10750_03F9_c1 © 1999, Cisco Systems, Inc. Cisco Interactive Mentor Innovative Knowledge Transfer Solutions for the 21st Century

10750_03F9_c1 © 1999, Cisco Systems, Inc.

Cisco Interactive MentorCisco Interactive Mentor

Innovative Knowledge Transfer Solutions for the 21st CenturyInnovative Knowledge Transfer Solutions for the 21st Century

20750_03F9_c1 © 1999, Cisco Systems, Inc. www.cisco.com

“

”

A lack of highly skilled IT employees is the #1 barrierto organizational growth.

Source: CEO Trendsetter Barometer 1997 Coopers & Lybrand Survey


“

”

The knowledge crisis is projected to last for at least the next 10 years.

Source: Gartner Group 1998 IT Skills Shortage Study


“

”

85% of IS managers say they expect to spend more

on educating their staffby the year 2000.

Source: August 1997 Information Week Survey Reported in CIO Magazine


Global EconomyGlobal Economy

The Internet

Limited Resources

New Technologies

Competitive Market

Business StrategiesBusiness Strategies

GoalsGoals

Network ArchitectureNetwork Architecture

Network TeamNetwork Team

Knowledge BaseKnowledge Base

The Knowledge ChallengeThe Knowledge Challenge


Value-add Incentives to Sell Cisco ProductsValue-add Incentives to Sell Cisco Products

Channel PartnerChannel Partner

Scalable, Cost-effective, Easy Access Approach

Scalable, Cost-effective, Easy Access Approach

• Speed technology transfer• Enable proactive support• Support technology growth

• Speed technology transfer• Enable proactive support• Support technology growth

• Enhanced service • Revenue opportunities• Optimized self learning

• Enhanced service • Revenue opportunities• Optimized self learning

CustomerCustomer

Global Knowledge CrisisGlobal Knowledge Crisis

Customer and Channel Partner Needs

Customer and Channel Partner Needs


Better Understand Complex Networking Technology

Better Understand Complex Networking Technology

More Effectively Deploy Cisco Network Products More Effectively Deploy

Cisco Network Products

Interactive learning solutions that transfer technology information and Cisco configuration and troubleshooting

methods in a cost-effective and scalable format

Maximize Performance and Availability from Cisco HW Maximize Performance and Availability from Cisco HW

Lay the Foundation for Technology Growth

Lay the Foundation for Technology Growth

Build Knowledge via Cisco Knowledge Community

Build Knowledge via Cisco Knowledge Community

Cisco Interactive MentorCisco Interactive Mentor


LAN SwitchingLAN Switching

WAN SwitchingWAN Switching

VoiceVoice

Expert Labs SeriesExpert Labs Series

Access ISDNAccess ISDN

• Registered user online content support• Shared community resources

Interactive Knowledge TransferInteractive Knowledge Transfer

Technology FocusedTechnology Focused

Knowledge Base Web CommunityKnowledge Base Web Community

• Networking technology tutorials• Application of Cisco products to technologies• Hands-on simulation labs:

Configuration and troubleshooting

• TAC methodologies

• Combined solution: products, Web community• Self-paced and community participation• Transfers Cisco expertise to customer• Cost-effective, scalable, easy access

CommunityWeb Site

CommunityWeb Site

What Does CIM Offer?What Does CIM Offer?

IP RoutingIP Routing

Router BasicsRouter Basics


Anyone Who Plans, Deploys, and Supports Cisco Networks

EnterpriseEnterprise

Small Med BizSmall Med Biz

Service ProvidersService Providers

All ChannelsAll Channels

Cisco EmployeesCisco Employees

• Network engineers

• IT support teams

• IT management

• Learning refresher

• Career enhancers

• Network engineers

• IT support teams

• IT management

• Learning refresher

• Career enhancers

Target AudienceTarget Audience


FeaturesFeatures

• Web-based technology

• Self-paced CD-ROM

• Interactive CLI simulation environment

• Hyperlinked references

• Guided configuration labs

• Simulated troubleshooting exercises

• Pop quizzes and tips

• Based on Cisco expertise

• Nonlinear learning

• Online content support

• Knowledge community Web site

10www.cisco.com


Main MenuMain Menu


Technology TutorialsTechnology Tutorials


Configuration TechniquesConfiguration Techniques


Troubleshooting MethodsTroubleshooting Methods


Simulation LabsSimulation Labs


Community Support and Interaction

• Product information

• Demo

• Bulletins, news

• Beta test, evaluations

• Shared resource databases

• For registered usersOnline content support

Expert Web chats (coming)

http://www.cisco.com/go/cimhttp://www.cisco.com/go/cim

CIM Knowledge CommunityCIM Knowledge Community


• Technology knowledge foundation for learning systems

• Easy access; anytime, anywhere

• Technology planning enabler

• Scalable support

• Accelerated learning

• Learning refresh; job aid

• Cisco-branded expertise

• Cost-effective alternative

• Real world applicability

• No network HW connections

• On-line content support

Customers Channel Partners

• Revenue opportunities

• Lowered risk of expanding into new technologies

• Optimized self-learning to enable competitive edge

• Increased value-add services through enhanced solutions

• Reduced operational costs

• New business opportunities

• Learning refresh; job aid

• Cisco-branded expertise


Accelerate

17Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

Extended Value in Cisco

Knowledge Community

BenefitsBenefits


AvailabilityAvailability

Current Products

Single unit Access ISDN ($1,595 SRP U.S.)

LAN Switching ($1,995 SRP U.S.)

Multipacks (5, 10, 20)

Multiuser license (from Cisco)

Community Web site

http://www.cisco.com/go/cim

–Shared resource databases

–Online content support

–Coming - chat forums for CIM users

Future Products

Router Basics: 6/99

IP Routing-Distance Vector: Q3

Voice Over IP: Q3

WAN Switching: Q3

IP Routing-Link State: Q4

Voice Over IP Quality: Q4

Expert Labs-IP Routing: 5/99

Expert Labs (Multiprotocol): Q3


Support OptionsSupport Options

• 90-day up and running


Knowledge community Web site

Q & A submissions to Cisco

Shared resources database

Cisco-sponsored online events (future)

FacilitateCisco Academy

Leader-led Learning

Cisco Seminars

Partner, Reseller Learning

GuideCisco Interactive Mentor

Learning Store

Cisco Publications

On-LineSupport Library

CollaborateCertification

Networkers

Knowledge Community Webs

User Groups

Knowledge Solutions Knowledge Solutions

20


SummarySummary

• WW IT knowledge crisis

• Knowledge is key to competitive growth

• Healthy knowledge base enables your success

• Get the best of Cisco knowledge transfer

• CIM: foundation for IT knowledge strategyImprove technology understanding and product utilization

Learn TAC support methods

Lay the foundation for technology growth

Extend value in the Cisco knowledge community


Next StepsNext Steps

• Test drive CIM with Demo CD

• Buy one CIM-LAN Switching at promo price

• Build a Cisco IT knowledge strategyand plug CIM in as the foundation

• Utilize CIM Web site for news, product info, support, resources

• Sell CIM to your customers

• Think knowledge transfer

Knowledge Power!

Knowledge Power!


Documents

10750_03F9_c1 © 1999, Cisco Systems, Inc. Cisco Interactive Mentor Innovative Knowledge Transfer Solutions for the 21st Century