2… · Web viewCalifornia . State Rehabilitation Council. Quarterly Meeting. January 22 – 23, 2020. Sacramento, CA. Table of Contents. Meeting Notice and Agenda3. Draft November

California State Rehabilitation

CouncilQuarterly Meeting

January 22 – 23, 2020Sacramento, CA

Table of Contents

Meeting Notice and Agenda.........................................................................3

Draft November 2019 SRC Meeting Minutes...............................................9

Financial Participation: Policy Proposal......................................................14

SRC 2019 Recommendations....................................................................23

Regulations – Informed Choice and Mandatory Procedures for Development of the Individualized Plan for Employment...........................26

2020-2024 State Plan: Priorities, Goals, Objectives, and Strategies.........34

2020 SRC Officer Elections........................................................................42

34 CFR Section 361.48..............................................................................43

California Education Code Section 56026..................................................49

SRC Adopt-a-District Assignments.............................................................52

SRC Memo – Consumer Satisfaction Survey.............................................53

Current Consumer Satisfaction Survey......................................................57

Glossary.....................................................................................................64

Page 2

CALIFORNIA STATE REHABILITATION COUNCIL (SRC)MEETING NOTICE AND AGENDA

Wednesday, January 22, 2020, 9:00 a.m. – 4:00 p.m.Thursday, January 23, 2020, 9:00 a.m. – 3:00 p.m.

Meeting LocationDepartment of Rehabilitation721 Capitol Mall, Room 169

Sacramento, CA 95814Teleconference Number: (866) 819-3654

Passcode: 5550388#

Agenda for Wednesday, January 22, 2020

1. Welcome and Introductions (9:00 a.m.)Theresa Comstock, SRC Chair

2. Public CommentMembers of the public will have the opportunity to comment on issues and concerns not included elsewhere on the agenda. Public comment relating to a specific agenda item will be taken at the end of the applicable agenda item or prior to a vote.

3. Approval of the November 2019 Quarterly Meeting MinutesKate Bjerke, SRC Executive Officer

4. Icebreaker

5. DOR Financial Participation Policy – Updates and Next Steps Kathi Mowers-Moore, Deputy Director, VR Policy and Resources Division Nina Presmont, Chief, Program Policy SectionNancy Wentling, Staff Services Manager I, Program Policy Section

SRC members will receive an update on the proposed changes to DOR’s financial participation policy. SRC members and the VRPRD

Page 3

management team will have a follow-up discussion regarding SRC policy recommendation 2019.2 and DOR’s response.

6. Legislative Update

Josefina Notsinneh, Deputy Director, Legislation and CommunicationsKathi Mowers-Moore, Deputy Director, VR Policy and Resources Division Nina Presmont, Chief, Program Policy SectionNancy Wentling, Staff Services Manager I, Program Policy Section

Members will receive a status update on the current legislative cycle and will learn about legislation and law that has (and will) impact DOR. There will be opportunity for questions and an interactive discussion.

Morning Break (10:30 – 10:45 a.m.)

7. VR Services Portion of the Unified State PlanAlicia Lucas, Staff Services Manager I, Planning UnitJacqulene Lang, Research Data Analyst II, Planning Unit

On January 3, 2020, the draft California Unified State Plan, including the VR Services Portion, was posted for public comment. SRC members will have an opportunity to discuss the objectives and strategies supporting DOR’s priorities and goals. A review of the preliminary Comprehensive Statewide Assessment will be provided. Notable, new information in the plan will be highlighted. Members will learn how they can engage their networks and submit public comments.

8. Election of the SRC TreasurerKate Bjerke, SRC Executive Officer

Members will elect the SRC Treasurer for the 2019/20 term.

9. Adopt-a-District ReportsSRC members will report out from their recent Adopt-a-District discussions.

10. Lunch (12:00 – 1:15 p.m.)

Page 4

11. Directorate ReportJoe Xavier, DOR Director, and Kelly Hargreaves, DOR Chief Deputy Director, will report on leadership and policy topics of interest. National, state and departmental updates will be provided. SRC members will have the opportunity to ask questions and engage in discussion.

Afternoon Break (2:15 – 2:30 p.m.)

12. VR Employment Division (VRED) Leadership DiscussionMembers of the VRED leadership team and SRC members will have an interactive discussion on several areas of interest including engaging small businesses, communication strategies, collaborative partnerships, serving individuals exiting from the justice system, and the VR workforce.

13. Recess until 9:00 a.m. on January 23, 2020 (4:00 p.m.)

Agenda for Thursday, January 23, 2020

14. Reconvene, Welcome and Introductions (9:00 a.m.)Theresa Comstock, SRC Chair

15. Public Comment (9:05 – 9:10 a.m.) Members of the public will have the opportunity to comment on issues and concerns not included elsewhere on the agenda. Public comment relating to a specific agenda item will be taken at the end of the applicable agenda item or prior to a vote.

16. DebriefSRC members will have the opportunity to debrief from the January 22nd meeting discussions.

17. Collaboration with Mental/Behavioral HealthKathi Mowers-Moore, Deputy Director, VR Policy and Resources Division Courtney Tacker, Staff Services Manager I, Human Services Cooperative Programs UnitDiane Shinstock, Associate Governmental Program Analyst, Cooperative Programs Section

Page 5

SRC members will receive an update on the roundtable project and discuss opportunities for collaboration with the mental/behavioral health community.

18. Student Age Ranges and Social Security NumbersKathi Mowers-Moore, Deputy Director, VR Policy and Resources Division Nick Wavrin, SRC Member, CDE Education Programs Consultant

SRC members will receive an update on collecting Social Security Numbers for potentially eligible students and have a discussion regarding the potential shifting of DOR’s student age ranges to align with the education code.

Morning Break (10:15 – 10:30 a.m.)

19. Continued Discussion – Measuring the Impact and Quality of DOR Student ServicesSRC members will be joined by VR Employment Division and VR Policy and Resources Division representatives for a follow up discussion on: How can the impact and effectiveness of student services be

measured? What factors and considerations should be examined when

measuring quality? Updates on evaluation from the state and national level.

20. Consumer Satisfaction SurveyKate Bjerke, SRC Executive Officer

SRC members will review proposed modifications to the Consumer Satisfaction Survey. Information will be shared on DOR’s progress to update the survey based on the SRC’s feedback.

21. Office of Administrative Hearing (OAH) DecisionsSRC members will review OAH decisions from April 1, 2019 through September 30, 2019 for trends and to determine if there is need for additional study and/or recommendation development.

Lunch (12:00 – 1:00 p.m.)

Page 6

22. RecommendationsSRC members will hold a working session to draft and potentially adopt additional recommendations. The SRC’s policy recommendations reflect the Council’s efforts to review, analyze and advise DOR on the performance and effectiveness of California’s VR program, a function of the SRC required by federal law.

23. Reports SRC Chair SRC Vice Chair SRC Treasurer Workforce Development Board (if available) CA Department of Education State Independent Living Council (if available) SRC Executive Officer

24. Identification of Future Agenda ItemsKate Bjerke, SRC Executive Officer

25. Adjourn (3:00 p.m.)

PUBLIC COMMENTS: Public comments on matters not on the agenda are taken at the beginning of the meeting. A speaker will have up to three minutes to make public comments and may not relinquish his or her time allotment to another speaker. Non-English speakers who utilize translators to make public comment will be allotted no more than six minutes, unless they utilize simultaneous translation equipment. The SRC is precluded from discussing matters not on the agenda; however, SRC members may ask questions for clarification purposes. MEETING NOTICE AND AGENDA: This meeting notice and agenda is posted on the SRC webpage. Supplemental meeting materials will be available for public viewing at the meeting site. All times indicated and the order of business are approximate and subject to change. Items scheduled for a particular day may be moved to another day of the noticed meeting to facilitate the SRC’s business. The meeting will adjourn upon completion of the agenda. Interested members of the public may use the teleconference number provided to listen to the meeting and/or provide public comment. The SRC is not responsible for unforeseen technical difficulties that may

Page 7

occur, and is not obligated to postpone or delay its meeting in the event of unforeseen technical difficulties with the teleconference line.

REASONABLE ACCOMMODATIONS: If you require a disability-related accommodation, materials in alternate format or auxiliary aids/services, please call (916) 558-5897 or email [email protected] by January 16, 2020. Any requests received after this date will be given consideration, but logistical constraints may not allow for their fulfillment. Please restrict the use of fragrances out of consideration of attendees who are sensitive to environmental odors created by chemicals and perfumes.

CONTACT PERSON: Kate Bjerke, SRC Executive [email protected], (916) 558-5897

Page 8

mailto:[email protected]

Draft November 2019 SRC Meeting MinutesReference for Agenda Item #3

California State Rehabilitation Council (SRC)Quarterly MeetingWednesday, November 13, 201910:00 a.m. – 12:00 p.m.Department of Rehabilitation721 Capitol Mall, Room 601Sacramento, CA 95814 Draft Meeting Minutes

SRC Members in Attendance: Marcus Williams, Kecia Weller, Michael Thomas, LaQuita Wallace, Nick Wavrin, Benjamin Aviles, Theresa Comstock, Jenny Braunlin

DOR Staff in Attendance: Kate Bjerke, Kathi Mowers-Moore, Victor Duron, Alicia Lucas

Members of the Public: Lesley Gibbons, Jacqueline Jackson, Danny Marquez, Cheryl Kasai

1. Welcome and Introductions Marcus Williams, SRC Vice-Chair, welcomed meeting attendees. SRC members, DOR staff and members of the public introduced themselves.

2. Public Comment Lesley Ann Gibbons provided the following public comment:

Stakeholders and advisory boards have been hearing about the concern of a potential $10 million gap in funding for 2020.

In an attempt to mitigate some of this shortfall we have learned that the Department will implement a new financial participation policy that will require many individuals to contribute or pay for their higher education.

Page 9

However, at the same time, the department made the decision to create 15 new Regional director positions.

I believe that even if a position can be funded within existing means, creating, amending, or dissolving positions within the department does have an impact on services that are being provided.

For example, funding a new regional director position might eliminate two other lower pay grade positions. Positions that are critical to support the work of counselors who we hear from time and time again are managing huge caseloads.

I would like to suggest that the SRC ask that the Department not make any decisions with regards the creation, amendment, or removal of any positions unless input is sought from advisory boards, stakeholders, and other parties. Additionally, in light of the budgetary constraints a needs assessment should be completed to ensure that the proposed new roles and responsibilities are in the best interests of job seekers and students and cannot already be provided by others.

Danny Marquez provided a public comment regarding the Memorandum of Understanding between DOR and the Department of Health Care Services focused on services to individuals with severe mental illness.

3. New Member Introduction The SRC welcomed new member, Jenny Braunlin, to the Council. Braunlin was appointed on September 13, 2019 by Governor Newsom for a three-year term. Braunlin will serve as the Community Rehabilitation Program representative on the SRC. Jenny spoke about her background and organization, Best Buddies.

4. August 2019 Quarterly Meeting Minutes Vote: It was moved/seconded (Comstock/Wallace) to approve the August 2019 SRC quarterly meeting minutes as presented (Yes – Williams, Thomas, Wallace, Wavrin, Aviles, Comstock, Braunlin. Abstain – Weller).

5. Proposed Administrative Law Judges (ALJs) SRC members reviewed the biographies of ALJs Sean Gavin and Wim van Rooyen.

Page 10

Vote: It was moved/seconded (Comstock/Weller) to approve ALJs Sean Gavin and Wim van Rooyen for conducting mediations and fair hearings involving DOR consumers (Yes – Williams, Weller, Thomas, Wallace, Wavrin, Aviles, Comstock, Braunlin).

6. 2019 SRC Annual Report Kate Bjerke, SRC Executive Officer, reviewed the draft annual report and highlighted the following:

The draft annual report incorporates many of the best practices and tips identified by the National Coalition of State Rehabilitation Councils (NCSRC).

The report will begin with introductory letters from the incoming SRC chair, former SRC chair (if interested), and DOR Director, Joe Xavier.

On pages 4 – 7 of the report, background information is provided on the Rehabilitation Act and an overview of the SRC.

Pages 8 – 17 of the report highlight the SRC’s accomplishments from the term.

Pages 19 – 24 highlight the SRC’s partnership with DOR on the Consumer Satisfaction Survey and the State Plan.

Pages 25 – 29 provide information on the SRC’s membership and an outreach message encouraging interested individuals to apply for membership.

The report concludes with a brief overview of DOR services and links to additional department information.

Vote: It was moved/seconded (Weller/Thomas) to approve the 2019 SRC annual report with the requested additions and edits (Yes – Williams, Weller, Thomas, Wallace, Wavrin, Aviles, Comstock, Braunlin).

7. 2020 – 2024 State Plan Alicia Lucas, DOR Planning Unit Manager, and Victor Duron, Executive Advisor, DOR Strategic Initiatives Office, reviewed the proposed priorities and goals for the 2020 – 2024 VR Services Portion of the California Unified State Plan. Positive feedback was provided.

Vote: It was moved/seconded (Wallace/Wavrin) to approve the 2020 – 2024 State Plan priorities and goals (Yes – Williams, Weller, Thomas, Wallace, Wavrin, Aviles, Comstock, Braunlin).

Page 11

Bjerke spoke about “Description A: Input of the SRC.” For the 2020 – 2024 State Plan, it was suggested that it may be beneficial for the SRC to provide future-focused content related to the 2020 – 2024 priorities and goals. Themes identified included cultural competency, use of evidence-based practices, the importance of consumers connecting to lived experiences, the need for a sustainable VR workforce, and the training needs of vendors. Bjerke will begin drafting Description A based on this feedback.

8. Consumer Satisfaction Survey Bjerke spoke about the Consumer Satisfaction Survey (CSS). In July 2019, the SRC issued a memo to DOR recommending updates and changes for incorporation into the 2020 CSS. Since that time, an interdisciplinary workgroup at DOR has met to review and work through the SRC’s recommendations. During a future quarterly meeting, the goal is to present the SRC with a revised CSS for consideration.

9. 2020 Meeting Dates SRC members considered the revised 2020 meeting dates.

Vote: It was moved/seconded (Weller/Thomas) to approve the revised 2020 meeting dates (Yes – Williams, Weller, Thomas, Wallace, Wavrin, Aviles, Comstock, Braunlin).

January 22 – 23, 2020 April 29 – 30, 2020 July 22 – 23, 2020 September 23 – 24, 2020

10. SRC Officer Elections SRC members reviewed the slate of candidates:

Chair: Theresa Comstock Vice-Chair: Marcus Williams Treasurer: Benjamin Aviles

The floor was open for nominations. Kecia Weller nominated herself for Treasurer. The Council decided to hold off on voting for the Treasurer position until the next in-person meeting. Bjerke read an excerpt from the bylaws.

Page 12

Vote: It was moved/seconded (Weller/Thomas) to elect Theresa Comstock as SRC Chair and Marcus Williams as SRC Vice-Chair (Yes – Williams, Weller, Thomas, Wallace, Wavrin, Aviles, Comstock, Braunlin).

11. Adjourn It was moved/seconded (Comstock/Wavrin) to adjourn the November 13, 2019 SRC meeting.

Page 13

Financial Participation: Policy ProposalReference for Agenda Item #5

Joint Public Forum Co-hosted by the department of Rehabilitation (DOR) and Statutory Advisory Bodies – May 21, 2019

IntroductionThe passage of the Workforce Innovation and Opportunity Act (WIOA) resulted in many new and modified requirements for the Vocational Rehabilitation (VR) program. One of the most significant new changes is that the Department of Rehabilitation (DOR) now utilizes at least 15 percent of VR funds for pre-employment transition services (also referred to as DOR Student Services).

In addition, other funding considerations include: Relying upon volunteered support from cooperative agreements with

education and mental health agencies; The fluctuation of re-allotment funds available each year; and, The fluctuation of Social Security reimbursement funding. DOR’s

consumer population has shifted from the majority of consumers receiving Social Security benefits, to now 30% of consumers receiving benefits.

As a result of these factors, a potential challenge is that DOR may not have sufficient funds to provide VR services to all individuals who apply. In response, DOR has (and continues to) proactively analyze program policy and performance data, organizational structure and expenditures, and capacity building opportunities.

Throughout 2018, DOR has communicated and partnered with the SRC to identify VR services that will result in employment outcomes through more efficient and less costly practices.

To continue this collaboration, during the February 2019 SRC quarterly meeting, DOR did seek the SRC’s input on a proposed policy change regarding financial participation by DOR consumers. This proposed policy change shows promise to significantly increase DOR’s recovery of funds, modify requirements in a way that’s more equitable to consumers and their families, and lower administrative burden for DOR staff.

Page 14

BackgroundWhat is financial participation?Before DOR can authorize services and/or goods for a consumer, the consumer’s financial status must be reviewed, and financial participation determined. Financial participation can strengthen a consumer’s personal investment in their VR plan and employment goal.

Who is exempt from financial participation?Consumers receiving SSI/SSDI or other public benefits are considered personally exempt and are therefore waived from financial participation requirements.

What goods and services are exempt from financial participation? Federal regulations exempt certain goods and services from financial participation.

Exempt goods and services, per federal regulations: Assessment for determining eligibility and priority for services Assessment for determining VR needs VR counseling and guidance Referral and other services Job-related services Personal assistant services Auxiliary aids and services

In addition, California also exempts the following goods and services: Training, tutoring, books and other training materials Transportation cost beyond the most economic public transportation Tools necessary for the performance of an occupation

What are “training services”? Community college Four-year college/university Graduate and professional degree programs Business and vocational training programs

Page 15

Policy Change ProposalThe DOR consumer financial participation policy is outdated and needs to be revised in three core areas:

Means TestThe current means is harsh on low income families. It is complex, requires ad-hoc financial assessments with no verification of financial information.

Exemption of Training ServicesThe DOR exempts financial participation for training services which is not required by Federal regulations. Demographic changes have shifted non-exempt participants from less than 30% in prior years to more than 60%. A higher percentage of participants can now afford to share in the cost of training.

Application of Financial ParticipationState regulations allow financial participation for all non-exempt services. DOR’s existing methodology, due to its complexity and lack of verification, results in inconsistent and inequitable application.

Proposed Policy Changes

Means TestA revised means test that is more generous, as follows:

a) An updated annual income threshold indexed at 300% of federal poverty guideline ($62K versus the current $37K threshold)

b) Fixed annual co-pay model (Familiar and simple)c) Cost of living differential for high-cost metro areasd) Out of pocket caps for more than one consumer per familye) Hardship & Disaster Exemption – Death, Job loss, Disaster Zone, etc.f) Elimination of liquid assets in means test (Verification burden)g) Robust income verification with tax returns (instead of self-reporting) h) Reduced frequency of financial assessment (Annual vs. Monthly / Ad-

Hoc)

Exemption of Training ServicesThis proposal eliminates the exemption of training services from financial participation consistent with federal regulations.

Page 16

Application of Financial ParticipationThis proposal requires DOR to consistently enforce financial participation for all non-exempt services.

ImpactThis policy change will affect only 6% of the DOR participants currently receiving training services. The estimated cost avoidance is approximately $2M/year.

Limitations & Risks Family cooperation for financial assessment; potential drop in

consumers. Self-reported household income used in cost avoidance estimates.

ConclusionThe proposed changes will simplify the process, lower administrative burden and make the DOR financial participation policy fair and equitable to consumers as compared to the current policy. Further, consistent application of financial participation will improve overall recovery.

Page 17

Appendix

Table 1 - Summary of Proposed Changes

Considerations Current ProposedIncome Threshold (Household size = 3)

$37,000 $62,340

Liquid Asset Exemption

$2,000 Eliminate

Cost Avoidance $10M If strictly applied $2M

Impacted population 30% of total receiving training services

6% of total receiving training services

Simplicity Complex, error proneMonthly/Ad-hoc assessments

Fixed co-pay rate for a year, easy to relateAnnual assessment

Fairness Negative for low income familiesUnintended loopholes

Favors low income/large assetIncome verification +

Admin. Burden High – Ad-hoc financial assessmentReduced counselling time

Lower than presentAnnual assessment

Incremental Cost/ROI Low recovery, ROI - Reduce staff time, higher recovery, ROI+

Page 18

Table 2 – Stack up with other States

Consideration California Florida Texas New York Minnesota

Who’s exempt? SSI/SSDI, TANF, Food Stamps

SSI/SDI, < 285%FPL, not legally required to file U.S. Tax return

SSI/SSDI, TANF, Food Stamps

SSI/SSDI, TANF, Food Stamps

SSI/SSDI, < state median income, public assistance

Index Dept. of Finance

Fed. Poverty guide

Fed. Poverty guide

Fed. Poverty guide

State median income

Liquid Assets Included Ignored Included Included Ignored

Verification Self-reported, no verification

Prior year tax return




Frequency of assessment

Time of service

Annual assessment

Time of Service

Annual assessment

Annual assessment

Income threshold

$37,000 $59,200 $41,500 (post-tax, net income)

$72,700 $63,500

Liquid Assets threshold

$3,500 Not applicable

$31,500 No exemption

Not applicable

Cost of Living differential

None None None $10K exemption for high cost regions

None

Training Services

Exempt Exempt Subject to Co-Pay

Except cost effective training (<$10K)

Subject to Co-Pay

Assessment tool

Paper form (DR233)

Web based tool

Web based tool

Web based tool

No info

Page 19

Table 3 - Co-Pay Scenarios (Household size = 3, Cost of Service - $10K/yr.)

Financial Status Current Proposed

Annual Income $35K, Liquid assets $10K

65% 0%

Income $35K, Liquid assets $100K 100% 0%




Means Test Calculation Financial Participation = [Co-Pay Rate] x [Cost of Service]; Where Applicable Income = [Annual Income] – [Exemption (300% FPL)] 300% of FPL is based on household size [Table 4] Table 5 lists Co-Pay rates for different [Applicable Incomes]

Example Annual Income = $75,000; Household Size = 3, Cost of Service =

$4,000 Applicable Income = $75,000 - $62,340 = $12,660 Co-Pay Rate = 35% (From Table 5) Financial Participation = 0.35 X $4,000 = $1,400

Page 20

Table 4 - 2018 Federal Poverty Guideline (48 Contiguous States)

Persons in Household Poverty Guideline 300% of Poverty Guideline

1 $12,140 $36,4202 $16,460 $49,3803 $20,780 $62,3404 $25,100 $75,3005 $29,420 $88,2606 $33,740 $101,2207 $38,060 $114,1808 $42,380 $127,140

8+ Add $4,320 for each additional person

Income exemption Income Exemption of 300% of Federal poverty guideline varies based

on household size [Table 4]

Example For a household size of 2, the Income Exemption at 300% of FPL is

$49,380 For a household size of 4, the Income Exemption at 300% of FPL is

$75,300

Page 21

Table 5 - Co-Pay % - Lookup tableHousehold Size = 3

Annual Income (Household)

300% Federal Poverty

Applicable Income (Annual)

% Co-Pay

$62,340 - $62,439 $62,340 $0 - $99 0%$62,440 - $64,339 $62,340 $100 - $1,999 10%$64,340 - $66,339 $62,340 $2,000 - $3,999 15%$66,340 - $68,339 $62,340 $4,000 - $5,999 20%$68,340 - $70,839 $62,340 $6,000 - $8,499 25%$70,840 - $73,339 $62,340 $8,500 - $10,999 30%$73,340 - $76,339 $62,340 $11,000 - $13,999 35%$76,340 - $79,339 $62,340 $14,000 - $16,999 40%$79,340 - $82,339 $62,340 $17,000 - $19,999 50%$82,340 - $87,339 $62,340 $20,000 - $24,999 60%$87,340 - $92,339 $62,340 $25,000 - $29,999 70%$92,340 - $102,339 $62,340 $30,000 - $39,999 80%$102,340 and above $62,340 $40,000 and above 100%

Applicable income Applicable Income = [Annual Income] – [Exemption (300% FPL) From

Table 4] Applicable income is the annual income in excess of 300% of the

Poverty Guideline for a given household size.

Example Annual Income = $75,000, Household Size = 3

o Applicable Income = $75,000 - $62,340 = $12,660; Co-Pay = 35% Annual Income = $62,000, Household Size = 3

o Applicable Income = $62,000 - $62,340 = $0; Co-Pay = 0%

Page 22

SRC 2019 RecommendationsReference for Agenda Item #5

MemorandumTo: Marcus Williams

Vice-Chair, State Rehabilitation Council

From: Joe XavierDirector, Department of Rehabilitation

Kelly HargreavesChief Deputy Director, Department of Rehabilitation

Cc: Department of Rehabilitation Deputy DirectorsState Rehabilitation Council Members

Date: November 5, 2019

Subject: Response to State Rehabilitation Council Recommendations 2019.1 and 2019.2

The Department of Rehabilitation (DOR) presents the following responses to the recommendations adopted on June 13, 2019 by the State Rehabilitation Council (SRC). The DOR looks forward to continued collaboration with the SRC to maximize the employment and independence for people with disabilities.

SRC Recommendation 2019.1 - Client Assistance Program Materials The SRC recommends that all local DOR offices consistently and prominently display Client Assistance Program materials in the reception areas. The Client Assistance Program will provide these materials free of charge to DOR.

DOR Response to SRC Recommendation 2019.1The Client Assistance Program is an excellent service available to support DOR consumers. The SRC Executive Officer will coordinate with CAP and DOR VR Employment Division representatives on next steps for distributing

Page 23

and displaying the materials. DOR encourages CAP to also provide materials in alternative formats.

SRC Recommendation 2019.2 - Financial Participation In light of DOR’s funding challenges, the SRC appreciates the communication and partnership to identify cost mitigation strategies. As a result, the SRC supports DOR’s proposed conceptual changes to the financial participation policy. The SRC would like to continue discussions with DOR regarding resulting policy changes and impacts.

Additionally, the SRC appreciates DOR’s thorough communication during the June 12 – 13, 2019 meeting (along with prior meetings) regarding funding changes and considerations, and that as a result, a potential challenge is that DOR may not have sufficient funds to provide VR services to all individuals who apply. The SRC would like to remind DOR of the following federal guidance: “There is no Federal requirement that the financial need of individuals be considered in the provision of vocational rehabilitation services” (34 CFR § 361.54) and encourages all DOR team members to keep this guidance in mind during discussions with consumers.

July 22, 2019 Addendum: to provide clarify to the above statement, the SRC’s Executive Planning Committee offers the following addendum:

DOR field staff should be reminded that an individual's case expenditures should not be discussed with consumers or be a consideration in the provision of goods and services.

DOR Response to SRC Recommendation 2019.2 The SRC’s consideration, feedback and support of the proposed changes to DOR’s financial participation policy is greatly appreciated. DOR will keep the SRC involved as an active partner, particularly regarding policy changes that may impact consumers.

Per federal and state regulations, DOR is required to provide information related to cost of services to assist an applicant or consumer with exercising informed choice. Additionally, the DOR is required to ensure that the Individualized Plan for Employment (IPE) is developed and implemented in a manner that provides the individual with the opportunity to exercise informed choice in selecting services, service providers, and methods for procuring services. The information is not used to persuade or

Page 24

influence a consumer, but rather is provided as part of the informed choice and the IPE development process. Regulatory language details the purpose and utilization of communication regarding cost and expenditures. For the regulatory language, please refer to the following sections of the California Code of Regulations. DOR representatives are available to discuss and review this regulatory language with the SRC during a future meeting.

§ 7029.6. Informed Choice

§ 7130. Mandatory Procedures for Development of the Individualized Plan for Employment (IPE); Review; Amendment.

Page 25

Regulations – Informed Choice and Mandatory Procedures for Development of the Individualized Plan for Employment Reference for Agenda Item #5

7029.6. Informed Choice.9 CA ADC § 7029. Title 9. Rehabilitative and Developmental ServicesDivision 3. Department of RehabilitationChapter 1.5. Informed Choice

9 CCR § 7029.6

§ 7029.6. Informed Choice.

(a) Applicants and eligible individuals or, as appropriate, their representatives shall be provided information and support services to assist them in exercising informed choice throughout the rehabilitation process consistent with the requirements of this section.

(b) To assist applicants and eligible individuals to exercise informed choice throughout the vocational rehabilitation process, the Department shall:

(1) Inform each applicant and eligible individual (including students with disabilities who are making the transition from programs under the responsibility of an educational agency to the Department's programs), through appropriate modes of communication, about the availability of and opportunities to exercise informed choice, including the availability of support services for individuals with cognitive or other disabilities who require assistance in exercising informed choice throughout the vocational rehabilitation process;

(2) Assist applicants and eligible individuals in exercising informed choice in decisions related to the provision of assessment services;

(3) Afford eligible individuals meaningful choices among methods used to procure vocational rehabilitation services, consistent with applicable State procurement laws and regulations and federal policy directives issued by the U.S. Department of Education, Office of

Page 26

Special Education and Rehabilitative Services (OSERS), Rehabilitation Services Administration; and

(4) Assist eligible individuals or, as appropriate, the individuals' representatives to acquire information that enables them to exercise informed choice in the development of their Individualized Plans for Employment (IPEs) with respect to the selection of the -

(A) Employment outcome, as defined in and consistent with Section 7011 of these regulations;

(B) Specific vocational rehabilitation services needed to achieve the employment outcome, as defined in and consistent with Section 7149 of these regulations;

(C) Entity that will provide the services;

(D) Employment setting and the settings in which the services will be provided; and

(E) Methods available for procuring the services, consistent with State procurement laws and regulations and federal policy directives issued by the U.S. Department of Education, Office of Special Education and Rehabilitative Services (OSERS), Rehabilitation Services Administration.

(c) The availability and scope of informed choice shall be consistent with the Department's obligations under the Act and federal regulations and with the Department's responsibilities for the administration of the vocational rehabilitation program. Statutory and regulatory requirements that affect the exercise of informed choice include all of the following:

(1) Section 101(a)(6)(C) of the Act and 34 CFR 361.51, which require that any facility used in connection with the delivery of vocational rehabilitation services is accessible to individuals with disabilities.

(2) Section 101(a)(8)(A) of the Act and 34 CFR 361.53, which require that prior to providing any vocational rehabilitation service to an eligible individual, or to members of the individual's family, the Department shall determine whether comparable services and

Page 27

benefits as defined in Section 7006 of these regulations are available under any other program in accordance with and under conditions specified in Chapter 5, Article 3 of these regulations.

(3) Section 101(a)(9)(B) of the Act and 34 CFR 361.45, which require that vocational rehabilitation services be provided in accordance with the provisions of the Individualized Plan for Employment (IPE).

(4) 34 CFR 361.50, which authorizes the Department to develop and maintain written policies covering the nature and scope of each of the vocational rehabilitation services specified in Section 7149 of these regulations and the criteria under which each service is provided.

(5) 34 CFR 361.54, which permits the Department to consider the financial need of eligible individuals, or individuals who are receiving services through trial work experience under Section 7062(h) or during an extended evaluation under Section 7062(i) of these regulations, for purposes of determining the extent of their participation in the costs of vocational rehabilitation services under conditions specified in Chapter 5, Article 1 of these regulations.

(6) 34 CFR 80.36(a) of the Education Department General Administrative Regulations (EDGAR), which governs the procurement of property and services under a grant.

(7) 34 CFR 361.13(c), which specifies activities that are the responsibility of the Department in the administration of the vocational rehabilitation program. These activities include, but are not limited to:

(A) All decisions affecting eligibility for vocational rehabilitation services, the nature and scope of available services, and the provision of these services; and

(B) The allocation and expenditure of vocational rehabilitation funds.

(8) 34 CFR 361.12, which requires, in part, that the Department ensure financial accountability in administering the vocational rehabilitation program.

Page 28

(9) 34 CFR 361.48 which requires, in part, that vocational rehabilitation services must be appropriate to the vocational rehabilitation needs of the individual.

(10) 34 CFR 361.45, which requires, in part, that the employment outcome chosen by the eligible individual must be consistent with the individual's strengths, resources, priorities, concerns, abilities, capabilities, and interests.

(d) When assisting an applicant and eligible individual to exercise informed choice during the assessment for determining eligibility and vocational rehabilitation needs and during development of the IPE, the Department must provide the individual or the individual's representative, or assist the individual or the individual's representative to acquire, information necessary to make an informed choice about the specific vocational rehabilitation services, including the providers of those services, that are needed to achieve the individual's employment outcome. This information must include, at a minimum, information relating to the -

(1) Cost, accessibility, and duration of potential services;

(2) Consumer satisfaction with those services, to the extent that this information is available;

(3) Qualifications of potential service providers;

(4) Types of services offered by the potential providers;

(5) Degree to which services are provided in integrated settings; and

(6) Outcomes achieved by individuals working with service providers, to the extent that this information is available.

(e) In providing, or assisting the individual or the individual's representative to acquire, the information specified in (d) of this section, the Department may use, but is not limited to, the following methods or sources of information.

(1) Lists of services and service providers.

Page 29

(2) Periodic consumer satisfaction surveys and reports.

(3) Referrals to other consumers, consumer groups, or disability advisory councils qualified to discuss the services or service providers.

(4) Relevant accreditation, certification, or other information relating to the qualifications of service providers.

(5) Opportunities for individuals to visit or experience various work and service provider settings.

Note: Authority cited: Sections 19006 and 19016, Welfare and Institutions Code. Reference: 29 USC Sections 701(a)(6) and (c)(1), 721(a)(19) and 722(b) and (d); 34 CFR Sections 361.50 and 361.52; and Sections 19000(d)(1) and (e)(6), 19005, 19011 and 19012, Welfare and Institutions Code.

HISTORY1. New chapter 1.5 (section 7029.6) and section filed 3-4-2004; operative 4-3-2004 (Register 2004, No. 10).

Page 30

§ 7130. Mandatory Procedures for Development of the Individualized Plan for Employment (IPE)

9 CA ADC § 7130

Title 9. Rehabilitative and Developmental ServicesDivision 3. Department of RehabilitationChapter 2. Referral and Application Processes; Order of Selection; Eligibility; Record of Services; Individualized Plan for Employment (IPE)Article 5. the Individualized Plan for Employment (IPE)

9 CCR § 7130

§ 7130. Mandatory Procedures for Development of the Individualized Plan for Employment (IPE); Review; Amendment.

(a) The following mandatory procedures shall be used to develop an Individualized Plan for Employment (IPE).

(1) The IPE shall be a written document prepared on the form DR 215 (Rev. 03/04) provided by the Department.

(2) The IPE shall be developed and implemented in a manner that gives eligible individuals the opportunity to exercise informed choice consistent with 7029.6 of these regulations, in selecting -

(A) The employment outcome, including the employment setting;

(B) The specific vocational rehabilitation services needed to achieve the employment outcome, including the settings in which services will be provided;

(C) The entity or entities that will provide the vocational rehabilitation services; and

(D) The methods available for procuring the services, consistent with applicable State procurement laws and regulations and federal policy directives issued by the U.S. Department of Education, Office of Special Education and Rehabilitative Services (OSERS), Rehabilitation Services Administration.

Page 31

(3) The IPE must be -

(A) Agreed to and signed by the eligible individual or, as appropriate, the individual's representative; and

(B) Approved, signed, and dated by a Rehabilitation Counselor employed by the Department.

1. Before approving the IPE, the Rehabilitation Counselor shall determine that the employment outcome, the specific vocational rehabilitation services needed to achieve the employment outcome, the employment setting and settings in which services will be provided, the entities that will provide the services, and the methods available for procuring the services are appropriate and necessary in consideration of:

a. The individual's unique strengths, resources, priorities, concerns, abilities, capabilities, and interests; and

b. The scope of applicable laws and regulations specified in Section 7029. 6(c) of these regulations.

(4) A copy of the IPE and a copy of any amendments to the IPE shall be provided to the eligible individual or, as appropriate, to the individual's representative, in writing and, if appropriate, in the native language or mode of communication of the individual or, as appropriate, the individual's representative.

(5) The IPE shall be reviewed at least annually in accordance with Section 7133 of these regulations by a qualified vocational rehabilitation counselor and the eligible individual or, as appropriate, the individual's representative to assess the eligible individual's progress in achieving the identified employment outcome.

(6) The IPE may be amended, as necessary, by the individual or, as appropriate, the individual's representative, in collaboration with a representative of the Department or a qualified vocational rehabilitation counselor (to the extent determined to be appropriate by the individual), if there are substantive changes in the employment

Page 32

outcome, the vocational rehabilitation services to be provided, or the providers of the vocational rehabilitation services.

(7) Amendments to the IPE do not take effect until agreed to and signed by the eligible individual or, as appropriate, the individual's representative and by a Rehabilitation Counselor employed by the Department. Before approving and signing any amendment to the IPE, the Rehabilitation Counselor shall review the amendment consistent with applicable requirements established in (a)(3)(B)1. of this section.

Note: Authority cited: Sections 19006 and 19016, Welfare and Institutions Code. Reference: 29 USC Sections 721(a)(19) and 722(b) and (d); 34 CFR Sections 361.45, 361.50 and 361.52; and Sections 19005, 19011, 19012 and 19013.5, Welfare and Institutions Code.

HISTORY1. New section filed 3-4-2004; operative 4-3-2004 (Register 2004, No. 10). For prior history, see Register 91, No. 15.

Page 33

2020-2024 DOR State Plan: Priorities, Goals, Objectives, and StrategiesReference for Agenda Item #7

Priority: Increasing the Quality & Quantity of Employment OutcomesGoal 1: Provide effective VR services with quality IPE developments consistent with workforce needs that lead to a career track with upward mobility offering sustainable living wages.

Objectives: From July 1, 2021, through June 30, 2024, CDOR will increase the

number of consumers that attain credentials by 15 percent from the baseline (an average of 5 percent each year). The baseline year will be based on the number of consumers that attain credentials in program year July 1, 2020, through June 30, 2021.

From July 1, 2021, through June 30, 2024, CDOR will increase the number of consumers that achieve measurable skills gains by 15 percent from the baseline (an average of 5 percent each year). The baseline year will be based on the number of consumers that achieve measurable skills gains in program year July 1, 2020, through June 30, 2021.

From July 1, 2020, through June 30, 2024, CDOR will increase consumer wages at case closure by 40 percent from the baseline (an average of 10 percent each year). The baseline will be based on average hourly wages for consumers in program year July 1, 2019, through June 30, 2020.

Strategies: Identify accessible tools for career exploration and apply true labor

market information (LMI) to guide IPE development and planning. Develop an inclusive vocational assessment process for staff to utilize

toward developing IPEs. Identify and provide enhanced or expanded supports to remove

employment barriers at the beginning of IPE development and throughout planning.

Goal 2: Develop innovative approaches to support an increase in obtaining and sustaining employment for all consumers including those with the most significant barriers to employment.

Page 34


number of consumers in unsubsidized employment during the second quarter after program exit by 15 percent from the baseline (an average of 5 percent each year). The baseline year will be based on the number of consumers in unsubsidized employment during the second quarter after program exit in program year July 1, 2020, through June 30, 2021.

From July 1, 2021, through June 30, 2024, CDOR will increase the number of consumers in unsubsidized employment during the fourth quarter after program exit by 15 percent from the baseline (an average of 5 percent each year). The baseline year will be based on the number of consumers in unsubsidized employment during the fourth quarter after program exit in program year July 1, 2020, through June 30, 2021.

Strategies: Utilize technology improvements, innovative and new practices, and

streamlined processes that support effective caseload management and enhance positive customer experiences.

Identify workforce trends by applying labor market information and establish partnerships with businesses, career technical education (CTE) and apprenticeship programs, and other resources and supports to prepare individuals with disabilities for employment.

Partner with local education agencies, post-secondary education and training programs, state and county-level programs and services, and community-based organizations to facilitate and develop wraparound supports that can help consumers maintain successful employment.

Priority: Systems Alignment, Coordination & Integration

Goal 1: Collaborate with state, county, and local behavioral health programs, so individuals with behavioral health disabilities (BH) will receive wraparound services that support competitive integrated employment.

Objectives: From July 1, 2020, through June 30, 2024, CDOR will decrease the

number of cases closed other than successfully employed by 12 percent from the baseline (an average of 3 percent each year) for

Page 35

consumers who have BH disabilities. The baseline year will be based on case closure rates in program year July 1, 2019, through June 30, 2020.

From July 1, 2020, through June 30, 2024, CDOR will complete a total of 10 Memorandums of Understanding (MOUs) or Interagency Agreements (IAs) with county and local behavioral health programs.

From July 1, 2020, through June 30, 2024, CDOR will launch the Individual Placement and Support (IPS) model or other new innovative projects in five counties or programs per year.

Strategies: Build and sustain effective collaboration with BH services at the state,

county, and local level. Partner with the AJCC’s and Adult Education Title II, CDE to support

program access for all individuals with disabilities, including those with behavioral health disabilities.

Develop system crosswalks and provide cross-training and support on IPS or other innovative employment projects with BH partners that support systems alignment and integration.

Goal 2: Increase CDOR’s integration with California’s educational system at the state and local level to support students with disabilities in achieving post-secondary success.

Objectives: From July 1, 2020, through June 30, 2024, CDOR will complete a

total of 26 MOUs or IAs with California’s educational system at the local level.

From July 1, 2020, through June 30, 2024, CDOR will increase the number of eligible and potentially eligible students with disabilities that receive work-based learning experiences by 20 percent from the baseline (an average of 5 percent each year). The baseline will be based on the number of students with disabilities that received work-based learning experiences in program year July 1, 2019, through June 30, 2020.

Strategies:

Page 36

Continue to build, expand and sustain effective collaboration with education partners at the state, regional, and local level.

Partner with the AJCC’s and Adult Education Title II, CDE to support program access for all individuals with disabilities, including students with disabilities.

Partner and leverage resources to provide person-centered and whole-person wraparound services to bridge identified service gaps for students with disabilities, including Hispanic/Latinx students with disabilities who may be underserved by CDOR.

Goal 3: Collaborate and coordinate with systems serving transition age foster youth with disabilities to provide targeted supports that ensure successful transition to employment and self-sufficiency.


number of cases closed other than successfully employed by 12 percent from the baseline (an average of 3 percent each year) for consumers who are transition age foster youth. The baseline year will be based on case closure rates in program year July 1, 2019, through June 30, 2020.

From July 1, 2020, through June 30, 2024, CDOR will engage with local county partners as they develop a total of 25 System of Care for Children and Youth MOUs with systems serving transition age foster youth, as required by Assembly Bill 2083 (Cooley, Statutes of 2018, Chapter 815).

Strategies: Build and sustain effective collaboration with Trauma Informed Care for

Foster Youth. Partner with the AJCC’s and Adult Education Title II, CDE to support

program access for all individuals with disabilities, including transition-age foster youth with disabilities.

Partner with state and local-level Foster Care systems to enhance wraparound supports that help prepare transition-age foster youth for employment.

Goal 4: Sustain and enhance the California CIE Blueprint goals by leveraging opportunities through systems alignment, partnerships and

Page 37

collaboration for individuals with intellectual and developmental disabilities to obtain competitive integrated employment.


number of individuals with disabilities who leave subminimum wage (SMW) employment and apply for CDOR services to explore competitive integrated employment by 15 percent from the baseline (an average of 5 percent each year). The baseline year will be based on the number of individuals with disabilities that choose to leave SMW employment and apply for CDOR services to explore competitive integrated employment in program year July 1, 2020, through June 30, 2021.

From July 1, 2021, through June 30, 2024, CDOR will increase the number of individuals with disabilities who choose to leave SMW employment and achieve competitive integrated employment at CDOR by 15 percent from the baseline (an average of 5 percent each year). The baseline year will be based on the number of individuals with disabilities who choose to leave SMW employment and achieve competitive integrated employment at CDOR in program year July 1, 2020, through June 30, 2021.

Strategies: Sustain effective collaboration with core and extended CIE blueprint

partners through regular communication and in-person meetings. Expand partnerships that support competitive integrated employment

with the California Developmental Disabilities System (California Department of Developmental Services, Regional Centers, Association of Regional Center Agencies, the State Council on Developmental Disabilities, and University Centers for Excellence in Developmental Disabilities Education, Research, and Service).

Partner and leverage resources to support person-centered and whole-person wraparound services to bridge identified service gaps for consumers with the most significant disabilities, including African American, American Indian, Asian/Pacific Islander consumers with most significant disabilities who may be underserved by CDOR.

Partner with the AJCC’s and Adult Education Title II, CDE to support program access for all individuals with disabilities, including those with intellectual and developmental disabilities.

Page 38

Goal 5: Enhance and expand collaboration and cooperation with systems serving justice involved individuals with disabilities to create pathways from the justice system to employment.


number of cases closed other than successfully employed by 12 percent from the baseline (an average of 3 percent each year) for justice involved consumers. The baseline year will be based on case closure rates for the program year July 1, 2019, through June 30, 2020.

From July 1, 2020, through June 30, 2024, CDOR will complete a total number of 13 partnerships with systems serving justice involved individuals with disabilities.

Strategies: Establish and sustain effective collaborations with the California

Department of Corrections and Rehabilitation, the Corrections- Workforce Partnership, and the California Prison Industry Authority to support the successful transition from prison to employment for individuals with disabilities.

Partner with state, county and local-level partners to leverage resources that provide person-centered and whole-person wraparound services to bridge identified service gaps.

Partner with the AJCC’s and Adult Education Title II, CDE to support program access for all individuals with disabilities, including justice involved individuals with disabilities.

Priority: Services to BusinessesGoal 1: Meet business talent needs by preparing consumers for in-demand jobs using local and regional labor market information.


number of consumers that obtain apprenticeships by 15 percent from the baseline (an average of 5 percent each year). The baseline year will be based on the number of consumers that obtain apprenticeships in program year July 1, 2020, through June 30, 2021.

Page 39

From July 1, 2021, through June 30, 2024, CDOR will increase the number of consumers that obtain paid work experience by 15 percent from the baseline (an average of 5 percent each year). The baseline year will be based on number of consumers that obtain paid work experience in program year July 1, 2020, through June 30, 2021.

From July 1, 2021, through June 30, 2024, CDOR will increase the number of consumers that are co-enrolled in AJCCs by 15 percent from the baseline (an average of 5 percent each year). The baseline year will be based on number of consumers that are co-enrolled in AJCCs in program year July 1, 2020, through June 30, 2021.

Strategies: Engage the workforce development system and the business community

via effective outreach, relationship and partnership building. Maintain regular CDOR participation at each of the 14 Regional Planning Units and on each local workforce development board.

Explore and inform DOR counselors and consumers of local opportunities to obtain non-degree credentials, including certificates, industry certifications, apprenticeship certificates, and occupational licenses with CTE, workforce, and businesses to build an inclusive and skilled future workforce.

Emphasize and support increased earn-and-learn opportunities for consumers including on-the-job training (OJT), paid work experiences, internships, and apprenticeships with businesses.

Identify and provide early interventions to address potential employment barriers, such as providing work incentive planning support, workplace readiness training, self-advocacy training and work-based learning opportunities

Goal 2: Build a direct pathway between employers and workers with disabilities including developing innovative ways to engage businesses.


number of business relationships by 20 percent from the baseline (an average of 5 percent each year). The baseline year will be based on business relationships established in program year July 1, 2019,

Page 40

through June 30, 2020. Service to a business is when CDOR successfully employs a consumer at a new business.

From July 1, 2020, through June 30, 2024, CDOR will provide at least 60 disability access, disability accommodations, or disability awareness trainings to businesses throughout the state.

Strategies: Each Regional Director or Regional Business Specialist will meet with

local business leaders from identified in-demand sectors, as determined by their local Regional Planning Unit, to develop working partnerships or establish initiatives that support hiring and/or recruitment of individuals with disabilities.

Access and utilize LMI, including, but not limited to, CalJOBS, World of Work Inventory, The Career Index Plus, Career Zone, and Careerinfo.net, to inform plans that help businesses meet their recruitment and talent needs.

Inform business partners on hiring incentives and resources (e.g. Work Opportunity Tax Credit, Talent Acquisition Portal, Disability Awareness training, the Assistive Technology network, and CDOR Business Based Services) to support businesses employing, supporting, retaining and promoting qualified talent with disabilities.

Page 41

2020 SRC Officer Elections Reference for Agenda Item #8

Slate of candidates selected by the SRC Nominating Committee on October 17, 2019:

Chair: Theresa Comstock (elected on November 13, 2019) Vice-Chair: Marcus Williams (elected on November 13, 2019) Treasurer: Benjamin Aviles

Page 42

34 CFR Section 361.48 Reference for Agenda Item #18

34 CFR Section 361.48 – Scope of vocational rehabilitation services for individuals with disabilities

Title 34: EducationPART 361—STATE VOCATIONAL REHABILITATION SERVICES PROGRAM

Subpart B—State Plan and Other Requirements for Vocational Rehabilitation Services

§361.48 Scope of vocational rehabilitation services for individuals with disabilities.

(a) Pre-employment transition services. Each State must ensure that the designated State unit, in collaboration with the local educational agencies involved, provide, or arrange for the provision of, pre-employment transition services for all students with disabilities, as defined in §361.5(c)(51), in need of such services, without regard to the type of disability, from Federal funds reserved in accordance with §361.65, and any funds made available from State, local, or private funding sources. Funds reserved and made available may be used for the required, authorized, and pre-employment transition coordination activities under paragraphs (2), (3) and (4) of this section.

(1) Availability of services. Pre-employment transition services must be made available Statewide to all students with disabilities, regardless of whether the student has applied or been determined eligible for vocational rehabilitation services.

(2) Required activities. The designated State unit must provide the following pre-employment transition services:

(i) Job exploration counseling;

(ii) Work-based learning experiences, which may include in-school or after school opportunities, or experience outside the traditional school

Page 43

setting (including internships), that is provided in an integrated environment in the community to the maximum extent possible;

(iii) Counseling on opportunities for enrollment in comprehensive transition or postsecondary educational programs at institutions of higher education;

(iv) Workplace readiness training to develop social skills and independent living; and

(v) Instruction in self-advocacy (including instruction in person-centered planning), which may include peer mentoring (including peer mentoring from individuals with disabilities working in competitive integrated employment).

(3) Authorized activities. Funds available and remaining after the provision of the required activities described in paragraph (a)(2) of this section may be used to improve the transition of students with disabilities from school to postsecondary education or an employment outcome by—

(i) Implementing effective strategies to increase the likelihood of independent living and inclusion in communities and competitive integrated workplaces;

(ii) Developing and improving strategies for individuals with intellectual disabilities and individuals with significant disabilities to live independently; participate in postsecondary education experiences; and obtain, advance in and retain competitive integrated employment;

(iii) Providing instruction to vocational rehabilitation counselors, school transition personnel, and other persons supporting students with disabilities;

(iv) Disseminating information about innovative, effective, and efficient approaches to achieve the goals of this section;

(v) Coordinating activities with transition services provided by local educational agencies under the Individuals with Disabilities Education Act (20 U.S.C. 1400 et seq.);

Page 44

(vi) Applying evidence-based findings to improve policy, procedure, practice, and the preparation of personnel, in order to better achieve the goals of this section;

(vii) Developing model transition demonstration projects;

(viii) Establishing or supporting multistate or regional partnerships involving States, local educational agencies, designated State units, developmental disability agencies, private businesses, or other participants to achieve the goals of this section; and

(ix) Disseminating information and strategies to improve the transition to postsecondary activities of individuals who are members of traditionally unserved and underserved populations.

(4) Pre-employment transition coordination. Each local office of a designated State unit must carry out responsibilities consisting of—

(i) Attending individualized education program meetings for students with disabilities, when invited;

(ii) Working with the local workforce development boards, one-stop centers, and employers to develop work opportunities for students with disabilities, including internships, summer employment and other employment opportunities available throughout the school year, and apprenticeships;

(iii) Working with schools, including those carrying out activities under section 614(d) of the IDEA, to coordinate and ensure the provision of pre-employment transition services under this section;

(iv) When invited, attending person-centered planning meetings for individuals receiving services under title XIX of the Social Security Act (42 U.S.C. 1396 et seq.); and

(b) Services for individuals who have applied for or been determined eligible for vocational rehabilitation services. As appropriate to the vocational rehabilitation needs of each individual and consistent with each individual's individualized plan for employment, the designated State unit must ensure that the following vocational rehabilitation services are available to assist the individual with a disability in preparing for, securing,

Page 45

retaining, advancing in or regaining an employment outcome that is consistent with the individual's unique strengths, resources, priorities, concerns, abilities, capabilities, interests, and informed choice:

(1) Assessment for determining eligibility and priority for services by qualified personnel, including, if appropriate, an assessment by personnel skilled in rehabilitation technology, in accordance with §361.42.

(2) Assessment for determining vocational rehabilitation needs by qualified personnel, including, if appropriate, an assessment by personnel skilled in rehabilitation technology, in accordance with §361.45.

(3) Vocational rehabilitation counseling and guidance, including information and support services to assist an individual in exercising informed choice in accordance with §361.52.

(4) Referral and other services necessary to assist applicants and eligible individuals to secure needed services from other agencies, including other components of the statewide workforce development system, in accordance with §§361.23, 361.24, and 361.37, and to advise those individuals about client assistance programs established under 34 CFR part 370.

(5) In accordance with the definition in §361.5(c)(39), physical and mental restoration services, to the extent that financial support is not readily available from a source other than the designated State unit (such as through health insurance or a comparable service or benefit as defined in §361.5(c)(10)).

(6) Vocational and other training services, including personal and vocational adjustment training, advanced training in, but not limited to, a field of science, technology, engineering, mathematics (including computer science), medicine, law, or business); books, tools, and other training materials, except that no training or training services in an institution of higher education (universities, colleges, community or junior colleges, vocational schools, technical institutes, or hospital schools of nursing or any other postsecondary education institution) may be paid for with funds under this part unless maximum efforts have been made by the State unit and the individual to secure grant assistance in whole or in part from other sources to pay for that training.

Page 46

(7) Maintenance, in accordance with the definition of that term in §361.5(c)(34).

(8) Transportation in connection with the provision of any vocational rehabilitation service and in accordance with the definition of that term in §361.5(c)(57).

(9) Vocational rehabilitation services to family members, as defined in §361.5(c)(23), of an applicant or eligible individual if necessary to enable the applicant or eligible individual to achieve an employment outcome.

(10) Interpreter services, including sign language and oral interpreter services, for individuals who are deaf or hard of hearing and tactile interpreting services for individuals who are deaf-blind provided by qualified personnel.

(11) Reader services, rehabilitation teaching services, and orientation and mobility services for individuals who are blind.

(12) Job-related services, including job search and placement assistance, job retention services, follow-up services, and follow-along services.

(13) Supported employment services in accordance with the definition of that term in §361.5(c)(54).

(14) Personal assistance services in accordance with the definition of that term in §361.5(c)(39).

(15) Post-employment services in accordance with the definition of that term in §361.5(c)(42).

(16) Occupational licenses, tools, equipment, initial stocks, and supplies.

(17) Rehabilitation technology in accordance with the definition of that term in §361.5(c)(45), including vehicular modification, telecommunications, sensory, and other technological aids and devices.

(18) Transition services for students and youth with disabilities, that facilitate the transition from school to postsecondary life, such as

Page 47

achievement of an employment outcome in competitive integrated employment, or pre-employment transition services for students.

(19) Technical assistance and other consultation services to conduct market analyses, develop business plans, and otherwise provide resources, to the extent those resources are authorized to be provided through the statewide workforce development system, to eligible individuals who are pursuing self-employment or telecommuting or establishing a small business operation as an employment outcome.

(20) Customized employment in accordance with the definition of that term in §361.5(c)(11).

(21) Other goods and services determined necessary for the individual with a disability to achieve an employment outcome.

(Authority: Sections 7(37), 12(c), 103(a), and 113 of the Rehabilitation Act of 1973, as amended; 29 U.S.C. 705(37), 709(c), 723(a), and 733)

Page 48

California Education Code Section 56026Reference for Agenda Item #18

EDUCATION CODE - EDCTITLE 2. ELEMENTARY AND SECONDARY EDUCATION [33000 - 64100] (Title 2 enacted by Stats. 1976, Ch. 1010)

DIVISION 4. INSTRUCTION AND SERVICES [46000 - 65001] (Division 4 enacted by Stats. 1976, Ch. 1010)

PART 30. SPECIAL EDUCATION PROGRAMS [56000 - 56865] (Part 30 repealed and added by Stats. 1980, Ch. 797, Sec. 9)

CHAPTER 1. General Provisions [56000 - 56070] (Chapter 1 added by Stats. 1980, Ch. 797, Sec. 9)

ARTICLE 2. Definitions [56020 - 56035] (Article 2 added by Stats. 1980, Ch. 797, Sec. 9) 56026. “Individuals with exceptional needs” means those persons who satisfy all the following:

(a) Identified by an individualized education program team as a child with a disability, as that phrase is defined in Section 1401(3)(A) of Title 20 of the United States Code.

(b) Their impairment, as described by subdivision (a), requires instruction and services which cannot be provided with modification of the regular school program in order to ensure that the individual is provided a free appropriate public education pursuant to Section 1401(9) of Title 20 of the United States Code.

(c) Come within one of the following age categories:

(1) Younger than three years of age and identified by the local educational agency as requiring intensive special education and services, as defined by the board.

Page 49

(2) Between the ages of three to five years, inclusive, and identified by the local educational agency pursuant to Section 56441.11.(3) Between the ages of five and 18 years, inclusive.

(4) Between the ages of 19 and 21 years, inclusive; enrolled in or eligible for a program under this part or other special education program prior to his or her 19th birthday; and has not yet completed his or her prescribed course of study or who has not met proficiency standards or has not graduated from high school with a regular high school diploma.

(A) Any person who becomes 22 years of age during the months of January to June, inclusive, while participating in a program under this part may continue his or her participation in the program for the remainder of the current fiscal year, including any extended school year program for individuals with exceptional needs established pursuant to Section 3043 of Title 5 of the California Code of Regulations and Section 300.106 of Title 34 of the Code of Federal Regulations.

(B) Any person otherwise eligible to participate in a program under this part shall not be allowed to begin a new fiscal year in a program if he or she becomes 22 years of age in July, August, or September of that new fiscal year. However, if a person is in a year-round school program and is completing his or her individualized education program in a term that extends into the new fiscal year, then the person may complete that term.

(C) Any person who becomes 22 years of age during the months of October, November, or December while participating in a program under this act shall be terminated from the program on December 31 of the current fiscal year, unless the person would otherwise complete his or her individualized education program at the end of the current fiscal year.

(D) No local educational agency may develop an individualized education program that extends these eligibility dates, and in no event may a pupil be required or allowed to attend school under the provisions of this part beyond these eligibility dates solely on the basis that the individual has not met his or her goals or objectives.

(d) Meet eligibility criteria set forth in regulations adopted by the board, including, but not limited to, those adopted pursuant to Article 2.5 (commencing with Section 56333) of Chapter 4.

Page 50

(e) Unless disabled within the meaning of subdivisions (a) to (d), inclusive, pupils whose educational needs are due primarily to limited English proficiency; a lack of instruction in reading or mathematics; temporary physical disabilities; social maladjustment; or environmental, cultural, or economic factors are not individuals with exceptional needs.

(Amended by Stats. 2007, Ch. 56, Sec. 5. Effective January 1, 2008.)

Page 51

SRC Adopt-a-District AssignmentsReference for Agenda Item #9

District/Region Regional Director Assigned SRC MemberRedwood Empire David Wayte Vacant

Northern Sierra Jay Onasch LaQuita Wallace

San Joaquin Valley Araceli Holland Vacant

Greater East Bay Carol Asch Marcus Williams

San Francisco Theresa Woo Vacant

San Jose Donna Hezel Marcus Williams

Santa Barbara Susan Mathers Theresa Comstock

Inland Empire Robert Loeun Benjamin Aviles

San Diego Carmencita Trapse Vacant

Van Nuys/Foothill Wan-Chun Chang Kecia Weller

Greater Los Angeles

Maria Turrubiartes Nick Wavrin

Los Angeles South Bay

Susan Senior Susan Senior

Orange/San Gabriel

Trung Le Vacant

Blind Field Services (BFS)

Peter Dawson Vacant

Updated January 14, 2020

Page 52

SRC Memo – Consumer Satisfaction SurveyReference for Agenda Item #20

MemorandumTo: Armel Biscocho, Deputy Director, Administrative Services Division

Mark Erlichman, Deputy Director, VR Employment DivisionElena Gomez, Deputy Director, Specialized Services Division

From: Lesley Ann Gibbons, SRC Chair

Cc: Kathi Mowers-Moore, Deputy Director, VR Policy & Resources Division SRC Members

Date: July 22, 2019

Subject: 2020 Consumer Satisfaction Survey

Throughout the 2017-18 and 2018-19 federal fiscal years, the SRC has engaged in many collaborative discussions with DOR regarding the Consumer Satisfaction Survey (CSS). The following topics have been discussed:

The CSS scope, methodology and goals. Brainstorming new strategies for gathering consumer feedback. The need for an expanded data analysis. Review of CSS data trends and findings. Report outs from the National Coalition of SRCs on how other states

are conducting satisfaction surveys. Review of the CSS survey timeline.

In August 2018, the SRC adopted the following recommendation: “The SRC recommends that the Comprehensive Statewide Assessment (2018 –

Page 53

20) be used to gather information from consumers regarding effective methods to elicit feedback about their DOR experience. This information could be utilized by the SRC and the Department to develop the Consumer Satisfaction Survey.” The SRC understands this is a long-term research initiative and looks forward to partnering with the DOR Planning Unit on next steps.

In the meantime, the SRC recognizes that many beneficial updates and improvements can be made to the existing CSS. During the June 12 – 13, 2019 SRC meeting, the Council was joined by representatives from the Blind Advisory Committee (BAC) and the Deaf and Hard of Hearing Advisory Committee (DHHAC) to identify and summarize feedback for the 2020 CSS. The SRC recommends that the following updates, modifications and considerations be incorporated into the 2020 CSS:

Survey name : Rename the CSS to increase understanding and relatability. Example: Voice of the DOR Community.

Cover letter : In the survey cover letter, expand the following statement by describing the types of support that are available, such as ASL interpretation of the survey, Braille copies, etc.

“Thank you in advance for participating in the enclosed survey. If you have any questions or need assistance, please contact Stanley Goodner…”

Executive summary : Expand the data analysis in the CSS executive summary to include the following elements:

o Notable data trends, fluctuations and findings.o Significant data increases and decreases.o High and low satisfaction rates by District and disability.o Programmatic interpretation of the data.o When feasible, a multi-year analysis.

Sample size : Standardize the sample size for each DOR District.

Rating system : Update survey to utilize a seven-point rating system (example below).

Page 54

Demographics : Add demographic questions for the respondents.o Age (Important now with the emphasis on DOR Student Services).o City (This will help us determine if location was a barrier to

services). o Using a method identified by DORs researchers, modify the survey

instrument so the survey results clearly indicate which consumers are receiving services through the Blind Field Services District.

Question order : Reorder the survey questions so all questions pertaining to service providers are grouped together, and all questions pertaining to DOR services and counselors are grouped together.

Question Specific Feedback

Question 3: “Overall, I am satisfied with the services directly provided by the DOR”.

o Expand this question to ask about satisfaction with the quality and timeliness of services, thereby aligning with the service provider satisfaction questions.

Question 4 : “I found the level of vocational guidance and quality of counseling received from my DOR adequate for my needs.”

o Correct grammatical error - change the word “my” to “the.”

Question 9 : “My counselor helped me understand my disability and how it may affect my work.”

o The role of the VR Counselor is to discuss job training and supports. Reframe this question so the focus is on “did your VR Counselor provide you with examples of employment success stories for individuals with similar types of disabilities.”

Question 13 : “My counselor and/or DOR team clearly explained all services available to me.”

o How would a consumer know if they had been informed about all available services? Reframe question so the focus is on “My

Page 55

counselor explained that other services (such as [list examples] were available.”

Question 17 : “My quality of life has improved because of DOR services.” o Modify the question so it is more specific: What does “quality of

life” mean?

Question 22 : “The services provided by DOR were instrumental in my becoming employed.”

o Move this question to immediately after the section break that reads “IF YOU ARE CURRENTLY EMPLOYED THROUGH THE EFFORTS OF DOR, PLEASE ANSWER THE STATEMENTS BELOW:”

o Add an option for consumers to specify (and comment on) if they obtained employment on their own, without the assistance of DOR.

Question 23 : “Check all the reasons below that prevented your ability to become employed”

o Add: “Not applicable, I’m currently a student” as an option.

Add the following qualitative questions to the end of the survey: o Can you tell us about your previous experiences with the DOR?o For what purpose have you used the DOR services in the past?

(maintaining employment, finding employment, advancing in your career, etc.)?

Using language identified by DOR’s researchers, reword the survey questions in plain language to increase comprehension while retaining the original intention of the questions.

Many DOR consumers do not differentiate between services received from providers and the Department. The SRC welcomes DOR’s recommendation(s) on how to clarify the survey questions accordingly.

Page 56

Current Consumer Satisfaction SurveyReference for Agenda Item #20

Your responses to the following statements are greatly appreciated. For each statement, please mark only one of the available choices, unless the instructions state otherwise.

1. Indicate the Department of Rehabilitation Office (DOR) where you received services.

REDWOOD EMPIRE DISTRICTOffices include: Crescent City, Eureka, Lakeport, Napa, Red Bluff, Redding, Ukiah, Yreka

NORTHERN SIERRA DISTRICTOffices include: Auburn, Capitol Mall, Chico, Grass Valley, Laguna Creek, Modoc, NE Sacramento, Placerville, Roseville, S. Lake Tahoe, Susanville, Woodland, Yuba

SAN JOAQUIN VALLEY DISTRICTOffices include: Bakersfield, Merced, Modesto, Ridgecrest, Sonora, Stockton, Visalia

GREATER EAST BAY DISTRICTOffices include: Antioch, Berkeley, Fairfield, Fremont, Oakland, Richmond

SAN FRANCISCO DISTRICTOffices include: Menlo Park, San Bruno, San Mateo, Novato

SAN JOSE DISTRICTOffices include: Piedmont Hills, Gilroy, Salinas, Capitola

SANTA BARBARA DISTRICTOffices include: Oxnard-Ventura, San Luis Obispo, Santa Maria, Thousand Oaks

INLAND EMPIRE DISTRICT

Page 57

Offices include: Blythe, El Centro, Ontario, Palm Desert, San Bernardino, Temecula, Victorville

SAN DIEGO DISTRICTOffices include: East County, Laguna Hills, San Marcos, South County

VAN NUYS/FOOTHILL DISTRICTOffices include: Antelope Valley, Glendale, Pasadena, Santa Clarita, West Valley

GREATER LOS ANGELES DISTRICTOffices include: City of Commerce, Culver City, E. Los Angeles, Norwalk, Westchester

LOS ANGELES SOUTH BAY DISTRICTOffices include: Bell, Compton, Mid-Cities, Pacific Gateway

ORANGE/SAN GABRIEL DISTRICT Offices include: El Monte, Santa Ana, West Covina

BLIND FIELD SERVICES

2. Check all disability types below that apply to you.

Blind/Visually ImpairedCognitive Impairment Deaf/Hard of HearingIntellectual/Developmental DisabilityLearning DisabilityPhysical DisabilityPsychiatric DisabilityTraumatic Brain InjuryOther (please specify)

3. Overall, I am satisfied with the services directly provided by the DOR.

Strongly AgreeAgreeNo OpinionDisagree

Page 58

Strongly Disagree

4. I found the level of vocational guidance and quality of counseling received from my DOR adequate for my needs.

Strongly AgreeAgreeNo OpinionDisagreeStrongly Disagree

5. I was treated with courtesy and respect by my counselor and DOR team.


6. I was satisfied with the quality of services from my service provider(s). (examples: school, job coach, community rehabilitation program, etc.)


7. I was satisfied with the timeliness of services provided by my service provider(s).(examples: school, job coach, community rehabilitation program, etc.)


Page 59

8. My counselor and/or DOR team responded promptly to my questions and requests.


9. My counselor helped me understand my disability and how it may affect my work.


10. I was informed of my right to disagree with and appeal DOR decisions.


11. I understand the reason for DOR services was to help me become employed.


12. I was satisfied with my level of participation and involvement in the decision making process that led to my vocational goal and the services provided.

Strongly AgreeAgree

Page 60

No OpinionDisagreeStrongly Disagree

13. My counselor and/or DOR team clearly explained all services available to me.


14. My counselor and/or DOR team assisted me in connecting with other agencies and service provider(s) to meet my specific needs.


15. I received benefits counseling from DOR and/or my service provider(s).


16. I would recommend DOR services to other persons with disabilities who want to become employed.


Page 61

17. My quality of life has improved because of DOR services.


IF YOU ARE CURRENTLY EMPLOYED THROUGH THE EFFORTS OF DOR, PLEASE ANSWER THE STATEMENTS BELOW:

18. I am satisfied with my job.


19. I am satisfied with the health benefits available from my job.


20. I am satisfied with the other employment benefits available through my job. (examples: vacation, sick leave, retirement, long term disability, etc.)


21. My job is consistent with my employment plan.

Strongly AgreeAgree

Page 62

No OpinionDisagreeStrongly Disagree

22. The services provided by DOR were instrumental in my becoming employed.


IF YOU ARE NOT EMPLOYED, PLEASE ANSWER THE STATEMENTS BELOW.

23. Check all the reasons below that prevented your ability to become employed:

I did not want to give up my SSI/SSDI benefits.There was no job available to me that is consistent with my DOR employment plan.DOR did not assist me in finding a job.My disability prevented me from working.Family issues such as daycare, caring for relative.Lack of or no transportation.I am not ready to start working.Need additional help to find a job.No jobs are available that I want.

24. Please tell us if there is anything DOR can do to improve the services it provides directly or through its service providers. If you want DOR to contact you, please provide your contact information (space below). It will help us greatly if you will complete and return the questionnaire no later than: (TBD). Please return the survey in the envelope provided and mail to:California Department of Rehabilitation, SRC721 Capitol Mall, Sacramento, CA 95814Thank you in advance for your participating in the enclosed survey. If you have any questions or need assistance, please contact (TBD).

Page 63

Glossary

Acronym TermACE Achieving Competitive EmploymentADA Americans with Disabilities ActAJCC America's Job Center of CaliforniaALJ Administrative Law JudgeASL American Sign LanguageAT Assistive TechnologyATAC Assistive Technology Advisory CommitteeAWARE Accessible Web-based Activity Reporting EnvironmentBAC Blind Advisory CommitteeBFFR DOR Budgets, Fiscal Forecasting and Research SectionBFS DOR Blind Field ServicesCalATSD CA Assistive Technologies, Services, and Devices Supplier

DirectoryCalPIA California Prison Industry AuthorityCalWORKS CA Work Opportunity and Responsibility to KidsCAP Client Assistance ProgramCaPROMISE

Promoting the Readiness of Minors in Supplemental Security Income

CARF Commission on Accreditation of Rehabilitation FacilitiesCASRA CA Association of Social Rehabilitation AgenciesCCEPD California Committee on the Employment of People with

DisabilitiesCCIR Career Counseling and Information and Referral ServicesCDE California Department of EducationCDOR CA Department of RehabilitationCFR Code of Federal RegulationsCHHS California Health and Human Services AgencyCIE Competitive Integrated EmploymentCOOP Cooperative ProgramCRP Community Rehabilitation ProgramCSA California State AuditorCSA Comprehensive Statewide AssessmentCSAVR Council of State Administrators of Vocational RehabilitationCSNA Comprehensive Statewide Needs AssessmentCSS Consumer Satisfaction Survey

Page 64

Acronym TermCSU DOR Customer Service UnitCWDB California Workforce Development BoardDA DOR District AdministratorDDS California Department of Developmental ServicesDGS California Department of General ServicesDOF CA Department of FinanceDOL US Department of LaborDOR Department of RehabilitationDVBE Veteran Business EnterpriseED US Education DepartmentEDD California Employment Development DepartmentEPC SRC Executive Planning CommitteeFCCC Foundation for California Community CollegesFFY Federal Fiscal YearFPL Federal Poverty LevelGAO U.S. Government Accountability OfficeGIS Geographical Information SystemGSM Grant Solicitation ManualHHS US Department of Health and Human ServicesIA Interagency AgreementIDEA Individuals with Disabilities Education ActIEOCC CA Improving Educational Outcomes of Children in CareIEP Individualized Education PlanIL Independent LivingIL/ILC Independent Living/Independent Living CenterIPE Individualized Plan for EmploymentIPS Individual Placement and SupportISP Individual Service ProvidersLEA Local Education AgencyLEAP Limited Examination and Appointment ProgramLGP Loan Guarantee ProgramLMI Labor Market InformationLPA Leveraged Purchase AgreementLWDB Local Workforce Development BoardMH Mental HealthMHSA Mental Health Services ActMOE Maintenance of Effort

Page 65

Acronym TermNCSRC National Coalition of State Rehabilitation CouncilsNDEAM National Disability Employment Awareness MonthOAH Office of Administrative HearingsOAL Office of Administrative LawOIB DOR Older Individuals who are BlindOIB Older Individuals who are BlindOJT On the Job TrainingOOS Order of SelectionOSDS Office of Small Business and Disabled Veteran Business

Enterprise ServicesPre-ETS Pre-Employment Transition ServicesProject E3 Educate, Empower, Employ Targeted Communities ProjectQ&A Questions and answersRA Reasonable AccommodationRAM DOR Rehabilitation Administrative ManualRFAs Request for ApplicationsRFP Requests for ProposalROI Return on InvestmentRSA Rehabilitation Services AdministrationRSA 911 federal Case Service Report for the State VR and Supported

Employment ProgramsSB CA Certified Small BusinessSCM State Contracting ManualSE Supported EmploymentSED Supported Employment DemonstrationSELPA Special Education Local Plan AreaSFY State Fiscal YearSILC State Independent Living CouncilSIO DOR Strategic Initiatives OfficeSLAA State Leadership Accountability ActSPS-AT State Price Schedule for Assistive TechnologySRC State Rehabilitation CouncilSSDI Social Security Disability InsuranceSSI Supplemental Security IncomeSSP State Supplemental ProgramSTEPS Summer Training and Employment Program for StudentsSVRC-QRP Senior Vocational Rehabilitation Counselor - Qualified

Page 66

Acronym TermRehabilitation Professional

TA Technical AssistanceTANF Temporary Assistance for Needy FamiliesTAP Talent Acquisition PortalTBI Traumatic Brain InjuryTPP Transitional Partnership ProgramVR Vocational RehabilitationVRED DOR Vocational Rehabilitation Employment DivisionVRPRD DOR Vocational Rehabilitation Policy and Resources

DivisionVRSD Vocational Rehabilitation Services Delivery TeamWDS DOR Workforce Development SectionWIOA Workforce Innovation and Opportunities ActWIP Work Incentives PlanningYLF Youth Leadership Forum

Page 67

Documents

2… · Web viewCalifornia . State Rehabilitation Council. Quarterly Meeting. January 22 – 23, 2020. Sacramento, CA. Table of Contents. Meeting Notice and Agenda3. Draft November