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20052005 HotquaHotqua - Activities - Activities
Hotqua Aktivitäten 2005Hotqua Aktivitäten 2005 www.hotqua.de www.hotqua.de 22
Sales workshopSales workshop
Professional sales in the front office, Professional sales in the front office, contentment degree : 92%, InterCityHotel contentment degree : 92%, InterCityHotel Stralsund, 20.01.05Stralsund, 20.01.05Service Quality Hotel, satisfaction degree : 90%, Service Quality Hotel, satisfaction degree : 90%, Hotqua- Office Berlin, 22.01.05Hotqua- Office Berlin, 22.01.05
Hotqua Aktivitäten 2005Hotqua Aktivitäten 2005 www.hotqua.de www.hotqua.de 33
IDEQUA Projekt Partner IDEQUA Projekt Partner
Romantik Hotel, D
BSRBC, Mangalia, RO
West Balaton Marketing, HU
Europe Direct, HU
CIC-Xanthi, GR
Bohemian Paradise, Turnov, CZ
UBBSLA, Varna, BG
Hotel Tourist, Chepelare, BG
Photo: Kick-off meeting Creta, 27-28.01.05
Hotqua Aktivitäten 2005Hotqua Aktivitäten 2005 www.hotqua.de www.hotqua.de 44
Sales Training
Sales training by Fischer´s
Contentment degree by the workshop participants: 93%
Fischer´s finest food, Friedrichstraße Berlin, 12.02.05
Hotqua Aktivitäten 2005Hotqua Aktivitäten 2005 www.hotqua.de www.hotqua.de 55
Workshop
Professional sales in Professional sales in the front officethe front office
Contentment degree Contentment degree of the participants: of the participants: 92%92%
Hotqua Office Berlin Hotqua Office Berlin Mitte, 26.02.05Mitte, 26.02.05
Hotqua Aktivitäten 2005Hotqua Aktivitäten 2005 www.hotqua.de www.hotqua.de 66
Quality Training
Quality training for the purpose of implementation of a high-quality management system after the 10- step implementation model of Hotqua
Romantik Hotel Alte Försterei, February - March 2005
Hotqua Aktivitäten 2005Hotqua Aktivitäten 2005 www.hotqua.de www.hotqua.de 77
In-house further educationService quality from the Service quality from the viewpoint of the guests, viewpoint of the guests, 28.02.0528.02.05Professional sales, Hotel Professional sales, Hotel and Restaurant, 21.03.05and Restaurant, 21.03.05Complained Complained management, 04.04.05management, 04.04.05Satisfaction degree of the Satisfaction degree of the participants: 90%participants: 90%Photo: Employee from Photo: Employee from the wedding castle the wedding castle Parkhotel RatteyParkhotel Rattey
Hotqua Aktivitäten 2005Hotqua Aktivitäten 2005 www.hotqua.de www.hotqua.de 88
In-house further education
Quality management Quality management implementation -implementation -workshopsworkshops
Satisfaction degree of Satisfaction degree of the participants: 97%the participants: 97%
Photo: employees of Photo: employees of the Low office Wutzke the Low office Wutzke & Förster, Frankfurt / & Förster, Frankfurt / Oder, April 2005Oder, April 2005
Hotqua Aktivitäten 2005Hotqua Aktivitäten 2005 www.hotqua.de www.hotqua.de 99
IDEQUA – ProjectIDEQUA – Project
Quality representative Quality representative workshop in workshop in Mangalia, RomaniaMangalia, RomaniaSatisfaction degree of Satisfaction degree of the participants from the participants from Germany, Hungaria, Germany, Hungaria, Romania and Greece: Romania and Greece: 95%95%Hotel President / Hotel President / BSRBC in Mangalia / BSRBC in Mangalia / Romania, 29.04.05Romania, 29.04.05
Hotqua Aktivitäten 2005Hotqua Aktivitäten 2005 www.hotqua.de www.hotqua.de 1010
IDEQUA - ProjectIDEQUA - Project
Internal & external Audit in the Romantik Hotel Alte Försterei from Kloster Zinna, Germany
Photo: hotel employees, 03.05.05 (internal Audit)
Hotqua Aktivitäten 2005Hotqua Aktivitäten 2005 www.hotqua.de www.hotqua.de 1111
IDEQUA - ProjectImplementation of a QMS according to the 10- step model of Hotqua in the BSRBC /Hotel President in Mangalia, Romania. Satisfaction degree of the work shop participants: 94% Photos: The hotel management and some hotel employees during the implementation workshops at the end of May 2005
Hotqua Aktivitäten 2005Hotqua Aktivitäten 2005 www.hotqua.de www.hotqua.de 1212
IDEQUA – Project
Europe Direct and West-Balaton-Marketing from Keszthely, Hungaria. satisfaction degree: 95%, Photo (left): Workshop in Keszthely, 04.07.05UBBSLA - Varna, Bulgaria, Satisfaction degree: 99% (Bravo), Photo: The employees of the Union and the executive director, June 2005
Hotqua Aktivitäten 2005Hotqua Aktivitäten 2005 www.hotqua.de www.hotqua.de 1313
Online Courses
Housekeeping, satisfaction degree 95%, Photo; Corinna Völkl, July 2005Service quality & complaint management, satisfaction degree 100%, photo; Lucia Calenici, July 2005
Hotqua Aktivitäten 2005Hotqua Aktivitäten 2005 www.hotqua.de www.hotqua.de 1414
Lead, guide, motivate
Hotqua-Workshop: Lead, guide, motivate
Satisfaction degree: 92%
AHK, Montevideo July 2005
Hotqua Aktivitäten 2005Hotqua Aktivitäten 2005 www.hotqua.de www.hotqua.de 1515
Certification audit
Congratulations to the Congratulations to the employees of the low employees of the low office Wutzke & office Wutzke & Förster from Frankfurt Förster from Frankfurt Oder to the existed Oder to the existed certification audit DIN-certification audit DIN-EN-ISO 9001:2000EN-ISO 9001:2000
Photo with the Photo with the certificate (23.08.05)certificate (23.08.05)
Hotqua Aktivitäten 2005Hotqua Aktivitäten 2005 www.hotqua.de www.hotqua.de 1616
Further education in Buenos Aires
Workshop in the German – Argentinean Chamber : Marketing for services, satisfaction degree of the participants 89%Photo: Representative of German-Argentine companies during further education (Daimler-Chrysler, Schering, Wella, Lufthansa, etc)
Hotqua Aktivitäten 2005Hotqua Aktivitäten 2005 www.hotqua.de www.hotqua.de 1717
IDEQUA- ProjectAuditation of a QMS Auditation of a QMS in the BSRBC /Hotel in the BSRBC /Hotel President in President in Mangalia, RomaniaMangalia, RomaniaCertification audit Certification audit successfully existed successfully existed on 12.09.05. on 12.09.05. Congratulation!Congratulation!Photo: BSRBC Photo: BSRBC emplyees and the emplyees and the Lead AuditorLead Auditor
Hotqua Aktivitäten 2005Hotqua Aktivitäten 2005 www.hotqua.de www.hotqua.de 1818
IDEQUA – ProjectImplementation of a QMS according to the 10- step model of Hotqua in the CCI - Xanthi, GreeceContentment degree of the participants: 92%Photo: Employees of the chamber during the implementation workshop, September 2005
Hotqua Aktivitäten 2005Hotqua Aktivitäten 2005 www.hotqua.de www.hotqua.de 1919
Certification Audit ISO 9001:200
Congratulation to the Congratulation to the successful past successful past external certification external certification auditaudit
West Balaton West Balaton Marketing, 11.10.05 Marketing, 11.10.05
Europe Direct, Europe Direct, 10.10.0510.10.05
Hotqua Aktivitäten 2005Hotqua Aktivitäten 2005 www.hotqua.de www.hotqua.de 2020
Internal AuditInternal Audit & Certification & Certification
The Tourism Office of The Tourism Office of the city of Turnov and the city of Turnov and the Tourism the Tourism Association bohemian Association bohemian paradise passed paradise passed successful the successful the internal audit:internal audit:Photo: The Centre of Photo: The Centre of Turnov and the Turnov and the employees of the employees of the Tourism AssociationTourism Association
Hotqua Aktivitäten 2005Hotqua Aktivitäten 2005 www.hotqua.de www.hotqua.de 2121
Quality Auditor ISO 9001
Congratulation fort the passed auditor exam
Satisfaction degree: 98,2%
Photo: some participants during the exam preparation on 11.11.05
Hotqua Aktivitäten 2005Hotqua Aktivitäten 2005 www.hotqua.de www.hotqua.de 2222
Online further education
Quality representative course, March 2005Satisfaction degree of the participant: 82%(Dr. Anita Wieser)
Hosekeeping – Online course, March 2005, Satisfaction degree of the participant: 100% (Jörg Bauer, Berlin)
Hotqua Aktivitäten 2005Hotqua Aktivitäten 2005 www.hotqua.de www.hotqua.de 2323
Hotqua – Service-Quality-Barometer
Congratulation fort he SQS - Certificate
Employees of the Romantik Hotels Alte Försterei, Kloster Zinna, Nov. 2005