12/2/2015 Is the shuttle still picking up at the Lenox Food ......6/2/2015 Where do I catch the buc at the Buckhead MARTA station to go to Lenox Square? 6/17/2015 Is the shuttle running

Monthly Status Report

Current through December 31, 2015

Combined Ridership Statistics:

Average Daily Boardings: October 301:November 295;December 278

Trips per month (total service): October 6,622:November 5,612;December 6,117

Daily High: October 20 (341);November 9 (342);December 16 (353)

Daily Low: October 6 (258);November 25 (185);December 24 (79)

Heaviest Volume Hours: Piedmont-Lenox 7:30am-8:29am

Lenox Park 4:30pm-5:30pm

Lowest Volume Hours: Piedmont-Lenox 3:30pm-4:29pm


Highest Volume Stops: Piedmont-Lenox = Buckhead MARTA Pedestrian Bridge

Lenox Park = Atlanta Plaza/Resurgens Plaza/Lenox MARTA

Lowest Volume Stops: Piedmont-Lenox = The Prominence Building

Lenox Park = Lenox Square Food Court

Key observations: Working to coordinate shuttle schedules with MARTA train arrivals to minimize wait times and

blocking traffic in Tower Place.

We received 5 (five) inquiries to the hotline in December.

12/2/2015 Is the shuttle still picking up at the Lenox Food court?

12/7/2015 Where do I catch the shuttle at Buckhead MARTA station?

12/7/2015 How do I get to the shuttle to Securities Center from the 5 Points MARTA station? 12/14/2015 I've been waiting at the 2180 building for 20 minutes

12/22/2015 Will the shuttle be coming back to the MARTA pedestrian bridge?


Current through January 9, 2015


Average Daily Boardings: November 509;December 455;January 467

Trips per month (total service): November 9,667;December 10,001;January 2,797

Daily High: November 3 (589);December 9 (572);January 5 (534)

Daily Low: November 28 (175);December 24 (200);January 2 (326)

Heaviest Volume Hours: Piedmont-Lenox 4:10pm-4:50pm



Lenox Park 11:30am-12:30pm

Highest Volume Stops: Piedmont-Lenox = Atlanta Plaza/Resurgens Plaza/Lenox MARTA


Lowest Volume Stops: Piedmont-Lenox = Grand Hyatt


Key observations: Evaluating Circle Terminus construction to determine whine original routing can be reinstated

We received 4 (four) inquiries to the hotline in December.

12/2/2014 When is the next shuttle at Target?

12/16/2014 Where do I catch the shuttle at Target?

12/18/2014 What time is the next shuttle at Tower Place?

12/22/2014 When will the buc start stopping at Grand Hyatt again?


Current through February 13, 2015


Average Daily Boardings: December 455;January 481;February 504

Trips per month (total service): December 10,001;January 10,110;February 5,042

Daily High: December 9 (572);January 26 (593);February 9 (539)

Daily Low: December 24 (200);January 19 (291);February 13 (427)









Key observations: Service modifications proposal was presented to the subcommittee. NTD reporting status has been

changed so that it is waived for small systems. PR proposal has been received for service modifications.

We received 4 (four) inquiries to the hotline in January.

1/6/2015 What time is the last pick up at Tower Place 100?

1/7/2015 What time is the last pick up this morning at Lenox MARTA?

1/16/2015 Is there a charge for the service and where can I find the stops?

1/30/2015 Which shuttle goes to the Lenox Square food court?


Current through March 6, 2015


Average Daily Boardings: January 481;February 462:March 497

Trips per month (total service): January 10,110;February 9,227;March 2,484

Daily High: January 26 (593);February 23 (553);March 4 (510)

Daily Low: January 19 (291);February 26(208); March 5 (479)









Key observations: The DeKalb County vehicle transfer audit is underway. We are disposing 3 vehicles for which FTA

was paid back. We received an inquiry for service from Cyan on Peachtree. ATT riders have been noted using

connections between lines to access Buckhead MARTA station.

We received 9 (nine) inquiries to the hotline in February.

2/2/2015 When is the next pickup at Piedmont 5?

2/2/2015 What is the earliest pickup at Tower Place 200?

2/9/2015 Does the Piedmont Lenox line run at lunch time?

2/13/2015 When is the next shuttle at Buckhead MARTA to go to the Prominence Building?

2/16/2015 Is the Lenox Park shuttle running today?

2/16/2015 Where do I catch the shuttle at the Lenox MARTA station?

2/17/2015 Is the shuttle running today?

2/17/2015 Can I take the shuttle from the Pinnacle building to the Lenox MARTA station at lunch time?

2/24/2015 Is the Piedmont Lenox line running now?


Current through April 17, 2015


Average Daily Boardings: February 462:March 466;April 463

Trips per month (total service): February 9,227;March 10,255;April 6,015

Daily High: February 23 (553);March 4 (510);April 14 (540)

Daily Low: February 26(208); March 5 (479);April 10 (393)









Key observations: The DeKalb County vehicle transfer audit is underway. We are disposing 3 vehicles for which FTA

was paid back. We received an inquiry for service from Cyan on Peachtree. ATT riders have been noted using

connections between lines to access Buckhead MARTA station.

We received 4 (four) inquiries to the hotline in March.

3/11/2015 Where does the buc pickup at the Lenox MARTA station? 3/11/2015 Does the buc stop at Executive Court? 3/16/2015 Where can I find the buc schedule? 3/19/2015 Where is the shuttle pickup at the Lenox MARTA station?


Current through May 6, 2015


Average Daily Boardings: March 466;April 474;May 476

Trips per month (total service): March 10,255;April 10,427;May 1,903

Daily High: March 4 (510);April 14 (540);May 4,6 (490)

Daily Low: March 5 (479);April 10 (393);May 1 (449)









Key observations: The NTD report is being completed. The Grand Hyatt stop has been reinstated.

We received 9 (nine) inquiries to the hotline in April.

4/6/2015 Is there a stop at the JW Marriott that will go to Lenox Park?

4/9/2015 Where do I catch the shuttle at Buckhead MARTA to go to Lenox Square?

4/17/2015 Is the Piedmont Lenox buc running now?

4/20/2015 Where do I catch the shuttle at Buckhead MARTA to go to Piedmont Center?

4/27/2015 Does the buc service any other areas besides Buckhead?

4/29/2015 I've been waiting on the Lenox Park shuttle at Bldg 2180 for 25 minutes

4/30/2015 Where does the buc pickup at Phipps Plaza?

4/30/2015 I've been waiting on the Lenox Park shuttle at Bldg 1025 for 45 minutes

4/30/2015 Where does the shuttle pick up at Bldg 1025 and what are the times?


Current through June 3, 2015


Average Daily Boardings: April 474;May 480;June 527

Trips per month (total service): April 10,427;May 9,606;June 1,579

Daily High: April 14 (540);May 28 (600);June 2(572)

Daily Low: April 10 (393);May 15 (400);June 1 (493)







Lowest Volume Stops: Piedmont-Lenox = Buckhead Atlanta Marriott


Key observations: The service changes communications are underway. The only concerns so far are from Atlanta Plaza

and Phipps Plaza. The service changes go into effect July 6th. Evaluating alternative routing through Tower Place to

avoid going through the access controlled gates.

We received 5 (five) inquiries to the hotline in May.

5/4/2015 Darryl da Cruz advised of shuttle broke down on Piedmont Road

5/5/2015 Where does the shuttle pick up, where does it go and what are the times?

5/6/2015 Where does the Lenox Park shuttle pickup and drop off at?

5/11/2015 Where does the shuttle pick up at the Lenox and Buckhead MARTA stations?

5/20/2015 Where can I catch the buc at the Buckhead MARTA station to go to Lenox Mall?


Current through July 2, 2015


Average Daily Boardings: May 480;June 533;July 454

Trips per month (total service): May 9,606;June 11,721;July 908

Daily High: May 28 (600);June 9 (582);July 1 (490)

Daily Low: May 15 (400);June 17 (466);July 2 (418)









Key observations: The service changes communications are underway. The only concerns so far are from Atlanta Plaza

and Phipps Plaza. The service changes went into effect July 6th. Evaluating alternative routing through Tower Place to

avoid going through the access controlled gates.

We received 7 (seven) inquiries to the hotline in June.

6/2/2015 Where do I catch the buc at the Buckhead MARTA station to go to Lenox Square? 6/17/2015 Is the shuttle running from the Marriott on Lenox to Phipps Plaza? 6/17/2015 Is the shuttle that picks up at the food court to go to the Residence Inn still running? 6/18/2015 How can I take the shuttle from Alliance Center to the Firestone on Lenox Road at 4:00pm today? 6/18/2015 When does the new schedule go into effect? 6/19/2015 Where does the shuttle pick up at Phipps Plaza? 6/26/2015 When is the next shuttle coming to Securities Centre?


Current through August 7, 2015


Average Daily Boardings: June 533;July 278;August 282

Trips per month (total service): June 11,721;July 6,000;August 1,407

Daily High: June 9 (582);July 1 (490);August 4 (302)

Daily Low: June 17 (466);July 30 (201);August 6 (260)







Lowest Volume Stops: Piedmont-Lenox = Securities Center


Key observations: The service changes are in place and there have been minimal complaints. DeKalb County provided

notice that they are terminating shuttle vehicle arrangements. GRTA is seeking to relocate the vehicles again.

We received 13 (thirteen) inquiries to the hotline in July.

7/6/2015 When is the next shuttle coming to Lenox Square?

7/7/2015 Where can I catch the shuttle from Buckhead MARTA station?

7/8/2015 When is the next shuttle coming to Piedmont 14?

7/10/2015 Is the buc still servicing Lenox Mall?

7/15/2015 Is the buc still picking up at Phipps Plaza?

7/16/2015 Does the buc still pick up at Alliance Center?

7/23/2015 Where does the buc pick up at the Buckhead MARTA station?

7/23/2015 Is the buc free?

7/28/2015 I have been waiting at the Lenox MARTA Station for the Lenox Park buc for 30 minutes

7/29/2015 Where do I catch the shuttle at the Buckhead MARTA station?

7/29/2015 I've been waiting at the pedestrian bridge since 9:20am and no shuttle has come to pick up

7/30/2015 Does the buc still pick up at Lenox MARTA station and go to Target?

7/30/2015 Where does the buc pick up at the 1025 building


Current through September 11, 2015


Average Daily Boardings: July 278;August 289:September 247

Trips per month (total service): July 6,000;August 6,051:September 1,975

Daily High: July 1 (490);August 31 (326);September 1 (301)

Daily Low: July 30 (201);August 25 (238);September 10 (185)









Key observations: The service changes are in place and there have been minimal complaints. DeKalb County provided

notice that they are terminating shuttle vehicle arrangements. GRTA is seeking to relocate the vehicles again.

We received 3 (three) inquiries to the hotline in August.

8/4/2005 I've been waiting on the Lenox Park shuttle for 30 minutes

8/24/2015 Does the shuttle still pick up at the Marriott?

8/26/2015 Can I catch the shuttle at Tower Place and go to the Manor on Piedmont?


Current through October 2, 2015


Average Daily Boardings: August 289:September 285;October 290

Trips per month (total service): August 6,051:September 5,989;October 580

Daily High: August 31 (326);September 18 (327);October 1 (312)

Daily Low: August 25 (238);September 10 (185);October 2 (268)











We received 3 (three) inquiries to the hotline in September.

9/8/2015 Residence Inn employee says she has been waiting for the shuttle at the Lenox MARTA station while the shuttle passed by twice

9/8/2015 Does the Piedmont Lenox line still pick up at the Buckhead MARTA station?

9/14/2015 Where does the Lenox Park shuttle pick up at the MARTA station?


Current through December 1, 2015


Average Daily Boardings: October 301:November 295;December 302

Trips per month (total service): October 6,622:November 5,612;December 302

Daily High: October 20 (341);November 9 (342);December 1 (302)

Daily Low: October 6 (258);November 25 (185);December 1 (302)







Lowest Volume Stops: Piedmont-Lenox = The Prominence Building




We received 3 (three) inquiries to the hotline in October and 4 (four) inquiries in November.

10/1/2015 Where does the shuttle pick up nearest to the Residence Inn?

10/7/2015 Where do I catch the shuttle to Kaiser Permanente?

10/8/2015 Does the shuttle pick up at the JW Marriott?

11/13/2015

I'm sitting here at the Buc station (ATNT building @lenox park first stop) and the driver is always 25-30 minutes late. I'm still waiting here at 12:48 and the driver isn't here. Got here around 12:30. Thought you guys were supposed to be every 12 minutes?

11/16/2015 What time is the next pickup at Lenox MARTA to go to AT&T? 11/17/2015 What time is the next pickup at Piedmont Center? 11/17/2015 The shuttle that normally comes at 3:30pm hasn't come.

Documents

12/2/2015 Is the shuttle still picking up at the Lenox Food ......6/2/2015 Where do I catch the buc at the Buckhead MARTA station to go to Lenox Square? 6/17/2015 Is the shuttle running