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1111National Centre for First Nations Governance
National Centre for First Nations Governance
rebuilding our nations
Facilitation Techniques
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How to have Effective Meetings Clear purpose and objectives.
Focus on achieving goals; making decisions
Good meeting processes promote meaningful participation and effective communications
Culturally appropriate
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Community Engagement
Successful engagement relies upon effective communication.
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Effective Communications Two way process (send, receive);
Listening vs. Talking The words are only one part of the
message. Tone and body language are important.
Information overload and complexity are major barriers
Culturally appropriate
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Effective Facilitation Helping the work; not doing the
work
Deliver some information but mostly gathering; maximize input from participants
Must be documented or recorded
Culturally appropriate
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Familiar Techniques Introductions / Icebreakers /
Energizers
Brainstorm
Interview Matrix
Small group discussion
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Brainstorming
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Brainstorming A technique where the facilitator
asks a group to suggest answers to a specific question.
The objective is to encourage as many answers and input as possible.
It is done as one large group.
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Brainstorming Useful when the group is small and
you want a wide range of options.
Works well when the group has a good dynamic.
Not practical for very large groups; the writer is the bottleneck.
Sometimes difficult for shy people.
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Brainstorming Numbered list keeps track of
quantity
Record words as spoken; clarify or ask for examples where needed
Combine and expand upon ideas; Sort and prioritize afterward
Can be done on flipcharts or with a computer and projector
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Interview Matrix
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Interview Matrix A variation of brainstorming.
This technique involves groups of 4 people interviewing each other.
It gathers each person’s responses to 4 questions and then summarizes all responses.
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Interview Matrix Useful for considering multiple
issues from different viewpoints
Suitable for groups of 12 or more people
Very active discussions, sharing ideas
Generating excellent solutions requires excellent questions
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Interview Matrix Not designed for small groups of
less than 12 people
Consider differences in language, literacy and note-taking ability
Ensure clarity of who is asking; who is answering; and in which order
A timekeeper helps with this exercise
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World Café
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World Café Another variation of brainstorming
Small group discussions café style
Gets people moving around and interacting with different people
Useful for generating creative solutions from a large group
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World Café Suitable for larger groups
Encourages interaction among participants unfamiliar with each other
Very active, social and conversational; encourages creativity
Success and results depend on excellent questions and topics
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World Café Not suitable for a small group
Must create an inviting and comfortable space large enough for tables and chairs
Need people to record and report conversations as well as to ensure input from all participants
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Open Space
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Open Space Effective with large groups to
identify issues and find creative solutions
Not suitable for small groups
Requires additional time and training
We will provide resources for you on this technique but will mention it briefly here
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Surveys
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Surveys Pose a standard set of questions to
a sample population
Can gather lots of information on several topics at the same time
Survey methods include: interviews, questionnaires, telephone, online, etc
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Surveys Useful to generate a statistical
model of a population
Allows cross-referencing of different data sets to find patterns
Can gather opinions and numerical data
Used effectively, can be very powerful
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Surveys Can also be complex and confusing
Entire industries now exist to do this
Results can be mixed
Results may require extra analysis
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Surveys Know exactly what you want to
know
Design the questions carefully. The questions are just as important as the answers and outcomes
Cultural considerations
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Additional Resources World Café
http://www.youtube.com/watch?v=1cv82Yl0H7M http://www.theworldcafe.com/hosting.htm
Interview Matrix http://www.chriscorrigan.com/facilitation/matrice_e.pdf
Open Space http://www.kstoolkit.org/Open+Space
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Additional Resources Surveys
http://www.ehow.com/how_16596_write-survey-questionnaire.html
http://www.thewritemarket.com/marketing/index.php?marketing=survey-design
The Art of Hosting: http://interchange.dk/ http://www.artofhosting.org/home/ http://chriscorrigan.com
Motivational Posters