16 022128 04 Troubleshooting

Chapter 4Troubleshooting

Table of Contents

Overview....................................................................................... 4-1Preventing Injury and Damage ................................................... 4-1Tower Light Codes....................................................................... 4-2Basic Game Troubleshooting ..................................................... 4-2Tilts................................................................................................ 4-6

Major Tilts..........................................................................................4-6Minor Tilts..........................................................................................4-6

Indicators...................................................................................... 4-7Performing a RAM Clear ............................................................. 4-7Clearing a Tilt ............................................................................... 4-9

Attendant Key Switch........................................................................4-9Diagnostic Switch..............................................................................4-9Diagnostics .....................................................................................4-10Bill Acceptor Test ............................................................................ 4-11Coin Acceptor Diagnostics..............................................................4-13Printer Diagnostics..........................................................................4-14Hopper Diagnostics.........................................................................4-16

Progressive Diagnostics........................................................... 4-17WMSP Diagnostics - Traffic Statistics .............................................4-17WMSP Diagnostics - Link Statistics ................................................4-19

SPN Diagnostics ........................................................................ 4-20SPN Traffic - Diagnostics ................................................................4-20SPN Diagnostics - Link Statistics ....................................................4-21SPN Devices - Diagnostics .............................................................4-22

Using SVC/GAT .......................................................................... 4-24Tilt Codes ................................................................................... 4-26Verify OLED Start-Up Sequence ............................................... 4-35OLED Troubleshooting.............................................................. 4-36CPU-NXT2 Failure Modes.......................................................... 4-37

Overview The purpose of this chapter is to serve as a reference for troubleshooting Bluebird 2 Video (BB2-Video) and Mechanical (BB2-Mech) machines. In addition to basic game troubleshooting, this chapter explains the functionality of diagnostic tools used to validate game functionality, as well as tools for identifying operational errors in the game.

Errors in game functionality are communicated via Tilt Codes, which display on the LCD when the error occurs. Reference the tables in the Tilt Codes section beginning on page 4-26 for a complete list of Errors and Solutions.

Preventing Injury and Damage

Depending on the procedure, measures must be taken to prevent electrical shock and/or electrostatic discharge (ESD) when servicing the game.

ESD: Observe all appropriate safety and ESD precautions listed in Preventing Injury and Damage in the About this Guide chapter.

16-022128-04April 2009

4-2 Chapter 4: Troubleshooting

Tower Light Codes

The two-stage Tower Light on top of the game indicates game status. The game employs both stages of the Tower Light to convey information. The following table contains the typical Tower Light indicators (some jurisdictions have different Tower Light functionality). The upper stage of the Tower Light is the Attendant indicator; the lower stage is the Service indicator. The lights illuminate for several reasons, and characterize the exact nature of the event causing the indication. Each light has five states--Off, On, Slow Flash, Medium Flash, and Fast Flash. Fast Flash blinks eight times a second, Medium Flash blinks four times a second, and Slow Flash blinks twice per second. The Tower Light codes are described in Table 4-1.

Basic Game Troubleshooting

Reference Table 4-2 for a list of basic BB2-Mech troubleshooting steps.

Table 4-1 Tower Light Troubleshooting.

Typical Tower Light Codes Troubleshooting Guide

Tower Light Stage

Tower Light Activity Meaning

Top Off Game is idle.

On Change request or game disabled.

Slow flash Tilt, Jackpot Mode, or low printer paper.

Fast Flash Administration mode.

Bottom Off Doors are closed and game is idle.

On Doors are closed and game is disabled.

Slow flash Jackpot mode.

Med. Flash Main Door is open.

Fast Flash Drop door is open.

Table 4-2 Basic Game Troubleshooting.

Game Condition Troubleshooting Steps

The game is plugged in and the Accessory/Top Box LCD is blacked out.

1 Verify the VGA cable connection from the CPU to the Accessory/Top Box LCD.

2 Verify the power cable is connected to either B or C on the Left Cable Channel and to the LCD.

3 Check the LED lights on the right side of Bulkhead Board.4 Reseat the CPU.5 Replace the VGA cable. 6 Replace the LCD power cable. 7 Replace the blacked out LCD. Verify if LED indicator is ON/OFF first and

if video and power are applied.8 Replace the CPU.9 Replace the power supply.10 Confirm that the ETX CPU module is receiving power and the CPU fan

is spinning.11 Confirm that the BIOS Firmware Hub is properly installed.12 Confirm that the SPI Chip is properly installed. 13 Replace the Bulkhead Board.

April 2009

4-3Basic Game Troubleshooting

The game is plugged in and the primary display is blacked out.

1 Verify the DVI cable connection from the CPU to the primary LCD.2 Verify the power cable is connected to the LCD and:

J4 on the Bulkhead Board (for Transmissive LCD).either B or C on the Left Cable Channel (for a standard LCD).

3 Check the LCD fuse (for BB2-Video only). NOTE: The Transmissive LCD does not have a fuse.4 Check the LED lights on the right side of Bulkhead Board.5 Reseat the CPU.6 Replace the DVI cable.7 Replace the LCD power cable. 8 Replace the blacked out LCD. Verify that the LED indicators are ON/

OFF first and if video and power are applied.9 Replace the CPU.10 Replace the power supply.11 Confirm that the ETX CPU module is receiving power and the CPU fan

is spinning.12 Confirm that the BIOS Firmware Hub is properly installed.13 Confirm that the SPI Chip is properly installed. 14 Replace the Bulkhead Board.

The game is plugged in and both LCDs are blacked out.

1 Verify the DVI cable connection from the CPU to the primary LCD.2 Verify the VGA cable connection from the CPU to the Accessory/Top

Box LCD.3 Verify that the power cable for the Accessory/Top Box LCD is connected

to either B or C on the Left Cable Channel and to the LCD.4 Verify the power cable is connected to the LCD and:

J4 on the Bulkhead Board (for Transmissive LCD).either B or C on the Left Cable Channel (for a standard LCD).

5 Check the LED lights on the right side of Bulkhead Board.6 Reseat the CPU.7 Replace the VGA cable.8 Replace the Accessory Box LCD power cable. 9 Replace the DVI cable.10 Replace the primary display power cable. 11 Replace the blacked out LCD.Verify that the LED indicators are ON/OFF

first, and that video and power are applied.12 Replace the CPU.13 Replace the power supply.14 Confirm that the BIOS Firmware Hub is properly installed.15 Confirm that the SPI Chip is properly installed. 16 Replace the Bulkhead Board.

No player tracking communication to the back end, Host Comm error, or Protocol error.

1 Configure the game options.2 Configure the player tracking options on both the game and the back

end.3 Verify the +5V DC connection on the Bulkhead Board from the power

supply.4 Check the LED power lights on the Bulkhead Board.5 Verify the harness connection for the SMIB to Comm Ports 1 or 2 on the

Bulkhead Board.6 Replace the power supply.7 Perform a RAM Clear and move the host communication cable to the

other host communication port on the Bulkhead Board. 8 Replace the SMIB.

Table 4-2 Basic Game Troubleshooting. (continued)


16-022128-04


Game comes up with a double call atten-dant window or No Trigger errors.

1 Replace the BIOS Firmware Hub.2 Replace the SPI chip.3 Replace both chips at the same time.4 Replace the CPU.

Game keeps rebooting. 1 Replace the power supply.2 Replace the CPU.

Programmable Button Panel buttons are not functioning.

See "OLED Troubleshooting" on page 4-36.

Game is not booting up all the way. 1 Verify the size of the RAM card on the CPU.2 Replace the RAM card.3 Replace the game CompactFlash Card.4 Replace the Operating System (OS) CompactFlash card.5 Confirm that the BIOS Firmware Hub is properly installed.6 Replace the BIOS Firmware Hub.7 Confirm that the SPI Chip is properly installed. 8 Replace the SPI Chip.9 Check for shorts or loose wiring.10 Replace the power supply.11 Replace the CPU.

Assert Fail error. 1 Replace the RAM card on the CPU.2 Power cycle the game. 3 Reseat the CPU.4 Perform a RAM Clear. 5 Replace CPU.6 Replace OS CompactFlash card.7 Replace game CompactFlash card.

Game and OS mismatch. 1 Replace OS CompactFlash Card.2 Replace game CompactFlash Card.3 Replace CPU.4 Replace the Bulkhead Board.

Tower Light not functioning. 1 Verify the Tower Light is connected to Left Cable Channel.2 Verify connection J17 on the Bulkhead Board.3 Replace Tower Light Bulbs.4 Replace the Tower Light.5 Replace CPU.6 Replace the Bulkhead Board.

Errors showing T or P (Accessory/Top Box Logic Door or Accessory/Top Box Switch) with no Participation Accessory/Top Box.

1 Verify connection to corresponding Wire Harness.2 If applicable, replace the jumper cable.3 Verify connection J10 to Bulkhead Board. 4 Replace CPU.5 Replace the Bulkhead Board.

Game does not seem to be receiving power. 1 Verify connection to outlet.2 Verify the Power Strip under the game to see if it has been tripped (if

applicable).3 Verify the line cord is connected to the power supply.4 Replace power supply.5 Replace CPU.

Sleeping Forever error. 1 Perform a RAM Clear.2 Replace CPU.



April 2009

4-5Basic Game Troubleshooting

Game does not reboot properly. Confirm the following:Check the LED power lights on the Bulkhead Board.All cables are properly connected.Confirm that the SPI Chip is properly installed. With CPU-NXT2 door open, the four power LEDs are lit (3.3V, 5V, 12V, and 15V).If power indicator LEDs are not lit, set the game Power Switch to OFF and verify that CPU-NXT2 Board is properly seated.OS and game CompactFlash Cards are installed and fully seated.BIOS Firmware Hub is installed and fully seated.

CPU Fan does not spin. Confirm the following:Power cable on CPU Enclosure Fan is properly connected.

CPU-NXT2 is overheated. Confirm the following:Power cable on CPU Enclosure Fan is properly connected.Fan works.

All CPU LEDs (VGA_E, VGA_A, 3.3V, 5V, 12V, and 15V) remain lit for entire duration the game Power Switch is set to ON.

Confirm the following:BIOS Firmware Hub is properly installed.BIOS Firmware Hub is not damaged where connected to the socket.RAM card is present, properly installed, and free of debris.RAM is functioning properly by swapping it with a known good RAM card.

Display prompts user to use the touch screen to select an action while performing RAM Clear.The two options given are as follows:

clear NVRAMclear NVRAM and EPROM

Confirm the following:The RAM Clear CompactFlash card is installed in the OS CompactFlash slot.SPI chip is installed and in the proper orientation.If the SPI was previously installed in the incorrect orientation, it will require a replacement.All the pins of the SPI are free of damage and are inserted into their corresponding sockets.

Error Text Displays:PREPART DSS Signature Validation failed

Confirm the following:The non-conductive battery tabs were removed from CPU-NXT2 batteries. The OS and game CompactFlash Cards are installed into their corresponding locations and are fully inserted. Complete the following steps to confirm:

1 Power down the game.2 Remove the OS and game CompactFlash Cards.3 Replace the OS and game CompactFlash Cards, ensuring they are

securely installed.4 Power up the game.



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Tilts The game displays tilts when errors occur, a peripheral device needs service, or when game security is at risk. The game enters Tilt Mode when it cannot be played.

NOTE: If the information in this section cannot resolve the issue, contact the Customer Product Support Center at 866.967.4457 or [email protected].

To list all the tilts pending on the game, insert and turn the Attendant Key Switch. The active tilts are listed on the right side of the screen, Figure 4-1 (A).

Figure 4-1 Pending tilts.

Major Tilts When a game enters Tilt Mode with a major tilt, game play cannot continue and requires the calling of an attendant, Figure 4-2.

Figure 4-2 Call Attendant Prompt box.

Complete the following steps to clear a major tilt:

1 To access the tilt, open the Main Door.

The most recent major tilt displays in the prompt box, Figure 4-3.Figure 4-3 Major Tilt In Prompt box example.

2 See Tilt Codes on page 4-26 for steps on clearing the tilt.

Minor Tilts Minor tilts, when game play can continue but requires some attention, display while in Administration Mode or Attendant Mode. Complete the following steps to clear a minor tilt:

1 To access the minor tilts, turn the Attendant Key Switch or press the Diagnostic Switch.

The active tilts are listed on the right side of the screen, Figure 4-1 (A).

2 See Tilt Codes on page 4-26 for steps on clearing the tilts.

A

April 2009

4-7Indicators

Indicators Depending on the jurisdiction, some tilts and events display on the bottom of the Game Screen until cleared, Figure 4-4 (A).

Figure 4-4 Tilts indicated on the Game screen.

Performing a RAM Clear

Complete the following steps to perform a RAM Clear on CPU-NXT2:

CAUTION: This procedure erases stored information. Do not clear the RAM and install software unless Casino management has authorized the process.

ESD: Observe all appropriate safety and ESD precautions listed in Preventing Injury and Damage in the About this Guide chapter.

1 Unlock and open the Main Door.

2 Power the game OFF at the power switch.

3 For ESD protection, ensure the game line cord is plugged in for a direct connection to ground. Ensure the clip end of the ESD wrist strap is connected to an unpainted or bare exposed metal area of the game cabinet.

4 Unlock and open CPU-NXT2 Enclosure Door to access the CompactFlash slots.

CAUTION: The game MUST be powered OFF before inserting or removing CompactFlash cards. Inserting or removing a card with the power ON may cause permanent damage and data corruption.

5 Remove the game and OS Compact Flash cards.

6 Install the RAM Clear CompactFlash card into the OS CompactFlash slot, Figure 4-5 (A).

WARNING: Do not force the RAM Clear CompactFlash card into the slot. If the card does not engage easily, it is likely installed backwards.

Figure 4-5 Install RAM Clear Compact Flash.

7 Turn the game power to ON.

A

AB

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The game completes the RAM Clear and displays the message in Figure 4-6.Figure 4-6 RAM Clear message.

8 Power the game OFF at the power switch.

9 Remove the RAM Clear CompactFlash card.

10 Install the OS CompactFlash card into the OS CompactFlash slot, Figure 4-5 (A).

11 Install the game CompactFlash card into the game CompactFlash slot, Figure 4-5 (B).

12 Close and lock CPU-NXT2 Enclosure Door.

13 Power the game ON.

14 Remove the ESD wrist strap and store in a dry location.

15 Close and lock Main Door.

April 2009

4-9Clearing a Tilt

Clearing a Tilt Many tilts are cleared by turning the Attendant Key Switch or pressing the Diagnostic Switch. This section identifies the location of each.

Attendant Key Switch

On the BB2, Figure 4-7, the Attendant Key Switch is on the right side of the cabinet.

Figure 4-7 The BB2 Attendant Key Switch.

Diagnostic Switch The Diagnostic Switch, Figure 4-8, is located under the Printer. Depending on the BB2 model, the Diagnostic Switch may be in a horizontal or vertical orientation.

Figure 4-8 Diagnostic Switch v1.0 (left), and v2.0 (right).

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Diagnostics The Diagnostics Menu, Figure 4-9, includes a Cash Devices option, which allows you to perform the following tests:

Bill Acceptor Test (for tickets and vouchers)Coin Acceptor Test (counting coins sent to the Drop)Printer Test (printing a void ticket)Hopper Test

Figure 4-9 Diagnostics Menu.

NOTE: Before initiating any Cash Devices tests, ensure that the devices are correctly set. To set the device(s), select Setup | Machine Setup | Device Setup from the Administration Menu, Figure 4-10.

Figure 4-10 Machine Setup Menu.

April 2009

4-11Clearing a Tilt

Bill Acceptor Test Complete the following steps to initiate a Bill Acceptor Test:

1 From the Administration Menu, select Diagnostics | Cash Device Diagnostics | Bill Validator.

The Bill Validator Diagnostics screen displays, Figure 4-11. Figure 4-11 JCM Bill Validator Diagnostics screen.

2 Insert a valid bill or voucher into the Bill Acceptor.

3 A message regarding the inserted bill or voucher displays, Figure 4-12 or Figure 4-13.

Figure 4-12 JCM Bill Validator Diagnostics screen: $20 bill example.

Figure 4-13 JCM Bill Validator Diagnostics screen: ticket.

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4 Select Reject to return the bill or ticket. A message displays to denote the successful rejection, Figure 4-14.

NOTE: After a time-out period, the Bill Acceptor rejects the bill or voucher automatically.

Figure 4-14 JCM Bill Validator Diagnostics screen.

5 Press Exit or Return to Game. An Exit banner displays for 2.5 seconds, ensuring that the Bill Acceptor is disabled.

April 2009

4-13Clearing a Tilt

Coin Acceptor Diagnostics

Complete the following steps to access the Coin Acceptor Test:

1 From the Administration Menu, select Diagnostics | Cash Devices Diagnostics | Coin Acceptor, Figure 4-15.

Figure 4-15 Cash Device Diagnostics Menu.

The Coin Acceptor Diagnostic screen displays, Figure 4-16. Figure 4-16 Coin Acceptor Diagnostics screen.

2 Touch inside the Coin Acceptor field to toggle the setting to Enabled, Figure 4-16 (A).

3 Touch inside the Coin Diverter field to Coin To Drop to indicate where the coins are being routed, Figure 4-16 (B).

4 Insert coins.

5 The number of coins inserted increments each of the fields as follows:

Coin To Drop = Coins routed to the Drop.Coin Total = The total number of coins.

6 Verify that the coin count increments each time a coin is inserted.

NOTE: The coin count accumulated during this Diagnostic Test does not affect the Accounting Coin In meter. This coin count is for the purpose of testing the Coin Acceptor only.

7 When the test is complete, select Exit.

8 An Exit banner displays for 2.5 seconds to disable the Coin Acceptor.

A

B

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Printer Diagnostics Complete the following steps to test the Printer:

1 From the Administration Menu, select Diagnostics | Cash Devices Diagnostics | Printer, Figure 4-17.

Figure 4-17 Cash Device Diagnostics Menu.

The Printer Diagnostic screen displays, Figure 4-18. Figure 4-18 Printer Diagnostics screen.

April 2009

4-15Clearing a Tilt

2 Select Print Void Ticket.

A ticket prints while displaying a message on the screen, Figure 4-19. Figure 4-19 Printer Diagnostics screen.

3 Verify that a ticket printed.

4 Select Exit once the test is complete.

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Hopper Diagnostics Complete the following steps to test the Hopper:

1 From the Administration Menu, select Diagnostics | Cash Devices Diagnostics | Hopper, Figure 4-20.

Figure 4-20 Cash Devices Diagnostics Menu.

The Hopper Diagnostic screen displays, Figure 4-21.Figure 4-21 Hopper Diagnostics screen.

2 Perform a 1-Coin test by selecting Paid 1 Coin.

The Hopper dispenses a single coin and the Coin Paid counter increments to 1.

3 Perform a 10-Coin test by selecting Paid 10 Coins.

The Hopper dispenses 10 coins and the Coin Paid counter increments to 10.

4 If necessary, select Hopper Shutoff to stop the Hopper from dispensing coins.

5 When the test is complete, select Exit.

NOTE: Under special circumstances, such as when the Main Door is closed as the test is completing, an Exit banner displays for 2.5 seconds.

April 2009

4-17Progressive Diagnostics

Progressive Diagnostics

Reference this section for Progressive Diagnostics:

WMSP Traffic StatisticsWMSP Link Statistics

WMSP Diagnostics - Traffic Statistics

This function displays WMS Progressive traffic data corresponding to the game. Complete the following steps:

1 From the Administration Menu, select Diagnostics | Network Diagnostics | WMSP Diagnostics. The Network Diagnostics Menu displays, Figure 4-22.

Figure 4-22 Network Diagnostics Menu.

The WMSP Diagnostics Menu displays Figure 4-23. Figure 4-23 WMSP Diagnostics Menu

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2 Select WMSP Traffic Statistics to view data transfer information between the game and the Progressive System. This displays the WMSP/WSLL Traffic Statistics screen, Figure 4-24.

Figure 4-24 WMSP/WSLL Traffic Statistics screen.

3 Select Update Data to refresh the displayed data.

4 Select Exit to return to the Administration Menu.

April 2009

4-19Progressive Diagnostics

WMSP Diagnostics - Link Statistics

This function displays WMS Progressive statistical link data corresponding to the game. Complete the following steps:

1 From the Administration Menu, select Diagnostics | WMSP Diagnostics | WMSP Link Statistics, Figure 4-25.

Figure 4-25 WMSP Diagnostics menu.

The WMSP Link Statistics screen displays, Figure 4-26.

Figure 4-26 WMSP Link Statistics screen.



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SPN Diagnostics

The Progressive System is a Smart Peripheral Network (SPN) device. Reference this section for SPN Diagnostics.

SPN Traffic StatisticsSPN Link StatisticsSPN Devices Diagnostics

SPN Traffic - Diagnostics

This function displays SPN traffic data corresponding to the game. Complete the following steps:

1 From the Administration Menu, select Diagnostics | Network Diagnostics | SPN Diagnostics, Figure 4-27.

Figure 4-27 SPN Diagnostics Menu.

2 Select SPN Traffic Statistics.

The SPN Traffic Statistics screen displays, Figure 4-28.Figure 4-28 SPN Traffic Statistics screen.



April 2009

4-21SPN Diagnostics

SPN Diagnostics - Link Statistics

This function displays SPN link data corresponding to the game. Complete the following steps:


Figure 4-29 SPN Diagnostics menu.

2 Select SPN Link Statistics.

The SPN Link Statistics screen displays, Figure 4-30. Figure 4-30 SPN Link Statistics screen.



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SPN Devices - Diagnostics

This function displays data for each individual SPN device in the game. Complete the following steps:


Figure 4-31 SPN Diagnostics menu.

2 Select SPN Device Diagnostics.

The SPN Device Diagnostics screen displays with installed SPN devices and their Firmware version data, Figure 4-32.

Figure 4-32 SPN Device Diagnostics screen.

April 2009

4-23SPN Diagnostics

3 To perform an SPN device diagnostic test, select the Start button next to the desired device.

The Device Diagnostics screen displays the device actively running its diagnostic test, Figure 4-33.

Figure 4-33 SPN Device Diagnostics Test screen.

See Table 4-3 for information on the individual SPN device diagnostic tests.

4 To end the diagnostic test, select Stop.


Table 4-3 SPN device diagnostic tests.

Test Description

Mech Reels The Mechanical Reels spin to the home position and then revolve from symbol to symbol. The lights for the Mechanical Reels are also lit in sequence.

Payline Lights up all the paylines.

Progressive Meter Changes the color of the Progressive Meter display.

Reel Illuminator Lights up all Reel Illuminator LEDs.

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Using SVC/GAT Complete the following steps to use a software verification (SVC)/game authentication terminal (GAT) to verify game software components:

1 Unlock and open the Main Door.

2 Using an SVC or GAT terminal, connect a standard serial cable to the J3 connector on the CPU Board, Figure 4-35 (A).

Figure 4-34 CPU Enclosure.

3 Press the Diagnostic Switch.

4 Select SVC/GAT, Figure 4-35.

Figure 4-35 SVC/GAT Menu.

A

April 2009

4-25Using SVC/GAT

5 Access the SVC Authentication Information screen by selecting GAT3.

The SVC Authentication Information screen displays, Figure 4-36. Figure 4-36 SVC Authentication Information screen.

Each component is automatically authenticated. The progress of the process displays for each individual component and for the entire series of components.

NOTE: If necessary, consult the SVC/GAT documentation for more information on utilizing the application or terminal.

6 When testing is complete, select Exit.

7 Close and lock the Main Door.

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Tilt Codes Refer to Table 4-4 for a definition and possible solution(s) for potential tilt conditions.

Table 4-4 Tilt Codes.

Display Definition Possible Solution(s)

Assert Fail Message displays:Machine Fault Assert: Assertion=Success File=\SDG\framework\libslot\bid\twentylineproxy. Function=voidCtwentylineProxy: activate[]

NOTE: When performing a RAM Clear, be sure to wait for RAM clear to complete.

Perform a RAM Clear.Check the CPU.Check memory card.Check software.

BillVal Acceptor Service Door Open

Bill Acceptor Service Door is open. Check the Bill Acceptor Service Door. Check connections on switch.Replace switch.Replace the CPU. Replace the Bulkhead Board.

BillVal Acceptor Jam The Bill Acceptor reported that an inserted bill or ticket is jamming the acceptor.

Check the Bill Acceptor for jammed bills or tickets.

BillVal Com Error The Bill Acceptor connector is disconnected or the Bill Acceptor head is removed.

Check the connections to the Bulkhead Board and Bill Acceptor.Check Device settings.Replace the Bulkhead Board.

BillVal Device Error The Bill Acceptor reported that one of the following components has failed:

Bill AcceptorStack MotorFeed Motor RAMROM

Replace the Bill Acceptor head.

BillVal Door Open Bill Acceptor Door is open. Check the Bill Acceptor Door. Check door lever on left side of Bill Acceptor housing unit.Check connections on switch.Replace switch.Replace the CPU.Replace the Bulkhead Board.

BillVal Port Error An attempt to open, close, read, or write through the COM port on the Bulkhead Board has failed. The Bulkhead Board is not communicating with the Bill Acceptor through the COM Port.

Reseat Bill Acceptor and check if communication is restored. Replace Bill Acceptor.Replace the Bulkhead Board.

BillVal Reject Limit More than ten bills or tickets were rejected in a row.

Open and close the Main Door. Clean and calibrate Bill Acceptor (if applicable).

BillVal Stacker Full The Cashbox is full. Exchange cashbox with empty cashbox.

BillVal Stacker Jam The Bill Acceptor reports a jam in the Cashbox.

Check the Cashbox for jammed bills or tickets.

BillVal Stacker Open The Cashbox is removed. Replace the Cashbox or verify that it is properly seated.Check connections on switchReplace switch.Replace the CPU.Replace the Bulkhead Board.

BillVal Tamper The Bill Acceptor reported a tamper.

Check the Bill Acceptor for evidence of stringing or other cheating attempts.

April 2009

4-27Tilt Codes

CashOut To Host Failed

Displays when attempting to cashout to the host and host fails to respond.

Check host connection.

Closure B Lower Door was closed. No action required. Error clears after one game is played.

Closure D Drop Door was closed. No action required. Error clears after one game is played.

Closure L Logic Door was closed. No action required. Error clears after one game is played.

Closure M Main Door was closed. No action required. Error clears after one game is played.

Closure P Accessory/Top Box Logic Door was closed.

No action required. Error clears after one game is played.

Closure S Bill Acceptor Cashbox Door was closed.


Closure T Accessory/Top Box Main Door was closed.


Closure V Bill Acceptor Door was closed. No action required. Error clears after one game is played.

Coin Acceptor Device Error

The Coin Acceptor reported a device error.For the MC40:

The optics are blocked, 1.5 secondsA reverse coin was detectedNull >250 milliseconds (stringing)There was no sense signal with an optic signal

For the IDX10:

A slow or stuck coinA reverse coin was detectedExcessive bad coin count

System malfunction

Unblock optics

Clear tiltClear tilt

Replace MC40

Clear coinClear tiltTest with known good coins. If this does not work, replace IDX10.Clear tilt. If this does not work, replace IDX10.

Coin Acceptor Jam The Coin Acceptor reported that one or more coins are jammed in the coin path.

Check Coin Acceptor and optics. Clear any jammed coins.

Coin Acceptor System Error

The Coin Acceptor detected that the coin in signals did not occur in the expected order.

Check connection J13 at the Bulkhead Board.

Coin Acceptor Tamper

The Coin Acceptor reported that a tamper occurred.For the MC40 and the IDX10 C480434 and C480435, a tamper is reported if the sample coin was removed or if a reverse coin was detected.

Check the Coin Acceptor for evidence of stringing or other attempts at cheating. If a sample coin is used, verify the sample coin is correct and properly seated.

Double Call Attendant

Two separate Call Attendant messages display.

Replace the BIOS Firmware Hub.Replace the SPI chip. If this does not work, replace both the BIOS Firmware Hub and SPI chips at the same time.Replace the CPU.

Drop Door Open Drop Door is open. Check the Drop Door.Check connections on switch.Replace switch.Replace the CPU.Replace the Bulkhead Board.

Table 4-4 Tilt Codes. (continued)


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EPROM Device Error

Critical error: An improper or non-functional device was detected and all processes were suspended.

Replace the Bulkhead Board.

EPROM System Error

Critical error: An invalid signature ID was detected and all processes were suspended.

Perform a RAM Clear.Replace the CPU Board battery and RAM Clear.

WARNING: Always disconnect AC Line Cord before removing and replacing batteries.

Extra Coin Out The OS detected a coin out after the payout was complete.

Check Hopper knife.

Hard Meter 1 disconnected

The meter connector is disconnected.

Check the meter connection. If necessary, replace the meter harness. Replace the CPU.Replace the Bulkhead Board.















Check the meter connection. If necessary, replace the meter harness.Replace the CPU.Replace the Bulkhead Board.

Hard Meter 1 shorted

The meter connector is shorted. Check the meter connection. If necessary, replace the meter harness.




The meter connector is shorted. Check the meter connection.If necessary, replace the meter harness.






The meter connector is shorted. Check the meter connection.If necessary, replace the meter harness.

IGM Bad Firmware Version

The Firmware installed in the Progressive Meter is the incorrect version or it is outdated. The incorrect Progressive Meter hardware is installed.

Run SPN Diagnostics and ensure that the Firmware version is correct. If the Firmware is not correct, change the Firmware and/or Progressive Meter.

InGameMeter Config Error

The Progressive Meter was not able to configure itself properly.The Progressive Meter may not be supporting all of the progressive levels configured in physical display.

Run SPN Diagnostics and ensure that the Firmware version is correct. If the Firmware is not correct, change the Firmware and/or Progressive Meter.



April 2009

4-29Tilt Codes

Lamp Matrix Command Timeout

Lamp Matrix did not respond to the command sent.

Clear tilt by opening and closing Main Door. If the error continues, power cycle the game.

Lamp Matrix Device Response Error

Lamp Matrix returned a bad response to the command sent.

Clear tilt by opening and closing Main Door. If the error continues, power cycle the game.

Lamp Matrix Invalid Firmware Version

Lamp Matrix Firmware version did not match the requirement.

Run SPN Diagnostics and ensure that the Firmware version is correct. If the Firmware is not correct, change the Firmware.

Logic Door Open Logic Door is open. Check the CPU Door.Check connections on switch.Replace switch.Replace the CPU.Replace the Bulkhead Board.

Machine Disabled The Host has disabled the game. Displays for various reasons, including SAS communication breakdown. Review Host System messages for detailed information.

Main Door Open Main Door is open. Check the Main Door.Check connections on switch.Replace switch.Replace the CPU.Replace the Bulkhead Board.

Mech Reels Bad Command Response

Internal failure of Reel Mechanism.

Clear tilt by opening and closing Main Door. If the error continues, change the Reel Mechanism.

Mech Reels Bad Firmware Version

Reel Firmware incompatible with game software.

Install proper reel Firmware to match game requirements.

Mech Reels Bad Optic Band Reel x

Tampering of reels may have occurred. Reel opto film damaged or dirty.

Clear tilt by opening and closing Main Door. Clean reel opto film strip.Replace reel opto film strip.

Mech Reels Bad Opto Strip x

The mechanical reels may have incorrect opto strips installed.

Clear tilt by opening and closing Main Door. If the error continues, change the opto strips. If the problem persists, replace the Reel Mechanism.

Mech Reels Bad Stop Symbol



Mech Reels Comm Timeout Reel x

Bad Reel Controller chip or a software issue.

Clear tilt by opening and closing Main Door.If the error continues, power cycle the game.

Mech Reels Command Timeout

The SPN cable from the mechanical reels is unplugged or bad.

Clear tilt by opening and closing Main Door. If the error continues, check the cable and reconnect or replace as necessary.

Mech Reels Invalid Opto At Stop Reel x

Tampering of reels may have occurred. Opto film strip number of stop positions does not match game requirement.

Clear tilt by opening and closing Main Door. Install correct opto film strip to match the number of stop positions required by game.

Mech Reels Invalid State



Mech Reels No Home Reel x


Clear tilt by opening and closing Main Door.If the error continues, change the Reel Mechanism.

Mech Reels Reel Moving At Stop Reel x

Tampering of reels may have occurred.




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Mech Reels Reel Not Spinning Reel x

Tampering of reels may have occurred.


Mech Reels Watchdog Timeout Reel x


Clear tilt by opening and closing Main Door. If the error continues, check the Reel Mech connections and, if necessary, change the Reel Mechanism.

No Trigger XX Error (where X is a number)

Message displays:Machine Fault Assert: Assertion=Success File=\SDG\framework\libslot\bid\twentylineproxy. Function=voidCtwentylineProxy: activate[]

Replace the BIOS Firmware Hub.Replace the SPI chip.If this does not work, replace both the BIOS Firmware Hub and SPI chips at the same time.Replace the CPU.

NVRAM Battery 1 Low

The NVRAM battery 1 is low. Replace the CPU Battery at location BAT1.WARNING: Always disconnect AC Line Cord before removing and replacing batteries.

NVRAM Battery 2 Low

The NVRAM battery 2 is low. Replace the CPU Battery at location BAT2.WARNING: Always disconnect AC Line Cord before removing and replacing batteries.

NVRAM Corruption Critical error: Corruption was detected in the Non-Volatile Random Access Memory (NVRAM) and all processes were suspended.

Turn the Attendant Key Switch to display the fault information.Turn the Attendant Key Switch a second time to force a restart.Replace the CPU.

NVRAM Device Error

Critical error: An improper or non-functional device was detected and all processes were suspended.

Replace the CPU.

NVRAM System Error

Critical error: An invalid signature ID was detected and all processes were suspended.

Perform a RAM Clear Replace the CPU Board battery and RAM Clear.

WARNING: Always disconnect AC Line Cord before removing and replacing batteries.

Open Door B Lower Door is open. Check the Lower Door. Check connections on switch.Replace switch.Replace the CPU.Replace the Bulkhead Board.

Open Door D Drop Door is open. Check the Drop Door.Check connections on switch.Replace switch.Replace the CPU.Replace the Bulkhead Board.

Open Door L Logic Door is open. Check the Logic Door. Check connections on switch.Replace switch.Replace the CPU.Replace the Bulkhead Board.

Open Door M Main Door is open. Check the Main Door.Check connections on switch.Replace switch.Replace the CPU.Replace the Bulkhead Board.



April 2009

4-31Tilt Codes

Open Door P Accessory/Top Box Logic Door is open.

Check the Accessory/Top Box Logic Door. Check connections on switch.Replace switch.Replace the CPU.Replace the Bulkhead Board.

Open Door S Bill Acceptor Cashbox Door is open.

Check the Bill Acceptor Cashbox. Check connections on switch.Replace switch.Replace the CPU.Replace the Bulkhead Board.

Open Door T Main Accessory/Top Box Door is open.

Check the Main Accessory/Top Box Door.Check connections on switch.Replace switch.Replace the CPU.Replace the Bulkhead Board.

Open Door V Bill Acceptor Door is open. Check the Bill Acceptor Door. Check door lever on right side of Bill Acceptor housing unit.Check connections on switch.Replace switch.Replace the CPU.Replace the Bulkhead Board.

OLED Button Panel communications error

The USB or power cable is likely disconnected or damaged.

Check the connections of the 24V power cable, Figure 4-39 (A), and USB cable, Figure 4-39 (B), to the Button Panel PCB.Check the connection of the USB cable to the CPU, Figure 4-39 (C).Check the entire length of the USB cable for damage.Check the connection of the 24V power cable (HD-021268-00-00) to the DC Distribution cable in the Main Door, Figure 4-39 (D).Check the entire length of the 24V Power Cable for damage.Replace the USB cable.Replace the 24V power cable.Replace the Button Panel, as the Button Panel PCB may be damaged.

OLED Button Panel Firmware Version mismatch

The Firmware on the Button Panel Controller Board on the Button Modules are not what the game Operating System expects.

Install the correct Firmware. NOTE: OS SSSG-000-14xx requires Firmware version 2.xx, and OS SSSG-000-15xx and above requires Firmware version 3.xx. For detailed instructions on upgrading the Firmware, refer to Installation Bulletin 16-023444-xx: OLED Button Panel for BB2 and BBU.

Please Wait Transaction In Progress

Displays when transferring funds to/from the game.

Wait for the transaction to complete.

Power Cycle Required (OS SSOS-000-1300 and later).

Device setting was changed.NOTE: In OS 1300 and later, the game no longer requires a RAM Clear due to machine device changes.

Power cycle the game.

Power Fault while Printing

The Printer lost power while printing.

Check power connection to Printer.

Power Reset The game powered up. No action required. Error clears after one game is played.

Printer Carriage Jam

The Printer reported a carriage jam.

Check Printer head for jams.



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Printer Close Error The Printer reported an error after being closed.

Check Printer cabling.

Printer Com Error The Printer communication was lost. A status reply has not been received from the Printer for ten seconds, during an Idle state.

Confirm that the Printer communication and power cables are securely connected.Replace Printer Comm. Board.

Printer Com Lost During Print

During a print job, the Printer stopped replying to status requests.

Confirm that the Printer communication and power cables are securely connected.

Printer Config Error The Printer needs to be configured.

Check the Printer configuration in the Administration Menu.

Printer Device Error The Printer reported an error with a component.

Head FailureVoltage FailureTemperature FailureBad Paper Index

Test the Printer.Replace the Printer.

Printer Not Set The Printer is not set up. Set the Printer as a Machine Device from the Setup Menu.

Printer Off Line The Printer reported an offline status.

Check Printer cabling.

Printer Open Error The Printer reported an open status. For the Seiko/FutureLogic, the Printer detected a door open error, or a platen disengaged error.

Open and close the Printer.

Printer Out of Paper The Printer detected an out of paper status, or a lost paper input status.

Refill the paper. Check optic on Printer.

Printer Paper In Chute

For the Netplex only, the Printer reported a paper in chute status.

Remove paper from chute.

Printer Paper Jam The Printer reported a paper jam. Check the Printer for jams and clear path.

Printer Paper Low The Printer reported a paper low status.

Refill the paper. Check optic on Printer.

Printer Power Off The Printer power is OFF. Check the Aux. power supply.Check connections between Bulkhead Board and Printer.

Printer Receive Error

The Printer reported a receive error.

Check Printer cabling. If necessary, replace Printer cable.

Printer System Error The Printer reported a system error.

Bad Library ReferencesBad Printer Region DataBad Buffer SpaceBad Job MemoryBad Command


Printer Timeout Error

For the Ithaca/Transact only, the Printer reported that a print process started with no errors, but the ticket complete flag was not reported.


Printer Transmit Error

The Printer reported a transmit error.

Confirm the Printer communication and power cable connections.

Program Error Critical error: A program detected an unrecoverable error and all processes were suspended.

Turn the Attendant Key Switch to display the fault information. Turn the Attendant Key Switch a second time to force a restart.A RAM Clear may be required.



April 2009

4-33Tilt Codes

Progressive Disabled

The game received a valid progressive configuration from the Progressive Controller and is waiting for the Progressive Controller to enable the play function.The gaming device has lost communication with the progressive system.

This clears automatically when the game is enabled by the Progressive Controller. Inspect system to establish if a cabling or connection problem exists.

Progressive Response Error

The game has received certain information from the Progressive Controller which is unexpected or deemed incorrect, and the error cannot be automatically cleared.

Power cycle the game.

Progressive Sign Not Functioning

Displayed during game startup.If after game startup the error is still displayed, the attempt at In-Game meter configuration failed.

Enter and exit the game Administration Mode completely. If the solution above is unsuccessful, replace In-Game Meter.

Progressive Unconfigured

The WMSP protocol has been configured and the Host has not recognized the required configuration information. This may be due to the following:

Game has not received a valid progressive configuration from the Progressive Controller.There is no communication with the Progressive Controller or the communication is lost for more than 10 seconds.Game was explicitly disabled by the Progressive Controller.

Verify connectivity to the Progressive Controller. Verify that game has been entered into the database at the controller and/or central system and that the data entered matches the actual game configuration.Verify that the Progressive Controller cables are functional.Replace the Progressive Controller software.Verify that the game has been configured in Administration Mode.

Protocol Com Error A com port error has occurred. Check Host communication configuration in Administration Mode.Verify that the game has been entered into the casino backend system.

Protocol Config Error

The protocol has not been configured or the Host has not sent the required validation information.

Check Host communication configuration in Administration Mode.Verify that the game has been entered into the casino backend system.

RAM Error Critical error: An unrecoverable error was detected in the Random Access Memory (RAM) and all processes were suspended.

Turn the Attendant Key Switch to display error information.Turn the key a second time to initiate a game restart.If the problem continues, replace both the RAM Card and the CPU.

Sleeping Forever Message displays: No more tasks for init - sleeping forever.

Reseat the CPU.Check for bent pins on the Blind Mate Connectors on the Bulkhead Board.

Stacker Switch Open

Bill Acceptor Stacker Door is open. Check the Bill Acceptor Cashbox. Check connections on switch.Replace switch.Replace the CPU.Replace the Bulkhead Board.

Touch Screen Calibration Error

The controller reported an error during calibration.

Calibrate the Touch Screen. Check Touch Screen power cable.Replace LCD.

Touch Screen Com Error

The controller connector is disconnected or a com port open error has occurred.

Check Touch Screen connectors.Check Touch Screen power cable.Replace LCD.



16-022128-04


Touch Screen Data Error

The controller sent invalid data. Check the Bulkhead Board Touch Screen connector.Replace LCD.

Touch Screen Device Error

The controller reported an initialization error.

Check the Touch Screen controller.Replace LCD.

Waiting For Progressive Win Amount

A progressive win has occurred and the game is waiting to receive the confirmed progressive win amount from the Progressive Controller. This condition clears itself automatically once the confirmed win amount is received.If the game does not receive a confirmed win amount within 60 seconds of reporting the win to the controller, Tower Light flashes slowly to notify attendant that a manual payout of the win is required.

While waiting for the confirmed win amount to display, the operator may turn the Attendant Key Switch to clear the error and cause the game to abort. If this occurs, it is then necessary to determine the confirmed win amount manually.



April 2009

4-35Verify OLED Start-Up Sequence

Verify OLED Start-Up Sequence

This section describes the start-up sequence for the OLED Button Panel. Complete the following steps to power up the game and verify the OLED start-up sequence:

1 Ensure that the Button Panel is completely installed and connected to the game.

WARNING: The OLED Button Panel is not hot-swappable.

2 Set the game Power Switch to ON.

The correct images are uploaded to the OLED Button Panel by the game OS during a Power Cycle. The states of the OLED Button Panel during the start-up sequence are described in Table 4-5.

Figure 4-37 Button Layout (top) and States of OLED Button Panel during start-up.

Table 4-5 States during start-up of OLED Button Panel.

Figure # State of Button #1 State of Buttons #2 through #13 Meaning

Figure 4-37 (A)

Entire OLED display on, with lowest intensity color.

Same as OLED Button #1. Initial Power-Up, No USB Connection detected.

Figure 4-37 (B)

Entire OLED display on, with 16 intensity color.

Same as OLED Button #1. USB Connection detected during initial Power-Up.

Figure 4-37 (C)

OLED display blank, One White Flashing LED.

OLED displays blank, LEDs off.

No USB Connection detected (AFTER an initial USB Connection had been established).

Figure 4-37 (D)

Entire OLED display blank, red LED circles screen.

Same as OLED Button #1. Loading images from game software.

Figure 4-37 (E)

OLED display level 16 (full) intensity.

Buttons #2 through 12 display on level 16 (full) intensity. Button #13 is blank. Red LED circles screen.

Loading images into Button #13.

Figure 4-37 (F)

Images Display, yellow and blue LEDs functional.

Same as OLED Button #1. Ready for game play.

B

CD

A

E F

16-022128-04


OLED Troubleshooting

If necessary, the OS communicates error messages related to the OLED Button Panel on the screen, Figure 4-38. Reference Table 4-6 for a list of Button Panel related error messages and possible solutions.

Figure 4-38 Example of Error Message.

Figure 4-39 Button Panel connections.

Table 4-6 Button Panel Related Error Messages and Possible Solutions.

On Screen Error Message Possible Solution[s]

OLED Button Panel communications error

The USB or power cable is likely disconnected or damaged. Complete the following steps to find and address the error:1 Check the connections of the 24V power cable, Figure 4-39 (A), and USB

cable, Figure 4-39 (B), to the Button Panel PCB.2 Check the connection of the USB cable to the CPU,

Figure 4-39 (C).3 Check the entire length of the USB cable for damage.4 Check the connection of the 24V power cable (HD-021268-00-00) to the

DC Distribution cable in the Main Door, Figure 4-39 (D).5 Check the entire length of the 24V Power Cable for damage.6 Replace the USB cable.7 Replace the 24V power cable.8 Replace the Button Panel, as the Button Panel PCB may be damaged.

OLED Button Panel Firmware Version mismatch

The Firmware on the Button Panel Controller Board on the Button Modules are not what the game Operating System expects. NOTE: OS SSSG-000-14xx requires Firmware version 2.xx, and OS SSSG-000-15xx and above requires Firmware version 3.xx. For detailed instructions on upgrading the Firmware, refer to Installation Bulletin 16-023444-xx: OLED Button Panel for BB2 and BBU.

AB

CD

April 2009

4-37CPU-NXT2 Failure Modes

CPU-NXT2 Failure Modes

Reference Table 4-7 for a list of CPU-NXT2 failure modes and solutions.

Table 4-7 CPU-NXT2 Failure Modes and Solutions.

Symptom(s) Possible Cause(s) Solution(s)

No video and LCD(s) indicate there is power.

DVI or VGA cable not installed properlyVGA cable not functioning (Accessory/Top Box LCD)DVI cable not functioning (primary LCD)Non-functioning BIOS Firmware HubBIOS Firmware Hub not installed

Check cables and connections.Replace VGA cable.Replace DVI cable.Replace the BIOS Firmware Hub.Verify BIOS Firmware Hub is installed properly.

No video and LCD(s) indicate there is no power.

LCD is disconnected from the Left cable channelLCD has a blown fuse (for BB2-Video primary LCD or Accessory/Top Box LCD only)

NOTE: The Transmissive LCD does not have a fuse.

Connector is loose from power supply

Verify the LCD is properly connected at both ends.Check fuse and replace if necessary.Replace LCD.Reconnect cable to power.

Power rail on the Bulkhead Board or on the CPU does not power up

Power supply not functioningPower supply cable loose/disconnected at J9Non-functioning main switchCPU not properly seatedCPU damagedAC Line cord is disconnected at power supply or outlet

Check ATX power supply and power supply cable; reseat cable or replace power supply if needed.Check main switch; replace if needed.Reseat CPU to the backplane.Replace CPU if damaged.Verify AC Line cord is connected at both ends

CPU fan not running Fan unpluggedBIOS Firmware Hub is not installed properly or not fully seatedRAM installed incorrectlyNon-functioning BIOS Firmware HubNon-functioning RAM

Check cable and fan connection to ETX module.Replace CPU.Replace fan.Replace fan cable.Verify that the BIOS Firmware Hub is properly installed and functioning; if not, replace the BIOS Firmware Hub.Verify that the RAM is properly installed and functioning; if not, replace the RAM.

16-022128-04


Video is present but CPU does not boot up past initial boot process

MBR Read ErrorDSS Validation FailureSPI not presentOS/Game flash are incompatible

Power cycle cabinetVerify BIOS Firmware Hub, Game CompactFlash Cards, OS CompactFlash Cards, and SPI are properly installed.Verify OS and Game Compact Flash cards are compatibleVerify OS/Game are compatible with BIOS Firmware Hub and SPI versions

Video is present but game does not load properly

ETX board misaligned or seated incorrectlyNon-functioning board

Verify that ETX board is properly seatedInspect pins on the bottom of ETX board; if pins are bent, replace ETX boardReplace ETX board

Hard drive not operational or not accessible

Hard drive connected improperlyNon-functioning hard drive

Open CPU Enclosure and check cables and connection from CPU to the hard driveReplace hard driveReplace CPU

Table 4-7 CPU-NXT2 Failure Modes and Solutions. (continued)

Symptom(s) Possible Cause(s) Solution(s)

April 2009

Documents

16 022128 04 Troubleshooting