101 Learning Infrastructure: A Broader View of Learning

Leveraging Learning Infrastructure for Your Learners and Your Organization

May 15 & 16, 2014

101

Learning Infrastructure:

A Broader View of Learning and Technology

Steve Foreman, InfoMedia Designs

Leveraging Learning Infrastructure for Your Learners and Your Organization — May 15 & 16, 2014

Session 101 – Learning Infrastructure: A Broader View of Learning and Technology – Steve Foreman, InfoMedia Designs

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The eLearning GuildOnline Forum May 15-16, 2014: Session 101

8:30-9:45AM Pacific Time, Thursday, May 15, 2014

Steve Foreman, InfoMedia Designs

Learning Infrastructure

A Broader View of Learning and Technology

© 2014, InfoMedia Designs, Inc. All rights reserved.



What is a learning infrastructure?

What are the ingredients?

What technologies are used?

What’s new and innovative?

How do the technologies fit

together?

Case study snapshots

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3

Infrastructure is basic physical and

organizational structures needed for

the operation of a society or enterprise.

- Wikipedia

Infrastructure definition



4

Learning Infrastructure is the

technological structure (i.e.,

applications, systems, networks)

needed for the learning operations of

an enterprise.

Learning infrastructure definition



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5

Infrastructure Soup



Ways people learn

Baseline proficiency

Training

Tools

Teamwork

Shadowing

Networking

Knowledgebases

Work Experiences

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together?


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Talent

Management

Performance

SupportStructured

Learning

Access to

Experts

Social

Networking &

Collaboration

Knowledge

Management

• Enhance skills

• Achieve certification

• Improve in current job

• Prepare for a new job

• Complete processes & tasks

• Make decisions

• Look up information

• Access tools

• Ask questions

• Get guidance

• Discuss experiences

• Exchange ideas

advance

consult

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together?


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• Make decisions

Talent

Management

Structured

Learning

Performance

Support

Knowledge

Management

Social

Networking &

Collaboration

Access to

Experts


• Prepare for a new job

• Enhance skills



• Access tools


• Exchange ideas

• Ask questions

• Get guidance

• Talent Mgmt Systems (TMS)

• Performance Mgmt Systems (PMS)

• Authoring Tools

• Learning Content Mgmt Systems (LCMS)

• Learning Mgmt Systems (LMS)

• Help System Applications

• Performance Support Systems (PSS)

• Inference Engines

• Search Engines

• Content Mgmt Systems (CMS)

• Document Mgmt Systems (DMS)

• Knowledgebases

• Blog Applications

• Microblog Applications

• Wiki Applications

• Communities of Practice (CoP) Applications

• Expertise Location & Management

System (ELM)

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Talent

Management


• Prepare for a new job• Talent Mgmt Systems (TMS)

• Performance Mgmt Systems (PMS)

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Relevant Features:

• Career Development

• Performance Management

• Recruiting and Hiring

• Succession Planning

• Talent Pool Tracking

people

competenciesjobs



• Authoring Tools

• Learning Content Mgmt Systems (LCMS)

• Learning Mgmt Systems (LMS)

• Enhance skills


Structured

Learning

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Relevant Features:

• Content Development

• Content Management

• Content Delivery

• Training Scheduling and Registration

• Training Resource Management

• Transcripts and Reports



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• Help System Applications

• Performance Support Systems (PSS)

• Inference Engines


• Make decisions

Performance

Support

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Solutions that assist

users of software

products.

• Simulations

• Walk-through’s

• Examples

• Templates

• Wizards

Software Help


people who need to

complete a complex

task or process.

Task & Process Support• Explanations

• Sample outputs

• Step-by-step instructions

• Advice

• Links to related materials

Diagnostic Tools


people in diagnosing

and solving complex

problems.

• Structured interviews

• Explanations

• Calculators

• Configurators

• Analysis and recommendations

• Links to relevant materials



• Search Engines

• Content Mgmt Systems (CMS)

• Document Mgmt Systems (DMS)

• Knowledgebases


• Access tools

Knowledge

Management

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Relevant Features:

• Meta-tagging

• Publishing / approval workflow

• Relevance engine

• Robust search capability

• User-generated content

• User likes, ratings and comments



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• Blog Applications

• Microblog Applications

• Wiki Applications

• Communities of Practice (CoP) Applications


• Exchange ideas

Social

Networking &

Collaboration

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Relevant Features:

• Connect with others

• Communicate with others

• Crowdsourcing

• Discuss, ask, comment, respond

• Follow others

• Join communities and groups



Access to

Experts

• Ask questions

• Get guidance

• Expertise Location & Management

Systems (ELM)

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Relevant Features:

• Areas / categories of expertise

• Expert profiles

• Expert-published content

• User ratings and reviews

• Office hours and contact information



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together?


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Convergence of Working and Learning

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Bring the worker to learning

Bring learning to the worker



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SCORM vs. Experience API



Activity Provider(s)

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The Experience API Architecture

Course App

System

Learning

Record Store

(LRS)

Activity

Statements

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xAPI Activity Statements

The Experience API describes

learning activities as statements.

Each statement is comprised of an

actor, an action, and an object.

I (actor) did (action) this (object).



Experience API Example

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Proposal writing learning program API statements:

• Jane attended a workshop on proposal writing.

• Jane passed a test on proposal writing.

• Jane read a sample project proposal.

• Jane attended a meeting about the sample proposal

with her manager.

• Jane created a proposal.

• Jane attended a meeting about the proposal with her

manager.

• Jane completed revisions to the proposal.

• Jane attended a meeting about the revised proposal

with her manager.

• Jane completed delivering the proposal to a

customer.

• Jane completed closing the sale.

The first two

statements reflect

traditional programs

offered by the learning

department.

The remaining

statements reflect on-

the-job work

assignments,

experiences and

accomplishments.

Jane is able to learn

while producing work

outputs and results.

This blend of learning

and working is a

powerful model.



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Learning Experience Management

Company: Cognitive Advisors

Product: Trek

Category: Learning Experience Management

Description: Instructional Designers - define performance objectives and

design experiential learning paths that span the 70:20:10

model.

Learners - link to learning resources in a variety of external

repositories, document learning experiences and outcomes

with multimedia tools, collaborate with others, and manage

progress through the learning path.

Coaches - evaluate performance outcomes with observation

checklists and provide coaching with multimedia collaboration

and feedback tools.



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Social Network for Learning

Company: Float Mobile Learning

Product: Tappestry

Category: Social Network for Learning

Description: Learners - record learning experiences in a personal data

locker with options to share those experiences with other

people in one’s social network and/or organization’s

learning record store.



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Adaptive Learning and Analytics

Company: Skilitics

Products: Interact, Thrive

Category: Adaptive Learning and Analytics

Description: Instructional Designers – create adaptive, immersive learning

experiences, analyze learning and performance outcomes.

Learners – learn by doing where there may be no “correct”

answer, but rather one answer is better than another.

Learning Analysts – track, visualize and report on learning

context and performance outcomes.









together?


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Business Strategy

Learning Strategy


Drives

Drives

Focus on strategic linkages



Example: Learning Infrastructure Topology

LCMS

HRMS

Web

server

Browser

Authoring

tools

Search

EngineResource Repositories

LMS KMS

ELM CoP

Talent

MgmtNightly feeds

LDAP

authentication

Courseware

is developedCrawler

Performance

Support

Applications

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Data

Warehouse

Reports



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Example: Learning Ecosystem Architecture

Knowledgebase CoursesCommunities

Portal

Search Engine

Learning Record Store (LRS)

xAPIxAPI xAPI

Aggregator

Newsfeed

Reports



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together?


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Case Study: Healthcare Company

Audience:

Goal:

Metrics:

Infrastructure

Components:

Technologies:

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300 clinical care

specialists

Increased consistency

and quality in interaction

with network clinicians

Group audits, network clinician satisfaction data,

clinical outcome data

• Clinical & pharmacological knowledgebases

• Process-based performance support

• Audio simulations for practice during downtime

KMS, PSS, Authoring Tools



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Case Study: Financial Services Company

Audience:

Goal:

Metrics:

Infrastructure

Components:

Technologies:

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20,000 field agents

and staff

Decrease time required

to find information

Lost opportunity: $11M/year

• Development plan creation, review and tracking

• Product & sales collateral knowledgebase

• Learning paths for new hire certification

• Product expert contacts w/office hours

TMS, KMS, LMS, ELM



Case Study: Communications Company

Audience:

Goal:

Metrics:

Infrastructure

Components:

Technologies:

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10,000 sales and

marketing associates

Increased revenue

from solutions selling

Size of sales, revenue

• Solutions selling knowledgebase

• Process-based performance support

• Ask an expert feature

• Communities of practice

• Learning/mentoring program

KMS, PSS, ELM, CoP, LMS



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Case Study: Manufacturing Company

Audience:

Goal:

Metrics:

Infrastructure

Components:

Technologies:

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30,000 engineers

Optimize inventory

management

Decreased inventory

ERP metric: “days on hand”

• Diagnostic performance support

• Inventory management knowledgebase

• Inventory expert profiles & contact info

• Engineering communities of practice

• Inventory management courseware

Enterprise Search, KMS, DMS, PSS, ELM, CoP, LMS,

Authoring Tools



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Like a mosaic

Assemble your infrastructure one piece at a time.

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&uact=8&docid=6scVbmkJU5rEOM&tbnid=Qq-DdsZMpoagEM:&ved=0CAUQjRw&url=http://www.artaic.com/information/mosaic-applications/&ei=sAdfU-DLItDKsQT6t4KwDg&psig=AFQjCNEo6BrHnwWm7Eyq0ef9pyfbZiXFFw&ust=1398823093448955

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&uact=8&docid=6scVbmkJU5rEOM&tbnid=Qq-DdsZMpoagEM:&ved=0CAUQjRw&url=http://www.artaic.com/information/mosaic-applications/&ei=sAdfU-DLItDKsQT6t4KwDg&psig=AFQjCNEo6BrHnwWm7Eyq0ef9pyfbZiXFFw&ust=1398823093448955



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Work across perceived boundaries

Learning

HRIT



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“Start where you are.

Use what you have.

Do what you can.”

Arthur Ashe

Where do you start?

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&uact=8&docid=AEQlX7o6xThbGM&tbnid=yBkO2ji12GInFM:&ved=0CAUQjRw&url=http://grupohr.com.mx/en/companies-grupo-hr/&ei=NAlfU-GvNsmnsATRwoGwAw&bvm=bv.65397613,d.aWc&psig=AFQjCNG_AsMuYqB2yi2_0KIXJC6525OlUg&ust=1398823603755641






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Thank you!

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Steve Foreman

Principal

InfoMedia Designs, Inc.

Phone: 610.867.1154

Email: [email protected]

Web: www.infomediadesigns.com

Linked In: www.linkedin.com/in/steveforemanimd

mailto:[email protected]

http://www.infomediadesigns.com/

http://www.linkedin.com/in/steveforemanimd

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101 Learning Infrastructure: A Broader View of Learning