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Kiroyan Partners - who we are, what we do, how we do it.
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© 2013 KIROYAN PARTNERS. All rights reserved.
WHO WE ARE, WHAT WE DO, AND HOW WE DO IT
February 2013
/ 18 © 2013 KIROYAN PARTNERS. All rights reserved.
Kiroyan Partners is a strategic consulting firm that assists clients by a comprehensive and multi-disciplinal approach to social and communication issues
The outcome of our work is enhanced reputation and a better understanding
of stakeholders, enabling organizations to communicate, position themselves
and resolve issues more effectively
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/ 18 © 2013 KIROYAN PARTNERS. All rights reserved.
VISION Become a leader in the Indonesian private sector in the active promotion of sustainable business based on good corporate governance and corporate social responsibility
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MISSION To provide business solutions to clients through strategic communications that adheres to good corporate governance and corporate social responsibility according to best practice, and provide a cultural bridge between Indonesia and the international business community
/ 18 © 2013 KIROYAN PARTNERS. All rights reserved. 4
SERVICES
TEAM
VALUES
APPROACH
OUR FOUNDATIONS
/ 18 © 2013 KIROYAN PARTNERS. All rights reserved. 5
OUR VALUES
PERSONAL INTEGRITY ETHICS PROFESS-
IONALISM
/ 18 © 2013 KIROYAN PARTNERS. All rights reserved. 6
OUR TEAM
Dr. Marzuki Darusman
(Chairman)
Ambassador Sabam Siagian
Rear Adm. (ret) Yoost F. Mengko
Dr. MAS Hikam
Dr. Anwar Nasution
Air Chief Marshal (ret) Chappy Hakim
Senior Advisory Council Wisdom, insight, contacts
/ 18 © 2013 KIROYAN PARTNERS. All rights reserved. 7
OUR TEAM
Dr. Irwandy Arif
Prabowo Dr. Gregoria Arum Yudarwati
Dr. Dave Lumenta
Dr. Maria Nindita Radyati
Nunik Maharani Maulana
Council of Experts Special expertise
Senior Expert on Mining
Senior Expert on Economics
Senior Expert on Communi-cations
Senior Expert on Social Research
Senior Expert on Business and Social Responsibility
Senior Expert on Corporate Communica-tions
/ 18 © 2013 KIROYAN PARTNERS. All rights reserved.
NOKE KIROYAN President Director & Chief
Consultant
ANANG RIZKANI NOOR Director & Principal Consultant
ANTON RIZKI SULAIMAN Director & Principal Consultant
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OUR TEAM
Consulting
/ 18 © 2013 KIROYAN PARTNERS. All rights reserved.
PASKAL KLEDEN Senior Consultant &
Head of Field Research
ARYANTI SAVITRI Senior Consultant
ASTRID PUSPITASARI Senior Consultant
RIDWANA SALEH Senior Consultant
PASHA AGOES Senior Consultant
DICKY SEPTRIADI Consultant
IRMA PANDORA Consultant
MARGARETH OLIVIA Consultant
PRAMA YUDHA AMDAN
Consultant
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OUR TEAM
Consulting
/ 18 © 2013 KIROYAN PARTNERS. All rights reserved.
JULI GULTOM Administration
Manager
ARYADI RAHMAN Accountant
ANNISA HARYADI Administration
Assistant
HUSEIN General Affairs
Assistant
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Administration
OUR TEAM
/ 18 © 2013 KIROYAN PARTNERS. All rights reserved. 11
OUR APPROACH
Doorley and Garcia, 2007
PERFORMANCE
STRATEGIZE EXECUTE ASSESS
REPUTATION
COMMUNICATION
/ 18 © 2013 KIROYAN PARTNERS. All rights reserved. 12
OUR SERVICES
• Stakeholder Mapping
• Stakeholder Perception Study
• Non-financial Risk Assessment
• Communication Audit
• CSR Performance Measurement
• Stakeholder Impact Assessment
ASSESS
• Policy Development
• Strategy Development
• Stakeholder Engagement
• Communication Strategy
• Protocols & Guidelines Development
• Program Development
STRATEGIZE
• Executive Coaching
• Capacity Building
• Stakeholder Engagement Facilitation
• Issue Management
• Crisis management
• Program Monitoring
EXECUTE
• Crisis Communication
• CSR/ Sustainability Reporting
• Organizational Reporting Advisory
• Media Management
• New Media Management
• Creative Services
COMMUNICATE
/ 18 © 2013 KIROYAN PARTNERS. All rights reserved.
ANALYZE • Stakeholder Management • Political Economy • Communication Theory • Business & Social Context
RESEARCH • Field Research • Desktop Research • Verification
SYNTHESIZE • Management Solution • Relevant Theories • Research Findings • Empirical Data
ACT • Report • Present • Recommend Measures
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HOW WE DO IT
/ 18 © 2013 KIROYAN PARTNERS. All rights reserved. 14
OUR CLIENTS – past and current
US & EUROPE
ASIA
INDONESIA
AUSTRALIA
/ 18 © 2013 KIROYAN PARTNERS. All rights reserved. 15
Selected Cases Studies: CRISIS MANAGEMENT
#1 Through a merger and acquisition process a foreign oil & gas company became a non-operating part-owner of an asset that subsequently was involved in a serious environmental issue. Through a multi-year process we assisted the company to gradually disengage in a responsible manner while maintaining good relations with all stakeholders.
#2 It is a well-known fact that oil & gas companies are susceptible to blowouts, yet anytime it occurs, a crisis will ensue. The severity of the case depends on location and nature of the blowout. The matter needs careful and responsible handling at local and national levels, which we have done with another client.
/ 18 © 2013 KIROYAN PARTNERS. All rights reserved. 16
Selected Cases Studies: CAPACITY BUILDING
#1 An FMCG company is dissatisfied with its complaints handling mechanism which is seen as impeding its efforts to establish its reputation as a reliable company. We were commissioned to conduct a thorough analysis of the weaknesses and come up with a solution.
#2 The syariah arm of a bank was spun off in compliance with the central bank stipulations that syariah and conventional banks must be separated. During a one-year period we assisted the syariah bank in establishing a Public Relations function from scratch, including training its staff.
/ 18 © 2013 KIROYAN PARTNERS. All rights reserved. 17
Selected Cases Studies: COMMUNITY ISSUES
#1 Mining companies need a local license to operate from the communities in addition to the permits required by law. Prior to conducting outreach programs a thorough stakeholder analysis must be conducted followed by community needs assessment. This is what we did over a period of many years for a precious metals COW company.
#2 A base metals COW company was facing a complex community situation involving various ethnic groups who were involved in hereditary land ownership issues. Prior to proceeding to the formal licensing process, these communities need to be resolved. We assisted the company in dealing with this complex issue.
/ 18 © 2013 KIROYAN PARTNERS. All rights reserved. 18
Selected Cases Studies: MULTIDIMENSIONAL STUDY
#1 After a long absence from Indonesia a foreign company that supplies products and systems to the security authorities was contemplating a re-entry into the Indonesian market and needed a reliable decision-making tool for this purpose. We analyzed all relevant aspects, including the specific political and economic conditions as well as industry-specific issues needed for the strategic decision.
#2 The Indonesian and Australian governments have agreed to enter into a Comprehensive Economic Partnership Agreement. The business sector will be a major component of the agreement. Kiroyan Partners was appointed by both sides to prepare a Joint Position Paper that is preceded by stakeholder analysis and stakeholder engagement in Indonesia and Australia.
PT KOMUNIKASI KINERJA Menara Karya, 10th Floor, Suite H
Jl. HR Rasuna Said Blok X-5 Kav. 1-2 Jakarta 12950 - INDONESIA
T: +6221 5794 4694 F: +6221 5794 4696
[email protected] www.kiroyan-partners.com
THANK YOU