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2-1 Copyright 2007 McGraw-Hill Australia Pty Ltd PPTs t/a Communication Skills for International Students in Business, by Bretag, Crossman and Bordia
Chapter 2
Note-taking, paraphrasing and summarising
2-2 Copyright 2007 McGraw-Hill Australia Pty Ltd PPTs t/a Communication Skills for International Students in Business, by Bretag, Crossman and Bordia
Learning objectivesOn completion of this chapter students will know
how to: take notes from oral and written sources summarise written text paraphrase relevant information from
references use quotations.
2-3 Copyright 2007 McGraw-Hill Australia Pty Ltd PPTs t/a Communication Skills for International Students in Business, by Bretag, Crossman and Bordia
Note-taking Note-taking is an essential skill for retaining
information from:– lectures
– readings
– oral presentations and discussions.
Eunson (2005) states that the process of prioritising relevant information from a whole mass of information is called ‘tactile thinking’.
Tactile thinking is used for efficient note-taking.
2-4 Copyright 2007 McGraw-Hill Australia Pty Ltd PPTs t/a Communication Skills for International Students in Business, by Bretag, Crossman and Bordia
Methods of note-taking Index cards Colour-coded material Numerical or alphabetical arrangement of
material
Use any method or a combination of methods but be consistent for efficient recovery of notes.
2-5 Copyright 2007 McGraw-Hill Australia Pty Ltd PPTs t/a Communication Skills for International Students in Business, by Bretag, Crossman and Bordia
Note-taking from lectures Less time for note-taking at lectures than from
reading materials Shorten words/phrases.
example: Australia Au.
experiment exp. Use symbols instead of the words.
example: dollar $
percentage %
2-6 Copyright 2007 McGraw-Hill Australia Pty Ltd PPTs t/a Communication Skills for International Students in Business, by Bretag, Crossman and Bordia
Note-taking from written sources Maintaining careful notes from your resources
is a key skill in writing a research essay. Develop your own style (e.g. note cards,
indexed files, software such as Endnote) Be meticulous!
2-7 Copyright 2007 McGraw-Hill Australia Pty Ltd PPTs t/a Communication Skills for International Students in Business, by Bretag, Crossman and Bordia
Key referencing information If the notes are from a book write down:
– Author name(s)– Year of publication – Page number– Title of book– Place of publication – Publisher’s name
If the notes are from a journal write down:– Author name(s)– Title of article– Page numbers– Year of publication– Name of journal– Volume and issue numbers
2-8 Copyright 2007 McGraw-Hill Australia Pty Ltd PPTs t/a Communication Skills for International Students in Business, by Bretag, Crossman and Bordia
Key referencing information (cont.)
If the notes are from online sources write down:– Author name(s)/publishing institution
– Title of article
– Year of publication
– Date viewed
2-9 Copyright 2007 McGraw-Hill Australia Pty Ltd PPTs t/a Communication Skills for International Students in Business, by Bretag, Crossman and Bordia
Electronic note-taking Different from note-taking from electronic
sources. Many software programs (e.g. OneNote,
Internet clipboards, PasteHere) assist electronic note-taking.
Software primarily operates on a copy/paste method.
Notes taken in this way must be paraphrased before insertion into written documents to avoid plagiarism.
2-10 Copyright 2007 McGraw-Hill Australia Pty Ltd PPTs t/a Communication Skills for International Students in Business, by Bretag, Crossman and Bordia
Electronic reference storage Software programs such as Endnotes
accurately store information for the generation of reference lists but students will not gain practice in writing the lists manually.
Use them to store a large number of references.
Practise writing the list by hand according to styles such as Harvard, APA and MLA.
2-11 Copyright 2007 McGraw-Hill Australia Pty Ltd PPTs t/a Communication Skills for International Students in Business, by Bretag, Crossman and Bordia
Summarising Three components:
– Equal coverage of all parts of the text Follow the headings and subheadings
– Objective presentation of the text (not your opinion)
– Your own words
Be brief but thorough. Most useful for noting large slabs of
information.
2-12 Copyright 2007 McGraw-Hill Australia Pty Ltd PPTs t/a Communication Skills for International Students in Business, by Bretag, Crossman and Bordia
Summarising (cont.) Five steps to summarising (Swales & Feak,
2005):– Read text quickly to determine important
information.
– Read text in detail and note down main facts and ideas.
– Write main points in your own words.
– Write important material in relation to the main points.
– Re-draft summary, adding or deleting materials if necessary.
2-13 Copyright 2007 McGraw-Hill Australia Pty Ltd PPTs t/a Communication Skills for International Students in Business, by Bretag, Crossman and Bordia
Paraphrasing Use for smaller units of information, such as
one or two sentences. Maintain the exact meaning and reference the
idea appropriately. See examples on next slide and also in
Chapter 4: Academic conventions, pp 74–76.
2-14 Copyright 2007 McGraw-Hill Australia Pty Ltd PPTs t/a Communication Skills for International Students in Business, by Bretag, Crossman and Bordia
Paraphrasing (cont.)Example
Original text
‘To be effective, a brand identity needs to resonate with customers, differentiate the brand from competitors, and represent what the organization can and will do over time’ (Aker & Joachimsthaler 2000, p. 40).
2-15 Copyright 2007 McGraw-Hill Australia Pty Ltd PPTs t/a Communication Skills for International Students in Business, by Bretag, Crossman and Bordia
Paraphrase (cont.)Example (cont.)
Acceptable paraphraseA brand that aims for a successful identity must fulfil the following criteria: meet the practical and emotional needs of its customers, portray itself as being different from other brands selling similar services or products and provide a future vision of the company. (Aker & Joachimsthaler, 2000)
Longer, new structure, and synonyms used where appropriate
2-16 Copyright 2007 McGraw-Hill Australia Pty Ltd PPTs t/a Communication Skills for International Students in Business, by Bretag, Crossman and Bordia
Paraphrasing (cont.)Example (cont.)
Unacceptable paraphrase
An effective brand resonates with customers, differs from competitors and represents what the company will try to do over time (Aker & Joachimsthaler, 2000).
Most key words are unchanged and the structure of the original has been kept.
2-17 Copyright 2007 McGraw-Hill Australia Pty Ltd PPTs t/a Communication Skills for International Students in Business, by Bretag, Crossman and Bordia
Six steps in paraphrasing1.Read original passage and understand the
meaning fully (several readings).
2.Find synonyms for the information words.
3.Make notes from the original passage.
4.Write the paraphrase from your notes.
5.Check your paraphrase to see if all the information from the original is included and you are not plagiarising the passage.
6.Reference the source appropriately in-text as well as in the reference list.
2-18 Copyright 2007 McGraw-Hill Australia Pty Ltd PPTs t/a Communication Skills for International Students in Business, by Bretag, Crossman and Bordia
Quoting from sources Use quotations only when the original words
add to your argument. Ask yourself:
– Does the quotation support my argument?
– Is it memorable?
– Does it add the weight of an authority?
– Is the quotation necessary because it provides the specific details of a law or regulation?
2-19 Copyright 2007 McGraw-Hill Australia Pty Ltd PPTs t/a Communication Skills for International Students in Business, by Bretag, Crossman and Bordia
Quoting from sources (cont.) Avoid writing an essay that is a collection of
patched together quotes. Be careful not to insert a quote just because
you think it ‘looks good’. Show quotation marks and the full reference,
including the page number.
2-20 Copyright 2007 McGraw-Hill Australia Pty Ltd PPTs t/a Communication Skills for International Students in Business, by Bretag, Crossman and Bordia
Summary: Note-taking Helps students prioritise and remember
material. Uses shortened forms of words or phrases. Places details under subheadings. Can be done in any method the student is
comfortable with.
2-21 Copyright 2007 McGraw-Hill Australia Pty Ltd PPTs t/a Communication Skills for International Students in Business, by Bretag, Crossman and Bordia
Summary: Summarising Shorter version of the original. Three main components:
– equal coverage– unbiased – rewritten in your own words.
Five steps: – skim reading– detailed reading– writing of main points– writing of essential elements of main points – redrafting.
2-22 Copyright 2007 McGraw-Hill Australia Pty Ltd PPTs t/a Communication Skills for International Students in Business, by Bretag, Crossman and Bordia
Summary: Paraphrasing Rephrases material without changing meaning. Includes the same amount of information as
the original text. Six steps:
– reading and understanding
– finding synonyms for information words
– making notes
– writing a paraphrase
– revising the paraphrase
– referencing.
2-23 Copyright 2007 McGraw-Hill Australia Pty Ltd PPTs t/a Communication Skills for International Students in Business, by Bretag, Crossman and Bordia
Summary: Quoting Should be done only if it is memorable or the
paraphrase leads to loss of essence or meaning.
Includes the words, grammar and punctuation of the original writing.
Material that is added to or deleted from the original text should be inserted in parentheses.