11 reasons to bring an expert on board

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11 reasons to bring an expert on board

You require a travel management company which delivers

value for your business travel spend. You want someone

with the knowledge and expertise to proactively manage

and advise you on your programme, be vigilant about the

security of your travellers and generate savings-based

solutions to benefit your bottom line.

Corporate Traveller blends the expertise of our people,

an amazing product range and travel technology to assist

you to manage your travel and achieve greater efficiency

and savings. No call centre’s here... you’ll have a dedicated

travel expert who becomes so familiar with your travel,

they’re like a part of your own team.

With local, personal service at the foreground,

Corporate Traveller can also deliver the benefits of being

part of The Flight Centre Travel Group, the world’s 3rd

largest travel retailer.

We think the decision is easy and here are 11 great reasons

to bring an expert on board.

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1 A

irfare expertise

Corporate Traveller consultants are the best in the industry. Most have graduated through the ranks of our leisure businesses and as a result, when it comes to airfares in particular, their product knowledge and skills are second to none. This is what enables them to deliver savings to your bottom line.

Your Corporate Traveller expert has an enormous amount of experience and because we’re passionate about travel, we invest substantially in training for our consultants from day one.

We take product knowledge seriously – it’s why we stand out from the crowd. Corporate Traveller is also committed to the ongoing development of our people through our own Learning Centre, airline-direct training days, conferences and advanced airfare training courses.

Even our experts have experts – our Specialist Fares Desk provides support for our consultants and is made up of the super airfare ‘geeks’ and there’s no tip, trick or secret this

team doesn’t know.

The team are always there to help and I feel like we have built a good business relationship with them. The time from quotes to bookings is quick and the process is seamless. Some of our quotes are complex and change often but Simon and the team are always willing to help and have great knowledge on what to do.

Claire Edwards, Travel & Training Administrator, Greenray Turbines

Airfare expertise1

65

She is just really helpful all the time. I had to go through a trip to Orlando, and I think Sarah stayed quite late and was running me through how to get the airport. It is just those little extra bits that I really appreciate.

Claire, Hybrid Power

2 D

edicated p

ersonal and flexib

le service

2 Dedicated personal and flexible service

As a client of Corporate Traveller, you will have your own

dedicated travel expert to save you time and be there

should things go wrong. You will always receive local,

personalised service 24/7 with no call centres.

Your travel expert understands your unique requirements

and takes care of all your travel needs so you can focus

on your core business.

We have a unique incentive model within Corporate

Traveller. Each travel manager runs their own business with

local ownership and accountability. This leads to motivated

people, eager to ensure their clients are completely satisfied.

With a mobile workforce, it’s vital your travelling employees

have access to personal and experienced travel managers

when an emergency strikes – you can contact a Corporate

Traveller expert 24 hours a day, seven days a week.

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3 A

blend

ed bo

oking so

lution

A blended booking solution3

The combination of experienced and proactive travel experts

and technology can often be the most powerful way to drive

efficiency and leverage savings with your company’s travel.

Corporate Traveller will work in partnership with you to fully

understand the makeup of your travel profile and, if it makes

sense, will recommend an appropriate online booking tool to

enable you to simply and quickly access the most competitive

fares and rates available.

In addition, Corporate Traveller also utilises technology to

enable management of traveller profiles as well as traveller

tracking for duty of care.

One of the major benefits to you of Corporate Traveller’s

blended booking solution is our ability to provide insightful

reporting across both online and offline bookings. This allows

us to continually assess the data and work with you to put

in place strategies and policies to have a positive impact on

your bottom line. Anyone can present the numbers. It takes

an expert to drive the right outcomes for your business.

The transition to Corporate Traveller was much simpler and easier than I could have ever expected. We have a team that is very able and experienced. I can get on with my day to day job confident that they are doing exactly what has been asked of them. It really has been an excellent move for MIRA.

Gail Haynes, PA to CEO and COO, MIRA Limited

109

4 A

ccess to wid

est range of b

est pro

duct

This is where being part of a global company really pays

dividends for our clients.

Corporate Traveller’s parent company, the Flight Centre

Travel Group, is the 3rd largest travel retailer in the world.

This means we are able to use our global negotiating strength,

unique product and airfare expertise to deliver real savings

to your bottom line.

In addition, by utilising multi-product platforms to source air,

hotel and car hire, your expert travel manager can deliver

a rapid turnaround on these globally competitive prices.

Utilising their experience, your travel manager will also assist

you in implementing ‘best practice’ booking, buying and

operating processes so your business is in an excellent position

to leverage savings through smarter travel management.

We guarantee to save you money4

Our relationship with our account manager at Corporate Traveller has been very professional and they are a joy to work with, nothing seems to be a bother. They are always friendly and extremely helpful, and source the best prices available for us.

Joyce & Charlotte, Aviat Networks Travel Co-ordinators

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5 M

anagement info

rmatio

n repo

rting

Corporate Traveller provides clear reporting which is truly

comprehensive with all your travel spend in the one place.

We advise you how to save money now and show the

opportunities for savings in the future.

Our complimentary suite of standard reports, designed

to provide all the information you need to understand

your travel profile, includes:

• All Travel Types — Providing a breakdown of all your

bookings in excel format to allow you to manipulate

the data to analyse according to your business priorities

• Business Summary — provides details of your travel

spend with a like for like comparison to the same period

in the prior year

• Airfare Savings report

• Scorecard - presents an overview of your company’s

travel profile for the period

Control of your travel spend5

Over the last 4 years I have received nothing but very good service, efficient and accurate quotes and extremely useful monthly Management Information from our dedicated account manager. I would be very happy to recommend them to anyone looking to streamline their travel bookings and getting real value for money.

Jeremy Chin, Prodrive Motorsport Travel Manager

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6 N

o contracts and a co

mp

etitive fee structure

6 No contracts and a competitive fee structure

Corporate Traveller charge a small fee for doing a job that takes many hours to do so, we would not do anything different.

Cyril, Lodge Cottrell Limited

Our business model is based on service and people,

and we firmly believe our clients should have a choice.

By providing exceptional customer service and great value,

we build strong relationships and maintain client loyalty.

We will never ask you to sign a contract unless you would

like one.

Living up to our commitment to deliver great value, we

are proud to say that our fee structure is one of the most

competitive in the market.

You’ll also benefit from access to exclusive client offers from

a range of travel industry suppliers to drive savings and

value for your travel program.

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We aim to make all aspects of managing your travel easier

and that includes paying for it. There are a number of ways

for you to manage payments with Corporate Traveller.

Direct Debit on account is by far the most popular, with 72%

of our clients opting for this solution, citing ease of payment

and extended credit days as the reason for the choice.

We can also accept BACS transfers or payment by cheque

on a credit account. Alternatively, you can operate a trading

account and pay by credit card or lodge card*.

*For full terms & conditions and details of payment & credit terms, please ask your sales

or account manager.

Flexible payment options7 7 F

lexible p

ayment o

ptio

ns

Some of my travel requests can be challenging but they are always there taking on the challenge with a positive and can do attitude.

Nicole Cooney, Lydian International.

We regularly survey our customers

Can I just a say how amazing Alex is. She really

surpasses every expectation we have and is

always there to help, support and give advice.

I’m never easy to please and very indecisive

however Alex just rolls with it and regardless

always makes sure it happens and never gets

frustrated she truly is a star for us and we

couldn’t do our jobs without her!

It’s so nice to

work with people who

care about what they are

doing and really are very

good at it… with a fun

personality!

I have just had a lot of

positive feedback given

to me about you from our

company PAs who say

you save them on many

occasions. So many thanks

indeed for all of your hard

work and support.

Thanks to Renee who arranged my flights

back from Kazakhstan on Sunday. It was

quite a stressful time and I really appreciated

having Renee’s professional assistance and

expertise while dealing with my request.

Also, your out of hours team

were excellent on Friday night –

I was in the office until 8 ringing them

with all sorts of fun and games and

they were just fantastic.

2019

8 W

idest range o

f travel pro

duct

8 Widest range of travel product

Navigating your own way through the endless number

of airfare types and hotel rates can be daunting.

Within mainstream travel there are already hundreds of

options and the need to be aware of flexibility of bookings,

hidden costs as well as understanding the rules around

what can be changed, cancelled or refunded.

Get any of these wrong and you can be seriously

out of pocket. Not to mention the time it takes to research

all your choices.

Bring the Corporate Traveller team on board and you’ll have

access to travel specialists who’ll work through this minefield

for you and present you with a range of options to best suit

your needs.

In support of your travel expert is also a team of air and land

contracting specialists who are continually sourcing and

negotiating new and unique product and rates to benefit

business travellers.

In fact Corporate Traveller offers a complete portfolio

of travel services including ferries, transfers, passport,

visa and insurance requirements. And when it’s

something a little unusual you’re after, such as a private

jet, charter boat or other totally unique request,

we won’t blink an eye.

Have you heard about

Exclusive to Corporate Traveller clients it’s the smarter way to book accommodation. With specifically negotiated discounts and complimentary inclusions at over 300 hotels worldwide.

the average saving made per SmartSTAY booking

£76

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The Travel Club – perk up your employee benefits for FREE

The Travel Club is Flight Centre’s exclusive members only club dedicated to providing exceptional service and value for money holidays to the employees of our corporate clients.

Powered by the Flight Centre Travel Group, our members have access to a huge range of discounted worldwide holiday offers. Our holiday experts specialise in arranging quality assured long haul tailor made 4* and 5* holidays, city breaks, flights and tours.

This unique and FREE employee benefit can enhance staff satisfaction and increase employee productivity. The Travel Club saves your staff precious time searching for holidays which is often undertaken during office hours.

As well as exciting travel deals, members of the Travel Club also enjoy a range of ‘Club Benefits’ – these can include exclusive leisure and lifestyle offers from big brands as well as free prize draws and giveaways.

For the full rundown on the Travel Club, visit corptraveller.co.uk/benefits/the-travel-club

9 holidays designed

exclusively for you

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10 C

lient Relatio

nships

Client Relationships

Corporate Traveller clients with an annual travel spend of

over £150,000 are assigned a dedicated Client Relationship

Manager (CRM).

Your CRM takes a proactive approach and works in

partnership with you to ensure the maximum performance

for your travel budget. Their role is to add value at every

opportunity through understanding your business objectives

and analysing management information to identify and

recommend strategies for these to be achieved.

Your Corporate Traveller CRM will evaluate your processes/

systems, benchmark performance, negotiate sharper rates

with suppliers, assist you to implement policy and identify

measurable cost reduction strategies.

In addition, a major point of difference is your access to

our senior management team at any time. They recognise

the importance of keeping in touch with our clients and

understanding every need, large and small. What you think

and feel about our service is at the core of everything

we do.

At Corporate Traveller, it all comes down to you, your

needs and those of your business and your travellers.

We will provide the flexibility and expertise to make

your journey as easy as possible.

What I quite like about Corporate Traveller is that Rob really feels like part of our team.

Jessica, Tages Group

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11 The extras!

I’m constantly impressed by how quick they are to respond, given not only the amount of work I give them but also the amount of work they must receive from other members of the World Gold Council and other clients.

Chani Fletcher, World Gold Council

11The extras!

CT Loyalty – you’re already booking it… why not be rewarded

for it? CT Loyalty is a business rewards scheme which

enables your company to earn a percentage of your total

spend back in CT Loyalty Points. Build your points and then

redeem against a wide range of products.

CT Secure — Corporate Traveller provides industry-leading

traveller tracking capabilities to help you instantly locate

travellers as well as the option to receive real time

travel alerts to keep you updated on incidents which may

affect travel

Conferences and events – our specialist brand, cievents.com

combine passion and creativity with an exceptional eye for

detail to add magic to your meeting, conference, special

event, incentive programme or product launch.

Visit www.corptraveller.co.uk to read more about the extras.

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Our philosophies

1. Our People. Our company is our people. We care for our colleagues’ health and wellbeing, their personal and professional development and their financial security. We believe that work should be challenging and fun for everyone and through work we contribute to our community.

2. Our Customer. We recognise that our customers always have a choice. Therefore a superior customer service experience, provided with honesty, integrity and a great attitude, is key to our company’s success, as is the travel experience we provide.

3. Profit. A fair margin resulting in a business profit is the key measure of whether we are providing our customers with a product and service they value.

4. Ownership. We believe each individual in our company should have the opportunity to share in the company’s success through outcome-based incentives, profit share, BOS and Employee Share Schemes. It is important that business leaders and business team members see the business they run as their business.

5. Incentives. Incentives are based on measurable and reliable outcome-based KPIs. We believe that ‘what gets rewarded, gets done’. If the right outcomes are rewarded, our company and our people will prosper.

6. Brightness of Future. We believe our people have the right to belong to a Team (family), a Village, an Area (tribe) and Nation (hierarchy) that will provide them with an exciting future and a supportive working community. They also have the right to see a clear pathway to achieving their career goals. Promotion and transfers from within will always be our first choice.

7. Our Standard Systems ‘One Best Way’. In our business there is always ‘one best way’ to operate. These are standard systems employed universally until a better way is shown. This improved way becomes the ‘one best way system’. We value common sense over conventional wisdom.

8. Family, Village, Tribe. Our structure is lean, flat and transparent, with accessible leaders. There is a maximum of 4 and sometimes 5 layers. The village is an unfunded, self-help support group that forms an integral part of our structure.

9. Taking Responsibility. We take full responsibility for our own success or failure. We do not externalise. We accept that we have total ownership and responsibility, but not always control. We recognise and celebrate our individual and collective successes.

10. Egalitarianism & Unity. In our company, we believe that each individual should have equal privileges and rights. In leisure and corporate, in Australia and overseas, and in organically grown and acquired businesses, there should be no ‘them and us’.

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Service type Unit Fee Notes

Air

Domestic airline ticket Per ticket £12 –

European airline ticket Per ticket £25 –

International airline ticket Per ticket £40 –

Refunds Per ticket £15 Excluding airline costs

Changes / amendments Per ticket Free Excluding airline costs

Hotel*

Reservations – Free –

Reservations – bill back – £20 –

Changes / amendments – Free –

Car hire*

Reservations – Free –

Reservations – bill back – £20 –

Changes / amendments – Free –

Rail

Domestic rail Per ticket £5 –

International rail Per ticket £15 –

Eurostar Per ticket £15 –

Changes / amendments Per ticket Free Excluding 3rd party costs

General

Passport & visa – Free Excluding 3rd party costs

Emergency Assist Service – Free and consulate fees

Car services – Free –

Reporting – Free Standard suite reporting

Our standard fees

*Excludes VAT.

Online booking fees on request

CT_11

Re

asons