2-1-12-1-1

• A free, accessible, 3 digit telephone number that gives everyone access to the vital community services that they need.

I can’t pay my rent

My child is on drugs

I need foodI need to find

childcareI want to

volunteer

Why did you call

us? I’m not sure who you can

call.

We can’t help with

that

I don’t know, please hold.

I’ll try to transfer you to an agency who can help

We only do senior daycare

We don’tserve your

county.

Please callback whenwe’re open

Currently, thousands of times a day…

2-1-12-1-1

I can’t pay my rent

My child is on drugs

I need foodI need to find

childcareI want to

volunteer

Food ClosetChild CareResource

And Referral

RentalAssistance

Program

VolunteerCenter

DrugRehabilitation

Center

After Implementation of 2-1-1

2-1-1, how mayI help you?

Yes, I can connect you

with someone who can help…

“Help! My house is on fire!”

For Police, Fire, Medical emergencies, call 9-1-1

“My car was broken into.” “There’s a pothole on my street.”

For non-emergency calls to public agencies, call 3-1-1

I need activities for my aging parent.” “I can’t pay my utility bill.” “I need health insurance.”

For non-emergency calls for human services, call 2-1-1

Where to CallWhere to Call

“We find that the Information and Referral Petitioners have demonstrated sufficient public benefits to justify use of a scarce public resource and therefore assign 2-1-1 to be used for access to community information and referral services.” (2000)

FCC RulingFCC Ruling

“The use of the 2-1-1 dialing code has the potential to provide Californians with easy access to information concerning child care services, housing assistance, physical and mental health resources, aging and hospice services, educational and other programs. Such information is not currently available through the 9-1-1 emergency code or the 3-1-1 police non-emergency code.” (2003)

CPUC RulingCPUC Ruling

VISION

All Sacramento County residents will have access to current community, health, education, employment, family and disaster information 24 hours a day through a free, easy-to-remember, telephone number.

2-1-1 Sacramento County2-1-1 Sacramento County

MISSION

To provide high quality, cost effective information and referral services 24 hours a day, seven days a week to Sacramento’s diverse populations.

2-1-1 Sacramento County2-1-1 Sacramento County

STRATEGIES Transition Sacramento’s current information

and referral program, InfoLine Sacramento, to the 24/7, 2-1-1 system

Enhance and expand partnership with public and private sector agencies to build and sustain 2-1-1 in Sacramento

Expand 2-1-1 services to five other counties in the Sacramento region by 2010

2-1-1 Sacramento County2-1-1 Sacramento County

1. Comprehensive Database: current, accurate information about services organized in a

way that is easily retrieved and useful

2. Trained information and referral specialists: Qualified staff able to assess callers’ needs and help them identify underlying life conditions that may be affecting those needs

3. Quality Referrals: Connections to appropriate public, non-profit and private providers for services the caller needs

2-1-1 Information & Referral2-1-1 Information & Referral

2-1-1 will operate 24 hours a day, 7 days a week

Trained information and referral specialists will staff the call center. Trained volunteers will provide auxiliary services.

Services will be free

Services will be accessible to non-English speakers with multilingual staff and access to 140 languages through the Language Line

Services will be accessible to deaf and disabled individuals through TTY/TTD system

2-1-1 is Accessible to All2-1-1 is Accessible to All

With 2-1-1 there is no need to develop new telephone numbers for new public programs and initiatives.

Because it is adaptive in the short-term, 2-1-1 can expedite timely information for:

Events like toys for Tots, Holiday Food Baskets, and Neighborhood Clean-Up Days

Special initiatives such as flu shots, Summer Lunch Program, and Earned Income Tax Credits (EITC)

Programs like Child Health Insurance Program (CHIP), child care, mental health, housing assistance and immunization clinics

2-1-1 Saves Public Dollars2-1-1 Saves Public Dollars

Central non-emergency number for the public to call during and after disasters

Up-to-date information for the public

Communication link among community-based organizations (CBOs) responding to disasters

Liaison between CBOs and public agencies charged with disaster response and recovery

2-1-1 Assists in Disaster Response and Recovery

2-1-1 Assists in Disaster Response and Recovery

“We estimated that 2-1-1 got 60,000 calls that normally would have gone to 9-1-1, freeing those operators to handle emergency calls.” Lee County (Jacksonville, FL) 9-1-1 Coordinator after 2004 Florida hurricane season.

2-1-1 is a National Movement2-1-1 is a National Movement

2-1-1 serves about 164 million Americans -- over 55% of the US population.

There are 188 active 2-1-1 systems covering all or part of 38 states (including 13 states with 100% coverage) plus Washington D.C. and Puerto Rico.

2-1-1 is a National Movement2-1-1 is a National Movement2-1-1 is a National Movement

WA

OR

CA

NV

ID

MT

WY

UT

AZ

ND

SD

NE

KSCO

NM TX

OK

MN

IA

MO

AR

LAMS

AL

GA

WI

ILIN

OHPA

KY

TN NC

FL

VA

ME

NYMI

NH

MA

CT

RI

NJ MD

DE

AK

HI

WV

VT

2-1-1 Centers operating Statewide

ImplementationOperational phasePlanning Phase

SC

http://www.211.org

DC

11

PR

March 2006

2-1-1 California Partnership2-1-1 California Partnership

2-1-1 Activation Dates

Blue – 2005

Yellow – 2006

San Francisco and Contra Costa are live

Orange – 2007

Individuals and representatives of public and private agencies interested in creating, operating and sustaining 2-1-1 information and referral services in the region.

Placer

Yolo El Dorado

Colusa

SierraNevada

Yuba

Sacramento

Sutter

Sierra-Sacramento Valley2-1-1 Partnership

Sierra-Sacramento Valley2-1-1 Partnership

2-1-1 Implementation in Sacramento County

2-1-1 Implementation in Sacramento County

On March 17, 2005, the CPUC designated InfoLine Sacramento as Sacramento County’s 2-1-1 provider

Community Support: More than 15 public and private agencies supported InfoLine’s designation in the petition to the CPUC

Experience and Quality: InfoLine has been providing I&R services for over 30 years and meets national standards for provision of I&R services

InfoLine’s goal is to be operational as a 2-1-1 provider by the end of 2006

2-1-1 Sacramento will serveRancho Cordova residents

2-1-1 Sacramento will serveRancho Cordova residents

1. InfoLine Sacramento assists more than 55,000 callers each year

2. In 2005, InfoLine helped 2,000 Rancho Cordova residents; with more publicity, we can serve more residents

3. InfoLine’s database can be enhanced to include more programs and services serving Rancho Cordova

4. The link on the City of Rancho Cordova website to BeehiveSacramento.org connects your constituents with our database of more than 2,400 services

2-1-1 Sacramentoa comprehensive community

information resource

2-1-1 Sacramentoa comprehensive community

information resource

2-1-1 Resources2-1-1 Resources

Alliance of Information and Referral Systems (national) -- airs.org and 211.org

California Alliance of Information and Referral Services -- cairs.org

Community Services Planning Council

909 12th Street, Suite 200, Sacramento, CA 95814

communitycouncil.org (916) 447-7063

Nancy Findeisen, President & CEO (ext. 328)

Katrina Middleton, Vice President, Information & Planning (ext. 306)

Laurie Simon, Director, InfoLine Sacramento (916) 442-4273