“11 STRATEGIES TO ENERGIZE YOUR SERVICES BUSINESSAND PREPARE FOR THE RECOVERY”

 

  Presented by:Lisa NirellEnergizeGrowth® LLCwww.energizegrowth.com

Today’s Outcomes

Understand today’s biggest growth barriers Build a common planning framework Confront the common resistance to growth planning Simplify and streamline the strategy conversation in the C-suite. Commit to your company's growth planning activities. Implement 3 strategies to EnergizeGrowth® NOW

What’s Possible for You?

Reduce collections by 25%-50% Shorten selling cycles Increase the quality of your client

relationships Generate more revenue from fewer

clients Increase your company’s valuation Create more balance and joy in your

work life

Here’s An Example… “We recently re-branded our company and expandedabroad. Our executives were spending nearly half

of ourtime sorting out customer misunderstandings and

internalcommunications problems, and very little time on

planning.After working with Lisa and her team, we have linked ourstrategy and employee development plans. As a result,collection time has gone from 75 days down to 45

days,and our CFO was featured in Inc. Magazine for ourinnovative cash management strategies.”

-Bob Zeigenfuse, President, Avanceon Inc.

 1. Strategic market imperatives 2. Consequences and Impact3. The Unique Value and Ultimate Result (UR-UV

Factor)4. The gaps that stop you from delivering on

this value5. Your Ideal Client 6. Elevator Statement7. Your Vivid Vision8. Your Company Values9. Top 3-5 SMART Objectives over the Next 12

Months10. “Stop Doing” List11. Measures of Success

 

11 Strategies that Define a Wealthy Business

Strategy #1: Market Imperatives

Strategy #2: Consequences & Impact

“The World Is Ch-Changing … What About Your Business?”

CLIENTS Declining loyaltyWant lower pricing Will not pay extra for ‘value added offerings” Slow decision-making

FINANCIAL Shrinking margins Tighter access to credit Increased cost of labor, materialsRegulatory uncertaintyCULTURE

Fear of risk No succession strategy Frequent communications breakdowns Allergic to planning Shiny Penny Syndrome

Growth Stages Offer Clues to Impact

…What Growth Stage Are You Facing?…What Growth Stage Are Your Clients

Facing?

Scaling the Walls of Growth

Used with permission from Shirlaws Coaching, 2008.

Exercise: Strategic Market Imperatives

What are the key drivers your clients are facing?

Internal:

External:

What is the impact on their organization?

How do you uniquely help them address those drivers?

 

Strategy #3: Ultimate Result/Unique Value

How are your clients better off as a result of working with you?

How do you uniquely help them address those drivers?

Unique Value: Sony Electronics

 

“It’s my job to be sure we are delivering on our promise…we are well known for our quality, innovation, style and design. To back that up, there has to be a network.”

-- Tim Brison, SVP, Sony Services Platform

Strategy #2: Mind the Gap, Tame The Beast

 “The Beast loves to take dreams and turn them into nightmares.” -- Daryl Conner, Author and Founder, Conner Partners

“We tried that once and it didn’t work…so why bother?”“Planning is difficult and time consuming and expensive… so why do it?”“We’re too busy fighting fires to focus on planning right now.”“We don’t have enough time/money/education to launch these goals.”“If I don’t do this myself, it won’t get done right.”

Strategy #2: Manage Limiting Beliefs

1. What is a specific result you want that you don’t have now and where you are stuck?

2. How are you behaving when you are being that way?

3. If it were impossible to be that way, who would you prefer to be instead?

4. What kind of actions and results could those ways of being produce for you?

5. Who do you choose to be? “Who I choose to be is…”

6. What is the first action you will take that expresses that way of being and that will move you towards your desired result? 

Source: Robert Middleton, Action Plan Marketing, www.actionplan.com

FOUR D’s of SEGMENTATION

DeportmentBehavior

Dynamics

Demographics Dimensions

Services Success = Plan + Strong Culture VISION

VALUES/CULTURE

MISSION

CRITICAL GOALS

STRATEGIC GOALS

PERSONAL GOALS

VISION 

Whom the organization wants to become Easy to understand and remember Present tense Emotional appeal Ideal timeframe is 10-20 years

Examples: “We inspire all those we serve with a mission of responsibility and goodness.” – Tom’s of Maine “We are the first choice of customers seeking the highest value in real estate and service.” – JELD-WEN Development

SERVICES VISION IN ACTION:

“We are the catalysts for ensuring customer loyalty...we are getting our people more engaged in the end to end customer experience...as a delivery organization, we use to be victims of what comes out at the bottom.  Now we are much more active in many of the upstream decisions that affect customer value realization, including positioning the right services and influencing product direction.”

-- Alisa Nessler, Vice President, Enterprise Services Management

  

VALUES   “How you do things” Intrinsic beliefs and behaviors Define your culture and customer perceptions Guide decision making Maximum 4-6 core values 

Sample Values

Category: AdventureRisk The Unknown

Speculation Experiment Category: To CatalyzeSpark Free OthersInfluence StimulateStimulate EncourageMake a Difference

Category: To ContributeServe ImproveAugment

Category: MasteryExpert Dominate field

Superiority Set Standards

Category: To RelateBe connected Build community

To unite To nurture

Family Be linked

Category: To CreateDesign InventSynthesize ImaginationIngenuity Build Category: To DiscoverLifelong learning

Category: To LeadGuide InspireInfluence CauseArouse

Category: To WinPrevail AccomplishAttain

Category: To TeachEducate InstructInform PrepareEnlighten  

 

MISSION A mission statement provides… Direction to all stakeholders Improvement or aspiration 5-10 year time horizon

Mission Statement Examples

“By 2009, we will create and manage a system of accountability which holds every person in our employment or Governance responsible for performance consistent with our beliefs, goals, and individual work plans.” – Tom’s of Maine

 “By developing and managing great places to live,

work and play, we will reach our profit target of $X by 2011.”

– Real Estate Development company

“We will provide our customers reliable electric service, energy information, and energy options that best satisfy their needs.” – Public Service Company of New Mexico

Implementing the Plan Critical Goals : Tie directly to your mission and vision Categories can include:

Cash flow IT support Inspired, skilled workers Packaging Reducing delivery costs Distribution in a specific area Capabilities in a specific market segment People retention

Critical Goal Examples Critical Goal Category A:We will develop a passionate, creative, and agile

global workforce.-- Technology Consulting firm

 Critical Goal Category B: We will raise our “customer delight score” by

completing the Baldrige Application process.

-- Real Estate Developer

Strategic Goals =SMART Goals :

1. Each SMART Goal supports at least 1 Critical Goal

2. Timeframe 1-3 months3. Support personal goals4. Working business plan for the organization

EXAMPLE: Assure that each new employee is fully aware of our vision, values, culture, differentiators, customers and markets and company procedures within 30 days of their hire.

HOW ZAPPOS ENERGIZES GROWTH®

 

ZAPPOS Creates Communities

 

Growth Planning the Zappos Way

 

“A lot of companies start planning by focusing on what financial results they want to reach. We take it from the approach of ‘how do we add value to the customer experience?’ All of our departments are trying to understand FIRST what innovations in service we can provide. Financial metrics are an outcome of great execution of innovation and service.  So we focus on profitability SECOND.”  -- Alfred Lin, COO/CFO, Zappos

THREE KEYS TO ENERGIZEGROWTH® NOW 

LAP method

Financial Foresight

Client Focused Mastery (CFM) 

THREE KEYS TO ENERGIZEGROWTH® NOW

TACTIC 1:THE LAP METHOD 

L = The leaders’ role A = Alignment

P = Proactive

 

TACTIC 2: FINANCIAL FORESIGHT 

Assign an owner to maintaining your

EnergizeGrowth® Plan

Root cause analysis

Green Light/Red Light  

BERYL’S FINANCIAL FORESIGHT: A BALANCED SCORECARD APPROACH  

Used with permission, The Beryl Companies, 2008.

 

Declare Victory Now! 

Personally commit to “stop doing” list

Pick one strategy to improve

Name the Beast (s)

Create an accountability process

Request a Business Energy Boost

Summary “Leading companies adapt to change before they have to. Unless we have patents protecting us, our competitors have similar offerings. You dominate your market by balancing three things: your plan, your mindset, and your ability to execute.  That is how you can EnergizeGrowth® in any economy!” 

Email: lisa@energizegrowth.com Twitter: lisa_nirellwww.energizegrowth.com