15 Million Users Succeed with SumTotal’s Cloud Platform

7/31/2019 15 Million Users Succeed with SumTotals Cloud Platform

1/13www.sumtotalsystems.com 1

Ventana Research finds that more than a quarter of companies surveyed are

adopting cloud computing in direct response to meeting the pressures of retaining

talent and increasing employee satisfaction. This number is part of a larger

trend of organizations adopting cloud human capital management. Businesses

of all industries, geographies and sizes are finding value in accessing company

resources through networks, rather than on local computers. These businesses

have given human capital management a prominent place in Cloud computing as

it remains at the vital core of any organizations operations.

Analysts predict Cloud spending will reach $13 billion by 20141, indicating that many

of SumTotals current and future customers will see Cloud as a good option for

their business. You will be in good company as you join SumTotals 15 million users

on the Cloud, where they reap the benefits of a robust Cloud infrastructure and

achieve great success with SumTotals market-leading Strategic Human Capital

Management (HCM) solution, highly responsive services and support teams. This

paper will cover the topics necessary for you to understand the value in adopting

Cloud technology and point out some key differentiators that SumTotal provides.

Why Choose the Cloud?At a business of any size, having the right human capital management solution

is crucial. But while much research and consideration is put into selecting the

appropriate software, the delivery method isnt always of concern. However, even

if you have found the solution that is just right for your company right now, a static

delivery can mean it will be insufficient or outdated by next year. A flexible, Cloud-

based delivery will allow your solution to grow with you.

Rather than asking why you should choose the Cloud, it might be more telling

to ask what you will miss out on if your business does not evolve into the Cloud.

Three major topics should come to mind:

Rapid Deployment and Innovation

Cost Effectiveness

Improved Accessibility and Elasticity

While each of these benefits of the Cloud will be explained in more detail in the

next section, ask yourself the following:

How long can my company wait for deployment and still expect to

maintain efficient business processes?

Whitepaper

15 Million Users

Succeed with SumTotalsCloud Platform

SumTotal Leads the Marketin Strategic Human Capital Management
http://www.sumtotalsystems.com/http://www.sumtotalsystems.com/http://www.sumtotalsystems.com/



How much money or resources should my company invest in back-

end software that may take many months or even years before

being fully productive?

If I convince my company that the software is worth the cost and

the wait, how happy will they be when a better version is introduced

before we are fully deployed?

The answer to these and similar questions draws out the fact that Cloud computing

provides a compelling set of benefits at both an operational and business level.

Indeed, at a business level, Cloud computing is the most cost-effective ownership

model available for most organizations, saving them much of the expense related

to IT and infrastructure normally associated with enterprise software. At an

operational level, it provides a much more efficient ownership experience including

rapid implementation, quick upgrades and streamlined support.

Benefits of the Cloud

SumTotal Systems offers the most complete, most innovative and most flexible

human capital management solutions. The Cloud is a growing part of this offering

and can provide benefits to your company that will dramatically decrease your

employees time to proficiency and increase your bottom line.

Rapid Deployment and Innovation

When you have finally selected a solution that is right for you, there may

be nothing more frustrating than the lag time between licensing and actual

deployment. Think of how many months or even years it would take your

employees to become productive on a human capital management system if the

business used an on-premise solution requiring the steps shown below.

15 Million Users Succeed with SumTotals Cloud Platform

On-Premise Solution2 Cloud Solution

Evaluate existing hardware/infrastruc-

ture to determine the ability to add

new applications to the environment.

Ensure users have access to

Internet-enabled devices and secure

logon access to the application.

Plan and purchase new supporting

technology if needed.

Train HR users/end-users

on the applications.

Allocate IT time to test the product

in conjunction with existing

on-premise application.

Learning curve period as users

become accustomed to the solution

and can utilize it easily.

Ensure users have access to

Internet-enabled devices and secure

logon access to the application.Train IT and database

administrators on the application for

support purposes.

Train HR users/end-users

on the applications.

Learning curve period as users

become accustomed to the solution

and can utilize it easily.



Based on the diagram above, you can save several resource- and time-intensive

steps on the deployment of a Cloud solution. Further, if as a larger company with

special needs, you decided to customize certain features of your on-premise

solution, add several more steps on to that process if you intend on upgrading.

Added features will require special attention and extra time, often creating enough

of a barrier to prevent timely upgrades that maintain an up-to-date system.

Streamlined Support for Greater Focus

Because Cloud solutions mean all the technology and data is securely stored

and managed in the Cloud, this often streamlines any support issues customers

have. This improves quality of service, speeds resolution times and enables

HR managers to spend less time on technical issues related to support. Indeed,

since the customers environment is in the cloud, the support team and HR can

look at the same information simultaneously. The Cloud eliminates the need

for HR to be involved with the efforts of backing up and sending a copy of their

environment to support to replicate support issues rather support can see anyissues and directly resolve it in the Cloud.

As a result, HR managers can focus on operational excellence around their

processes rather than managing support around hardware, database, network

and other infrastructure now provided them in the cloud.

Cost Effectiveness

As with all successful businesses, planning is key. Teams or individuals spend

many hours planning budgets to maintain profitability over the coming year, so

when unexpected expenses arise, they may require drastic rearrangement of

funds. This is particularly dreaded by small and medium businesses that do not

necessarily have the reserves or ability to transfer funds from one division to

another as enterprise businesses do.

With Cloud-based human capital management, there will never be unexpected costs

concerning labor or infrastructure. On-premise software can cost about 20 percent of

the initial software purchase price per year in maintenance.3 One of the reasons that

Cloud solutions are becoming so popular with businesses is that the costs are much

more predictable as the solution provider takes on the burden of upfront equipment

and support expenses, and they lay maintenance fees out ahead of time.

Enterprise-sized businesses will feel the biggest cost burden from on-premise

software. Consider the cost of server capacity large enough to manage

thousands of employees. Consider the technical support costs of setting up,

managing and maintaining such a system. Finally, consider your budget and how

much money you are spending on an infrastructure that does not directly lead togreater profitability for the company.

Human capital management is a necessary component for your company, but if

the money spent getting the system running is more than the savings benefits it

will bring to your company, then on-premise solutions lose their efficacy. A Cloud

human capital management solution lowers the upfront investment of solution

ownership, meaning this savings can be invested elsewhere to earn money for

your company right away.


With Cloud-based hum

capital management, t

will never be unexpect

costs concerning labor

infrastructure. On-premsoftware can cost abo

20 percent of the initia

software purchase pric

per year in maintenanc




Human capital management delivered on the Cloud is a solid investment in the

future of the company, without risk of overwhelming and uncalculated costs.

The table below lists all of the costs associated with an on-premise human

capital management application that would not be added to the bottom line of

a Cloud-based application purchase. As you read through them, you will notice

the savings to a business that does not need a physical infrastructure, internal

IT support or specialized training to operate or update a system that uses the

Cloud platform.

Improved Accessibility and Elasticity

In todays world, companies are generally not located in one central office.

Spread across the country or globe, and with employees making contributions

from remote or mobile locations, businesses need solutions that are highly

accessible. Cloud human capital management offers access anywhere there is

Internet, which creates a level of convenience appreciated by every worker.

Whether your business is in a year when it is necessary to expand or smarter

to cutback, human capital management software on the Cloud can be adjusted

accordingly and quickly to meet your needs. SumTotal has built Cloud offerings

to leverage massive amounts of commodity hardware, where adding or removing

processing capacity merely requires the click of a button.

Uninterrupted access to the application will also be a huge benefit to companies

that count on their employees to take added responsibilities, either as a cost-

saving technique or because they have hired truly capable talent. It is important

for the employees to have continuous access to the system, whether they need

to add some inputs after working hours or are turning downtime waiting for a

plane into uptime on the application. Improved accessibility is a step toward

improved productivity.

When businesses

need to do more

with less, and do it

faster, the cloud is a

complementary opt

to help them carry

out daily activities l

talent management

Costs Incurred with On-Premise HR Applications4

Cost of a database, operating system(s), middleware and other infrastructure

software licenses.

Cost of servers, storage and networking equipment to support the application,

as well as additional power, cooling and space to house the equipment.

Recurring costs for infrastructure software upgrades and maintenance contracts.

Cost of IT staff or external IT contractors.

Cost of a database administrator.

Cost of reiterative integration of diverse, fragmented or homegrown applications.

Cost of multiple applications and multiple recurring software support contracts.Cost of reiterative customization.

IT costs and concerns associated with maintaining and upgrading separate

applications, including the test center, and time and expertise required to pilot

all new software releases before putting them into production.

Cost of training to keep administrators current with new infrastructure technologies

(e.g., data communications, operating systems, databases, web servers, et al).




Power of the SumTotal Strategic HCM Cloud Solution

Several application providers in the market are realizing the benefits the Cloud

can offer their clients and have jumped on the idea. However, SumTotal has been

engaged in developing and perfecting such Cloud offerings for years and has

more than a few differentiating factors.

Massively Scalable

Infrastructure

Intranet

Cloud computing has pushed the evolution of data center and infrastructureservices for consumer and business applications. SumTotals Cloud solution

provides a highly scalable human capital management application, combining

an industry-leading data center with powerful virtualization technologies and a

flexible n-tier architecture. This enables customers to scale dynamically to meet

their needs while only paying for what they use. In addition, security, monitoring

and auditing at every level of the infrastructure and application ensures that your

human capital data is completely secure.




Robust Data Center Service

SumTotal leverages only tier III and tier IV datacenters which are rated with

the industrys highest level of redundancy housing Emergency BroadcastSystem/911 and rated no power off. In addition, SumTotal datacenters use:

Private caged space for all hardware to which SumTotal

controls access

Redundant and fault-tolerant hardware across our

architecture

ITIL-based operational process across all customer

environments and data

Global operations team to address operational issues in

any geography with multi-tiered response times clearly

outlined in the SumTotal service level agreement

Virtualized, Secure Environment

To provide maximum scalability, flexibility

and security to our customers, SumTotals

Cloud solution uses its own virtualization

technology built into the software

architecture. This technology allows the

application processing to be shared

across virtualized environments, as well

as physical machines, simultaneously.

Adding processing capacity to the environment only requires turning on a new

machine and clicking a button. The SumTotal architecture can leverage massive

amounts of commodity hardware, which provides fault tolerance and scalability

in the same way services such as Google and Facebook do. The solution

also leverages virtual storage networks enabling SumTotal to do real-time scaling

across hardware. In addition, SumTotals Cloud solution ensures high availability

through redundancy at all layers, where servers in the Cloud provide scalability

and instant provisioning. Rather than rely on virtualization to take a single-tenant

application and host it for a customer, SumTotals solution was built from the

ground up as a multi-tenant application that runs in the Cloud. All customers instantly

take advantage of the built-in fault tolerance and load balancing of the Cloud.

Advanced Architecture

SumTotal employs a standards-based, n-tier architecture

designed to exceed the needs of the most demanding

customers. The SumTotal platform is continually tested

to meet customers current and future needs. SumTotals

Cloud solution is able to handle high transaction and

user volumes and processing loads through virtualization

that is able to distribute increased load across multiple

servers. Load balancing is transparent to the customer. As

a customers demand increases during heavy use periods,




the Cloud capacity expands automatically. SumTotals technology platform

provides vertical and horizontal scalability. Horizontal scalability allows for adding

additional back-end servers while vertical scalability offers the option to migrate

to larger and faster servers.

Strong, Complete Security

Human Resources (HR) data needs to be one of the most secure forms of

information any organization maintains. At SumTotal, our Cloud solution has best-

in-class security integrated across physical, network, application and data layers.

Physical Security includes controlled access to data

center space and a secure data center infrastructure

with leading standards in data center infrastructure, using

biometric readers, card-scanners and person-traps as

standard methods to validate legitimate access to our

data center infrastructure. Network Security includes antivirus protection, network

monitoring, availability reporting and leading intrusion

detection technologies.

Application Security includes cutting-edge patented and

patent-pending security to ensure separate computing

environments for each client. From the application level

to the database, the architecture ensures customer data

stays separate at all times.

Data Security includes secured database servers and

separate physical databases for each client to ensure

customer data is not comingled.

The Most Flexible Purchase and Delivery in the Market

SumTotals Cloud lets you choose the right ownership and deployment option for

your organization:

Shared Cloud: Nearly any organization can utilize the

benefits of the Cloud in an extremely cost-effective

manner by using SumTotals Shared Cloud. With

SumTotals strict security precautions, each companys

information is compartmentalized and secured. All

businesses on the Shared Cloud receive up-to-the-

minute updates that keep them at the forefront of best

practices in management solutions. Private Cloud: Unlike vendors that offer only one-

dimensional SaaS, SumTotal offers customers a more

secure option with the SumTotal Private Cloud. In

addition to the economic benefits of a cloud solution,

the SumTotal Private Cloud provides more sophisticated

security, dedicated database and no forced upgrades. In

addition, customers who use SumTotals low-cost Shared




Cloud offering can choose to upgrade to SumTotals

Private Cloud with a dedicated hosting environment

and physically separate and secured database instance.

SumTotals Private Cloud offering was explicitly designed

to help customers navigate global data security and legal

compliance requirements.

On Premise: For organizations that are still not ready for

the quick migration to the Cloud, SumTotal continues to

offer the same end-to-end Human Capital Management

solution as a localized deployment for customers.

SumTotal remains an innovator in the industry, a benefit

that companies can continue to take advantage of,

regardless of platform.

Complete, End-to-End Strategic Human Management Solution

Increasing labor costs and management complexity are driving organizations

to have improved visibility in managing their global workforces. In addition,

organizations have realized that in order to enable visibility and drive workforce

efficacy, their talent management processes need to be more efficiently

integrated to broader Human Capital Management (HCM) processes.

SumTotal offers greater business intelligence with an end-to-end Cloud HCM

solution that encompasses:

Talent Management: SumTotal Talent Management includes full employee

lifecycle management around all talent management processes, including

a core system of record, on a single cloud software platform for improved

business intelligence. SumTotal offers an end-to-end solution including learning,

performance, compensation, succession, career development, 360 degree

feedback, recruiting and hiring, social collaboration, and HR Management.

Workforce Management: SumTotal Workforce Management is a rules-based

platform delivering fully integrated solutions for all aspects of workforce

management. Going beyond traditional workforce management systems,

SumTotals Workforce Management solutions can significantly improve the

On-Premise

Localized

Deployment

Comprehensive

Security

Shared Cloud

Multi-tenant

Rapid upgrades

and advancements

Subscription pricing

Private Cloud

Dedicated,

virtualized,

customer-specific

deployment

Subscription

or perpetual

license pricing

Each of these platforms is also fully capable of Mobile delivery.




efficiency of your business, enhancing performance and increasing profitability.

SumTotal offers an end-to-end solution including Scheduling & Optimization,

Contingent Labor, Time and Attendance, Absence Management and Mobile

Workforce Management.

Expense Management: SumTotal Expense Management provides the most

complete and configurable full-service solution for expense management and

automation. Going beyond just travel and entertainment, this solution can

process all employee business expenses.

Payroll & Benefits:As an integrated service into the SumTotals Strategic Human

Capital Management solution, SumTotal Payroll and Benefits Administration

solutions provide an efficient, flexible and easyto-use service well suited for

complex environments.

Strategic Workforce Analytics: Provides comprehensive insight across the full

spectrum of the strategic cloud human capital management platform enabling

executives, managers and employees to make better informed decisions.

Customers choose SumTotal for the advanced vision in strategic human resources

and deep understanding of complex business challenges. SumTotals Cloud technolo-

gies, end-to-end workforce processes and facilitation of business insight across an orga-

nization offers a superior user experience with best-in-class capabilities. With the

deepest multinational domain expertise, including highly successful deployments to
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over 50 percent of the Fortune 500, SumTotal has the strongest experience and

best practices for complex global human capital management deployments.

Customer Case StudiesRegardless of industry or size, organizations have been finding value in

SumTotals Cloud platform for years. The examples below are a small cross-

section of our satisfied customers.

SkyWest Airlines

From pilots and flight attendants to ground crew, customer service and the

many other groups inside the airline organization, training is an essential part of

operations. For SkyWest Airlines, effectively and efficiently training many different

groups across the airline is critical to the success of the businesses. SumTotals

Cloud-based Learning solution enables SkyWest to deliver thousands of hours of

training when and where it is needed in a cost-effective manner.

SkyWest Airlines employees 11,000 people and is one of the largest regionalairlines in the world. With hubs, crew domiciles, maintenance bases, line stations

and cities served across the U.S., the airline serves millions of passengers

annually. Using Cloud training, the employees can get the training they need

anywhere, anytime, to ensure training is current at all times.

Focusing on their Core Business Rather than IT

SumTotals Cloud HCM solution enabled SkyWest Airlines to focus its efforts on

effectively delivering critical training to employees, as opposed to spending extra

time managing complex IT environments. This means eliminating issues such as

managing or purchasing hardware, database setup and administration, as well

as product installation and upgrades.

The SumTotal Cloud solution provides complete, robust datacenter service,

secure hardware and software setup and support, without using valuable IT

resources from SkyWest. This provides SumTotal customers quantifiable time-

saving and cost-saving benefits to IT and allows them to focus on delivering

better HCM services to their organizations.

Cloud Provides Faster Access to Innovation

In addition to reducing the IT resources required to manage its HCM solution,

the SumTotal Cloud platform enables SkyWest more quickly access the

latest features and product innovations for its SumTotal HCM solution. With

the SumTotal Cloud solution, customers get the latest release immediately,

dramatically reducing down-time required for upgrades and giving their users a

better product for a reduced total cost of ownership.

For SkyWest, benefits of Cloud are apparent. Getting upgrades on the SumTotal

Cloud solution has been much faster, resulting in real, measurable time

savings for our team, said Spencer Hyde, Director of Multimedia and Business

Development at SkyWest Airlines.

Streamlined Support in the Cloud

With SumTotals Cloud platform, businesses can streamline their support process,

reducing the amount of time to get support issues resolved. With just a phone

call, SumTotals support staff can see our environment and work with us in real

time to resolve any issues, said Hyde.

We are seeing real benefits

in using SumTotals Cloud

solution, said Hyde. On

the Cloud, we can focus on

improving the training we

provide to our organization,

as opposed to focusing

on the IT issues related to

managing an enterprise

software product.

LearningManagement,Transportation




Often overlooked as a benefit of the Cloud, SkyWest Airlines situation is

representative of the ease-of-use that comes with a service provider like

SumTotal hosting the system. The moment a customer reports any issues,

SumTotal will be able to see the full scope of the problem and offer direct and

immediate repairs.

Clearing Skies Ahead

We are seeing real benefits in using SumTotals Cloud solution, said Hyde. On

the Cloud, we can focus on improving the training we provide to our organization,

as opposed to focusing on the IT issues related to managing an enterprise

software product.

Orbitz Worldwide

Orbitz Worldwide (NYSE: OWW) is a leading global online travel company that

uses innovative technology to enable leisure and business travelers to research,

plan and book a broad range of travel products. Orbitz Worldwide owns a portfolio

of consumer travel brands, including Orbitz Worldwide, CheapTickets, ebookers,

HotelClub, RatesToGo, Away Network, Asia hotels and corpo Orbitz Worldwide

for Business. With revenues exceeding $870 million and 1,600 employees in

more than 20 countries, Orbitz is the epitome of a global, online, new economy

business. Orbitz Worldwide is a forerunner in using e-learning to impact two

audiences that can help grow its organization employees and channel partners.

Carolyne Matseshe-Crawford, senior director of global training and consistency

for Orbitz Worldwide, described a several reasons the organization was seeking

a best-in-class SaaS-delivered system to replace the previous behind-the-

firewall implementation. With a global footprint, the Orbitz team needed to be

able to create, warehouse, deliver, test, score and track content and learning

comprehension for both Orbitz Worldwide employees and Orbitz Worldwidechannel partners online and on-demand.

Started November 1, 2009, and fully implemented merely 30 days later, Orbitz

Worldwide uses their new SaaS LMS powered by SumTotal to track all global

OLT activities, ILT activities and the performance that these activities generate.

Boasting content development cycles of 24 hours to update a course and 48

hours to publish a new course from scratch, Orbitz Worldwide has the flexibility

and scalability to create and deploy learning quickly in order to respond to

changing products and market conditions.

Technology is central to our organization. We have the best technology and we

use the best technology. We innovate by leveraging systems to influence both

internal and external audiences. SumTotal has enabled us to seamlessly delivertraining to internal and external audiences using one online solution and it has

increased our organizational performance. said Matseshe-Crawford.

Multiple Audiences, One Solution

With three distinct groups accessing Orbitz Worldwides online and on-demand

solution powered by SumTotal, employees, channel partners and channel

partner operational staff all access the same SumTotal Learning platform. Orbitz

Worldwides training concentration on multiple learning audiences (internal and

external) reinforces its brand promise and customer-centric focus.

Collaboration is key to the

future of learning at Orbitz.Within our multiple audiences,

we have numerous feedback

loops for our program, said

Matseshe-Crawford. We

receive feedback about best

practices that we immediately

incorporate into our learning

programs. Using the

SumTotal learning on-demand

to launch and track our

success has enabled us to

have both the flexibility and

scalability we require today

and in the future.

LearningManagement,ConsumerServicesCaseStudy>>
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The Future of Learning at Orbitz

Collaboration is key to the future of learning at Orbitz. Within our multiple

audiences, we have numerous feedback loops for our program, said Matseshe-Crawford. We receive feedback about best practices that we immediately

incorporate into our learning programs. Using the SumTotal learning on-demand

to launch and track our success has enabled us to have both the flexibility and

scalability we require today and in the future.

Conclusion

As businesses transition pieces of their human capital management solution to

the Cloud, it is wise to consider service providers that will allow your business

to have a fully integrated Cloud. Finding a provider that can offer all of these

segments to create a complete human capital management solution will simplify

the deployment and upgrade process, further cut costs, allow even more

accessibility to users and make security and safety more manageable.

SumTotal is uniquely positioned to help organizations with a comprehensive

platform that leverages Cloud technologies, connects end-to-end workforce

processes, improves business insight across an entire organization and offers a

superior user experience with best-in-class capabilities.

Endnotes

1 US Business Spending by Size of Business and Vertical, 2009-2014: Cloud

Computing and Managed Hosting Services, In-Stat, 2010.

2 Software as a Service: Understanding What the Cloud Means for HR,

Bersin & Associates, 2011.

3 Up in the Cloud: Core HR Has Arrived, Bersin & Associates, 2011.

4 Software as a Service: Understanding What the Cloud Means for HR,Bersin & Associates, 2011.

5 Trends in Cloud Computing, Talent Management Magazine, 2011.


Thirty-seven percent o

businesses interviewe

in Privatizing the Clo

Study on Enterprise ClAdoption said that so

piece of their organiza

workload processing o

infrastructure is availa

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its affiliates in the United States and/or other countries. Other names may be

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United Kingdom, SL4 1TX

Phone: +44 (0) 1753 211 900

Fax: +44 (0) 1753 211 901

APAC

SumTotal Systems India Pvt. Ltd.

7th Floor Maximus Towers

Building 2B, Mind Space

Raheja IT Park, Cyberabad

Hyderabad, AP-500081, India

Phone: +91 (0) 40 6695 0000

Fax: +91 (0) 40 2311 2727

2009 State of Global Talent Management

More Information

For more information, send an email to [email protected]

About SumTotalSumTotal Systems, Inc. is the global leader of strategic Human Capital Management

(HCM) solutions that provide organizations with a new level of visibility to help

make more informed business decisions and accelerate growth. Recognized by

industry analysts as the most complete solution, SumTotal provides full employee

lifecycle management, including a core system of record, from a single provider

for improved business intelligence. The company offers customers of all sizes

and industries the most flexibility and choice with multiple purchase, configuration,

and deployment options. We have increased the performance of the worlds

largest organizations including Sony Electronics (NYSE: SNE), AstraZeneca

(NYSE: AZN [ADR]; London: AZN), Amway (KUL:AMWAY), Seagate (NYSE:

STX), Dell (NASDAQ:DELL), and Google (NASDAQ:GOOG).

For more information, or to request a demo, please call +1 (866) 768-6825 (US /

Canada), +1 (352) 264-2800 (international) or visit www.sumtotalsystems.com

http://www.sumtotalsystems.com/http://www.sumtotalsystems.com/resources/casestudies.htmlhttp://www.sumtotalsystems.com/resources/webseminars.htmlhttp://www.sumtotalsystems.com/resources/podcasts.htmlhttp://www.sumtotalsystems.com/resources/whitepapers.htmlhttp://www.sumtotalsystems.com/

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