8/3/2019 13921
1/4
JOB DESCRIPTIONJOB DESCRIPTIONJOB DESCRIPTIONJOB DESCRIPTION
Job Title: Switchboard and Bookings Assistant
Department: Security & Visitor Services
Team : V&A Bookings & Information Team
Contract: Permanent, full-time, 36 hrs per week.
Pay band: 7
Reporting to: Bookings Systems Manager
PuPuPuPurpose of Jobrpose of Jobrpose of Jobrpose of Job
Be the primary Switchboard operator and assist in administering
the day to day running of the
V&As Bookings Office for the Museums programmes and events,
including all Museum courses.
Deal with telephone, on-line and written enquiries in a
professional and timely manner. Deal with
Internal Room Bookings for spaces managed by the V&A
Bookings & Information Office. Inputfigures for drop in events
and activities, and update addresses for Mail Me cards or postal
returns.
Book self-guided visits for groups, plus any lunchroom
requirements.
BackgroundBackgroundBackgroundBackground
The Bookings and Information Team in the Security and Visitor
Services Department of the V&A
deals with all telephone and on-line event bookings, it fulfils
on-line and group exhibition
bookings, and handles room bookings on behalf of the Museum. The
Bookings Office is also
responsible for the booking and database systems, dealing with
resource management, the
booking of events and activities and administration of the
databases. The databases, which
provide information to support and manage these functions,
require continual data management
and updating.
Currently operating five days a week, this is a front-line
service dealing with a total of over
140,000 visitors annually, and approximately 27,000 phone
enquiries from a broad cross-section
of the public, institutions and commercial organisations. The
enquiries cover the full range of
Museum activities and events and the role is customer focussed
and demanding.
8/3/2019 13921
3/4
PERSON SPECIFICATIONPERSON SPECIFICATIONPERSON
SPECIFICATIONPERSON SPECIFICATION
Essential requirementsEssential requirementsEssential
requirementsEssential requirements
1. Excellent call handling skills and the ability to deal with
intensive telephone work withconfidence and professionalism.
2. High level of awareness of customer care issues and the
ability to deal with people in a politeand calm manner.
3. Good administrative and organisational skills to manage
bookings efficiently.4. A good working knowledge of booking
systems, Excel, MS Office, email and internet.5. Demonstrable
understanding of access related issues.6. Demonstrable ability to
plan and prioritise workloads. Willingness to take on routine
tasks.
7. High level of numeracy, accuracy and attention to detail.8.
Experience of team working and flexibility in sharing team
workload.9. Undertake week-end and evening work when
required.Desirable requirementsDesirable requirementsDesirable
requirementsDesirable requirements
1 Demonstrable knowledge of and keen interest in, the arts.2
Administrative experience preferable.3 Self starter who takes
initiative and has a keen interest in developing this role within
the
remit of an expanding department, and who can assist in the
development of the
Museums Booking Office procedures and maximise ticket sales.
4 Can do attitude and willingness to expand expertise and share
skills with others.
8/3/2019 13921
4/4
To apply
To apply online, please go to the V&As website at
www.vam.ac.uk/jobs
To apply via paper application please pick up an application
form from Charles George in Human
Resources.
If you have any queries regarding the recruitment process, you
can email us [email protected] or
telephone us on 020 7942 2937.
Closing date for applicationsClosing date for
applicationsClosing date for applicationsClosing date for
applications - Midnight on Friday 30 September 2011Midnight on
Friday 30 September 2011Midnight on Friday 30 September
2011Midnight on Friday 30 September 2011
(Paper applications to be sent to Charles George in Human
Resources by 5.00 pm on 30 September
2011).
Interviews will be held on 18 October 2011.Interviews will be
held on 18 October 2011.Interviews will be held on 18 October
2011.Interviews will be held on 18 October 2011.
