PMAS-Arid Agriculture University Rawalpindi University Institute of Management Sciences

Course Title & coad: Management Information SystemAssignment# 01 Case study (UPS Compeetes Globally with Information Technology)Student Name,Arid# & Class : 12-Arid-1529 Zulqarnain haider BB.A (A/N) Submitted To : Sir Qaisar Javaid

Submission Date : 08-03-2015

Case Study : “UPS Comperes Globally with Information Technology’

Question :1 What are the inputs, processing, and outputs of UPS’s package tracking system?

Answer: Inputs:

Input data contain detail information about sender destination and shipping and when the package should arrived

scannable barcode label attached to the package. The drivers are given pda’s which contain information about the most efficient delivery

route, taking considerations of the weather & traffic conditions. UPS launched a new web base post-sale order management system that manage globel

service orders and inventory for critical parts fulfillment

Processing :

The transmition of the data from the label to UPS computer centre and later to the distribution centres near its final destinations.

The “340 Methods” for optimizing the performance of every task. the downloading of the driver’s route into the Delivery Information Acquisition

Device (DIAD),which access them to connect to main computer the transmition of UPS package tracking information to UPS computer network for

storage. the scanning of the barcode at various points along the route and the data is fed

into the central computer to keep track of the progress of shipment. UPS also provide the tools that enable customer such as cisco system that enable

them to tracking and cost calculation without visiting the website Getting information from employs, customer that are of various types and process

it

OutPut:the delivery information that can be assessed worldwide to provide proof of delivery to customers, through the UPS website or apps that can be downloaded by the customers.

Question :2 What technologies are used by UPS?How are these technologies related to UPS business strategy?

Answer: What technologies are used by UPS?

Scannable bar-coded label attach to package help in tracking.

the web-based Post Sales Order Management System (OMS) to manage global service order and inventory.

The first thing a UPS Driver picks up each day is a handheld computer called delivery information Acquisition Device (DIAD) which can access one of the wireless networks cell phone rely on.

UPS also provide the tools that enable customer such as cisco system that enable them to tracking and cost calculation without visiting the website

the UPS Supply Chain Solution service for other client companies to subscribe to, which uses UPS's existing systems and network infrastructure to handle delivery of the clients' products.

How are these technologies related to UPS business strategy?UPS’s management is responsible for monitoring service levels and costs and for promoting the company’s strategy of combining low cost and superior service UPS’s business strategy since its inception is to provide “best service and lowest rates”.  In terms of the delivery service, “best service” would entail the successful delivery of the package to the right destination in the shortest time possible.  Therefore UPS uses the advanced information technology to keep track of the shipping and ensuring the successful delivery of the package.

Question :3 What strategic business objectives do UPS’s information system address?Operational excellence:UPS has maintained leadership in small-package delivery services despite stiff competition from FedEx and the U.S. Postal System by investing heavily in advanced information technology. UPS’s deliver 15 M packages and document each day

New products, services, and business models:In June 2009 UPS launched a new Web-based Post Sales Order Management System (OMS) that manages global service orders and inventory for critical parts fulfillment. The system enables high-tech electronics, aerospace, medical equipment, and other companies anywhere in the world that ship critical parts to quickly assess their critical parts inventory, determine the most optimal routing strategy to meet customer needs, place orders online, and track parts from the warehouse to the end user. UPS’s also launch tool(apps) that enable customer to track with going to web site of UPS

Competitive advantage:UPS is leveraging its decades of expertise managing its own global delivery network to manage logistics and supply chain activities for other companies. It's Supply Chain Solutions division provides a complete bundle of standardized services to subscribing

companies at a fraction of what it would cost to build their own systems and infrastructure. The first thing a UPS Driver picks up each day is a handheld computer called delivery

information Acquisition Device (DIAD) which can access one of the wireless networks cell phone rely on. the downloading of the driver’s route into the Delivery Information Acquisition Device (DIAD),which access them to connect to main computer

Question :4 What would happen if UPS’s information systems were not available?

tracking of package delivery would be done manually which will be exposed to human and mechanical errors and also very costly.

Drivers take more time to complete the delivery the delivery would be less efficient, taking more time and the possibility of the package

delivered in an unacceptable condition, or not being delivered at all. It’s because of IS that UPS expand globally It’s because of IS that UPS able to offer the supply chain solution to other client

companies. It’s because of IS that UPS able to take packages and other shipment to all over the

world