17031129 Team Work PPT by Afiz

8/3/2019 17031129 Team Work PPT by Afiz

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Building a HighPerformance Team

TEAM0141



What is a HighPerformance Team?

• Focus on a shared purpose

• Enhanced problem-solving & decision-making

• High Skills, Attitude & Leadership• Diverse backgrounds, personality styles,

opinions, ideas and talents

• High level of commitment & motivation• Understand business needs



Skill Assessment

• Is he communicative?

• Is she collaborative?

• Is he self-directed?

• Is he motivated?

• Is she flexible?



Key Roles and Responsibilities

• Change agent—provides stability duringchange

• Communicator—keeps everyone in the loop

• Process analyst—manages & improvesprocesses

• Relationship manager—develops relationships

Systems and strategic thinker—helps teamfocus on long-term planning

• Team leader—ensures a well-managed project



Cultivate a Project Team

CultureBenefits:

Enhances the ability to innovate

Produces top results

Increases team members’ sense of

empowerment

Fosters commitments to risk-taking

Increases productivity



Fostering Considered Risk-taking

To help your team take calculated risks,

you need to:

Have the nerve to be different Be willing to try new behaviours

Be willing to manage your team’s egos

Be willing to examine their behaviour

Be able to work with uncertainty



Establishing Attributes ofHigh Performance

• Clearly defined focus and goals

• Commitment and motivation

• Leader moves team to interdependence• Synergy in the team

• A fresh approach when it fails

• Encourages members to share their half-thoughts

• Don’t just reorganise but build somethingnew



How Strategic LeadershipWorks

• Recommend, don’t delegate

• Destroy fear, build trust

• Demonstrate your own commitment, others willfollow

• enhance strengths and minimise weaknesses

• Keep raising the bar—your team will match your

expectations• Leader is collaborator, not commander



Informal Processes

• The informal processes you shouldencourage in your team are:

Recognising and celebrating Communicating and connecting

Responding and adjusting



People and Emotions

High-performance teams share theseemotions:

Inclusion – support, appreciation,

& involvement in decision-making Pride - looking forward to work

Devotion - responsibility, personal sacrifices

Dedication - teaching skills down the line

Trust - no finger-pointing



TEAM WORK ANDRESULTS WITHOUTAUTHORITY

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1. ESTABLISHING AN EFFECTIVE

TEAM

The team should :

• Know its mission• Understand each one’s role

• Have a positive attitude



1a. KNOW WHY TEAMS STRUGGLE

Teams fail to be productive because of -

• Poorly defined leadership• Unclear team mission

• Lack of clarity about roles

• Unsupportive environment



1b. UNDERSTANDING THE TEAM’S

MISSION

• Define goals

• Identify responsibilities• Determine team’s lifespan



1c. ESTABLISHING TEAM ROLES

• Identify formal roles – leader, recorder,time keeper, gate keeper etc.

• Define informal roles – members identifyother/missing roles

• Volunteer informal roles – people chooseroles they fit into



1d. CREATING A POSITIVE TEAM

ENVIRONMENT• Encourage team mates to lend a helping

hand

• Praise what the team does well

• Reinforce teams performance andimportance



2. PLAYING YOUR PART IN THETEAM

Success is assured if:

• Everyone communicates effectively

• Members participate eagerly

• Members support each other

• Members learn from others and enhance

their skills



2a. COMMUNICATING WITH THE

TEAM

• Listen for understanding

• Give positive feedback• Criticize constructively



2b. SUPPORTING OTHER TEAM

MEMBERS

• Facilitate exchange of ideas• Encourage participation

• Acknowledge accomplishments



2c. PARTICIPATING EFFECTIVELY

IN TEAM MEETINGS

• Present information appropriately

• Guide discussion

• ‘Sell’ ideas



3. MAINTAINING A WINNING

TEAM

• Maintain the zeal

• Reiterate the advantages of consistency



3a. RUN PRODUCTIVE

MEETINGS

• Maximize effectiveness

• Assign actions• Ask target questions



3b. SOLVE PROBLEMS

EFFECTIVELY

• Ask problem-solving questions

• Build bridges between members• Lead the teams to informed choices



3c. ENCOURAGE EFFECTIVE

DECISIONS

• Clarify issues

• Encourage inputs• Strive for consensus



3d. COPE WITH DIFFICULT

MEMBERS

• Confront them

• Establish boundaries for behaviour• Enforce those boundaries



MAKINGCROSS-GENERATIONAL

TEAMS WORKLEAD 0235



1. THE CROSS-GENERATIONAL

TEAM

• The variety in a cross-generational team

can divide or be the key to success• A good leader can utilize the potential in a

cross-generational team to advantage



1. WHAT ARECROSS-GENERATIONAL

TEAMS

The four types in a cross-gen team:

• Silent Generation (SG)-born before 1946• Baby Boomers (BB)-born between 1946 & 60

• Generation X (GenX)-born between 1960 & 80

• Generation Next (GenNxt)-born after 1980



1a. TRAITS OF

CROSS-GENERATIONAL TEAMS

• Work Ethics –The SG & BB share values ofhard work, integrity, honesty & are experienced

• Mentoring – Nxtrs admire and want oldermembers to mentor them

• Independence – Xrs like to be independent, butoffer advice when approached

• Technical Help – Nxtrs can train SG in technicalaspects



1b. ISSUES FACING CROSS-GEN

TEAMS

1) Age-related work preferences andperspectives

2) Difference in work ethics



1) Age-related Work Preferences

• SG – pragmatic, result-oriented, carefulabout resources

• BB – positive, optimistic, believe thatthings will improve

• GenX – critical thinkers, very realistic inapproach

• GenNxt – Positive and hopeful like BB



2) Difference in Work Ethics

• SG – fierce loyalty & hard work, sacrificepersonal life for professional ends

• BB – extremely driven, push themselves toreach self-set goals

• GenX – introduced the concept of balancebetween family and work

• Gen Nxt – have traits of BB, respect SG,motivated and want to make a difference



1c. SUPPORTIVE ENVIRONMENT

• Flexible management style

• Open communication

• Respect for diversity among employees• Encouragement of employee independence

• Acceptance of conflict



2. HELPING CROSS-GEN TEAMS

FUNCTION EFFECTIVELY

• Cross generation teams need extra help to

function effectively• We need to capitalize on their strengths

• And keep the motivation high



2a. ESTABLISH PROTOCOLS

• Leadership roles

• Procedure for decision-making

• Rules for resolving conflicts



2b. MOTIVATING CROSS-GEN TEAM

• Provide meaningful and important work

• Increase teams visibility• Tie rewards to collective goals



3. OVERCOME CHALLENGES

• A leader who understands the diversity

and helps members, will lead the team tosuccess



3a. CHALLENGES INVOLVING

OLDER MEMBERS

• The SG fear change

• They wish to use proven solutions• The BB value personal achievement more

than team performance



Strategies to Overcome This:

• Reassure that change is acceptable

• Allow them to consider past solutions inpresent circumstances

• Encourage BB to take collective view



3b. CHALLENGES INVOLVING

YOUNGER MEMBERS

• Nxtrs advocate change for its own sake• Xrs are too independent

• Nxtrs expect guidance and collaboration




• Teach them to use change only ifbeneficial

• Let Xrs have control over tasks but beresponsible for interaction for those tasks

• Let Nxtrs have supervision through SGmentors

• In turn let them help SG in technical tasks



3c. RESOLVING CONFLICTS

Reasons for conflict:

• Different methods of communication usedby SG and Nxtrs

• BB & GenX’s opposing attitudes to work

hours

• Independent style of Xrs versuscollaborative style of Nxtrs




• Use different methods of interaction &communication

• Discuss openly so that people know whyand what they do

• Let SG mentor Nxtrs

• Let Xrs work independently on projects butreport periodically



THANK YOU

Documents

17031129 Team Work PPT by Afiz