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EMERGENCY RESPONSE CENTRE OPERATOR TRAINING IN FINLAND

Instructor Rauni Komulainen

The Emergency Services College

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The Emergency Services CollegeThe Emergency Services College

• situated in Kuopio• built in 1992, expansions in 1995 and 2005• nearly 500 students working on a diploma yearly• staff about 100 persons of which 70 in educational tasks• about 250 further educational courses a year • about 107 500 course days in 2006• estimation of gross expenditure 15 million euros in

2007 • the operating costs per student were about 26 400 euros

in 2006

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OrganisationPrincipal

Reijo Tolppi

Educational services Research and Development

Supporting Services

Pre-hospital Emergency Medical Care Training

Emergency Response Centre Training

Rescue Services Training

Fire Officer and Sub-Officer

Training

Preparedness Training

Administration

Technical Services

IT- Support

CMC-Finland

Student Affairs

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The amount of applicants and the amount of accepted students in 2006

367

52

365

537

30

40

48

120

0 100 200 300 400 500 600

Fire Officers

Sub-Officers

ERC Operators

Firefighters

Applicants Accepted

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The Emergency Services College

Helsinki City Rescue School

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ERC Operations

• In emergency situations, calls for assistance must be handled in a professional and efficient way in order to mobilise the necessary rescue, police, social and health services with the appropriate urgency, impartially throughout the country and regardless of the hour.

• The work of emergency centre operators has changed and developed rapidly during the last few years.

• The training focuses on the holistic handling of emergency calls, handling the assignment over to the appropriate units and providing callers with advice.

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ERC Operators Training

• The Emergency Services College has trained together with the National Police School in Tampere the operators in 1.5 years (60 credit units) program since 1997 and the curriculum has just been modernized to meet the latest requirements.

• In addition to the vocational training there has been also a supplementary training program to train the existing operators for the different tasks in the new emergency response centres.

• The Emergency Services College provides also Shift Supervisor training courses.

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Trainining curriculum

• The training has to follow the reality of the profession and since the planning of the curriculum has started by evaluating the requirements that need to be fulfilled in order to manage the operators work.

• The different learning environments play an important role in the new curriculum. These include training in special units, actual work placements, simulations and individual tasks using information networks.

• Today it is also possible to utilize the previous training and work history of the students by personal training portfolios, which will be made in co-operation between the student and the instructors.

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Vocational Training Contents

General Studies 12 Credit Units

Finnish language and communications 2 cu

Swedish language 1,5 cu

English language 1 cu

Information Technology 1 cu

Administration 1 cu

Safety guidance and information 1 cu

Health and physical education 2,5 cu

Introduction to training programme 1 cu

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Professional Studies

Emergency dispatching 23 cu

ERC Operator`s role and training 2 cu

Daily routine and special situations 7 cu

ERC information systems 5 cu

Preparedness for emergencies 1 cu

Communications and technology 2 cu

Practical training 6 cu

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Professional Studies cont.Fire and Rescue Services 4 cu

Basics of rescue works 2 cu

Risk evaluation 2 cu

Emergency Medical Care 11 cu

Health services system and

paramedic system 1 cu

Paramedics and medical

risk assessment 7 cu

Anatomy and physiology 1,5 cu

Social emergencies 1,5 cu

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Professional Studies cont.

Police Work 10 cu

Police administration justice 1 cu

Criminal law, civil law, justice procedures 1 cu

Police field duties 5 cu

Psychology 1,5 cu

Health and physical education 0,5 cu

Swedish language 1 cu

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The Emergency Services CollegeThe Emergency Services College

tel.tel. 017-307 111 017-307 111

faxfax 017-307 222 017-307 222

ad.ad. Hulkontie 83, PO Box 1122, Hulkontie 83, PO Box 1122,

70821 KUOPIO,70821 KUOPIO,

FINLANDFINLAND

www.pelastusopisto.fiwww.pelastusopisto.fi