component FQN1-2

Display specific fare component and multiple fare note categories

FQN1-2 * AP,BO,PE


5-13

Historical Fare RecordHistorical Fare Records (HFR) store up to 20 pricing results in a PNR. With HFRs you can keep a record of the fares you have quoted to a customer.

HE HFR

DESCRIPTION ENTRY

Create an HFR after pricing FR

Create an HFR with freeflow text FR/FREEFLOW

Create HFR freeflow text only FR/- FREEFLOW

Display the HFR RHFR


5-14

Value Pricer

Amadeus Value Pricer searches the System for available low fares and can be used with or without an active PNR. Value Pricer returns up to twenty recommendations. Then, you choose a recommended fare to either create a new booking or rebook an existing one.

HE FXC

DESCRIPTION ENTRY

Request a Value Pricer recommendation from a PNR FXC

Request a Value Pricer recommendation from a PNR with options

FXC//O/AUA

Request a Value Pricer recommendation without a PNR

FXCMIA/D15MAYLAX/D20MAYMIA//AAA/FN

Book a recommendation FXZ

Book a recommendation and store a fare FXU


5-15

Value Pricer Options

You can add these options when requesting a Value Pricer recommendation.

HE FXC

DESCRIPTION ENTRY

Request a Value Pricer recommendation for a specific airline

/A

Request a Value Pricer recommendation for a specific date

/D

Request a Value Pricer recommendation by time of departure

/TD

Request a Value Pricer recommendation by time window

/W

Request a Value Pricer recommendation by flight type /F

Request a Value Pricer recommendation by cabin type /K

Request a Value Pricer recommendation from a displayed PNR with original airports

/O

Request a Value Pricer recommendation with a specific request

/R,


5-16

Value Pricer Recommendation from a PNR Example To display this Value Pricer recommendation, we entered:

FXC

FXC --------------------------RECOMMENDATION 1 (USD 2204.50)----- ** BEST AVAILABLE FARE FOR CURRENT PNR ** PTC CUR TAX FARE BASIS1 ADT 1 USD 2204.50 161.72 BA3 TOTAL 1 USD 2204.50 161.72 1 UA 984 B 08MAY /MIA SFO N 710A 1011A E0.763 06:012 UA 985 B 12MAY /SFO N MIA 140P 956P E0.763 05:16** TO (RE)BOOK USE FXZ ** 1 LAST TKT DTE 05MAY01 - SEE ADV PURCHASE

21 43 5 7

1 Passenger Type Code

2 Number of Passengers

3 Total Fare

4 Taxes

5 Fare Basis Code

6 Recommendation 1/ Fare

7 Itinerary

8 (Re)Book message

9 Last ticketing date/Advance purchase message

6 8 9


5-17

Itinerary Booked from a Recommendation ExampleTo book the itinerary from recommendation 1 , we entered:FXZ1

ITINERARY REBOOKEDLAST TKT DTE 15FEB02 - SEE ADV PURCHASE------------------------------------------------------------ AL FLGT BK DATE TIME FARE BASIS NVB NVA BG MIAXLAS N7 0080 K 08MAY 0810 KLR7NR 08MAY08MAY PC SFO N7 0100 K 08MAY 1130 KLR7NR 08MAY08MAY PC MIA N7 0412 K 12MAY 1945 KHR7NW 12MAY12MAY PC

USD 267.90 08MAY02MIA N7 X/LAS N7 SFO129.30KLR7NR N7 MIA138.60KHR7NW USD267.90ENDUSD 20.10US ZP MIA3LAS3SFO3LAS3XT USD 12.00ZP USDUSD 7.50AY 12.00XF MIA4.50LAS3.00SFO4.50USD 24.00XTUSD 319.50TICKETS ARE NON-REFUNDABLE14FEB02 PER GAF REQUIREMENTS FARE NOT VALID UNTIL TICKETED


5-18

Value Pricer Recommendation without a PNR Example To display this Value Pricer recommendation, we entered:

FXCMIA/D15MAYLAX/D20MAYMIA//AAA/FN

--------------------------RECOMMENDATION 1 (USD 1674.20)----- PTC CUR TAX FARE BASIS1 ADT 1 USD 1674.20 135.60 KBIZN+LA7BIZN TOTAL 1 USD 1674.20 135.60 1 AA 169 K 15MAY /MIA LAX 4 800A 1033A E0.763 05:332 AA 276 L 20MAY /LAX 4 MIA 1130P 714A+1 E0.757 04:44** TO (RE)BOOK USE FXZ OR FXU ** 1 LAST TKT DTE 12MAY04 - SEE ADV PURCHASE1 TICKETS ARE NON-REFUNDABLE --------------------------RECOMMENDATION 2 (USD 1674.20)----- PTC CUR TAX FARE BASIS1 ADT 1 USD 1674.20 135.60 KBIZN+LA7BIZN TOTAL 1 USD 1674.20 135.60 1 AA 285 K 15MAY /MIA LAX 4 125P 358P E0.757 05:332 AA 276 L 20MAY /LAX 4 MIA 1130P 714A+1 E0.757 04:44** TO (RE)BOOK USE FXZ OR FXU **


5-19

Itinerary Booked and Fare Stored from a Recommendation ExampleTo booked the itinerary and stored the fare from recommendation 1 , we entered:FXU1

01 JONES/JONAH*ITINERARY REBOOKEDLAST TKT DTE 12MAY04 - SEE ADV PURCHASE------------------------------------------------------------ AL FLGT BK DATE TIME FARE BASIS NVB NVA BG MIA LAX AA 0169 K 15MAY 0800 KBIZN 15MAY15MAY PC MIA AA 0276 L 20MAY 2330 LA7BIZN 20MAY20MAY PC

USD 1538.60 15MAY04MIA AA LAX Q9.30 893.02KBIZN AA MIA Q9.30 626.98LA7BIZN USD1538.60ENDUSD 115.40US ZP MIA3.10LAX3.10XT USD 6.20ZP USD 9.00XFUSD 5.00AY MIA4.50LAX4.50USD 15.20XTUSD 1674.20TICKETS ARE NON-REFUNDABLEENDOS NONREF/CHGFEEPLUSFAREDIF/ CXL BY FLT TIME OR NOVALUE11MAY04 PER GAF REQUIREMENTS FARE NOT VALID UNTIL TICKETED


5-20

Stored FaresHE FARE

HE TST

A Transitional Stored Ticket (TST) is a record created to store fare information that is printed on a passenger ticket. The System creates the TST automatically after you make an itinerary pricing entry, (FXP), or a ticketing entry, (TTP). The TST is attached to the PNR and can be viewed as required.

Manually stored tickets (MST) are transitional tickets you create (TTC) when the System is unable to price a record at the fare you want to sell. After creating the transitional ticket shell, you insert (TTI) the pricing information:

• Fare basis codes with not valid before and after dates

• Base fare and taxes

• Fare calculation line

You can also manually modify automated stored fares using the TTI entries. When you update an automatic stored fare, it becomes a manual stored fare. There are also TTK entries which can be used to modify components of the base fare and tax line.


5-21

Domestic Stored Fare Example

To request the display below, we entered:TQT

TST00001 MIA1A0986 Q8/07SEP I 0 LD 26OCT01 OD MIAMIA T-FXP 1.SMITH/TED 1 MIA UA 1479 Y 26OCT 1130 OK YUA 26OCT26OCT PC 2 X DEN UA 2825 Y 26OCT 1445 OK YUA PC 3 O SLC UA 2806 Y 01NOV 1025 OK YUA PC 4 X DEN UA 1412 Y 01NOV 1235 OK YUA PC MIA FARE F USD 2031.62 TAX01 X USD 152.38USLO TAX02 X USD 10.00AYSE TAX03 X USD 11.00ZPVOTAX04 X USD 16.50XF TOTAL USD 2221.50 MIA UA X/DEN UA SLC Q20.46 996.28YUA UA X/DEN UA MIA Q18.60 996.28YUA USD2031.62END ZP MIA2.75DEN2.75SLC2.75DEN2.75 XF MIA3DEN4.5SLC4.5DEN4.5 8.FM *M*8 9.FP CASH

21 4 5 6 7

1. Stored fare number

2. Office ID

3. Agent sign/date TST created

4. Automatic stored fare (I) or Manual stored fare (M)

5. Failcode indicator

6. Last date to ticket

7. Origin/Destination

8. Ticket type indicator

9.Pricing input command

10. Passenger name

11. Itinerary

12. Base fare

13. Taxes

14. Total fare

15. Fare basis

16. Not valid before and after dates

17. Baggage allowance

18. Fare elements

19. Stopover indicator

20. Fare calculation line

3

8 10

12 13 14 15 16 17

18 19

20

9 11


5-22

Rate Desk PricingThere are times you may need to request pricing from an airline. For those airlines that support this function, you can queue the PNR to them and they will price it for you. To queue the PNR, enter:

QE/OFFICEID/QUEUE NUMBER - 1A RECORD LOCATOR

Amadeus AIS provides a list of participating airlines and their designated queue. You can find this information in: GG RATE DESK.

Manually Stored FaresYou can create a Manually Stored Fare when the System does not price at the fare you wish to ticket. You can also use the formats listed to modify an automatic stored fare.

Creating the TST ShellThe first step is to create the TST shell.

HE TTC

DESCRIPTION ENTRY

Create one shell for all passengers TTC

Create shell for specific segments TTC/S3,4


5-23

Line Entitlement You can specify the connections, validity dates and not valid before and after dates in the line entitlement.

HE TTI

Fare InformationWhen you insert the fare, you need to enter the breakdown of the base fare and taxes.

HE TTI

DESCRIPTION ENTRY

Specify connections TTI /L3,4X

Enter validity dates TTI/L1,2X/V 27NOV31DEC /L3,4X/V1DEC31DEC

Enter fare basis code and not valid before and after dates for specific segments

TTI/L1,2X/BMXE21 /V27NOV31DEC /L3,4X/BMWE21 /V1DEC31DEC

Enter not valid before date only for specific segments and not valid after date only for other segments

TTI/L1,2X/V27NOV /L3,4X/V XX31DEC

DESCRIPTION ENTRY

Insert base fare and tax (system calculates the total) TTI /F 270.00 /X 27.00 US /X 4.50XF

Insert AWARD as a valid base fare TTI/F AWARD/X2.75ZP/X4.50XF


5-24

Fare Calculation LineThe fare calculation shows a complete breakdown of every fare component including: surcharges, currency, passenger facility charges and flight segment taxes.

HE TTI

Inserting InformationYou can insert fare information separately, or combine entries separated by a slash.

HE TTI

DESCRIPTION ENTRY

Insert fare calculation line TTI/C27NOV04HOU CO DEN135.00 CO HOU135.00 USD270.00END XF DEN4.50

Insert fare calculation with zero base fare due to award TTI/CMIA DL ATL 0.00 Y06 USD 0.00END ZP MIA2.75 XF MIA3

Spacing is mandatory in the calculation line after END and before and after XF and ZP.

DESCRIPTION ENTRY

Insert fare basis code TTI/B Y8

Insert baggage information TTI/A PC


5-25

Other Formats

DESCRIPTION ENTRY

Display TST info TQT

Display TST for ticket one TQT/T1

Display TST history TTH/T1

Update individual fare or tax field TTK/X1-X10.00US

Update TST 1 with segments 2 and 3 TTU/T1/S2,3

Remove change flag from the TST TTF

Delete all TSTs TTE

Delete a specific TST TTE/T1

Enter Z Option - automatically creates fare calculation line

TTI/F398.14/X29.86US/X11.00ZP/X9.00XF/BKE21N/L1/Z198.14Q1.86/V15SEP15SEP/L2,3X/Z198.14/ZZP FLL2.75DFW2.75ATL2.75 XF FLL3SEA3ATL4.50


5-26

Queues

HE QUE

Amadeus Queues is like a filing cabinet for your PNRs and messages. It helps you manage your PNRs that require action, and lets you send and receive PNRs and messages within your office or to/from other offices.

PNRs can require action for:

• Confirmation of segments, services, options, or seats from a waitlist

• Change of responsible office

• Change of flight schedule

• Change in the ticketing arrangement

• Expiration of ticketing time limit

• Changes in a group PNR

Every Amadeus travel agency and partner airline is provided with a queue bank of 17 predefined queues. The system automatically places the PNRs on these predefined queues according to information in the PNR header and some PNR elements, such as the Ticketing element. To “queue up” is to form a line, and that is what your PNRs do on queue. Your PNRs are automatically stored and lined up every day on the predefined queues.

You can also add queues (up to 60) to customize your queue bank, and use them to manually place PNRs and messages on queue.

A queue and either be a special or dual queue. Special queues can have up to 255 categories (numbered 0 to 254), and dual queues can have up to 255 categories with up to 4 date ranges each (numbered 1 to 4).


• Display queue counts

• Place a PNR on queue

• Understand automatic queue placement

• Work a queue

• View PNRs from queue

Queues January 2010Amadeus North America, Inc.

6-1

Queue CountsThe queue count represents the queue workload. It provides you with details on queues in the queue bank, categories and date ranges, and the number of PNRs in each.

HE QTHE QC

DESCRIPTION ENTRY

Display queue count for all queues (active and inactive) QTQ

Display queue count for all active queues QT

Display queue count for all queues by sine association QCC

Display queue count for active queues by sine association

QCA

Display all queues for a Branch Office QTQ/MIA1S2950

Display queue count for a specific queue and all of its active categories

QC1CA

Display queue count for a specific queue and all of its existing categories

QC1CE

Display a list of queue nicknames QLD


6-2

Queue PlacementYou can place PNRs and messages on queue both within and outside of queue mode. You can specify a category and date range in your queue placement format.

HE QEHE QM

DESCRIPTION ENTRY

Place PNR on a specific queue QE1

Place PNR on a specific queue and category QE1C1

Place PNR on a specific queue, category and date range

QE1C1D2

Place PNR on multiple queuesYou can place a PNR or message on a minimum of two queues, or a maximum of three queues.

QM7/8

Place PNR on a specific queue and category for a Branch Office

QE/MIA1S2950/8C3

Place PNR on queue, specified by nickname QE.MARY

Place PNR on on a specific queue and category and retain on current queue

QER8CO40

Place PNR on a specific queue and category and retain on screen

QE8C40-RT


6-3

Starting Queues You start the queue to access the PNRs.

HE QS

DESCRIPTION ENTRY

Start a queue QS1

Start a specific queue and category QS1 C3

Start a specific queue, category and date range QS1C3 D2

Start a specific queue and category for a Branch Office QS/MIA1S2950/8C3

Start a specific queue, category, and display specific PNR elements

QS1C3 .RTN,I,K

Start queue, specified by nickname QS.MARY


6-4

Working Queues You can take action on the PNR after accessing the PNRs waiting on queue. As you end each PNR, (ET, ETK, etc.) the next PNR on queue will automatically be displayed.

HE QDHE QI

DESCRIPTION ENTRY

Remove PNR from queue QN

Ignore PNR (place at end of queue) QD OR IG

Delay queue placement until a specific time QD1P

Delay queue placement until a specific date QD12FEB

Ignore the PNR and exit Queue Mode QI

End the PNR, remove it from queue, and exit the queue QF


6-5

Displaying a list of PNRs on QueueYou can use the QV transaction code to view a list of PNRs on any PNR queue. This functionality does not apply to Message Queues. The maximum Queue View display output will be 500 PNRs, regardless of the number of PNRs on the queue.

HE QUEHE QV

DESCRIPTION ENTRY

Display a list of PNRs in Queue 8, Category 0 (Default) Date Range 1(Default)

QV/8

Display a list of PNRs in Queue 8, Category 2, Date Range 1(Default)

QV/8C2

Display a list of PNRs in Queue 8, Category 2, Date Range 4

QV/8C2D4

Specify an Office ID QV/LAX1S2105/8C2D4

Specify a range of PNRs to be viewed QV/8C1D1/R(250-500)

Specify a Queue Nickname to be viewed QV.SEATS

Retrieve the PNR on Line 5 from the list QV5

Retrieve the PNR on line 5 and remove it from the Queue

QVD5

Return to Queue View Display from a retrieved PNR QV0


6-6

Displaying and Removing PNRs from the Queue View Display When you remove a single PNR, a series of PNRs, or a range of PNRs from the Queue View display, the Queue View display will automatically be refreshed.

Note: This functionality is applicable to a maximum of 5 individual items or 5 ranges.

When you remove all PNRs from the queue (QVXALL), you will receive the following warning message: WARNING -ALL LISTED PNRS WILL BE REMOVED

Re-enter the format (QVXALL) to proceed with the removal process.

If you perform a search specifying sort order, the PNRs will be sorted based on the date/time placed in the queue.

DESCRIPTION ENTRY

Remove from queue the PNR on Line 18 of the list QVX18

Remove from queue the PNRs on Lines 18 and 20 of the list

QVX18,20

Remove from queue the PNRs on Lines 5 through 13 of the list

QVX5-13

Remove from queue ALL the PNRs on the list QVXALL

Search PNRs in Queue 8 with a TKTL date between 10 May and 12 May

QV/8-TK(10MAY-12MAY)

Search PNRs in Queue 7, Category 1, Date Range 1 with a departure date between 10 May and 30 May

QV/7C1D1-DD(10MAY-30MAY)

Search PNRs in Office ID LAX1S2107, Queue 8, Category 2, Date Range 1, with a TKTL date between 15 May and 16 May

QV/LAX1S2107/8C2D1-TK(15MAY-16MAY)

Search PNRs in Queue 7, Category 3, Date Range 1 with a departure date between 15 May and 20 May and sort them by PNR Creation date

QV/7C3D1-DD(15MAY-20MAY)/S-(CR)


6-7

HE QV

DESCRIPTION ENTRY

Search PNRs in Queue 1, Category 2 for all PNRs and sort them by departure date

QV/1C2/S-(DD)

Search PNRs in Queue 7, Category 1 with a departure date between 15 May and 17 May and sort them by departure date, placing PNRs 50-75 on the list

QV/7C1-DD(15MAY-17MAY)/S-(DD)/R(50-75)

Search PNRs in Queue 8, Category 1 with a departure date between 15 May and 20 May, and a, ticketing date between 22 March and 25 March

QV/8C1-DD(15MAY-20MAY), TK(22MAR-25MAR)


6-8

Searching and Sorting PNRs on QueueYou can search and sort PNRs on a queue with the following criteria

DESCRIPTION ENTRY

Airline Code AC

Account Number AN

Boarding Point BP

Creation Date CD

Class of Service CS

Departure Date DD

Flight Number of active segment FN

Passenger Name NM

Off Point OP

Segment Staus Code of active segment SC

Queue-placing Agent Sign SI

Ticketing Date TK


6-9

Displaying a PNR Queue listYou can display a list of Queues containing a specific PNR from the displayed PNR.

DESCRIPTION ENTRY

PNR Queue List Display Example

Display a list of Queues containing the displayed PNR RTQ

Remove the PNR from a specific Queue QXP3

Remove the PNR from all Queues QXP/ALL

------------------------------------------------------------

PNR QUEUE LIST - 3Q2VT9

------------------------------------------------------------

NUM OFFICE ID QUEUE CAT DR DATE / TIME SIGN

0001 MIA1A091C 008 000 01 09JAN/ 1410 AA

0002 MIA1A091C 012 000 00 09JAN/ 1411 AA 0003 MIA1A091C 001 000 01 09JAN/ 1411 AA


6-10

Cars

HE CAR

Amadeus Cars offers reliable, detailed availability and rates information for car rental companies worldwide. Offering car rentals to your customers not only enhances your customer service, but also increases revenue for your office.


• Encode and decode car companies and codes

• Access Amadeus Information Pages for Cars

• Scroll through the car screens and displays

• Access and interpret a Car Location List display

• Access and interpret a Car Availability and Rates display

• Use options to modify a Car Availability and Rates display

• Sell a car from a Car Availability or Car Location List display

• Use Direct Sell or Passive Segment entries

• Modify or cancel a car segment

• Access Car Location Policy, Car Terms, and Car Rate Features displays

Cars January 2009Amadeus North America, Inc.

7-1

Decoding/EncodingUse the DNC entry to encode a car company name or to decode a car company code.

HE ENCODEHE DECODE

DESCRIPTION ENTRY

Amadeus Information Pages for Cars

Amadeus Information Pages include information for each car company about car terms, locations, policies, and many other topics.

GG CAR XXHE CAR XX

HE CAR CODE

DESCRIPTION ENTRY

Encode car name DNC AVIS

Decode a car code DNC ZI

Amadeus can display Amadeus Instant Marketing (AIM) messages in encode/decode, and calculator function displays. AIMs are short advertising messages composed of two lines.

Display general reference pages for Amadeus Cars GG CAR

Display specific pages for car companies GG CAR ZE BOS

Display a specific line in Amadeus Information Pages GG CAR ZE BOS.200

Display equipment codes for a specific car company CE/CO-ZE


7-2

ScrollingInformation displayed on your screen can overflow to other screens. To view the additional information, use these scrolling entries:

HE SCROLL

DESCRIPTION ENTRY

Move down to the next screen of information M -OR- MD

Move up to the next screen of information MU

Move to the top of the first screen of information MT

Move to the bottom of the last screen of information MB

Move to a display for the next day MN

Move to a display for yesterday MY

Move to the previous multi-company Car Availabilityand Rates display

MPCM

Move to the previous single-company Car Availabilityand Rates display

MPCA

Move to previous Car Location List display MPCL


7-3

Car Location ListThe Car Location List display provides you with a complete list of car rental companies and their office addresses for a specific city or airport. The country, state, or province displays are company-specific. You can request a more detailed display by adding options to your CL entry.

To display the list below, we entered:

CL MIA

HE CL

DESCRIPTION ENTRY

Display specific city CL EWR

Display specific city and car company CL ZE EWR

With area identifier: C - City center A - Airport O - Off-terminal T - Terminal N - North of airport S - SouthE - East W - West P - Port R - Resort area X - Rail station

CL EWR-C

CLMIA**AMADEUS CARS LOCATION LIST** COMPANY VICINITY CITY: MIA STATE/PROV: FL CNTRY: USAA ZD+BUDGET MIAE03 2331 COLLINS AVENUE, MIAMI BEACHAB ZI+AVIS MIA-T MIAMI INTL APO 2330 NW 37TH AVE 33142AC ZI+AVIS MIAC02 8330 S DIXIE HIGHWAY SOUTH MIAMI FLAD ZI+AVIS MIAC03 903 SOUTH AMERICA WAY, MIAMI FL 33132AE ZI+AVIS MIAC06 FBO-PRIVATE PLANES ONLY MIAMI 33142AF ZI+AVIS MIAR01 2318 COLLINS AVE S MIAMI BCH FL 33139AG ZT+THRIFTY MIA-T 4050 NW 28TH ST, MIAMI INTL APO, MIAMIAH ZT+THRIFTY MIAC04 MI4-400 S E SECOND AVE , MIAMI

1 Entry redisplay

2 Amadeus Car Location List display header

3 Header line

4 Line identifier (2 letters)

5 Car company code

6 Access indicator

7 Car company name

8 Vicinity code

9 Location address

2

7 8 9

1 3

4 5 6


7-4

Car Availability and RatesCar Availability (CA) and Rates displays offer detailed availability and rates information for car rental companies worldwide. Amadeus has established agreements with major car rental companies. The agreement types are:

• Amadeus Standard Access - These car companies respond with either an SS status code, if the car was booked from an availability display showing an A status code in the display, or with an NN status code, if the car was booked from an availability display showing an R status code in the display. When you end the transaction, the system generates a sell message to the car company.

• Amadeus Complete Access - These car companies are identified by a slash (/) following the two-letter car company code. With Amadeus Complete Access, you access the car company’s database, so you will receive an HK status code before the PNR is ended. Important points to remember when booking a car in Complete Access are:

a) You can only book one car at a time.

b) You must enter the name element before selling the car.

c) Your format is entered directly in the car company’s database before a confirmation number is returned.

d) When confirmed, the car segment shows an HK status code.

e) If your PNR contains more than one passenger, you must associate the car sell entry to one of the passengers in the PNR.

• Amadeus Complete Access Plus - These car companies are identified by a plus sign (+) following the two-letter car company code. Complete Access Plus provides a direct link to the car company’s database and you will receive a confirmation number prior to ending the PNR. A plus sign is appended to the car segment following the confirmation number.

You can request a single- or multi-company Car Availability and Rates display from the PNR, a Car Location List display, or by making a car availability entry.

You can customize your display to show specific car companies, car policies, vehicle types, and information such as taxes, surcharges, or insurance coverage requirements.


7-5

Multi-Company AvailabilityThe multi-company Availability display shows availability and the lowest rates for all companies at a specific location, either airport or non-airport.

To display the availability below, we entered:

CA MIA 17JAN-2/ARR-9A-4P

CAMIA17JAN-2/ARR-9A-4P**AMADEUS CARS RATE AVAILABILITY** CHECK POLICIES: USE CT OR CRMIA MIAMI/FL/US:MIAMI INTLARRIVAL:MO17JAN0X/09:00A RETURN:WE19JAN0X/04:00P A TYPE DAILY-USD ESTIMATED-USD KM/M CHRG STC V1T ET+ENTERPRISE ECAR +20.97 * 81.82 * UNL .00 $$ V2T ZI+AVIS ECAR +37.86@* 140.31@* UNL .00 $$C V** EXTRA CHARGES MAY APPLY ON RATES BELOW **3O RR/BEST RATE ECAR 15.80 * UNL .00 $$$ V4O SV VFB INC ECAR 15.99 * 200M 0.15 $$$ V@-RATE CONVERTED *-EXTRA HOUR/DAY MAY APPLY +-C/A PLUS RATES-SURCHARGES T-TAXES C-COVERAGE V-VEHICLE INFORMATION

1 Entry redisplay

2 Amadeus Cars Availability header

3 Airport or city code and city name, state, country

4 Arrival and return information

5 Check Car Terms or Car Rate Features reminder

6 Item reference number (line number)

7 Vicinity Identifier code

8 Car company code, access indicator, and name

9 Car type

10 Rate plan and currency code

11 Estimated total rate

12 Kilometer or mileage allowance and charge (if applicable)

13 Charge for kilometers or miles in excess of free

14 Surcharge, tax, coverage information may be available

15 Vehicle type information may be available

2

6 7 8

1 3

9 11 12 13

4 5

1410 15


7-6

Single-Company AvailabilityThe single-company Availability display shows availability and the lowest rates for a specific car company and location, starting with the least expensive available rate.

To display the availability below, we entered:

CA ZI MIA 17JAN-2/ARR-9A-4P

CA ZI MIA 17JAN-2/ARR-9A-4P*** AVIS COMPLETE ACCESS PLUS RATE AVAILABILITY *** ZI+MIAMI /US/FL MIAT01 OPENING HOURS:OPEN 24 HOURSMIAMI INT L AIRPORTARRIVAL:MO17JAN0X/09:00A RETURN:WE19JAN0X/04:00PAVIS THANKS YOU FOR YOUR BUSINESS AND FOR USING AMADEUS COMPLETE ACCESS PLUS CHECK POLICIES: USE CR TYPE A DAILY-USD ESTIMATED-USD KM/M CHRG RCODE STC VPGDY 1 ECAR 37.86@* 140.31@* UNL .00 J6 $$C V G 2 EBAR 37.86@* 140.31@* UNL .00 J6 $$C V G 3 EDAR 38.94@* 144.10@* UNL .00 J6 $$C V G 4 CCAR 43.27@* 159.23@* UNL .00 J6 $$C V G@-RATE CONVERTED *-EXTRA HOUR/DAY MAY APPLY S-SURCHARGES T-TAXES C-COVERAGE V-VEHICLE INFORMATIONP-ADVANCE PAYMENT G-GUARANTEE D-DEPOSIT Y-POLICY INFORMATIONMORE

1 Entry redisplay

2 Indicates Complete Access + display

3 Car company code, city or airport, location code, operating hours

4 Arrival and return information

5 Check Car Rate Features reminder

6 Item reference number (line number)

7 Car type

8 Rate plan and currency code

9 Estimated total rate

10 Kilometer or mileage allowance and charge (if applicable)

11 Charge for kilometers or miles in excess of free

12 Rate code

13 Surcharge, tax, coverage, vehicle information included in rate. Enter CR to check.

2

6 7 8

1 3

9 10 11 13

4 5

12


7-7

Car Availability and Rates Formats

HE CA HE CAR OPT

DESCRIPTION ENTRY

Availability entry CA IAH15DEC-20DEC/ARR-9A-6P

Availability at non-airport location (C=city center) CA MIA - C 15DEC-20DEC/ARR-9A-6P

Availability entry, specifying only automatic transmission and air conditioning in the car type

CA MAD 15DEC-3/ARR-9A-6P/VT-**AR

Change a multi-company display to a single-company display (line number from the multi-company display)

CA 7

Availability entry specifying a Car Location code CAZE HOUC13 15DEC-4/ARR-9A-6P

Availability from Car Location List with options (currency)

CAAB15DEC-20DEC/ARR-9A-6P/FC-CA

Availability from a PNR flight segment CA S3

Availability from a PNR flight segment, specific car company

CA ZE S3

Availability from a PNR flight segment, specific car company and car type

CA ZE S3/VT-PCAR


7-8

Car Availability OptionsYou can use options to customize your Car Availability and Rates display request or to modify an existing display.

To add options to a Car Availability and Rates display, enter the options in any order after the basic entry, separated by a slash. Example: CA MIA15DEC-20DEC/ARR-9A-4P/FC-CA

To modify an availability display, enter the options in any order after the basic entry, separated by a slash. Example: CA/CO-ZE/DD-27DEC

HE CAR OPTIONS

DESCRIPTION ENTRY

Company option changes a multi-company display to a single-company display

/CO-

Pick-up Date option changes the pick-up date /DT-

Drop-off Date option changes the drop-off date /DD-

Foreign Currency option displays rates in another currency. (You can use the 2-letter ISO country code, the 3-letter currency code, or specify Euros.) Example: /FC-CA

/FC-

Location option changes the location /LO-

Rate option specifies the rate category (business, convention, etc.), rate plan (daily, weekly, etc.), or special promotional rateExample: /RC-C-

/RC-

Vehicle type option specifies a car type /VT-

Compares rates for specific car types(multi-company display only)

/VTA-E-C


7-9

Selling a CarThere are two types of car sell entries:

• Short sell: This entry lets you sell directly from Availability and Rates displays and Car Location List displays.

• Direct sell: This entry requires you to have all the information, such as car company identifier, pick-up and drop-off dates, arrival and return information, and car type code.

Short Sell

HE CS

DESCRIPTION ENTRY

Sell from Car Availability display by line number CS 4

Sell from line 4 in the Car Availability display, and associate to name 2

CS 4/P2

Sell from Car Availability display with specific options(specific equipment - navigational system)

CS 4/SQ-NVS

Sell from Car Availability display with options (corporate ID number, identification number, and supplementary information), and associate it to passenger 2

CS 4/CD-49567/ID-12345/SI-RQST BUICK REGAL/P2

Sell from Car Location List display with specific options CS AB15DEC-2/VT-ECMN/ARR-9A-6P/RC-BEST

Sell from Car Availability using previous options CS 4 /SI - - /CD - - /ID - -


7-10

Direct Sell

When you know all the required information, you can sell a car directly, without first requesting a Car Availability display. You need to know the car company code, airport/city code, pick-up and drop-off dates, arrival and return information, and vehicle type. You can use a rate code option with a rate category and rate plan, and add any other options.

HE CS

Note: If the car company supports “Best Rate,” and the Default Rate Code (DRC) indicator in your office profile is set to Y (Yes), the System adds the rate qualifier /RC-BEST to your entry to ensure that a rate is always returned with the confirmation.

Passive segment

You can use passive segments to enter a car segment in an Amadeus PNR without generating a message to the car company, when you or your customer has reserved a car directly with a car company.

To enter a passive segment you must include the CS (Car Sell) transaction code, car company code, location, pick-up and drop-off dates, vehicle type, and confirmation number, along with any optional features that may have been confirmed.

HE CS

DESCRIPTION ENTRY

Sell a car CSZIATL 15MAR-24MAR/VT-ICAR/ARR-2P-8A

Sell a car, include the customer’s ID number, and specify supplementary information

CSZEATL 15MAR-24MAR/VT-ICAR/ARR-2P-8A/ID-12345/SI-REQ NON SMOKING

DESCRIPTION ENTRY

Amadeus Complete and Complete Access Plus only, enter a long sell format indicating a rate quote, and the confirmation number

11ACSZEMIA15OCT-2/ARR-3P-6P/VT-SCAR/RQ-55.00/CF-12345

Enter Amadeus Standard Access passive segment CSACLAX 15MAR-24MAR/VT-SCAR/ARR-2P-5P/RQ-35.00/CF-4567

Use Auxiliary Car segment to enter print remarks on an invoice (Up to 5 lines of freeflow text. Use commas to separate lines.)

CU1AHK1MIA18JUN-20JUNLCAR/FREEFLOW TEXT/CF-12345


7-11

Modifying and Canceling a CarTo modify a Car segment, indicate the segment number followed by a slash (/) and the option and information you want to change. You can combine several options in one transaction.

Car options are divided into two categories: active and non-active. When you modify an active option for an Amadeus Complete Access or Complete Access Plus booking, the system resells the segment, checks the availability status, and validates the rules. When you modify an active option for an Amadeus Standard Access booking, a new message is sent to the car company when you end the transaction.

Active options - cancels and rebooks the segment with a new confirmation

Option Explanation

/DT- Pick-Up Date

/DD- Drop-Off Date

/VT- Vehicle Type

/LO- Location Code

/RC- Rate Code

Non-active options - does not cancel and rebook the segment with a new confirmation

Option Explanation

/SI- Supplementary Information

/ID- Identification number

/CD- Corporate Identification number (rate and/or rate code may change)

HE CAR MODIFY HE CAR CANCEL

DESCRIPTION ENTRY

Change the drop-off date for car element 4 4/ DD-20DEC

Change the vehicle type for car element 4 4/VT-PCAR

Add more supplementary information to car element 4 4/ SI-*PREFERS BUICK REGAL

Delete existing supplementary information from car element 4

4/ SI-

Cancel car segment 4 in the PNR XE 4


7-12

Car TermsFor Amadeus Standard Access and Complete Access car providers, you can display Car Terms to check restrictions and requirements for rates shown in a Car Availability and Rates display. You can also display Car Terms for a car segment in a PNR. The segment must contain a valid rate code stored in the Amadeus Cars database.

HE CT

DESCRIPTION ENTRY

Request a Car Terms display from a Car Availability display

CT 4

Display specific categories by keyword code CT2/TAX/SUR/PUP

Display specific categories by key letter CT2/T/S/U

Request Car Terms from PNR Car segment 4 RTSVCC 4

Category Keyword Key Letter

Rate RAT R

Tax TAX T

Surcharge SUR S

Coverage COV C

Vehicle type VEH V

Location LOC L

Rate code RCD E

Remarks RMK K

Advance booking ADV B

Guarantee GUA G

Deposit DEP D

Pickup PUP U

One way ONW O


7-13

Car Rate Features For Amadeus Complete Access Plus providers, you can display Car Rate Features from an availability display or a PNR segment. The display can include:

• A breakdown of the estimated total rate

• Tax information

• Surcharges

• Insurance coverage

• Vehicle type information

• Advance booking information

Information shown in the display is obtained from the car provider’s central reservation system. You can display specific categories using the same keywords and key letters as those used for Car Terms.

HE CR

DESCRIPTION ENTRY

Request a Car Rate Features display from a Car Availability display

CR 4

Request Car Rate Features from PNR Car segment 4 RTSVCC 4

Display specific categories by keyword CR 4/TAX/SUR/PUP

Display specific categories by key letter CR 4/T/S/U


7-14

Car Location Policy You can use Car Location Policy functionality to display a specific car company’s location, coverage, surcharge, tax, and vehicle type information without accessing an availability display.

HE CPO

DESCRIPTION ENTRY

Display Car Policy information for a specific car company and city

CPO ZI MIA

Display Car Policy LOCATION information for a car company and city

CPO ZIMIA/L

Display Car Policy COVERAGE information for a car company and city

CPO ZI MIA/C

Display Car Policy SURCHARGE information for a car company and city

CPO ZI MIA/S

Display Car Policy TAX information for a car company and city

CPO ZI MIA/T

Display Car Policy VEHICLE TYPE information for a car company and city

CPO ZI MIA/V


7-15

Car Type Codes

Amadeus uses standard ACRISS codes for individual vehicle type codes, and pseudo codes for predifined groups of vehicles. Both ACRISS codes and pseudo codes are composed of four characters, each character representing an item used to identify the car type. The codes are used are used with the VT option to request a specific car car type or to customize a Car Availability display.

For example: CA MIA15JUN-20JUN/ARR-9A-4P/VT-ECAR

Care Type Code indicators and their positions are:

• The first letter represents the Vehicle Class Code, which identifies the vehicle size. Vehicle classes vary, depending on the car company. In the example above an Economy (E) size car is requested.

• The second letter represents the Vehicle Type Code, which identifies the specific type of vehicle (i.e., 2-door, 4-door, truck). The C in the entry above indicates a 2- or 4-door car.

• The third letter represents the Transmission Type Code, which identifies an automatic or a manual shift vehicle. In this example, the request is for an Automatic (A) transmission type.

• The fourth letter represents the Fuel/Air Conditioning Code, which identifies the fuel type and whether the vehicle is equipped with air conditioning or not. The R in the entry above is a request for a car with an unspecified fuel type that has air conditioning.

You can enter a wildcard symbol (*) in any of the positions to indicate you have no preference for this option. For example: CA MIA15JUN-20JUN/ARR-9A-4P/VT-IC**

To display a complete list of ACRISS and Pseudo codes, enter: HECARCODES


7-16

Here is a list of car type ACRISS codes used in Amadeus:

HE CAR CODES

Vehicle Class Vehicle Type Transmission Type Fuel/Air Conditioning

M - Mini B - 2 or 3 door A - Automatic unspecified R - Unspec fuel w/ AirE - Economy C - 2 or 4 door M - Manual unspecified N - Unspec fuel w/o AirC - Compact D - 4 or 5 door C - Manual AWD A - Hydrogen w/ AirI - Intermediate F - SUV D - Automatic AWD B - Hydrogen w/o AirS - Standard E - Coupe B - Automatic 4WD C - Electric w/o AirF - Full-size G - Crossover N - Manual 4WD E - Electric w/ AirP - Premium H - Motor home D - Diesel w/ AirL - Luxury K - Commercial van/truck Q - Diesel w/o AirO - Oversize M - Monospace H - Hybrid w/ AirN - Mini elite P - Pickup regular cab I - Hybrid w/o AirH - Economy elite Q - Pickup extended cab F - Multi fuel w/o AirD - Compact elite T - Convertible M - Multi fuel w/ AirJ - Intermediate elite W - Station wagon L - LPG w/ AirR - Standard elite Y - Two wheel vehicle S - LPG w/o AirG - Fullsize elite J - Open air all terrain U - Ethanol w/ AirU - Premium elite L - Limousine X - Ethanol w/o AirW - Luxury elite N - Roadster V - Petrol w/ AirX - Special R - Recreational vehicle Z - Petrol w/o Air

S - SportV - Passenger vanX- SpecialZ - Special offer


7-17

Rate Categories and Rate Plan OptionsRate Categories

Rate categories are used to identify members, accounts, or entities that qualify for discounted rates. If a car company is offering a special promotional rate, you can use the Rate Code (/RC-) option with a rate category to display availability for that company’s promotional rate, then sell the car segment for the special rate.

Example: CA ZI MIA 15JUN-4/ARR-9A-5P/RC-C-

Note: The special rate must be in the Amadeus database. When you specify a rate category in the/RC- option, you must enter a dash after the category code.

Example: /RC-A-AA

Rate Plan Options

Rate Plan options are used to either restrict the Car Availability and Rates display or to sell car segments identifying specific rental periods. Rate plans must be used in conjunction with a rate category. The car company sends the one-letter Rate Plan code along with the rate confirmation in the car segment.

You can also combine a rate category with a rate plan to identify the rental period. For example, you can request a travel industry discount on a monthly rate plan.

Example: /RC-IM-

HE CAR OPTION

Rate Categories Rate Plans

A - Association D - Daily

B - Business E - Weekend

C - Corporate H - Hourly

G - Government M - Monthly

I - Industry W - Weekly

K - Package X - Extra days

P - Promotional R - Extra hours

S - Standard (default)

U - Consortium

V - Convention


7-18

Cars Quick Reference

Amadeus supports all of these options, but every car company might not. For more information on a specific car company see HE CAR xx.Created by Ama-deus Training. Revised 1/09.

Option Description Use with Min/Max

Example Supported Sell Options

/ARR- ARRIVAL INFORMATION CA, CS 2 - 36 /ARR-8A-5P YES

/BA- BOOKING AGENT CS 1 - 12 /BA-PAUL YES

/BS- BOOKING SOURCE CS 5 - 8 /BS-12345678 YES

/CD- CORPORATE ID NUMBER CS 1 - 20 /CD-40123456 NO

/CF- CONFIRMATION CS 3 - 16 /CF-40592890 NO

/CO- COMPANY CODE CA, CS, CL 2 - 2 /CO-ZE-ZD NO

/DD- DROP-OFF DATE OR NUMBER OF DAYS

CA, CS 1 - 7 /DD-23 MAR/DD-7 (NUMBER OF DAYS)

YES

/DO- DROP-OFF LOCATION CA 3 - 11 /DO-LHR /DO-PARCO5 YES

/DT- DATE FIELD CA, CS 4 - 15 /DT-25MAR-30MAR/DT-25MAR-5

YES

/FC- FOREIGN CURRENCY CA 2 - 3 /FC-DE /FC-EUR NO

/FP- FORM OF PAYMENT CS 2 - 44 /FP-CCAX12345789EXP0305 YES

/FT- FREQUENT TRAVELER CS 1 - 26 /FT-CO123456789 YES

/ID- CUSTOMER ID CS 1 - 20 /ID-123456789 YES

/IT- TOUR NUMBER CS 1 - 20 /IT-ABCDEFGH YES

/LO- LOCATION CA 3 - 6 /LO-MIA NO

/MI- MILEAGE QUALIFIER CA, CS 1 - 1 /MI-M /MI-U NO

/PUP- PICK UP CS 3 - 11 /PUP-MIAC05* YES

/RC- RATE CODE CA, CS 2 - 8 /RC-SD-ABC YES

/RQ- RATE QUOTE CS 2-59 /RQ-USD129.39-.00 UNL YES

/RT- RETURN TIME CA, CS 3 - 6 /RT-6P YES

/SI- SUPPLEMENTAL FREE FLOW INFORMATION

CS 3 - 15 /SI-RQST BUICK REGAL YES

/SQ- SPECIAL EQUIPMENT CS 3 - 15 /SQ-CSI (INFANT SEAT) YES

/TK- TRACKING FIELD CS 1 - 25 /TK-COUPON NUMBER YES

/VT- VEHICLE TYPE CA 1 - 24 /VT-ECAR /VT-E YES

/VTA- VEHICLE TYPE ALL CA 1 - 24 /VTA-E-C-LCMN YES

/**- AGENCY ACCOUNTING CS 1 - 25 /**-IBM SALES DEPT YES


7-19


7-20

Amadeus Hotels

HE HTLSelling hotel rooms for your customers can increase revenue for your office. Amadeus Hotels offers you detailed information on room availability, rates, hotel features and property information, for an extensive number of properties in cities all over the world.


• Encode hotel company and rate code names

• Decode hotel chain and rate codes

• Access Amadeus Information Pages for Hotels

• Scroll through Hotel screens and displays

• Access and interpret Amadeus Hotel List displays

• Access and interpret Amadeus Hotel Availability and Rates and Amadeus Hotel Property Information displays

• Access Amadeus Hotel Points of Reference

• Sell hotel rooms

• Enter Passive segments

• Display Amadeus Hotel Features

• Modify and cancel reservations

Amadeus Hotels January 2008Amadeus North America Inc.

8-1

Decoding/EncodingUse the DNH entry to encode the name of any hotel chain or to decode any hotel chain code (both sub and master chains). Use DNN to encode and decode rates codes.

HE ENCODEHE DECODE

DESCRIPTION ENTRY

Encode hotel name DNH MARRIOTT

Decode hotel code DNH MC

Decode Amadeus Hotel Master Chain Code DNH EM

Encode rate code DNN SENIOR

Decode rate code DNN BNB

You see short advertising messages (two lines) at the top of Amadeus Hotel Availability displays.


8-2

Amadeus Information Pages for HotelsYou can find details about a hotel chain’s policies, contacts, and many other topics in Amadeus Information Pages.

GG HTL xxHE HTL xx

HE HTL CODE

DESCRIPTION ENTRY

Display general reference pages for Amadeus Hotels GG HTL

Display specific pages for hotel chain GG HTL MC

Request hotel information by keyword GG HTL MC NEWS

Request a summary of all chain-specific requirements and information

HE HTL MC


8-3

ScrollingIf information in a display overflows to other screens, you can use scrolling entries to move around within the display.

HE SCROLL

DESCRIPTION ENTRY

Move down to the next screen of information M -OR- MD

Move up to the next screen of information MU

Move to top of the first screen of information MT

Move to display for the next day MN

Move to display for yesterday MY

Move to previous Multi-property display MPHM

Move to previous Single-property display MPHA

Move to previous Hotel List display MPHL

Move to previous Hotel Property Information display MPHF


8-4

Amadeus Hotel ListThe Amadeus Hotel List display provides you with a random list of hotels for a specific city or airport. You can also display a list of hotels in a country, state, or province, but you must specify a hotel chain in your request. To customize your display, add options to your entry. Amadeus Hotel List displays can be requested from Amadeus Hotel Availability and Amadeus Hotel Property Information displays.

HE HL

DESCRIPTION ENTRY

Display Hotel List for specific city HL CHI

Display Hotel List for a specific master chain code for all associated cities, airports, and rail stations (If your agent sign preference for AAR is set to Y, the /AR-ALL option is applied automatically)

HL EM CHI / AR-ALL

Display Hotel List for specific chain code for entire country

HL HH US

Display Hotel List for chain code in specific state and country HL HH US NV

Display Hotel List for specific city, with specific facilities HL MIA/FF - BUS - PCH

Display Hotel List for specific area, free transportation, zip code and telephone area code or exchange number

HL MIA/AR-N/TR-F/ZP-33166/PH-305

HLIAH SEE ALSO: HOU CXO LJN GLS AR TR CTY HOTEL NAME ALL AREAS US IAH TX AA N T IAH WY+WYNDHAM GREENSPOINT NORTH HOUS AB A F IAH SI!SHERATON NORTH HOUSTON AT IAH AC N F IAH MC!MARRIOTT NORTH AT GREENSPOINT AD N T IAH LW!HOTEL GRANDUCA AE E T IAH CX!COUNTRY INN-SUITES HUMBLE TX AF W T IAH CZ!COMFORT SUITES NW FREEWAY AG N T IAH OZ!SUPER 8 MOTEL - HOUSTON BROOKH

1 Access indicator

2 Chain code and hotel name

3 Country, city and state

4 Line reference

5 Area or vicinity code (West)

6 Recommended transportation

7 City or airport location of hotel

1 2 3

4 5 6 7


8-5

Hotel Facts and Features Amadeus Hotel Features displays provide you with information about a hotel property. It contains information such as the address, telephone number, features, policies, and services. You can customize your display by adding either the one- or three-letter category codes to your entry. There are a total of sixteen categories.

Some of the fequently used categories are:

HE HF

Category letter Category keyword Explanation

L LOC Location

E EXT Extra charges

P POL Policies

D DEP Deposit

G GNT Guarantee

F FAC Facilities

C COM Commission

T TRA Transportation

Y SFY Safety Features

DESCRIPTION ENTRY

Display Hotel Property Information from a Hotel List display

HF AB

Display complete Hotel Property Information for hotel property on line 2 of an Hotel Availability display

HF 2

Display Hotel Property Information from a Hotel segment in a PNR

HF S3

Display location and facilities features for Hotel segment 5 in PNR

HF S5-L-F OR HF S5-LOC-FAC


8-6

Hotel Availability and Rates

Amadeus Hotel Availability and Rate displays provide detailed information on room availability, rates, and property information for hotels worldwide. Many rates, such as weekend and promotional rates are available.

Amadeus has four types of access agreements with major hotel chains:

• Amadeus Hotel Standard Access - When you book these hotels, the system generates a booking message to the hotel chain at End Transaction (ET). The hotel either generates a confirmation message back to Amadeus, or updates the PNR directly. The information is supplied to Amadeus by the hotel chain. The access indicator on the display is a (blank). Access indicators appear to the right of the chain code in Amadeus Hotel Availability and Rates displays.

• Amadeus Hotel Complete Access - When you book these hotels, your request is sent immediately to the hotel chain via a high-speed communication link. The hotel usually confirms/denies your request within four to eight seconds. The information is supplied to Amadeus by the hotel chain. The access indicator is a slash (/).

• Amadeus Hotel Complete Access Plus - With hotels using this access level, all data comes directly from the hotel chain’s database. This allows the provider to display real-time information and more detailed room and rate descriptions. Amadeus Hotel Complete Access Plus hotels are identified by a plus symbol (+).

• Amadeus Hotel Dynamic Access - Allows true interactive shopping in the Multi-property display, showing the latest rate and availability information directly from the hotel company’s own system. Amadeus Hotel Dynamic Access hotels are identified by an exclamation mark (!).

Amadeus Hotels are displayed in several different ways:

• Multi-Property - All hotel chains that meet your search criteria will be displayed. Hotels are displayed in random order with a date range shown for each hotel.

• Single-Property Complete Access or Standard Access - All rooms and rates from a specific Complete or Standard Access hotel are listed, from lowest to highest.

• Single-Property Complete Access Plus or Dynamic Access - All rooms and rates for a specific Amadeus Hotel Complete Access Plus or Dynamic Access hotel are listed, from lowest to highest. The layout of the information is different since you are viewing the hotel provider’s database.

You can customize these displays to narrow your search by using hotel options. This allows you to quickly locate the hotel property that best meets the needs of your customer.

To request special rates such as: qualified, client, and negotiated rates you must add the option (/SR-) to the end of your entry, followed by the special rate code you are requesting.


8-7

Multi-Property Availability

The Multi-property display shows availability and a rate range from lowest to highest for all companies that match the search criteria specified in your availability entry. To request the Amadeus Hotel Availability display below, we entered:

HA NCE 20FEB-1

FR NCE ALL AREAS WE 20FEB08-21FEB08 *SGL* AR TR CUR 1 PD!PARK INN NICE A T EUR =! 105.00-105.00 2 BA BOSCOLO PLAZA HOTEL D T EUR =! 123.00-509.00 3 RD!RADISSON SAS NICE W T EUR =! 140.00-485.00 4 LW!PALAIS DE LA MEDITERRANEE D T EUR =! 180.00-2100.00 5 UI+MASSENA HOTEL (C) D T EUR = 105.00-168.00

1 Country and city codes requested

2 Area of city requested (default is ALL)

3 Day of week

4 Check-in and check-out dates

5 Single occupancy (default)

6 Amadeus Hotel Complete Access Plus indicator (+)

7 Amadeus Hotel Dynamic Access indicator (!)

8 Amadeus Hotel Standard Access indicator ( )

9 Hotel property name

10 Closed indicator (C)

11 Rate range

12 Area of city property located (D = downtown)

13 Suggested transportation from airport (T = taxi)

14 ISO currency code rates are displayed in (EUR= Euro)

2

6 7 8

1

9

3

1410 11 12 13

4 5


8-8

Single-Property Availability

The Single-property display for Amadeus Hotels provides you the room types and rates for a specific property. The availability status is indicated in the display. All rooms are shown, including rooms that are closed. You get detailed room and rate descriptions. From a Multi-property display, enter:

HA1

**** RAMADA **** US MIA FL WE 20FEB08-21FEB08 *SGL* RA+RAMADA LTD S MIAMI DADELAND MIA974 S TAXI USD Y PERSONAL BEST HOSPITALITY 1)169.00 STANDARD RATE N2DRAC 4 COMFORTABLE ROOM WITH 2 DOUBLE BEDS AMENITIES/NONSMOKING 2)169.00 STANDARD RATE A2DRAC 4 CONVENIENT ROOM HAS TWO DOUBLE BEDS STANDARD AMENITIES/SMOKING 3)169.00 STANDARD RATE K1KRAC 4 NON SMOKING BUSINESS CLASS ROOM WITH A KING BED 4)159.00 STANDARD RATE ROH*** 4 COMFORTABLE ROOM WITH 1 DOUBLE BED AMENITIES/NONSMOKING 5)169.00 STANDARD RATE ROH*** 4 COMFORTABLE ROOM WITH 1 KING BED AMENITIES/NONSMOKING END OF DISPLAY

2 6

7 8

1 3

9 10 11 13

4

14 15 16

5

12

1 Country and city codes requested

2 Name of reservation system supplying information

3 Hotel name

4 Day of week

5 Check-in and check-out dates

6 Single occupancy (default)

7 Hotel chain code and access type indicator (CA+)

8 Line reference and rate

9 Rate code

10 Requirements: (4PM hold time

11 Description of rate supplied by hotel company

12 Property identifier

13 Area or vicinity code (south)

14 Suggested transportation from airport (taxi)

15 ISO currency code rates are displayed in

16 Hotel meets F.E.M.A. regulations


8-9

Hotel Availability and Rates Formats HE HA

DESCRIPTION ENTRY

Request a Multi-property display from a PNR, and specify segment number (if flight segment is an airport code, only hotels associated to that airport code are displayed)

HA S2

Request a Single-property display from a Multi-property display, by line number

HA 1

Request a Multi-property display specifying the chain code, from a PNR segment and specify area, for location other than the airport

HA EM S4 /AR-D /LO-CHI

Request a Multi-property display from a PNR segment, and specify a non-airport city.

HA S4 /CT-CORAL SPRINGS

Request a Single-property display, and specify city, dates, hotel name, double occupancy and special rates

HA MIA 15MAY-4/HN-FONTAINEBLEAU/RT-2/SR-COR

Request a Multi-property display and specify city, dates, double occupancy, area request (R = resort), facility feature (B=beach front), rate range.

HA MIA 15MAY-19MAY/RT-2/AR-R/FF-BEA/QU-175-200

Request all hotels matching the criteria, including hotels that are closed for sale in all areas. Hotels that match the request but are closed for sale appear without a rate or currency code. (If your agent sign preference for AAR is set to Y, the /AR-ALL option is applied automatically)

HA MIA 7JUN/ST-ALL/AR-ALL

Request a Multi-property display for multiple chains, showing all associated cities (if your agent sign preference for AAR is set to Y, the /AR-ALL option is applied automatically)

HA HOU 15JUN-2/CO-HH-HY/AR-ALL

Request a Single-property display, and specify the chain code and property identifier, with rates to be shown in USD using either the country or currency code

HA HL PAR209 /FC-US

Request to change to a Single-property display, from line AB of a Hotel List, and specify check-in date and number of nights

HA AB 5JUN-3


8-10

Hotel Alternate Property DisplayThe Alternate Property display lists up to five alternate properties proposed by a hotel chain when the property you originally request is closed for sale. This feature is available for hotel chains that support this feature with Amadeus Hotel Dynamic and Complete Access Plus. To determine which hotel chains support this feature, see GGHTLSPEC.

HE HAGG HTL SPEC

DESCRIPTION ENTRY

Display Multi-property availability for all properties including those that show closed for sale (If HST in the agent preference is set to Y, the /ST-ALL option is included automatically)

HALAX/ST-ALL

Move to Single-property availability from an Alternate Property display

HAA3

Display Hotel Property Information from an Alternate Property display

HFA3


8-11

Amadeus Hotel Points of ReferenceA Point of Reference (POR) is any type of landmark considered important enough to be used as a point of reference when searching for a hotel. With Amadeus Hotel Points of Reference, you can search for hotels that are less than a specified distance from a specific point of reference. Each POR is assigned a category, such as an airport, university, sports stadium or tourist attraction, to name a few. This option helps you quickly locate the hotel property that best meets the needs of your customer when they want to stay near a particular attraction or landmark.

HE POR

DESCRIPTION ENTRY

List all POR categories DRP-CAT

List all attractions in specific city DRP*/LAX-ATT

Search all reference categories with specified name, country and state

DRP MANNS CHINESE / US CA

Display Hotel Availability from a DRP list HA L1/DT-23JAN-3

Display Hotel Availability near a specific POR HA MSP/RP-SHO-MALL OF AMERICA

Display Hotel Availability for specific city, POR and distance

HA NYC/RP-HTL-MARRIOTT MARQUIS/DI-.1M

Display Hotel Availability for specific city, dates, within specified distance of POR

HA NYC 15JUN-3/ RP-ATT-RADIO CITY MUSIC HALL/DI-1M

Display a Hotel List for all properties within a specific distance of a POR

HL LAX/RP-SPO-DODGER STADIUM/DI-2M


8-12

Selling a HotelYou can sell hotel rooms in two ways:

• Short Sell: This entry lets you sell directly from a Single-property Availability and Rates or Hotel List display.

• Long Sell: This entry requires you to have all the information, such as property identifier, check-in and check-out dates, room type, and rate. When selling from an Amadeus Hotel List display, you can use the line code instead of the property identifier in your sell entry.

HE HS

DESCRIPTION ENTRY

Sell from a Single-property display by line reference number ( Hotel Complete Access Plus or Hotel Dynamic Access)

HS1

Sell from a Single-property display by line and column reference (Hotel Standard Access or Hotel Complete Access)

HS 1B

Sell from a Hotel Availability and Rates display with options and passenger association

HS 21 /CD-1234 /ID-67890 / SI-NEAR ELEVATOR/ G-CCAX378200000000000EXP0607/P1

Sell from a Hotel List display. (similar to a long sell entry, except you replace the property code with the property line number)

HS AB 5JAN-10JAN/RT-A1K/SR-COR


8-13

Hotel Passive Segments

You can use Passive segments to add a hotel booking that was not booked in the Amadeus System. To add a Passive segment, make a sell entry, include the /CF- option with a confirmation number. If you omit the /CF- option, a new booking will be generated.

HE HUHE HS

DESCRIPTION ENTRY

Enter a Passive segment for a Hotel Complete Access, Complete Access Plus and Dynamic Access hotel chain

11A HS HY ATLHRA12DEC-15DEC/CF-1234/RQ-250.00/RT-A1K

Enter a Passive segment from a Hotel Availability and Rates display for Hotel Standard Access chain

HS 1A /CF-12345/RQ-100.00

Enter a Passive segment as an Auxiliary Hotel segment, if the hotel is not stored in the Amadeus Hotels database

HU 1A HK1 SFO 15JUN-17JUN/THE TEMPLE HOTEL/ CF-12345, 562 SUTTER STREET, 415-555-4434, RATE 139.00 PER NIGHT


8-14

Amadeus Hotel Pricing

Amadeus Hotel Pricing displays show detailed information about a specific room or rate. You can request a Hotel Pricing display from a single-property hotel availability display or by referencing a hotel PNR segment. For Dynamic Access and Complete Access Plus hotels, the information comes directly from the hotel chain’s own reservation system. For Standard Access and Complete Access hotels, the information comes from the Amadeus database. Hotel Pricing displays are comprised of these categories:

HE HP

Category letter Category keyword Description

R RAT Rate Information

T TTX Known taxes and estimated total amount (certain providers only)

I INC Rate Inclusions / extras

D DES Description

C CXL Cancellation policies

B BOO Booking requirements

O OTH Other Information

DESCRIPTION ENTRY

Display complete hotel pricing from a Single-property Hotel Availability display, line 5

HP 5

Request a Hotel Pricing display for rate and description information

HP5-R-D

Request a Hotel Pricing display for cancellation policies, from segment 3 of the PNR

HPS3-CXL -OR- HPS3-C

Request Amadeus Hotel Complete Reservation Details for segment 3

RTSVCH 3


8-15

Modifying and Canceling a Hotel Segment Before making any changes to a hotel segment be aware that a change may result in the segment being cancelled and rebooked. To modify a Hotel segment, you only need to indicate the segment number followed by a slash (/), then the option and data you want to change. You can combine several options in a single transaction. For modification purposes, Hotel Option codes are divided into two categories:

• Critical options: When you enter a critical option, Amadeus tries to book a new segment. If the new request is accepted by the hotel, the old segment is cancelled. If the new request is rejected, the old segment is retained.

• Non-critical options: These options add information to an existing reservation. They modify but do not rebook the segment.

For Amadeus Hotel Complete Access or Complete Access Plus chains, whether an option is critical or non-critical, depends on the hotel chain. To see which options are critical for a particular company, enter: HE HOTEL xx (xx is the Hotel Chain code).

For Standard Access chains, the critical options are:

Option Explanation

/DT- Check-in date

/DD- Check-out date

/RT- Room type

All other options are non-critical.

When you delete or cancel an Amadeus Hotel Complete Access, Complete Access Plus or Dynamic Access segments, the hotel chain sends a cancellation number that is stored in the PNR or PNR history as a Remark (RM) element after you end the transaction (ET). Your booking is correctly canceled only when a valid cancellation number has been returned to the RM element.

If the booking was made in Standard Access, check HEHTLxx to see if the hotel chain sends cancellation messages.

When you modify or cancel a Hotel segment with a GK status code, Amadeus does not generate any type of message to the hotel chain. You must make the changes directly with the hotel chain.

HE HTL MODIFY HE HTL CANCEL

DESCRIPTION ENTRY

Modify segment 3 to show new dates, customer ID number and request first floor room

3/ DT-3MAR-2 /ID-67553 /SI- * FIRST FLOOR

Delete deposit information for hotel in segment 4 4/DP-

Cancel active segment 5 XE 5


8-16

Hotel Rate Type CodesThe Hotel Rate Type code consists of three letters that identify the type of rate or reason for quoting a specific price for the room. There are two kinds of rate codes: those standard to all hotels and those specific to the hotel chain. To decode a Hotel Rate Code, enter:

DNN xxx (where xxx = Rate Type code)

HE HTL CODE

Standard Rate Types Code

Convention CON

Corporate COR

Family FAM

Government GOV

Military MIL

Package PKG

Promotional PRO

Standard Rac rate RAC

Senior Citizen SRS

Stopover STP

Tour TUR

Travel Industry TVL

Weekend WKD


8-17

Amadeus Hotel Quick Reference Option Description Use with Min/

MaxExample Segment

modification

/**- Accounting HA,HS 1-25 /**-ACCNT REF 4210 Yes

/AD- Address HA,HL 1-10 /AD-Westheimer No

/AO- Amount override HS 4-14 /AO-59.00 Yes

/AP- American plan HS 3-17 /AP-USD80.-2 Yes

/AR- Area identifier HA,HL 1-5 AR-D (downtown) No

/BS- Booking source HA,HS 5-8 /BS-223456 Yes

/BT- Bed type HA 1-3 /BT-K-Q No

/CD- Corp. ID number HS 1-20 /CD-12345678 Yes

/CF- Confirmation HS 2-16 /CF-345K78G No

/CO- Chain code HA,HL 2-8 /CO-HI No

/CR- Crib HS 3-17 /CR- Yes

/CT- Hotel city search option

HA,HL 3-25 /CT-CLEAR LAKE No

/DD- Check-out date HA,HS 1-7 /DD-15MAY Yes

/DI- Distance from Point of Reference

HA,HL 2-4 /DI-3M (miles) or

/DI-5K (kilometers)

No

/DP- Deposit HS 3-13 /DP-CCxx(number)EXP1207

Yes

/DT- Check-in date HA,HS 4-15 /DT-12MAY Yes

/EX- Extra person charge

HS 3-17 /EX-USD 15.00-1 Yes

/FA- Family American Plan

HS 3-17 /FA-USD80.00-3 Yes

/FC- Foreign currency HA 1-3 /FC-EUR or/FC-EU No

/FF- Facilities HA,HL 1-3 /FF-PCH-JAC-SAF No

/FM- Family Modified American Plan

HS 3-17 /FM-USD70.00-5 Yes

/FT- Frequent traveler HS 1-28 /FT-CO12345678 Yes

/G- Guarantee HS 2-31 /G-CCxx(number)EXP1207

Yes

/HC- Hotel category HA,HL 1-2 /HC-L-F No

/HN- Hotel name HA,HL 2-40 /HN-Golden Eagle No


8-18

Amadeus supports all of these options, but every hotel chain might not. For more information on a specific hotel chain see HE HTL xx.Created by Amadeus Learning Services.Revised 11/02

/ID- Customer ID HS 1-20 /ID-1234KT56 Yes

/LO- Location HA,HL 3-3 /LO-JFK No

/MA- Modified Am. Plan

HS 3-17 /MA-USD68.00-4 Yes

/NR- Number of rooms HS 1-2 /NR-3 No

/PH- Phone number HA,HL 10 /PH-2017968995 No

/QU- Rate limit/range HA 1-10 /QU-100 or /QU-100-150 No

/RA- Adult rollaway bed

HS 3-17 /RA-USD10.00-1 No

/RC- Child rollaway bed

HS 3-17 /RC-USD10.00-1 Yes

/RG- Rate guarantee HS 2-38 /RG-124.00 Yes

/RO- Room override HS 1-8 /RO-S1K Yes

/RP- Point of Reference

HA,HL 7-49 /RP-ATT-Walt Disney World Resort

No

/RQ- Rate quote HS 2-38 /RQ-89.00 Yes

/RT- Room type HA,HS 1-7 /RT-2 (double occupancy)

Yes

/SI- Supplemental information

HS 2-45 /SI-Ocean view Yes

/SF- Safety HA,HL Y for Yes /SF-Y or /SF-* No

/SR- Special rates HI HA,HR 3 /SR-XXX-YYY-GOV No

/ST- Status HA 1-3 /ST-A or /ST-*

(*=available and on-request only)

No

/TR- Transportation HA, HL 1-9 /TR-F No

/ZP- Postal info HA,HL 1-10 /ZP-75019 Yes


8-19


8-20

Invoice and Itinerary

HE INVHE ITIN

Once you have all the required elements in your PNR you are ready to issue a ticket. You can request tickets, invoices, or itineraries independently, or you can issue a ticket and an invoice or itinerary together. You can also display an invoice or itinerary before printing.


• Display an itinerary

• Print an itinerary

• Display an invoice

• Print an invoice

Invoice and Itinerary June 2010Amadeus North America, Inc.

9-1

Itineraries An itinerary is a list of the passenger’s travel arrangements. It can include flight information, hotel and car rental information, and other miscellaneous information.

HE IEDHE ITINHE IBD

Itinerary OptionsYou can use many different options to customize your itinerary.

DESCRIPTION ENTRY

Display extended itinerary IED

Print extended itinerary IEP

Print extended joint itinerary IEPJ

Display basic itinerary IBD

Print basic itinerary IBP

Print basic joint itinerary IBPJ

DESCRIPTION ENTRY

Request language preference /LP

Select a passenger /P

Select a segment /S


9-2

Itinerary Display Example

DATE 07FEBRUARY05 BOOKING REF YFISGA AMADEUS CANADA 6299 AIRPORT RD. JAMES SMITH MISSISSAUGA ONT 123BAY STREET L4V 1N3 APT 1104 TORONTO ONT M5H 2Y4 SERVICE DATE FROM TO DEPART ARRIVE AIR CANADA 24JUN TORONTO ON VANCOUVER BC 0800A 1002AAC 131 FRIDAY PEARSON INTL INTLY ECONOMY TERMINAL 1 TERMINAL M BREAKFAST NON STOP RESERVATION CONFIRMED 5:02 DURATION VEGETARIAN MEAL,NON-DAIRY REQUESTED AIRCRAFT: AIRBUS INDUSTRIE A321 NO SMOKING SEAT REQUESTED HAVE LIMO MEET AT AIRPORT AT 10A AIR CANADA 27JUN VANCOUVER BC TORONTO ON 1200N 725PAC 180 MONDAY INTL PEARSON INTL Y ECONOMY TERMINAL M TERMINAL 1 MEAL NON STOP RESERVATION CONFIRMED 4:25 DURATION AIRCRAFT: BOEING 767-300/300ER NO SMOKING SEAT REQUESTED SMITH/JAMES MR

1 Seat request/confirmation

2 Special service requests

3 Itinerary remark associated to a segment

1 2 3


9-3

InvoicesYou can view invoices in the System prior to printing, or you can generate them via fax or e-mail.

HE INEHE INV

DESCRIPTION ENTRY

Display an extended invoice INED

Print an individual extended invoice INE

Print a joint extended invoice INEJ

Display a basic invoice INVD

Print an individual basic invoice INV

Print a joint basic invoice INVJ

Invoice display entries create a Transitional Stored Ticket (TST).


9-4

Options for Faxing and E-mailing Invoices

If your office and terminal are registered to Amadeus Fax and Email, you can send an invoice or itinerary to a fax number. Provided your office has the required authorization and your terminal is registered to Amadeus Fax and Email, you can send an invoice or itinerary to an Internet e-mail address.

HE FXDHE EMD

DESCRIPTION ENTRY

Fax invoice INV-FAX-CA6045551234

Send invoice as e-mail [email protected]

Fax invoice using Fax Contact element in PNR INV-FAXA

Send e-mail invoice using E-mail Contact element in PNR

INV-EMLA


9-5

Invoice OptionsYou can use many different options to customize your invoice.

HE INEHE INV

HE GSC

DESCRIPTION ENTRY


Select a segment /S

Select Auxiliary segments only /A*

Select Air segments only /S*

Overwrite credit card number /CREDIT

Print a No Air Fare invoice /NO FARE

Specify language preference /LP


9-6


9-7

Invoice RemarksThese remarks can be used to adjust the amounts on an invoice. Both positive and negative amounts can be entered. You must have an Air, Car, Hotel, or Miscellaneous segment in the itinerary for the RIA information to print on the invoice. You use one of these indicators in your format to specify which part of the itinerary the adjustment applies to:

To subtract an amount, enter a dash before the amount.HE RIAHE RISHE RIUHE RIT

F Air fare and BritRail

C Car

H Hotel

M Miscellaneous-all other Auxiliary segments except Car and Hotel

DESCRIPTION ENTRY

Add an amount to an invoice RIA 250.00-F FREEFLOW TEXT

Add adjustment remark and override GST at remark level

RIA 50.00-FREEFLOW TEXT/GST

Subtract an amount from an invoice RIA-85.00-M CRUISE DEPOSIT

Add Service Fee

Note: If no freeflow text is added in the entry, the text SERVICE FEE will print on the invoice. The Service Fee prints as part of the invoice total.

RIS 50.00-FREEFLOW TEXT

Add remark to override invoice total RIT 950.00

Add a form of payment for Auxiliary segments RIU CHECK

Invoice Example

AMADEUS CANADA6299 AIRPORT RD MISSISSAUGA ONTL4V 1N3

AIR CANADA 24JUN TORONTO ON VANCOUVER BC 800A 1002AAC 131 FRIDAY PEARSON INTL INTLY ECONOMY TERMINAL 1 TERMINAL M BREAKFAST NON STOP RESERVATION CONFIRMED 5:02 DURATION AIRCRAFT: AIRBUS INDUSTRIE A321 AIR CANADA 27JUN VANCOUVER BC TORONTO ON 1200N 725PAC 180 MONDAY INTL PEARSON INTLY ECONOMY TERMINAL M TERMINAL 1 MEAL NON STOP RESERVATION CONFIRMED 4:25 DURATION AIRCRAFT: BOEING 767-300/300ER AIR FARE: CAD 2472.00 OTHER TAXES: 41.22 GST/HST: 175.93 VALUE OF EXCHANGE TICKET CAD -589.00 PENALTY CHARGE CAD 100.00 INVOICE TOTAL CAD 2200.15

PAYMENT: CASH AC FREQUENT FLYER AC123456789

FRED JONES123 BAY STREETAPT 1104TORONTO ONTM5H 2Y4

INVOICE 0000000103DATE 07FEBRUARY XXBOOKING REF X7ERQOAGENT AA/AA

Amadeus Travel6299 Airport Rd

Mississauga ON CA L4V 1N3

FOR: JONES/FRED

1

2

3

4

5

6

7

1 Travel Agency information

2 Billing address (AB)

3 Invoice number

4 Date of invoice issue

5 Record locator

6 Agent sign

7 Mailing address (AM)

8 Name field

9 Airline

10 Itinerary

11 Base fare and taxes

12 Adjustment remark (subtract an amount)

13 Adjustment remark (add an amount)

14 Final invoice total

15 Form of payment

16 Frequent Flyer data

9

10

11

12

13

14

15

16

8


9-8

Ticketing

HE TICKETHE TTP

GGAMACATKT

When you issue a ticket, the System will automatically issue an electronic ticket, if the itinerary qualifies. Amadeus Electronic Ticketing is an electronic boarding entitlement for airline travel containing all flight coupon data.


• Issue a ticket

• Issue a BSP service fee

• Issue an exchange ticket

Ticketing June 2010Amadeus North America, Inc.

10-1

Ticketing FormatsWhen you issue an electronic ticket (TTP), the Amadeus System sends the flight coupons as a message to the airline. The information is stored in the airline’s system as an Electronic Ticket Record (ETR). Airlines have different guidelines and policies regarding Electronic Ticketing.

HE TTPHE INE

DESCRIPTION ENTRY

Issue ticket TTP

Issue ticket and extended invoice TTP/INE

Pre-validate e-ticket TTP/TKT


10-2

Ticketing OptionsYou can use many different options when issuing tickets.

DESCRIPTION ENTRY

Reprice the TST /R

Override past date TST /O


Select a segment /S

Specify TST /T1

Override validating airlineNote: Airline not in the PNR

/V*

Update Form of Payment elementNote: Must be last option used in ticketing format

/FP


10-3

Electronic TicketingYou can display and cancel electronic ticketing information.

HE ETTHE ETT xx

DESCRIPTION ENTRY

Display Electronic Ticket Record (ETR) TWD

Display ETR by specifc PNR line number TWD/L10

Display ETR by ticket number TWD/TKT005-1234567890

Cancel ETR TWX


10-4

Automated RefundsAmadeus Automated Refund allows you to refund electronic tickets quickly and easily by automatically reporting the data to your Sales Report. If you are an IAR (Interactive Agency Reporting) user, the refund data is also sent to IAR, requiring no follow-up transactions or paperwork.

For electronic tickets, the data that populates the Automated Refund Record is sent from the airline's elec-tronic ticket database. Information within the Automated Refund Record can be updated for partial refunds. When the Refund Record is processed, the information is automatically added to your Query Report.

HE ETT HE TRF

GGAMACAETT

DESCRIPTION ENTRY

Refund paper tickets by ticket number TRF037-12345678900

Refund paper tickets by FA line number in the PNR TRF/L6

Refund an electronic ticket and print an Electronic Ticket Refund Advisory Form

TRF/FULL

Ignore an Automated Refund Record any time prior to processing (TRFP)

TRFIG

Cancel a refund from a displayed Refund Record TRFX

Manually updated an Automated Refund Recordt TRFU/F1000.00/U500.00/CP25/TA50.00US/TAXFMIA4.5

Process the refund TRFP


10-5


10-6

You can also refund an Electronic Ticket from a Sales Report or a PNR.

HE ETTHE TRF

GGAMACAETT

DESCRIPTION ENTRY

Display a Query Report TJQ

Cancel an item from a Query Report, line 3 TRDC/3

Refund (full) from a PNR, ticket number on line 12 TRMD/RENM/L12

Electronic Ticket Record Example

TKT-1257247097274 RCI- 1A LOC-ZJJ8CY OD-YTOYTO SI- FCMI-0 POI-YYZ DOI-01DEC08 IOI-53426170 1.FARIA/MIGUEL ADT ST 1 O YYZ BA 3178 Y 02FEB 0850 OK Y2CA O 2PC 2 O LHR BA 3038 Y 02FEB 1555 OK Y2CA O 2PC YYZ FARE F CAD 3098.00 TOTALTAX CAD 153.99 TOTAL CAD 3251.99 /FC YTO BA LON1196.82Y2CA BA YTO1196.82Y2CA NUC2393.64END ROE1.294260 FP CCCA5191230056611511/0510FOR TAX DETAILS USE TWD/TAX

1

1. Ticket number

2. Confirmation number (if supported by airline)

3. Record locator

4. Origin and destination

5. Sale indicator

6. Fare calculation mode indicator

7. Place of issue

2 3

4 5 6 7 8 9

10

11

1213

14

8. Date of issue

9. IATA number of issuing office

10.Passenger name

11.Flight segments

12.Status of each coupon (see status codes below)

13.Fare information

14.Form of payment

15.Unbundled XT taxes

Status Column CodesThe ETR display shows a status code for each coupon of the ticket. The status can be any of the following:

A Airport control

C Checked in

E Exchanged/Reissued

F Flown/Used

I Irregular operations

L Lifted/Boarded

O Open for use

P Printed

R Refunded

S Suspended

T Paper ticket

V Void

X Print exchanged

15


10-7


10-8

Automated Service Fees If you have enrolled in BSP’s Travel Agency Service Fee (CTASF) program, you can use Amadeus Automated Service Fees.

Service fees are automatically integrated into your invoices, Sales Reports, and back-office accounting. Automated service fees can be collected for single- or multi-passenger records, and can be used in conjunction with Air and Auxiliary segments, or by itself. Service fees must be paid for with a credit card accepted by BSP.

Create a Service Fee ElementGGAMACASVC

DESCRIPTION ENTRY

Create a Service Fee element IMC F/27FEB/F10.00/X0.70XG/*SERVICE FEE/P1

Create a form of payment associated to a Service Fee element

FP CCVI44443333222211111/0607/L4

Create a Service Fee element with accounting remarks IMC F/27FEB/F10.00/X0.70XG/**-ACCOUNTING FREEFLOW DATA/P1

Automated Service Fee Example

Example of a PNR with a Service Fee Element

IMCF/27FEB/F10.00/X0.70XG/*SERVICE FEE/**-FREEFLOW

Transaction code: Tells the System this is a Service Fee

Service Fee identifier

Date of Service Fee

Service Fee Amount

Tax on Service FeeAccounting Remarks (freeflow)

Freeflow optional

RP/YYZ1A0980/YYZ1A0980 MF/SU 8FEB05/1754Z 2D4E7P YYZ1A0980/0008MF/26NOV04 1.MOOSE/CANADA MR 2 BA 092 Y 25JUN 6 YYZLHR HK1 615P 620A 26JUN E BA/ 3 BA 097 Y 30JUN 4 LHRYYZ HK1 505P 745P 30JUN E BA/ 4 SVC XB *** 08FEB/CAD 10.70/*SERVICE FEE/**-AN12345 1 FP CCVI4444333322221111/1107 5 AP YYZ 905 673-1919 - AMADEUS HELP DESK - A 6 TK OK26NOV/YYZ1A0980//ETBA 7 FM *M*0 8 FP CASH 9 FS 42 10 FV BA

Service Fee form of payment


10-9


10-10

Issue a Service Fee You can issue a Service Fee by itself or in conjunction with a ticket and invoice.

HE TTM

DESCRIPTION ENTRY

Issue a Service Fee only TTM

Issue a Service Fee with a ticket and invoice TTP/TTM/INV

Electronic Ticket Even Exchange

IATA ticket exchange formatsUse the procedure below when processing an electronic ticket (e-ticket) as an even exchange when there are no changes to the fare or taxes.

GGAMACAEXCH

DESCRIPTION ENTRY

Display the PNR RT XXXXX

Display and print screen the TST TQT/T1

Redisplay the PNR RT

Create the FO line

Note: X=FA/FHE line number

FO *L X

Display availability

Sell new flights

AD7DECLHRYYZ

SS1Y2

Update TST with itinerary segments

Note: X=air segment number

TTU/SX

Cancel unwanted segment XE3

Update TST for reissue TTI/EXCH/T1

Display the TST TQT/T1


10-11

Enter the NVB and NVA dates

Note: For BSP exchanges a minimum of NVA is mandatory

TTI/L1/V30NOV30NOV/L2/V07DEC07DEC

Update the fare calculation if applicable TTI/T1/C

Enter the Received From element RFMF

End and retrieve the PNR ER

Display the E-ticket Record (ETR)


TWD/L X

Issue the exchange ticket TTP/P1

DESCRIPTION ENTRY


10-12

IATA Exchange Ticket ShellCompleted Ticket Exchange Shell:

The TTI/EXCH format updates the following information on the TST:

Updated fields are in bold.

TST00001 YYZ1A0980 MF/08FEB M 1 LD 30NOV06 OD YTOYTO SI T- FXP 1.MOOSE/CANADA MR 1 YYZ BA 092 Y 30NOV 1825P OK Y2CA 30NOV30NOV PC 2 O LHR BA 099 Y 07DEC 1540A OK Y2CA 07DEC07DEC PC YYZ FARE R CAD 3098.00 TX001 O CAD 150.00YQAC TX002 O CAD 17.00CAAE TX003 O CAD 0.90XGEB TX004 O CAD 15.00SQAD TX005 O CAD 41.66GBAD TX006 O CAD 27.08UBAS TAX07 O CAD 25.00YQLO TOTAL CAD 0.00 YTO BA LON1395.63Y2CA BA YTO1395.63Y2CA NUC2791.26END ROE1.1098 90 8.FM *M*0 9.FO 125-1692467357YYZ18JUL06/53426170/125-16924673570E1 10.FP O/CCVI4444333322221111 12.FV BA

1. Pricing indicator to M

2. Issue Identifier to R

3. Tax indicator X to O

4. Total amount to 0

5. Form of payment becomes

old form of payment O/

1

2

3

4

5


10-13

Electronic Ticket Additional Collection with Penalty Exchange

IATA ticket exchange formatsUse the procedure below when processing an electronic ticket (e-ticket) exchange with an additional collection. At time of ticketing, the System uses the amount shown in the Total box in the stored fare to submit to the Sales Report and BSP link. The amount shown in the Total box should include the total of any fare difference, additional tax differences, and penalty charges.

GGAMACAEXCH

DESCRIPTION ENTRY

Display the PNR RT XXXXX

Display and print screen the TST TQT/T1

Redisplay the PNR RT

Create the FO line


FO *L X

Create original FOP lineNote: x = FOP line from PNR

X/O/CCVI+/CCVI4444333322221111/0909

Display availablilitySell new flights

AD22JULYYZYVRSS1V1

Update the TST with itinerary segments x=segment number

TTU/SX-X

Cancel unwanted segment XE2

Update the TST for reissue TTI/EXCH/T1

Display the TST TQT/T1


10-14

Enter the NVB and NVA dates

Note: For BSP exchanges a minimum of NVA is mandatory

TTI/L1/V20JUL20JUL/L2/V25JUL25JUL

Update the fare basis code and baggage indicatorsxx= Fare basis codeNNN= Baggage allowance

TTI/T1/BXX /ANNN

Update the fare calculation line TTI/T1/C

Update the TST with unpaid taxes, change penalty, penalty tax, and difference in base fare

TTK/X2-O30.17XG/X1.00XG/X50.00CP/X2.50XGCP/TCAD73.67

Enter the Received From element RFMF

End and retrieve the PNR ER

Display the E-ticket Record (ETR)


TWD/L X

Issue the exchange ticket TTP/P1

DESCRIPTION ENTRY


10-15

IATA Exchange Ticket ShellCompleted Ticket Exchange Shell:


10-16

Change PenaltyThe change penalty needs to be entered in the TST as a tax under the International Standards Organization (ISO) code of Change Penalty (CP). The Goods and Services Tax (GST), Quebec Sales Tax (QST), and Harmonized Sales Tax (HST) will also apply on the Change Penalty, which can also be entered into the tax panel of the TST under the tax codes XG CP, XQ CP, RC CP. A manual calculation will be required of the taxes applied to the Change Penalty in the previous example.


10-17

Invoicing Steps

Issue Ticket and Invoice

Step 1. Create PNR with mandatory ticketing elements.

FM, FP, FS, FV

Step 2. Subtract airfare from the invoice. RIS-871.98-AIRFARE PAID RIS Transaction Code -871.98 Subtract Airfare Airfare Freeflow text up to 52 characters Step 3. Display Invoice (optional). INED - or - INVD Step 4. Issue ticket and invoice. TTP/INE PNR EXAMPLE: RP/YTOC4210P/YTOC4210P AA/SU 16NOV04/1855Z YPQ8QF 1.SMITH/JOHN MR 2 BA 092 R 20MAR 7 YYZLHR HK1 3 615P 625A+1 *1A/E* 3 BA 093 R 30MAR 3 LHRYYZ HK1 4 1155A 135P *1A/E* 4 MIS 1A HK1 YYZ 30SEP-THANKS FOR BOOKING WITH US 5 AP YYZ 905-673-1919-O 6 AP LON 111-111-1111-H 7 AP YXU 519-660-6966 8 TK OK16NOV/YTOC4210P//ETBA 9 AI AN1234567890 10 RMA CATEGORY REMARKS DIVIDE GENERAL REMARKS INTO CATEGORIES 11 RMA YOU CAN USE LETTERS FROM A TO Z TO REPRESENT CATEGORIES 12 RMA LETTER A COULD BE USED FOR AIR REMARKS 13 RMB LETTER C COULD BE USED FOR CAR REMARKS 14 RMC ZI-24848 15 RMC ZD-AB3838 16 RIS -871.98-AIRFARE PAID 17 FA PAX 125-1692462712/ETBA/CAD871.98/16NOV04/YTOC4210P/53426170/S2-3 18 FB PAX 1600003125 TTP OK ETICKET/S2-3 19 FM *M*0 20 FP CCVI4444333322221111/0909 21 FS 42 22 FV BA 23 AB UNIGLOBE INSTANT TRAVEL 24 AB 235 NORTH CENTER ROAD SUITE 200 25 AB LONDON, ONTARIO N5X 4E7 Note: Accounting line RM* is not required.


10-18

Issue Ticket and Invoice with Automated Service Fee

Step 1. Create PNR with mandatory ticketing elements.

FM, FP, FS, FV

Add automated service fee. IMCF/16NOV/F50.00/X3.50XG/**-PROFESSIONAL FEE/P2 IMCF Service Fee element 16NOV Date and month F50.00 Base amount of service fee X3.50XG Tax indicator, amount and tax code **- Delimiter

Step 2.

PROFESSIONAL FEE/P2 Accounting information followed by passenger association (/P2 is optional)

Subtract airfare from the invoice. RIS-871.98-AIRFARE PAID RIS Transaction code -871.98 Subtract airfare

Step 3.

AIRFARE PAID Freeflow text up to 52 characters Step 4. Subtract service fee amount from

invoice. RIS-53.50-PROFESSIONAL FEE AND GST PAID

RIS Transaction code -53.50 Subtract service fee amount

-PROFESSIONAL FEE AND GST PAID

Freeflow text up to 52 characters

Display invoice. INED – or - INVD Step 5. (Optional) Step 6. Issue ticket, service fee, and invoice. TTP/TTM/INE PNR EXAMPLE: RP/YTOC4210P/YTOC4210P AA/SU 16NOV04/1855Z YPQ8QF 1.SMITH/JOHN MR 2 BA 092 R 20MAR 7 YYZLHR HK1 3 615P 625A+1 *1A/E* 3 BA 093 R 30MAR 3 LHRYYZ HK1 4 1155A 135P *1A/E* 4 MIS 1A HK1 YYZ 30SEP-THANKS FOR BOOKING WITH US 5 AP YYZ 905-673-1919-O 6 AP LON 111-111-1111-H 7 AP YXU 519-660-6966 8 TK OK16NOV/YTOC4210P//ETBA 9 AI AN1234567890 10 RMA CATEGORY REMARKS DIVIDE GENERAL REMARKS INTO CATEGORIES 11 RMA YOU CAN USE LETTERS FROM A TO Z TO REPRESENT CATEGORIES 12 RMA LETTER A COULD BE USED FOR AIR REMARKS 13 RMC LETTER C COULD BE USED FOR CAR REMARKS 14 RMC ZI-24848 15 RMC ZD-AB3838 16 RIS -871.98-AIRFARE PAID 17 FA PAX 125-1692462712/ETBA/CAD871.98/16NOV04/YTOC4210P/53426170/S2-3 18 FB PAX 1600003125 TTP OK ETICKET/S2-3 19 FM *M*0 20 FP CCVI4444333322221111/0909 21 FS 42 22 FV BA 23 AB AMADEUS TRAVEL 24 AB 6299 AIRPORT RD 25 AB MISSISSAUGA, ONTARIO L4V 1N3 Note: Accounting line RM* is not required.


10-19

Issue Invoice on GK Air Segments with Automated Service Fee


10-20

PNR Example

RP/YYZ1A0980/YYZ1A0980 MF/SU 11MAR05/1533Z YH3CVQYYZ1A0980/0008MF/11MAR05 1.SMITH/JOHN MR 2 WS 698 Y 13MAR 7 YYCYYZ GK1 700A1245P 13MAR WS1234 3 WS 699 Y 20MAR 7 YYZYYC GK1 100P 320P 20MAR WS1234 4 SVC XB *** 13MAR/CAD 53.50/**-PROFESSIONAL FEE 1 FB 1100000011 TTM/INE OK PROCESSED 2 FI 1100000010 INV 0000000026 3 FN 790607039341512 4 FP CCVI4444333322221111/0909 5 AP YYZ 905-673-1919-B 6 AP YYC 403-555-1212-H 7 TK OK11MAR/YYZ1A0980 8 AI AN1234567890 9 RMA CATEGORY REMARKS DIVIDE GENERAL REMARKS INTO CATEGORIES 10 RMA YOU CAN USE LETTERS FROM A TO Z TO REPRESENT CATEGORIES 11 RMA LETTER A COULD BE USED FOR AIR REMARKS 12 RMC LETTER C COULD BE USED FOR CAR REMARKS 13 RMC ZI-24848 14 RMC ZD-AB3838 15 RIS -53.50-PROFESSIONAL FEE AND GST PAID 16 RIS -210.00-AIRFARE PAID 17 FI PAX 1100000010 INV 0000000026/S2-3 18 FM *M*0 19 FP CCVI4444333322221111/0909 20 FV WS 21 AB AMADEUS TRAVEL 22 AB 6299 AIRPORT RD 23 AB MISSISSAUGA, ONT L4V 1N3

NOTE: ACCOUNTING LINE RM* IS REQUIRED.


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Issue Invoice on Auxiliary Segments (with Automated Service Fee)


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PNR Example

RP/YTOC4210P/YTOC4210P MA/SU 17NOV04/1648Z YVQKHH 1.SMITH/JOHN MR 2 MIS 1A HK1 YYZ 20FEB-TOUR PACKAGE DETAILS TO BE ADDED HERE, MAXIMUM 199 CHARACTERS 3 SVC XB *** 17NOV/CAD 53.50 1 FB 1700003132 TTM OK PROCESSED 2 FN 790632226098816 3 FP CCVI4444333322221111/0909 4 AP YTO (905)673-1919 - AMADEUS CANADA TRAINING ROOM - A 5 AP YXU 519-660-6966 6 TK OK17NOV/YTOC4210P 7 AI AN1234567890 8 RMA CATEGORY REMARKS DIVIDE GENERAL REMARKS INTO CATEGORIES 9 RMA YOU CAN USE LETTERS FROM A TO Z TO REPRESENT CATEGORIES 10 RMA LETTER A COULD BE USED FOR AIR REMARKS 11 RMB LETTER B COULD BE USED FOR .... 12 RMB CAR REMARKS 13 RM *DETAILS OF ACCOUNTING LINE INFO WILL BE SENT TO BACK OFFICE 14 RIS 500.00-CHARGE FOR TOUR PACKAGE 15 RIS 35.00-GST ON PACKAGE 16 RIS -500.00-TOUR PACKAGE PAID BY VISA 17 RIS -35.00-GST PAID 18 RIS -53.50-SERVICE FEE PAID 19 RIU VI4444333322221111/0909 20 AB UNIGLOBE INSTANT TRAVEL 21 AB 235 NORTH CENTER ROAD SUITE 200 22 AB LONDON, ONTARIO N5X 4E7 Note: Accounting line RM* is required.


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Issue Invoice on Auxiliary Segments (with manual Service Fee)


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PNR Example

RP/YTOC4210P/YTOC4210P MA/SU 17NOV04/1833Z YWLOWO 1.SMITH/JOHN MR 2 MIS 1A HK1 YYZ 20FEB-FREE FLOW TEXT 199 CHARACTERS 3 AP YYZ 905-673-1919-O 4 AP YXU 519-660-6966 5 TK OK17NOV/YTOC4210P 6 AI AN1234567890 7 RMA CATEGORY REMARKS DIVIDE GENERAL REMARKS INTO CATEGORIES 8 RMA YOU CAN USE LETTERS FROM A TO Z TO REPRESENT CATEGORIES 9 RMA LETTER A COULD BE USED FOR AIR REMARKS 10 RMB LETTER C COULD BE USED FOR CAR REMARKS 11 RMC ZI-24848 12 RMC ZD-AB3838 13 RM *DETAILS OF ACCOUNTING INFO WILL BE SENT TO BACK OFFICE 14 RIS 500.00-TOUR CHARGE 15 RIS -500.00-TOUR CHARGE PAID 16 RIS 35.00-GST ON TOUR 17 RIS -35.00-GST ON TOUR PAID 18 RIS 50.00-SERVICE FEE 19 RIS 3.50-GST ON SERVICE FEE 20 RIS -53.50-SERVICE FEE AND GST PAID 21 RIU VI4444333322221111/0909 22 AB UNIGLOBE INSTANT TRAVEL 23 AB 235 NORTH CENTER ROAD SUITE 200 24 AB LONDON, ONTARIO N5X 4E7 Note: Accounting line RM* is required


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Issue Ticket Exchange and Invoice (with Automated Service Fee)

Step 1. Follow the IATA Exchanges steps to complete the ticket exchange process. Step 2. (Optional)

Subtract additional collection amount from the invoice.

RIS-2110.00-ADDITIONAL COLLECTION PAID

RIS Transaction code -2110.00 Subtract additional collection ADDITIONAL COLLECTION PAID Freeflow text up to 52 characters Step 3. Delete the original service fee segment if applicable. XE4 Step 4. Add new automated service fee. IMCF/16NOV/f50.00/X3.50XG/**-PROFESSIONAL FEE/P2 IMCF Service fee element 16NOV Date and month F50.00 Base amount of service fee X3.50XG Tax indicator, amount, and tax code **- Delimiter PROFESSIONAL FEE/P2 Accounting information and passenger association (/P2 is

optional) Step 5. Add form of payment for the new Service Fee

segment FPCCVI4444333322221111/L3

/L3 Slash followed by segment number of service fee Step 6. Subtract service fee amount from invoice. RIS-53.50-PROFESSIONAL FEE AND GST PAID RIS Transaction code -53.50 Subtract service fee amount -PROFESSIONAL FEE AND GST PAID Free flow text maximum 52 characters Step 7. Retrieve PNR and then display invoice. INED – or - INVD Step 8. Issue exchange ticket, automated service fee, and

invoice. TTP/TTM/INE/P1


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PNR Example

--- TST --- RP/YYZ1A0980/YYZ1A0980 CB/SU 19NOV04/1822Z ZB8JQI YYZ1A0980/2524CB/19NOV04 1 SPRING/SPRING MISS 2 BA 092 Y 23JUN 4 YYZLHR HK1 1815 0620 24JUN E BA/ 3 BA 093 Y 08JUL 5 LHRYYZ HK1 1155 1435 08JUL E BA/ 4 SVC XB *** 19NOV/CAD 53.50/**-ACCOUNTING INFO 1 FP CCVI4444333322221111/0506 5 AP YYZ 905 673-1919 - AMADEUS HELP DESK - A 6 TK OK19NOV/YYZ1A0980//ETBA 7 RM *DETAILS OF ACCOUNING INFO WILL BE SENT TO BACK OFFICE 8 RIS -2110.00-DIFFERENCE PAID IN FULL 9 RIS -53.50-SERVICE FEE PAID 10 FB PAX 1900000403 TTP OK ETICKET/S2-3 11 FM *M*0 12 FN PAX 790632426524813/S2-3 13 FO 125-1692462211YYZ19NOV04/53426170/125-16924622116E1 14 FP O/CCVI+/CCVI4444333322221111/0506 15 FS 92 16 FV BA Note: Accounting line RM* is required to send exchange information to the back office.


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10-28

Speed Mode

Speed Mode is a useful tool that helps to decrease the time you spend making reservations by allowing you to use your mouse more often while in Command Mode.

In certain displays, as in Availability, for example, items are shown in different colors. Click an item on the display or use the buttons on the toolbar to run formats based on the information in these items.

Note: Speed Mode buttons change according to each new display.

Speed Mode January 2010Amadeus North America, Inc.

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Activating / Deactivating Speed Mode

Using the Speed Mode Toolbar

Click on the Command Page toolbar and select the Configuration tab in the Customization preferences window. Click the Speed Mode check box in the Services section to activate or deactivate Speed Mode.

The Speed Mode toolbar is displayed below the Smart Keys toolbar and displays:

A row of variable code buttons which change according to the current Amadeus display.

A Return Code drop-down list which displays your previous Speed Mode displays. In the example below, it shows MPAD since Air Availability was requested. This is located on the far left of the toolbar.

The code button that is most likely to be used next will be highlighted in red. In this example, is assumed you want to sell seats from the Availability display.


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You can click color items on the display or transaction code buttons on the toolbar or use the keyboard to move the cursor as follows:

Keyboard Explanation

Tab To move forward to the next group of items, for example from Flight No. to Class of Service.

Shift + Tab

To move back to the previous group of items, for example from Class of Service to Flight No.

Up and Down Arrow keys

To move to the nearest selectable item in the line above or below.

Left and Right Arrow keys

To move to the nearest selectable item to right or left.

Home To move to the first selectable item on the display.

End To move to the last selectable item on the display.

Spacebar To move to the default transaction code on the toolbar

You can select a different transaction code button by clicking on it with the mouse. To select a transaction code with the keyboard:

1. Press the spacebar.

2. Use the left and right arrow keys to highlight the transaction code you want on the toolbar.

3. Press Enter to select the transaction code.

When you select a transaction code, the display changes as follows:

Only items on the display that are suitable for the selected code remain highlighted and can be selected.

The transaction code becomes the default; the letters turn red, and you can send the command either by clicking on the button again, or by pressing Enter.

The cursor moves to the first highlighted item.

If the cursor is already on a suitable item, then it does not move.

You can then select the item or items on the display that you require, and send the command.


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11-4

Timatic

HE TIMATIC

Timatic is an external provider of travel information accessible through the Amadeus System. You use formats and fill-in screens to display visa and passport requirements, health warnings and immunization requirements and information on a country’s customs allowances and currency. You can also apply for an Australian visa electronically.


• Display passport and visa requirements for a traveler

• Retrieve health warnings and immunization requirements

• Display a country’s customs allowances and currency information

• Apply for an Australian Electronic Travel Authority (ETA)

• Access Timatic help and news

Timatic January 2010Amadeus North America, Inc.

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Accessing Timatic The easiest way to request information for a passenger’s travel requirements is from a PNR segment. Timatic interprets all intermediate travel destinations as transit points unless you specify them as stopover destinations.

HE TI

DESCRIPTION ENTRY

Request health and visa information in guided mode TIFA

Request health and visa information from a range of PNR segments

TIRA/NAUS/S4-11

Timatic January 2010Amadeus North America , Inc.

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Timatic - Expert Mode If you do not have a PNR to reference, you can request information using Timatic Expert Mode. Expert Mode requires that you enter the request using the following Timatic codes:

• NA - Nationality

• AR - A resident of another country

• EM - Embarktion point

• DE - Destination point

• TR - Transit/Transfer point

• VT - Visited within the last 6 days

You can use the 3-letter city or airport code for embarkation, destination, transit, or visited, and the 2-letter country code to indicate the nationality or residence.

HE TI

DESCRIPTION ENTRY

Request passport, visa and health information for an American citizen, embarking Los Angeles, transiting Tokyo and Hong Kong, destination Syndey, recently visited Athens

TIRA/NAUS/EMLAX/TRTYO/TRHKG/VTATH/DESYD


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Australian Electronic Travel Authority (ETA)The Electronic Travel Authority (ETA) is an electronically stored authorization for a person to travel to Australia. It is a replacement for a visa. There are three types of ETAs:

• V - Visitor/tourist

• BS - Short business trip (available only to citizens of the U.S. and Canada)

• BL - Long business trip

The visitor and short business trip types of ETAs are free, but the long business trip has a fee that must be paid with a credit card when the ETA is requested.

You can use a Timatic entry to access the Australian Electronic Travel Authority System. Enter TIETAR to display the ETA fill-in screen. Complete the required information fields and press Enter. You will need to enter the passport and nationality a second time for verification. Once the information is confirmed, an approval screen will be displayed.

Timatic Australian ETA display

TIETAA ETA APPLICATIONPASSPORT NUMBER .............. FROM PASSPORT TITLE PAGENATIONALITY ... 1-3 CHARACTER CODEDATE OF BIRTH ......... DDMONYYYY/--MONYYYY/-----YYYYSEX . M/FCOUNTRY OF BIRTH ... 1-3 CHARACTER CODEEXPIRY DATE ......... DDMONYYYYFAMILY NAME ........................ FULL NAMES-NO TITLESGIVEN NAMES ........................ SPACE BETWEEN NAMESTYPE OF TRAVEL .. V/BL/BS

21 3 4

1 Passport number

2 Date of birth (Example: 02FEB1955)

3 Name as it appears on passport

4 Type of travel


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MiscellaneousTimatic also offers country information such as a list of cities in a country and customs and currency information, and Timatic help and news.

HE TI

DESCRIPTION ENTRY

Display a list of cities in a country TILCC/ITALY

Request a list of sections for a country TIDFT/MX/A

Request customs information for a country TIDFT/CU/CS

Display Timatic help TIHELP

Display Timatic news TINEWS


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12-6

Smart Keys


• Access the Smart Key Editor

• Create, run, copy, modify, delete and print Smart Keys

Using Smart Keys

Smart Keys are customizable toolbars that send formats automatically to the Amadeus System. Amadeus Selling Platform provides pre-defined Smart Keys, called Public Smart Keys, for frequently used formats. In addition, agents with a Supervisor (SU) duty code can create Office Smart Keys for all agents in the office to use My Smart Keys are Smart Keys you can create for personal use.

The workspace tabs provide access to Smart Keys that send formats and information automatically to the Amadeus System. From the Command Page, click the Public Smart Keys tabs, the Office Smart Keys tab, or the My Smart Keys tab to view the Smart Key buttons on the toolbar. Move your mouse over the buttons to display tooltips that describe the Smart Key function.

Smart Keys January 2010Amadeus North America, Inc.

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Running Smart Keys

Enter the requested information and click Send.

The format is displayed in the Command Page as you view the instructions.


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Pausing/Resuming Smart Keys

Stopping Smart Keys

Only Office Smart Keys and My Smart Keys can be paused and resumed. Use the buttons on the Command Page toolbar:

Icon Explanation

Pauses an Office Smart Key or My Smart Key

Resumes an Office Smart Key or My Smart Key

Office Smart Key or My Smart Key:

A warning is displayed for you to confirm the stopping of the Smart Key. Click Yes to stop the Smart Key.

Public Smart Key:

A warning is displayed for you to confirm the stopping of the Smart Key. Click Yes to stop the Smart Key.

Note: If you stop a Smart Key, you may need to ignore transactions (IG) that may have

been sent prior to stopping the Smart Key.


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Smart Key Editor

Using the Smart Key Editor, you can:

Create new Smart Keys

Copy, modify and delete existing Smart Keys

Run a Smart Key

Print a Smart Key

A list of Smart Keys is on the left side of the screen, and the editing and Definition areas are on the right. Yellow fields indicate required information.

The following icons are available on Smart Key Editor toolbar:

Icon Explanation

Resize the editor window to show only the list, the editor, or both

Move to the Command Page. The Smart Key Editor window will

minimize; click on the window to restore it.

Copy existing Smart Keys

Create new Smart Keys

Run a Smart Key

Delete a Smart Key

Print a Smart Key

Display Smart Key Help

Maximize editor window

Restore editor window to original size


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Creating Smart Keys

When you open the Smart Key Editor, the option to create a Smart Key is displayed first by

default. If you have performed other functions in the editor, click on the toolbar to create a new Smart Key.

1. Enter a name for your Smart Key (maximum 32 characters, no spaces) in the Smart Key name field.

2. Select Office if you want the entire office to use the Smart Key, or My Smart Keys if it is for your personal use only. You must have a Supervisor duty code (SU) to create an Office Smart Key.

3. Enter a description of what your Smart Key will do (maximum 64 characters) in the Description field. This filed create a ToolTip for you Smart Key button.

4. Assign an optional keyboard shortcut by entering a number or letter in the Shortcut key field or selecting a number or letter from the keyboard on the right. The ones shown in red area already assigned.

5. Enter a name in the Label field to create a toolbar button for your Smart Key. (maximum 4 characters)

6. Enter a position number in the Label position. Smart Keys are displayed in the toolbar in descending order from left to right. If you do not enter a label position, the new key is assigned position 0. If you have several keys assigned position 0, they are displayed in alphabetical order.


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Definition Buttons

7 Enter the formats and programming information (syntax) in the Definition field to send when the Smart Key is run, or click a Definition button to include it automatically.

8 Click Save. If the Smart Key information is accepted, a confirmation is displayed. If an error occurs, a warning is displayed.

9 Click to test (run) the Smart Key.

Note: Yellow fields are mandatory and white fields are optional.

Icon Explanation

Selects all text in the Definition field

Cuts (erases) selected text from the Definition field

Copies selected text in the Definition field

Pastes previously copied text into the Definition field at the cursor point

Sends the information to the System

Enters the text that prompts you for information to make an entry. When you click this button, a new window is displayed. Enter the prompt text and the name of the variable where your response will be stored. Then, you can use the Variable button to insert this information later in the Smart Key.

Inserts the variable name after creating a variable

Displays commands that affect the position of the cursor

Inserts an informational comment

Currently not used

Inserts advanced commands, such as CLEAR and TODAY

Inserts another Smart Key to run within this Smart Key


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Smart Key Syntax

Here is the list of Smart Key syntax, which is created by the Definition buttons in the Smart Key Editor:

Note: The following are special reserved characters : < > \ [ ] @ % To use one of these characters in a user prompt or in freeflow text, add a backslash before the character. Example: \@.


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Copying Smart Keys

You can copy an Office Smart Key or a My Smart Key to create another one.

To copy a Smart Key:

1. Click to select the Smart Key you want to copy from the Smart Key list.

2. Click on the Smart Key toolbar.

3. Modify the copied information or enter your new Smart Key information in the Definition area.

4. Click Save.


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Modifying Smart Keys

To modify an Office Smart Key or a My Smart Key:

1. Double-click to open the Smart Key you want to modify from the list

2. Change the information or syntax.

3. Click Save.

Note: Public Smart Keys cannot be modified.


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Deleting Smart Keys

To delete an Office Smart Key or a My Smart Key:

1. Click the Smart Key you want to delete on the list. You can delete more than one Smart Key by clicking in the column to the left of each name. A check mark is displayed.

2. Click on the Smart Key Editor toolbar.

3. Click Yes to delete the Smart Key.


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Printing Smart Keys

To print a Smart Key:

1. Click the Smart Key you want to print on the list. You can print more than one Smart Key by clicking in the column to the left of each name. A check mark is displayed.

2. Click on the Smart Key Editor toolbar.

3. When the Print window is displayed, modify the print settings if necessary, and confirm the print request.


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Documents

101-C Amadeus Functionality Rv8 June2010