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13th North Carolina Serials Conference, April 15-16, 2004 1
Working with Vendors: Collaborating to Drive Product
Development
Yvette Diven
Director, Product Management, Serials - R.R. Bowker
13th North Carolina Serials Conference, April 15-16, 2004 2
What Exactly is Collaboration?
What we’re talking about n. Working together, especially in a joint
intellectual effort
It doesn’t have to mean… n. Cooperating treasonably, as with an enemy
occupation force in one’s country
Most barriers to collaboration are not technical.
13th North Carolina Serials Conference, April 15-16, 2004 3
Identifying Collaborative Partners
ILS Vendors Publishers Subscription Agents Serials Management
Companies Archives and Portals Library staff Faculty User Communities Other Institutions
13th North Carolina Serials Conference, April 15-16, 2004 4
Potential Areas of Collaborative Product Development
Workflow Serials management (e-journals) Acquisitions, ILL, cataloging
Administration Collection assessment, reporting Electronic rights management (ERM)
Service Patron and end-user tools Archiving and digitization
13th North Carolina Serials Conference, April 15-16, 2004 5
Collaborative Product Development
Partners lend expertise and insight Multi-phased
Concept Prototype Beta version Launch/Release Post-Launch/Enhancement
Requires a time and resource commitment
13th North Carolina Serials Conference, April 15-16, 2004 6
Successful Product Development
Creates useful and usable products Identifies a need Proposes potential solutions Involves the customer/user
Defines the scope of the need Determines the value of the product
Is an iterative process Average 15-18 month cycle
Is standards-based
13th North Carolina Serials Conference, April 15-16, 2004 7
Benefits of Collaborating
You effect change!You effect change! Establish ongoing
relationships Networking Industry
involvement Special partner
status? Price discounts?
13th North Carolina Serials Conference, April 15-16, 2004 8
Contact Information
Yvette Diven
Director, Product Management, Serials
R.R. Bowker
678 Noe Street
San Francisco, CA 94114
Direct: (415) 861-3080
Toll-free: (888) 269-5372 ext. 3024
Email: [email protected]
