Embed Size (px)
DESCRIPTION
1
Citation preview
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 1
للسـلمـة و ةشركـة الخدمـات البتروليـالبيئـه
Petroleum Safety & Environmental Services Co.
An Egyptian O il Sector C om pany
P E T R O S A F E
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 2
اعـداد شـركة بتروسـيـف
P E T R O S A F EPetroleum Safety & Environmental Services Co.
لتدريبية ا الخطةبشركات إمن 15 % لتدريب العاملين جمالى
لبترول ا العام السلمة يالقطاع أعمال علىالعام خلل لبيئة ا وحماية المهنية والصحة
2004 - 2005 المالى
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 3
Prepared By : Petrosafe
P E T R O S A F EPetroleum Safety & Environmental Services Co.
SPOT AuditingSPOT Auditing
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 4
P E T R O S A F EP E T R O S A F E
DefinitionsDefinitions
Auditor:Auditor:One who hears ( A listener )
Auditing:Auditing:Testing, verifying, commending and correcting
Inspection:Inspection:Focus on hardware
Advanced Safety auditor:Advanced Safety auditor:One who uses all the senses, but never underestimates the power of listening.
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 5
P E T R O S A F EP E T R O S A F E
The Evolution of SafetyThe Evolution of Safety
EngineeringEngineeringProcedures& Systems
People
InjuriesInjuries
TimeTime
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 6
P E T R O S A F EP E T R O S A F E
Purposes of AuditingPurposes of Auditing
Demonstrate managers commitment to Safety.Demonstrate managers commitment to Safety. Sense the safety climate.Sense the safety climate. Encourage safe behavior.Encourage safe behavior. Identify & correct unsafe work practices/procedures.Identify & correct unsafe work practices/procedures. Increase safety awareness.Increase safety awareness. Raises work place standards.Raises work place standards. Monitors the effects of safety awareness.Monitors the effects of safety awareness. Motivates others.Motivates others.
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 7
P E T R O S A F EP E T R O S A F E
Objectives of ASAObjectives of ASA
Changing from a culture that:Changing from a culture that: Condones unsafe practices Reacts to accidents and concentrates on statistics Treats safety as an extra, or add on part of the business Sees safety as “someone else’s” responsibility
To culture that:To culture that: Observes, identifies and eradicates unsafe acts Is concerned about people and is proactive in safety. Integrates safety into the greater business culture. Accepts that safety is a personal responsibility for
everyone within the organization
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 8
P E T R O S A F EP E T R O S A F E
Causes of injuriesCauses of injuries
99% of all injuries result from Unsafe Acts
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 9
P E T R O S A F EP E T R O S A F E
Principles of ASAPrinciples of ASA
Production
Quality
Cost
Employee Relations
Safety
Business Success
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 10
P E T R O S A F EP E T R O S A F E
Principles of ASAPrinciples of ASA
Observe People Working :-Observe People Working :-
Focus upon actions & behaviorsFocus upon actions & behaviors On the job.On the job. Prepare an agendaPrepare an agenda
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 11
P E T R O S A F EP E T R O S A F E
Use all senses :-
Touch Smell Sight Hearing
Principles of ASAPrinciples of ASA
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 12
P E T R O S A F EP E T R O S A F E
Principles of ASAPrinciples of ASA
Enter into conversation.
Open questions. Unthreatening. Respectful.
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 13
P E T R O S A F EP E T R O S A F E
Principles of ASAPrinciples of ASA
Make agreements & give Praise
How job will be done in the future Appropriate Praise
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 14
P E T R O S A F EP E T R O S A F E
ASA is founded uponASA is founded upon
Focused Observation.Focused Observation. Open communication.Open communication.
To Recognize unsafe acts & commit to work safely.
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 15
P E T R O S A F EP E T R O S A F E
What is acceptable safety performance ?
Focused safety observationFocused safety observation
Supervisors want to make certain that employees:
Perform individual tasks correctly.
Follow safe procedures consistently.
Exercise good judgment.
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 16
P E T R O S A F EP E T R O S A F E
Focused safety observationFocused safety observation
How often employees need to be observed depends upon:
Experience Past Performance Job Characteristics.
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 17
P E T R O S A F EP E T R O S A F E
Focused safety observationFocused safety observation
Behavior focused observations should be scheduled to determine :
How much attention each employee pays to safety during all phases of a task.
How safely each employee performs specific procedures that involve special precautions.
How safely employees work at different times of the day.
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 18
P E T R O S A F EP E T R O S A F E
Focused safety observationFocused safety observation
What sources of information other than employees would help identify specific behaviors to watch for?
JHA’s
SOP’s
Accident/Near Miss investigation reports.
Other supervisors managing similar operations.
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 19
P E T R O S A F EP E T R O S A F E
Focused safety observationFocused safety observation
What kind of critical procedures do employees perform?
Lock out/tag out.
Material handling (lighting, forklift operation).
Confined space entry.
Working at heights (ladders, scaffolds)
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 20
P E T R O S A F EP E T R O S A F E
Effective communicationEffective communication
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 21
P E T R O S A F EP E T R O S A F E
Make certain your message is complete.Make certain your message is complete.
Make certain your message is Accurate.Make certain your message is Accurate.
Consider how much your listeners knowConsider how much your listeners know
Effective CommunicationEffective Communication
SPEAKING – Message content
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 22
P E T R O S A F EP E T R O S A F E
SPEAKING – Message Delivery Make certain you have the listener's full attention.Make certain you have the listener's full attention.
Begin with a summary of what you are going to talk about.Begin with a summary of what you are going to talk about.
Identify & stress each key point.Identify & stress each key point.
Pause occasionally & encourage questions.Pause occasionally & encourage questions.
Effective CommunicationEffective Communication
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 23
P E T R O S A F EP E T R O S A F E
Effective CommunicationEffective Communication
SPEAKING – Message Delivery
Pay attention to how you say something.Pay attention to how you say something.
Decide on the most appropriate time & place .Decide on the most appropriate time & place .
Present information in a logical order sequence.Present information in a logical order sequence.
Keep the language simple.Keep the language simple.
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 24
P E T R O S A F EP E T R O S A F E
SPEAKING – Ensuring understanding
Have employees paraphrase your messageHave employees paraphrase your message
EFFECTIVE COMMUNICATIONEFFECTIVE COMMUNICATION
Speaking effectively is not & complete until both yours your listeners agree on the
. meaning of the message
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 25
P E T R O S A F EP E T R O S A F E
Give your full attention.Give your full attention.
Stop talking.Stop talking.
Avoid interruption if possible.Avoid interruption if possible.
Let the speaker know you are paying attentionLet the speaker know you are paying attention..
EFFECTIVE COMMUNICATIONEFFECTIVE COMMUNICATION
LISTENING
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 26
P E T R O S A F EP E T R O S A F E
Ask for clarification if necessary.
Listen “ between the lines” .
Successful communication is always your responsibility
EFFECTIVE COMMUNICATIONEFFECTIVE COMMUNICATION
LISTENING
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 27
P E T R O S A F EP E T R O S A F E
ANGER Keep your emotions under control.
Lower your own voice & speak slowly.
Acknowledge the employee's anger.
Try to identify & eliminate the cause of anger.
Observe the employee’s behavior slowly after your discussion.
HANDLING DIFFICULTHANDLING DIFFICULTCOMMUNICATIONSCOMMUNICATIONS
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 28
P E T R O S A F EP E T R O S A F E
INDIFFERENCE:- Determine why the employee is not paying attention.
Be patient & use silence to your advantage.
HANDLINGHANDLING DIFFICULTDIFFICULTCOMMUNICATIONSCOMMUNICATIONS
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 29
P E T R O S A F EP E T R O S A F E
Audit ProcessAudit Process
1. Prepare1. Prepare Decide to audit on regular basis.
Make agreement with your second auditor.
Select a suitable area to audit.
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 30
P E T R O S A F EP E T R O S A F E
Audit ProcessAudit Process
2. Observe2. Observe
People working A small part of the overall task Use all senses. Look ABBI. Use the checklist. Create the agenda
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 31
P E T R O S A F EP E T R O S A F E
Audit ProcessAudit Process
3. Discuss3. Discuss Establish trust (unthreatening, respectful manner). Open questions Encourage to establish preventive measures. Commend good practice if appropriate. Correct unsafe acts immediately. Make solid agreements.
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 32
P E T R O S A F EP E T R O S A F E
Audit ProcessAudit Process
4. De-Brief
Discuss learned lessons.
Actions agreed.
Mutual coaching.
Auditors performance.
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 33
P E T R O S A F EP E T R O S A F E
Audit ProcessAudit Process
5. Record
Observed safety deviations.
Time, place, date & activity.
Auditors names only.
Exceptional safety performance.
Follow up actions.
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 34
P E T R O S A F EP E T R O S A F E
Audit ProcessAudit Process
6. Follow up
Check on agreements.
Own personal agreements.
Organization improvements programs.
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 35
P E T R O S A F EP E T R O S A F E
Observation CategoriesObservation Categories
1. REACTIONS OF PEOPLE:1. REACTIONS OF PEOPLE: Adjusting / adding personal protective equipment.
Changing position suddenly.
Rearranging job.
Stopping / leaving job.
Hiding, dodging.
Applying Isolations.
Changing tools.
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 36
P E T R O S A F EP E T R O S A F E
Observation CategoriesObservation Categories
2. POSITIONS OF PEOPLE2. POSITIONS OF PEOPLE (INJURY CAUSES):(INJURY CAUSES):
Striking against, being struck by.
Being caught in, or between.
Failing at same height or between different level.
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 37
P E T R O S A F EP E T R O S A F E
Contacting temperature extremes.
Contacting electrical current.
Inhaling, absorbing through skin, swallowing
harmful material.
Overexerting while lifting, pulling, pushing and reaching.
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 38
P E T R O S A F EP E T R O S A F E
Observation CategoriesObservation Categories
(QUESTIONING ATTITUDE)
• What if the unexpected happens?
• What injuries could occur?
• How can this job be done more safely?
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 39
P E T R O S A F EP E T R O S A F E
Observation CategoriesObservation Categories
OpenOpen QuestionsQuestions
Can you tell me about Can you tell me about your job?your job? What could go wrong?What could go wrong? How could you got hurt?How could you got hurt? What kind of injuryWhat kind of injury How serious?How serious? How could you prevent it?How could you prevent it?
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 40
P E T R O S A F EP E T R O S A F E
Who else could be affected?Who else could be affected?
What if the unexpected happened?What if the unexpected happened?
What worried me when I just saw you?What worried me when I just saw you?
What do you think stopped you?What do you think stopped you?
How can the job be done more safely?How can the job be done more safely?
What would you do in an Emergency?What would you do in an Emergency?
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 41
P E T R O S A F EP E T R O S A F E
Observation CategoriesObservation Categories
33. Personal Protective . Personal Protective Equipment:Equipment:
Provides barrier.
Reflects state of mind.
Match the task/hazards with the protection worn.
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 42
P E T R O S A F EP E T R O S A F E
Use the head-to-toe check.
• Head.
• Eyes and face.
• Respiratory system.
• Hands and arms.
• Trunk.
• Feet and legs.
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 43
P E T R O S A F EP E T R O S A F E
Observation CategoriesObservation Categories
4. TOOLS & EQUIPMENT4. TOOLS & EQUIPMENT
Observe employees using tools or equipment:
Right for the job? Used correctly? In safe conditions?
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 44
P E T R O S A F EP E T R O S A F E
Observation CategoriesObservation Categories
5. PROCEDURES (Standards)5. PROCEDURES (Standards)
Evaluate standard procedures by observation:Evaluate standard procedures by observation:
• Available?• Adequate for the job?• Known and understood?• Followed?• Maintained?
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 45
P E T R O S A F EP E T R O S A F E
Observation CategoriesObservation Categories
6. ORDERLINESS / TIDINESS6. ORDERLINESS / TIDINESS
Evaluate orderliness by observation:Evaluate orderliness by observation:
• Standards established?• Standards understood?• Orderliness maintained?
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 46
P E T R O S A F EP E T R O S A F E
ActionsActions
Commend Corrective (immediate). Preventative (longer term). Follow -up.
NB Evolution is the route to long-lasting improvement–not Revolution.
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 47
P E T R O S A F EP E T R O S A F E
INTERVENTIONSINTERVENTIONS Have employee explain what risks are involved.
Have employee explain what was gained from the unsafe act.
Ask employee to evaluate the decision to work unsafely.
It happened to me before, as I
was ..……
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 48
P E T R O S A F EP E T R O S A F E
COACHINGCOACHING
Refers to …. “ A contract “
Formal, documented and Formal, documented and
very structured discussionvery structured discussion
Contract
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 49
P E T R O S A F EP E T R O S A F E
COACHINGCOACHING
Document all disciplinary actions carefully.
Coaching sessions are intended to develop agreements for
Specific behavior changes.
PROGRESSIVE DISCIPLINEPROGRESSIVE DISCIPLINE
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 50
P E T R O S A F EP E T R O S A F E
COACHINGCOACHING
Locate a private place to hold the session.
Choose a time for the meeting and inform the employee.
Make sure you will not be interrupted.
PREPARE FOR A COACHING SESSIONSPREPARE FOR A COACHING SESSIONS
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 51
P E T R O S A F EP E T R O S A F E
Be able to describe the unsafe behavior.
Be ready to explain why unacceptable behavior is unsafe and
Acceptable one is safer.
Describe what you will accept as a contract.
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 52
P E T R O S A F EP E T R O S A F E
COACHINGCOACHING
Acknowledge that he understands rules ,
he was violating .
Explain why he choose to act unsafely.
CONDUCTING A COACHING SESSIONCONDUCTING A COACHING SESSION
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 53
P E T R O S A F EP E T R O S A F E
Explore steps to take to prevent behavior recurrence.
Establish a formal contract for improvement.
Observe employee after a coaching session.
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 54
P E T R O S A F EP E T R O S A F E
REINFORCING SAFE PERFORMANCEREINFORCING SAFE PERFORMANCE
Negative reinforcement Negative reinforcement
“ Eliminate unsafe behavior through negative consequences”
Positive reinforcementPositive reinforcement
“ Develop / maintain safe behavior through positive consequences”
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 55
P E T R O S A F EP E T R O S A F E
Verbal acknowledgementVerbal acknowledgement
Public praisePublic praise
Materials rewardMaterials reward
I immediately ,During safety meetings ,Casual, I immediately ,During safety meetings ,Casual, Make suggestionsMake suggestions
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 56
P E T R O S A F EP E T R O S A F E
Benefits Of Safety AuditsBenefits Of Safety Audits
Displaying your interestboth in safety and in peopleboth in safety and in people
Promotes interest and involvementstimulating and requires engagementstimulating and requires engagement
Enhancing employee relationsimproving communication & understandingimproving communication & understanding
Monitoring work practices & standards finding out what is happeningfinding out what is happening
Promoting auditing more widelyteaching others about the benefits of audits - leading & coachingteaching others about the benefits of audits - leading & coaching
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 57
P E T R O S A F EP E T R O S A F E
Benefits Of Safety AuditsBenefits Of Safety Audits…follow…follow
Clarifying your standards Re-affirm & re-establishRe-affirm & re-establish
Evaluating individuals performanceFor safetyFor safety
Improving communication routes Providing a good way to communicate Providing a good way to communicate
two- way two- way direction (listening!)direction (listening!)
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 58
P E T R O S A F EP E T R O S A F E
Identifying promotion potentialIdentifying promotion potential
Assessing total performanceAssessing total performance
Providing early-warning informationProviding early-warning information
Healthy communication linesHealthy communication lines
Stimulating others to audit their actionsStimulating others to audit their actions
Encouraging self auditingEncouraging self auditing
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 59
P E T R O S A F EP E T R O S A F E
When leadership visit the workplace they see the When leadership visit the workplace they see the behaviours of their people, but also see reflected in behaviours of their people, but also see reflected in
them their own behaviour….. them their own behaviour…..
B StaleyB Staley
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 60
P E T R O S A F EP E T R O S A F E
LEADERSHIP
Procedures, Standards &
Policy
Communication
Responsibility & Accountability
Audits
Facilities Tools &
Equipment
Motivation
Training
Risk Assessment &
Information
Goals & Objectives
TP/AI/TW/V1.0/04
P E T R O S A F EP E T R O S A F E 61
T H E E N DT H E E N D
مبدأ ترسيخ أجل من مبدأ معا ترسيخ أجل من معاو و السلمة السلمة
ئية ي ب ل ا حماية و المهنية ئية الصحة ي ب ل ا حماية و المهنية الصحةالجميع الجميع مسؤولية مسؤولية
P E T R O S A F EPetroleum Safety & Environmental Services Co.
