2006 Asset Strategy App K - Building Mtce Policy

8/12/2019 2006 Asset Strategy App K - Building Mtce Policy

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Property ServicesBuilding Maintenance Policy

Contents

Summary

Preamble

1 Building Maintenance Policy

1.1 Introduction1.2 Objectives1.3 Intent and purpose1.4 Management Process1.5 Scope of Building Maintenance

2 Policy, Standards and Strategy

2.1 Maintenance Policy2.2 Maintenance Standards2.3 Maintenance Strategy

2.3.1 Risk Management Strategy2.3.2 Financial Management Strategy2.3.3 Procurement Strategy2.3.4 Management Strategy and Responsibilities2.3.5 Management Strategy Health and Safety2.3.6 Asset Life Cycle Costing Strategy2.3.7 Technical Strategy

3 Development of Policy, Strategy and Resources

3.1 Maintenance Planning3.2 Maintenance Budget3.3 Five Year Resource Plan3.4 Delivery of the Five Year Resource Plan

4 Strategic Maintenance Plan


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Property ServicesBuilding Maintenance Policy

Summary

Objectives of the policy

To clearly set out the key objectives to ensure a consistent approach to themaintenance of the Councils assets for effective delivery of services

To encourage the adoption of asset management planning as a means ofdemonstrating value for money in the delivery of repairs and maintenance

To encourage development, adoption and regular reviews of policies forrepairs and maintenance

To encourage a focus on the needs of users and the community

To encourage harmonisation of repairs and maintenance practice andstandards with users expectations

To encourage the adoption of an efficient and consistent approach in thecollection and recording of the property inventory, condition surveys andstatus information

To encourage the adoption and regular review of a risk management regimeto determine operational standards and rectification of defects arising fromour own inspections and reports from the public

To encourage continuing innovation in the repair and maintenance ofbuildings and other assets, whilst complying with the high standards ofcorporate governance

To develop a rolling programme of Condition Surveys detailing the conditionof the Councils assets that will drive the Planned Maintenance Programmeon a yearly basis

To develop a 5 year Resource Plan to outline how the capital and revenueresources will be allocated to minimise the backlog of the highest priority


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Preamble

Building Maintenance PolicyThe policy states the objectives for the maintenance of the Councils building assets andhow this effects the delivery of the service. It reflects the Councils approach tomaintenance and how the approach complies with any legislation.The policy outlines the responsibilities for the strategic and operational management ofmaintenance within the organisation.

Building Maintenance StrategyThe building maintenance strategy adopts the best approach to undertake maintenanceactivities.

Scope of Building MaintenanceThe scope of building maintenance establishes a uniform set of guidelines to ensureconsistency of reporting and monitoring

Strategic Maintenance PlanStrategic maintenance planning determines the future maintenance needs and strategiesfor a building portfolio by reviewing the condition of the assets and the potential future ofthe assets within any business strategies. The plan should be supported by a soundfinancial strategy, to ensure the assets are maintained in the longer term. The plan shouldform the basis on which annual budgets, plans and programmes are developed.

Asset ManagementThe theme of asset management is strengthened by Government guidance encouragingauthorities to draw up Asset Management Plans (AMP)

Condition SurveysCondition Surveys have been completed for all the buildings in the Councils portfolio.The surveys are a combination of condition surveys carried out by

In house staffBuilding Services ManagerBuilding ManagerProperty Asset Inspector

King Sturge Property Consultants

DCL Building Services Consultants


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1 Building Maintenance Policy

1.1 IntroductionSouth Hams District Council has a portfolio of approximately 365 buildings providing over44,000m2 of accommodation from which it delivers services to the community and securesincome to the Authority. The buildings are physical assets which need to be properlymaintained to ensure that they continue to function as efficiently and effectively as possiblein supporting the delivery of a wide range of services.Deterioration of the buildings due to lack of maintenance can lead to future financialbacklogs that can affect service delivery and creation of health and safety issues.The maintenance of the building assets is critical to the management of physical assetsand to provide a good environment for staff and other users of the Councils buildings.

A policy for the management of maintenance is required to provide a consistent approachto the planning, management and reporting of building maintenance issues.

1.2 ObjectivesThe key objectives of the Building Maintenance Policy are

To specify the minimum requirements for the management of maintenance

To ensure that the buildings are adequately maintained

To ensure the that the risks to the Council are effectively managed

To ensure that Health and Safety objectives are met

To ensure the delivery of effective maintenance at department level

To ensure that the Council has the necessary information for monitoringmaintenance, condition and performance of building assets

To ensure there is adequate information at operational level for undertakingmaintenance, including the ability to review policies and strategies, analysing lifecycles, plan for replacement and upgrades and improve the efficiency andeffectiveness of the service


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1.4 Maintenance Management Process

There are five key elements of the maintenance management process

Policy and Strategy

Strategic Planning

Implementation

Performance

Reporting

1.5 Scope of Building MaintenanceThis policy applies to the maintenance of all Council owned building assets. A building

asset is any roofed structure and its surrounding site. It includes;

Offices

Leisure Centres

Depots

Public Toilets

Industrial Units

Parks buildings

Tea Kiosks / Cafes

Shelters

Tourist Information Centres


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Investment properties

Building maintenance activities are defined as: -

All work on existing building assets, including utility services and externalinfrastructure within the curtilage of the site that is undertaken to achievethe following objectives:

To retain the asset in a condition in which it can perform its

required function. To prevent deterioration and failure or extend the life of the asset.

To restore to correct operation within specified parameters

To restore physical condition to a specified standard

To recover from structural and service failure

To obtain accurate and objective knowledge of physical and

operating condition including risk and financial impact for the

purpose of maintenance; and Partial equivalent replacement of components of the asset

Work excluded from maintenance includes:

improvements and upgrading to meet new service capacity or function;

refurbishment to new condition to extend the capacity of the asset;

capital replacement of major components to extend the capacity or useful lifeof the asset

upgrading to meet new Statutory requirements;

operational tasks to enable occupancy and use (e.g. cleaning, security,waste removal);

supply of utilities (energy, water and telecommunications);

construction of new assets; and

major restoration as a result of natural and other disasters.

For leased / rented buildings, responsibility for maintenance is subject to the terms andconditions of each lease agreement. Advice on maintenance liability in respect of anyleased building is obtained from the Councils Estates Team.


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2 Policy, Standards and Strategy

The following details the compliance requirements for the effective and efficientmanagement and delivery of building maintenance for the Council

2.1 Maintenance PolicyThe maintenance of the Councils building assets should be directed towards;

Meeting individual service delivery needs which are reflected in the standards towhich assets are to be maintained

Priorities based on the impact of condition on service delivery and risk

Minimising the whole life costing of the assets

Optimising capital receipts on disposal of building assets where additional incomeexceeds expenditure

Ensuring the most effective use of maintenance resources to aim to meet the AuditCommissions benchmark of 70% planned and 30% reactive

The key outcomes to be achieved from undertaking maintenance are;

Functional and operational requirements of the working environment are met

The physical condition and efficient operation of assets is kept to a standard,appropriate to their service function and value to the community

All statutory and technical requirements are met, to ensure that health, sagety andsecurity responsibilities are met

2.2 Maintenance Standards

Maintenance property ratings shall be established to ensure that the building assets aremaintained at an appropriate condition and in efficient operation.

Each property will be given a Property Rating between 1 and 5 to identify properties that

are critical for the delivery of services.

The condition of each the properties is shown in 4 ratings A to D, A being the highest.

For example, a property graded at 1D, would not be acceptable and significant workswould be required to bring the property up to 1A or 1B.


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Property Rating

1 Core service, critical or high profile asset to be in the best possibleCondition

2 Core service, asset to be in good condition

3 Core service, asset to be in reasonable condition

4 Non core service, asset to meet minimum operational and statutory

5 Non core service, non operational property, surplus asset

Condition Rating

A Good performing as intended and operating efficiently

B Satisfactory performing as intended but showing signs of minor deterioration

C Poor showing major defects and / or not operating as intended

D Bad life expired and / or serious risk of imminent failure


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2.3 Maintenance Strategy

The purpose of the strategy is to reflect the Councils approach to maintenance andsupport the strategic maintenance plan and policy established by the Council.

2.3.1 Risk Management Strategy

Risk associated with maintenance will be managed in the following order of priority;

1 Maintenance in respect of health and safety issues

2 Statutory maintenance requirements

Security

Fire

Gas

Electrical

Access systems

3 Structural maintenance

4 Building fabric maintenance for all Council owned building assets

5 Maintenance of unoccupied assets or assets awaiting disposal

2.3.2 Financial Management Strategy

A detailed Asset Strategy for the Councils building assets will form the basis of;

Determining the maintenance budget for planned and responsive maintenanceactivities to achieve the established standards and address the risks above

Identifying works that are to be considered for capitalisation

2.3.3 Procurement

Maintenance services are to be procured in accordance with the Councils Financial


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2.3.6 Asset Life Cycle Costing Strategy

This is the total costs of ownership, including acquisition, operation and maintenance. Tominimise these costs and achieve best value;

Clear definition of the Councils requirements leading to a better understanding ofproject priorities

Reducing over specification

Effective planning of the design and construction process leading to improved

construction quality2.3.7 Technical Strategy

Maintenance activities are to be undertaken as follows

Maintenance Activities

Planned Undertaken as a result of the assets condition, used to prevent major

failure and reduce reactive maintenance over time

Term Used to comply with any manufacturers requirements for buildingservices

Reactive Day to day maintenance

Backlog Maintenance which has been deferred, normally due to a lack of fundingand other priorities


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4 Strategic Maintenance Plan

The purpose of the plan is to look at the maintenance needs of each services portfolio ofbuilding assets over the immediate, medium and long term.

The Strategic Maintenance Plan is to incorporate asset management principles and utiliselife cycle planning and asset performance. It will have due regards for service delivery andthe asset strategy, age, condition and value and any other emerging issues which mayimpact on their service potential.

5 Maintenance Performance

5.1 Key Performance Indicators

The KPIs will be reported on the COPROP format.

5.2 Local Performance Indicators

Local PIs are collected to compliment the COPROP PIs

5.3 Customer Satisfaction

Scored satisfaction forms are sent to customers with a stamped, self addressed envelopefor return.The scores are calculated as a %, with 100% being the highest score.


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6 Major Compliance Requirements

The following documents should be read in conjunction with this policy

EU DirectivesBritish StandardsHealth and Safety RegulationsWork Equipment RegulationsLift and hoist regulations

Pressure vessel regulationsPool water and safety regulationsLegionellaCorgi gas regulationsNICEIC electrical regulationsWater regulationsBuilding RegulationsPlanning and Conservation

Fire RegulationsFenestration Self Assessment SchemeDisability Discrimination ActAsbestos RegulationsConstruction Design Management regulationsHazardous Waste RegulationsDepartment of Environment, Food and Rural AffairsEnvironment AgencyHighway RegulationsControl of Substances Hazardous to HealthEnvironmental HealthWorking at height regulationsInstitute of Sport and Recreation Management swimmingpools

Machine Workshop Regulations

Documents and policies used

Asset Strategy

Repairs and Maintenance Policy


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7 Responsibilities

Below are the key areas of responsibility for the building assets.

Property Services are responsible for

The management of this policy

Review of maintenance standards

Management of maintenance budgets

Building Services Team is responsible for

Delivery and implementation of maintenance services

Inspection of Public Areas and Buildings

Develop programmes within budgets available

Completion of the COPROP indicators

Updating condition surveys

Development of planned maintenance programmes

Maintaining accurate records of energy resources

Procurement of works using external contractors and consultants

Certification of invoices

Liaison with building users to ensure works are satisfactorily completed

Disaster and emergency responses


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8 Appendices

8.1 Maintenance Expenditure 5 year plan

8.2 Capital Programme

8.3 Condition Survey Sample

8.4 Condition Survey Collection Sheet

8.5 Priorities for Reactive Maintenance

8.6 COPROP Performance Indicators


8.8 Energy Consumption Data

8.9 Energy Consumption per Service

8.10 CO2 Emissions

8.11 Customer Survey Form


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Appendix 8.1

8.1 Maintenance Expenditure 5 year plan


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Property Services

Maintenance Expenditure - 5 Year Resource Plan - April 2006

5 year Estimated expenditure Remaining

liability Year 1 Year 2 Year 3 Year 4 Year 5 Total liability

Revenue000's 2006/7 2006/7 2007/8 2008/9 2009/10 2011/12 expenditure 2012/13

Budget 872 900 927 954 982 4635 0

Responsive Maintenance 3749 776 760 747 734 732 3749 0

Planned Maintenance 1609 96 140 180 220 250 886 -723

Estimated % of planned work 11 16 19 23 25

5 year Estimated expenditure Remaining

liability Year 1 Year 2 Year 3 Year 4 Year 5 Total liability

Capital000's 2006/7 2006/7 2007/8 2008/9 2009/10 2011/12 expenditure 2012/13

Budget 3410 670 670 670 700 700 3410 0

Capital works 3659 782 1304 695 221 657 3659 -249


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Appendix 8.2

8.2 Capital Programme


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Capital Programme Oct-06

Start Year

Service Location Project Design Date 2006/7 2007/8 2008/9 Notes

HQ

Follaton Council Chamber A/C unit External Aug-06 15 Complete

Old building, redecoration, window In house TBA

repairs, roof repairs 75

Track to garden workshops on hold

Lightning protection External TBA 20

Safety lines on roof External TBA 20

Back up power supply External TBA 40

External redecoration of complex In house TBA 250

Reroofing old house In house TBA 250Car Park repairs TBA Possibly revenue

Carpet replacement In house TBA 38

Leisure

Quayside Replace boiler External TBA 50

Improvements to alarms External TBA 20 Check

Replace sports hall floor External TBA 50

Repair squash court walls External TBA 15

SDLC Replace sand filter sand, pipe repairs External TBA 50

pool tile repairs ExternalNew alarm and PA system External TBA 100

Replace squash court floors External TBA 20

Flat roofing replacement TBA TBA 60

Retile ODP and ring beam repairs TBA on hold 160k

Replace obsolete distribution boards External TBA 15

Replace boilers and controls External TBA 100

Replace sports hall floor External TBA 50

Totnes New alarm and PA system External Jun-06 85 in progress

Replace boilers External TBA 70

Replace air handling units External TBA 40

Public Buildings

Dartmouth Cor Pk Pavilion Install new external power supply In house on hold 10k

and demolish building


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In house Start Year

Service Location Project design Date 2006/7 2007/8 2008/9 Notes

Toilets

Hallsands New building In house on hold 20k

Beesands Tiling n/a TBA 10

Totnes Civic Hall Major refurbishment In house TBA 80 WK14

Kingswear The Square Refurbishment In house TBA 40

Kingsbridge Fore Street Refurbishment In house on hold 20k

Kingbridge Quay Refurbishment In house on hold 60k Possible development

E Portlemouth Ferry Steps Sewer connection External TBA 60

Dartmouth Market Square Refurbishment In house on hold 30k Possible development

Dartmouth Coronation Park Refurbishment In house on hold 30k Possible development

East Prawle Refurbishment n/a TBA 15Manor Gardens Sewer connection In house TBA 10

Estates

Kingsbridge Garden Mill Replace roofing Ext / in house on hold 60

Wall cladding and doors Ext / in house on hold 53

Totnes Wills Road Replace roofing Ext / in house TBA 40

Civic Hall store Refurbishment / housing In house TBA 30

Leisure and Parks

Borough Park Replace temporary storeage In house TBA 20

Creacombe Cottage Structural repairs Ext TBA 10Steamer Quay caf Replace flooring In house TBA 15

Bowls Club Kingsbridge Roof and wall repairs etc TBA TBA 60

Totals 245 1201 490


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In house Start Year


Infrastructure

Car Parks Totnes Civic Hall Redesign and resurface In house TBA ???

Totnes Longmarsh Redesign and resurface In house TBA 50

Salcombe Shadycombe Retaining wall repairs External TBA 20

Churchyards South Milton Repairs to church boundary walls External Aug-06 30 in progress

Public Areas Kingsbrige slipway Surfacing repairs In house TBA 20

Kingsbridge Town Square Replace defective lighting External Sep-06 10 in progress

Kingsbridge Recreation Grd Repairs to 2 retaining walls External TBA 40

Salcombe Footbridge New footpath bridge External Mar-07 25Dartmouth Royal Avenue Gdns New lighting Ext / in house TBA 60

Totnes Leechwell Structural works Ext / in house TBA 30 Check decked car park

Passenger Ferry Pontoon Bridge Kingswear Replace decking, electrical upgrade and External PS & spec 40

redec

Totals 105 190 30


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In house Start Year


Refuse Torr Quarry Raise push wall In house on hold 40k

Reserves

Ferry Workshops Replace cladding In house TBA 100

Welfare area refurbishments In house TBA 50

Replacement lighting External TBA 10

Slipway rails, winch's etc External TBA 25

Salcombe Harbour Workshops Rewiring and internal alterations Ext / in house TBA 20 40

HousingAvondale Refurbishment In house TBA

Completed works Final cost

Dartmouth Bandstand roo fing 26

Dartmouth Replacement street ligh ting 21

Totnes Booking k iosk roof 13

Follaton Counc il chamber a/c un it tba


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Appendix 8.3

8.3 Condition Survey Sample


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Property Data Sheet Building number

Site Club / Changing Room - Recreation Ground Kingsbridge Survey Date 01 04 06 Floor area

Repair Responsibility Int Ext Both None Consultants Survey Date tba m2 9339

Revenue Capital

% category Years Years

Element A B C D Sub element Work required 1 2 3 4 5 6 to 10 1 2 3 4 5 6 to 10 DDA

Roof 100 Covering Replace 30

Structure Defective Timbers 10

R W goods

Other

Walls ext Finishes

50 50 Structure

Other Damp 5

Windows 100 Frames 5

Doors 100 Door

FramesFloors 100 Finishes

Structure

Ceilings 50 50 Finishes Asbestos 10

Walls - int 100 Finishes

Fixtures 100 Kitchen

Sanitary ware

Cubicles

Other

Redecoration 100 External 4 4

Internal

M & E 100 Heating

Ventilating

Air con

C W System

H W System

Elec wiring 5

Elec fittings

Lighting

Gas

Security

Fire alarms

P A system

Lifts

Other

External 100 Drains

Paths

Walls / fences

Car Parks

Refurbishment 0 0 0 0 Major

Minor

DDA Upgrade

Total Score 0 900 200 0 Total Expenditure - Year 0 0 0 4 0 9 0 0 60 0 0 0 0

% Score 0 81.82 18.18 0 5 year expenditure


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Appendix 8.4

8.4 Condition Survey Collection Sheet


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Asset Management All Buildings Live

Revenue and Capital Expenditure 5 Year Plan


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DDA

A% B% C% D% yr1 yr2 yr3 yr4 yr5 yr1 yr2 yr3 yr4 yr5 yr1

Buildings - OperationalProp

RatingRef

Condition Category

Floor

Area

GIA

Overall

AMP

Category

Required Maintenance

Revenue

yr6 to 10

Capital

yr6 to 10

Salcombe Cliff House Gardens 9031 A 9 82 14 5 0 0.0 0.0 0.4 0.0 2.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Salcombe Cliff House Gardens (Closed) 9032 C 9 0 23 77 0 0.0 0.0 0.2 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Salcombe Creek Gould Road 9033 A 34 100 0 0 0 0.0 0.0 1.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Salcombe North Sands Cliff Road 9034 A 30 91 0 9 0 0.0 0.9 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 10.0 0.0 0

Salcombe South Sands 9036 B 25 27 73 0 0 0.0 0.0 0.0 0.6 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0Salcombe Whitestrand Quay 9037 A 36 100 0 0 0 0.0 0.0 0.9 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Shipley Bridge 9041 A 27 100 0 0 0 0.0 0.7 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Slapton Memorial Car Park 9039 A 31 82 18 0 0 0.0 0.0 0.0 1.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0

South Brent Stockbridge Lane 9042 B 27 0 100 0 0 0.0 1.1 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0

South Milton N. Trust Beach 9044 B 14 9 84 7 0 0.0 0.6 2.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Staverton 9045 B 16 20 70 10 0 0.0 1.4 0.0 0.0 0.0 0.0 0.0 0.0 0.0 3.0 0.0 0.0 0

Stoke Fleming School Lane 9046 B 21 18 82 0 0 0.0 0.0 0.7 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Stoke Gabriel Gabriel Court 9047 B 10 18 75 7 0 0.0 0.0 0.0 0.3 0.0 1.0 0.0 0.0 0.0 0.0 0.0 5.0 0

Strete Gate 9051 B 13 18 78 4 0 0.0 0.0 0.0 0.7 1.0 3.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Thurlestone Near Golf Club 9052 D 16 0 0 27 73 0.6 5.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Torcross Tank Car Park 9357 A 39 100 0 0 0 0.0 0.0 0.0 1.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Totnes Borough Park (Closed) 9053 C 14 0 0 100 0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0Totnes Civic Hall 9054 C 31 0 25 53 22 1.0 0.0 0.0 0.0 0.0 0.0 0.0 80.0 0.0 0.0 0.0 0.0 0

Totnes Coronation Road 9055 A 35 86 14 0 0 0.0 0.0 0.0 0.9 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Totnes Leechwell Street 9056 C 16 0 25 53 23 0.5 0.0 0.0 0.0 0.0 0.0 16.0 0.0 0.0 0.0 0.0 0.0 0

Totnes Steamer Quay (Sold) 9057 C 0 0 0 100 0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Totnes Steamer Quay (New) 9322 A 50 100 0 0 0 0.0 0.0 1.2 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Ugborough The Square 9059 A 19 64 36 0 0 0.0 0.0 0.0 0.4 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Wembury Beach 9061 A 32 91 9 0 0 0.0 0.7 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Tea Koisks / Cafs *

Coronation Park Dartmouth (Including putting store) 9091 A 15 100 0 0 0 0.0 0.0 2.0 0.0 0.0 1.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Mayors Avenue Car Park Dartmouth 9106 B 9 0 100 0 0 1.0 0.0 1.0 0.0 0.0 2.0 0.0 0.0 0.0 0.0 0.0 5.0 0

Royal Avenue Gardens Dartmouth 9089 A 16 100 0 0 0 0.0 0.0 0.0 0.0 0.0 2.0 0.0 0.0 0.0 0.0 0.0 0.0 0Caf Castle Dartmouth ( Sold) 9080 A 0 0.0 0.0 0.0 0.0 0

Tea Room Recreation Ground Kingsbridge/ Club 9109 B 100 0 100 0 0 0.0 0.0 0.0 0.0 6.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Colin Horswill

Property Services 2 30/10/2006


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DDA



RatingRef

Condition Category

Floor

Area

GIA

Overall

AMP

Category


Revenue

yr6 to 10

Capital

yr6 to 10

Unit 14, Ermington Workshops, Ermington 9176 B 92 0 64 27 9 4.2 0.0 0.0 0.0 0.0 0.0 26.0 0.0 0.0 0.0 0.0 0.0 0

Unit 15, Ermington Workshops, Ermington 9177 B 92 0 64 27 9 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Toilets, behind 9 and 9A Ermington Workshops 9178 B 4 39 52 9 0 1.7 0.0 0.0 0.0 0.0 0.2 0.0 0.0 0.0 0.0 0.0 0.0 0

Basement, Ermington Mill, Ermington Including DDA 9179 B 82

Unit 1, Ground Floor, Ermington Mill 9180 C 30 9 34 48 9 0.0 0.0 15.0 0.0 0.0 0.0 0.0 0.0 205.0 0.0 0.0 265.0 0

Unit 2, Ground Floor, Ermington Mill 9181 C 19

Unit 3, Ground Floor, Ermington Mill 9182 C 18

Unit 4, Ground Floor, Ermington Mill 9183 C 21Unit 1, Lower Ground Floor, Ermington Mill 9184 C 27

Unit 2, Lower Ground Floor, Ermington Mill 9185 C 22



Unit 1A, The Annexe, Ermington Mill 9188 C 65

Unit 2A, The Annexe, Ground Floor, Ermington Mill 9189 C 39

Unit 2B, The Annexe, Ground Floor, Ermington Mill 9190 C 13

Upper Ground Floor, Ermington Mill 9191 C 172

Unit 1, East Way, Lee Mill 9192 D 215 0 36 18 45 7.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Unit 2, East Way, Lee Mill 9193 D 152 0 36 18 45 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Unit 3, East Way, Lee Mill 9194 D 204 0 36 18 45 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0Unit 5, Room 1, Acorn Centre, Lee Mill 9195 B 83 18 82 0 0 6.5 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 20.0 0

Unit 5, Room 2, Acorn Centre, Lee Mill 9196 B 46




Unit 5,Acorn Centre, Lee Mill Kitchen - Shared use 9200 B 20

Unit 1, Oak Court, Lee Mill 9201 A 75 100 0 0 0 2.9 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Unit 2, Oak Court, Lee Mill, 9202 A 75

Unit 3, Oak Court, Lee Mill 9203 A 75

Unit 4, Oak Court, Lee Mill 9204 A 75

Tesco Store & Service Rd, Lee Mill 9205 * 6516

Unit 1, Ash Court, Lee Mill 9206 A 144 91 9 0 0 5.2 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0Unit 2, Ash Court, Lee Mill 9207 A 73

Unit 3, Ash Court, Lee Mill 9208 A 73

Unit 4, Ash Court, Lee Mill, 9209 A 145


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DDA



RatingRef

Condition Category

Floor

Area

GIA

Overall

AMP

Category


Revenue

yr6 to 10

Capital

yr6 to 10








Unit 13, Ash Court, Lee Mill 9218 A 70Unit 14, Ash Court, Lee Mill 9219 A 70


Old Fire Station, Western Rd, Ivybridge 9221 B 97 0 100 0 0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Unit 1, Bridge Court, Ivybridge 9222 A 70 100 0 0 0 0.0 0.0 0.0 0.0 0.0 5.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Unit 2, Bridge Court, Ivybridge 9223 A 64



Unit 1, Garden Mill, Kingsbridge 9226 B 37 10 80 10 0 6.5 0.0 0.0 0.0 0.0 6.5 113.0 0.0 0.0 0.0 0.0 0.0 0

Unit 2, Garden Mill, Kingsbridge 9227 B 37


Unit 4, Garden Mill, Kingsbridge 9229 B 37Unit 5, Garden Mill, Kingsbridge 9230 B 37











Unit 1, The Malthouse, Kingsbridge Including DDA 9241 C 22 0 9 82 9 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0Unit 2, The Malthouse, Kingsbridge 9242 C 24

Unit 3, The Malthouse, Kingsbridge 9243 C 21



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DDA

A% B% C% D% yr1 yr2 yr3 yr4 yr5 yr1 yr2 yr3 yr4 yr5 yr1Buildings - Operational PropRating

Ref

Condition Category

Floor

Area

GIA

Overall

AMP

Category


Revenue

yr6 to 10

Capital

yr6 to 10





Unit10, The Malthouse, Kingsbridge 9250 C 32


Unit 1, New Mills, Modbury 9252 A A 100 0 0 0 0.0 0.0 0.0 10.0 0.0 20.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Unit 2, New Mills, Modbury 9253 A A

Unit 3, New Mills, Modbury 9254 A 66

Unit 4, New Mills, Modbury 9255 A 66Unit 5, New Mills, Modbury 9256 A 66






Unit 1, Island Street, Salcombe 9262 B 143 9 73 18 0 0.0 4.0 0.0 0.0 18.0 1.0 0.0 102.0 0.0 0.0 18.0 0.0 0

Unit 2, Island Street, Salcombe 9263 B 133

Unit 3a, Island Street, Salcombe 9264 B 36

Unit 3b, Island Street, Salcombe 9265 B 116

Unit 4, Island Street, Salcombe 9266 B 120Unit 5a, Island Street, Salcombe 9267 B 35

Unit 5b, Island Street, Salcombe 9268 B 120

Unit 6, Island Street, Salcombe 9269 B 116

Unit 2a, Dart Units, Totnes 9270 C 130 0 27 64 9 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Unit 2b, Dart Units, Totnes 9271 C 121

Unit 1, Wills Road, Totnes 9272 B 129 0 82 9 9 3.0 0.0 0.0 0.0 0.0 0.0 0.0 40.0 0.0 0.0 0.0 0.0 0

Unit 2, Wills Road Totnes 9273 B 112

Unit 3, Wills Road Totnes 9274 B 112

Unit 4, Burke Rd, Totnes 9275 B 119 0 45 45 9 2.4 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Unit 5, Burke Road, Totnes 9276 B 112

Unit 6, Burke Road, Totnes 9277 B 112

Unit 11, Burke Rd, Totnes 9278 B 30Unit 12, Burke Rd, Totnes 9279 B 29

Unit 13, Burke Rd, Totnes 9280 B 30





Colin Horswill





36/58

DDA



RatingRef

Condition Category

Floor

Area

GIA

Overall

AMP

Category


Revenue

yr6 to 10

Capital

yr6 to 10




Woodford Garage, Babbage Rd, Totnes 9288 B 217 0 100 0 0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0

13 Leechwell St, Totnes, Ground & Part 1st Floor 9289 B 167 0 64 36 0 0.0 0.0 0.0 0.0 8.0 17.0 0.0 0.0 0.0 0.0 0.0 35.0 0

13 Leechwell St, Totnes, 1 room 1st Floor 9290 B 8

Lower Weston Community Hall, Totnes 9291 A 78 76 24 0 0 0.1 0.1 0.1 0.1 1.1 1.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Unit A1, Dart Marine Park, Steamer Quay, Totnes 9292 A 51 95 5 0 0 7.8 0.0 4.5 0.0 12.0 6.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Unit A2, Dart Marine Park, Steamer Quay, Totnes 9293 A 51





Unit A6a, Dart Marine Park, Steamer Quay, Totnes 9298 A 56





Unit A9, Dart Marine Park, Steamer Quay, Totnes 9303 A 54Unit A9a, Dart Marine Park, Steamer Quay, Totnes 9304 A 58



Building B, Dart Marine Park, Steamer Quay, Totnes 9307 A 413

Chandlery Bdg B, Dart Marine Pk, Steamer Quay, Totnes9308 A 63

Building C, Dart Marine Park, Steamer Quay, Totnes 9309 A 312

Building D, Dart Marine Park, Steamer Quay, Totnes 9310 A 312

Unit 1 Babbage Court Totnes 9365 A 64 100 0 0 0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Unit 2 Babbage Court Totnes 9366 A 64

Unit 3 Babbage Court Totnes 9367 A 64Fishermans Store, 1 Salcombe, 9311 B 12 0 82 18 0 2.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Fishermans Store, 2 Salcombe, 9312 B 12

Fishermans Store, 3 Salcombe, 9313 B 12

Toilet Block Fishermans Store Salcombe 9363 B 0 82 18 0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0

Colin Horswill



37/58


38/58

Appendix 8.5

8.5 Priorities for Reactive Maintenance


39/58

Property Services

Priorities for Reactive Maintenance

Priority TargetCompletiontimes

Description

1 Immediate /24hrs

Immediate, threat to Health and Safety, risk ofinjury, major interruption of service delivery

2 3 days Urgent, minor interruption of service delivery

3 7 days Routine repairs, dependant upon materials andresources

4 14 days Routine repairs, dependant upon materials andresources


40/58

Appendix 8.6

8.6 COPROP Performance Indicators

SUGGESTED OPERATIONAL PROPERTY CATEGORIE


41/58

SUGGESTED OPERATIONAL PROPERTY CATEGORIEFOR COPROP PERFORMANCE INDICATORS

property categories. The aim is to provide Authorities with a comparable list of categories for

compiling the indicator data. If you find you have a group of properties not listed here, butwhich fit the definition of operational properties, then obviously add that category into your

list, conversely you may not have property in all of these categories, so simply do not use

them. Where you have dual-use properties, collate the data against the dominant service if

it cannot easily be split. Where buildings have been outsourced, but are still providing a

public service, in the interests of Best Practice the managing body should be required to

collect PI information, (outsourced buildings is a good example of a property category you

Inc lus ions:

Main CIPFA Categor Schools sub-categories:

None (you can sub-categorise this further to suit your own needs)

Main CIPFA Category Other (Land and) Buildings sub-categories:

Cemeteries and Crematoria (buildings only)Community BuildingDepotsEducation Non-Schools(eg, youth centres, residential education centres)Fire Stations (applicable to 'fire authorities')Information CentresLibrariesMulti-Storey Car Parks

Museums and GalleriesOffices, Administrative BuildingsPark BuildingsPublic ConveniencesResidential Homes and Day Centres (you can sub-categorise this further to suit your own needs)Sports Centres and Pools, including sports pavilions and changing facilitieSurplus Property (non-operational)

Main CIPFA Category Community Assets sub-categories:Hard landscaping, including paths, boundary fences, play areas, etc, associated with parks, cit is not anticipated that land itself will be captured as part of the performance indicators due

to several issues, eg, that of comparing hectares with GIA and land not generally having

energy consumption, or a condition grade, and so on. This obviously does not prevent

CONDITION PROPERTY PERFORMANCE INDICATOR MATRIX

Schools: Other Operational Buildings : Community Assets:

Schools Cemetar ies and

C t i

Community

B ildi

D ep ot s E du ca ti on No n-

S h l

Fire Stations

( h 'fi

Information

C t

Libraries Multi -Storey

C P k

Museums and

G ll i

Offices,

Ad i i t ti

P ar k B ui ld in gs P ub li c

C i

Residential

H d D

Sports Centres

d P l

SUB-TOTAL Surplus

P t

Hard landscaping inc

th b d

SUB-TOTAL TOTAL

Main CIPFA

Category:


42/58

Crematoria

(buildings only)

Buildings Schools, eg,

youth centres,

residential

education

centres

(where 'fire

authority')

Centres Car Parks Galleries Administrative

Buildings

Conveniences Homes and Day

Centres

and Pools Property

(non-

operational)

paths, boundary

fences, play areas, etc,

associated with parks,

cems & crems, etc

Percentage in A

Condition Categories B

A, B, C, D C

D

1

2

3

1

2

3

1B iii)

1C

1D i)

1D ii)

1D iii) P P P P P P P P P P P P P P P P P P P P

R R R R R R R R R R R R R R R R R R R R

1B i) Total Cost in Priority Levels

1A

Annual % change

Overall Cost per m2

1B ii) Priority Levels Percentages

%split Planned / Responsive

Spend perm2

Total Spend

ENVIRONMENTAL PROPERTY PERFORMANCE INDICATOR - MATRIX * use a formula to calculate per m2figures

TOTAL GIA m2: 0

Main CIPFA

C t i

Schools: Other Operational Buildings: Community Assets:


43/58

Categories:

ENERGY SPEND

& CONSUMPTION

BY PROPERTY

CATEGORY

Schools Cemetaries

and

Crematoria

(buildings

only)

Community

Buildings

Depots Education Non-

Schools, eg,

youth centres,

residential

education

Fire Stations

(where 'fire

authority')

Information

Centres

Libraries Mul ti -Storey

Car Parks

Museums and

Galleries

Offices,

Administrative

Buildings

Park

Buildings

Public

Conveniences

Residential

Homes and

Day Centres

Sports

Centres and

Pools

SUB-TOTAL Surplus

Property


paths, boundary

fences, play areas,

etc, associated with

parks, cems &

SUB-TOTAL TOTAL

GIA m2:

Gas:

total spend 0.00

total kwh 0

per m2

0.00

kwhper m2

0

Elec

total spend 0.00

total kwh 0

per m2

0.00

kwhper m2

0

Oil

total spend 0.00

total kwh 0

per m2

0.00

kwhper m2 0

Solid Fuel

total spend 0.00

total kwh 0

per m2

0.00

kwhper m2 0

TOTAL 0.00

TOTAL kwh 0

Water

total spend 0.00

total m3

0

per m2 0.00

m3

er m2 0

CO2 total 0

CO2per m2 0

SUITABILITY PROPERTY PERFORMANCE INDICATOR - MATRI

TOTAL GIA m2:

Main CIPFA Schools: Other Operational Buildings: Community Assets:


44/58

Categories:

Schools * Cemetaries

and

Crematoria

(buildings

only)

Community

Buildings


Schools, eg,

youth centres,

residential

education

Fire Stations

(where 'fire

authority')

Information

Centres

Libraries Mul ti -Storey

Car Parks

Museums and

Galleries

Offices,

Administrative

Buildings

Park

Buildings

Public

Conveniences

Residential

Homes and

Day Centres

Sports

Centres and

Pools

SUB-TOTAL Surplu s

Property

(non-

operational)


paths, boundary

fences, play areas,


parks, cems &

SUB-TOTAL TOTAL

GIA: 0 0 #REF!

Number of Properties: 0 0 #REF!

A = % of portfolio by GIAm2for

which Suitability Survey has

been undertaken

B = Number of properties for

which a suitability Survey has

been undertaken

Ci = % of properties graded as

good or satisfactory

Cii = % of properties for which

grading has improved since the

last suitability survey was

carried out #REF!

* NB: English authorities work to DfES requirements for schools, Welsh authorities may wish to use this approach for schools (see PMI.3 "Definition")

ACCESSIBILITY PROPERTY PERFORMANCE INDICATOR - MATRI

TOTAL GIA m2: 0

Main CIPFA

Categories:Schools: OtherOperational Buildings: Community Assets:


45/58

g

Schools * Cemetaries

and

Crematoria

(buildings

only)

Community

Buildings


Schools, eg,

youth centres,

residential

education

Fire Stations

(where 'fire

authority')

Information

Centres

Libraries Multi -S torey

Car Parks

Museums and

Galleries

Offices,

Administrative

Buildings

Park Build ings Public

Conveniences

Residential

Homes and

Day Centres

Sports Centres

and Pools

SUB-TOTAL Surplus

Property (non-

operational)


paths, boundary

fences, play areas,


parks, cems & crems,

SUB-TOTAL TOTAL

GIA:0 0

Number of Properties:

0 0

A = % of portrolio by

GIAm2for which an

Access Audit has been

undertaken

B = Number of properties

for which an Access Audit

has been undertaken

C = % of portfolio by

GIAm2for which there is

an Accessibility Plan in

place

D = Number of properties

for which there is an

Accessibility Plan in place


46/58

Appendix 8.7



47/58

Local and Asset Management Performance Indicators

Actual Target Actual Reporting Responsible

Indicator 2004/5 2005/6 2005/6 Frequency Source Officer Reason

Space Utilisation

Office floor space per member of staff n/a 8m2 Annual JB JB To identify any surplus space available

Follaton House only for third party organisations or

(check Audit Commission Standard) shortage of space. Benchmarking

with similar LA's

Energy Consumption in units

Green Electricity Follaton 600806kWh Annual TF TF To identify any significant changes in

Leisure 1706341kWh Annual TF TF consumption or possible water leaks.

Depots 102995kWh Annual TF TF Allow Services to identify and increases

Toilets 226118kWh Annual TF TF or reductions in energy consumption

Gas Follaton 408383kWh Annual TF TF Monitor CO2 emissions

Leisure 3929483kWh Annual TF TF Benchmarking with other LA's

Depots 0 0 Annual TF TF

Toilets 0 0 Annual TF TF

Water Follaton 2355 Annual TF TF

Leisure 16792 Annual TF TF

Depots 1641 Annual TF TF

Toilets 23773 Annual TF TFCO2 emissions Follaton .0111t/m2 pa Annual TF TF

Leisure .0699t/m2 pa Annual TF TF

Depots 0 Annual TF TF

Toilets 0 Annual TF TF

Estate Management

Income achieved as a % of target for the non 100% 100% Monthly Radius PA Monitor performance and benchmarking

operational property portfolio

% Occupancy 97% 90% Monthly Est Man Monitor performance, benchmarkingand indicator for economic activity in

the district


48/58

Asset Management

Buildings

% in categories A / B - Operational 88% 87% Annual AMP TF

% in categories C / D - Operational 12% 13% Annual AMP TF

% in categories A / B - Non Operational 95% 94% Annual AMP TF

% in categories C / D - Non Operational 5% 6% Annual AMP TF

% of buildings with public access which 43% 75% Annual Prop. Data TF

are suitable for and accessible to persons

with disabilities

Repairs and Maintenance required works ? Annual AMP TF

Marine and coastal assets

% in categories A / B n/a Annual AMP WRL

% in categories C / D n/a Annual AMP WRL

Number of assets with public access n/a Annual Prop. Data WRL

Repairs and Maintenance required works n/a Annual AMP WRL

Property Services Performance

Customer Survey n/a Annual Survey NH Monitor service delivery to our customers

Responsive Repairs and Maintenance

% of Priority 1 jobs completed on time n/a 100% Annual Prop. data TF To monitor service delivery and

% of Priority 2 jobs completed on time n/a 90% Annual Prop. data TF benchmarking with other LA's% of Priority 3 jobs completed on time n/a 80% Annual Prop. data TF

% of Priority 4 jobs completed on time n/a 70% Annual Prop. data TF



R & M revenue expenditure as a % of the ? Annual Radius PB Benchmarking

property portfolio value

R & M capital expenditure as a % of the ? Annual Radius PB Benchmarking property portfolio value

Ratio of planned to responsive maintenance n/a Annual Radius PB Benchmarking

expenditure


49/58

Actual Actual Actual

Indicator Unit 2003/4 2004/5 2005/6

Energy Consumption in units

Green Electricity Follaton kWh 576892 600806 638318 Leisure kWh 1769486 1706341 1870130

Depots kWh 44235 102995 86765

Toilets kWh 199964 226118 tba

Gas Follaton kWh 354421 408383 445988

Leisure kWh 4109881 3929483 4161609

Depots kWh n/a n/a n/a

Toilets kWh n/a n/a n/a

Water Follaton m3 2297 2355 2390

Leisure m3 16490 16792 18971

Depots m3 n/a 1641 tba

Toilets m3 26296 23773 26844

CO2 emissions Follaton t/m2 0.0097 0.0111 0.0122

Leisure t/m2 0.0731 0.0699 0.074

Depots t/m2 n/a n/a n/a

Toilets t/m2 n/a n/a n/a


50/58

Appendix 8.8

8.8 Energy Consumption Data

Energy Consumption 2006/7

Electric kWh Gas kWh Water m3

Grn /

Service Site Exp code CCL 1st 2nd 3rd 4th Total 1st 2nd 3rd 4th Total 1st 2nd 3rd 4th Total

Car Parks Batson Boat/Car Pk Salcombe

Civic Hall Totnes 2761


51/58

Control Tower Park & Ride 0

Glanville Mill Ivybridge

Heaths Nursery Totnes

Leechwell Lane Totnes

Leonards Road Lighting

Lower Quay K'B

North Embankment C/P hut 1533Shadycombe Salcombe

Steamer Quay

Stoppipe tap Quay Car park K'B 32

Umetered

Unmetered Leonards Road

Unmetered Bigbury 526

unmetered Ivybridge 812

Unmetered Salcombe 1271

Unmetered Totnes 2411

Depots Dartmouth

Ivybridge 2897

Tor Quarry 5014 197

Stand Pipe Transfer Station 0

Transfer Station 1811 0

Totnes 12693

Estates Malt House L/L 64

1 Malt House 33

2 Malt House 0

3 Malt House 2

4 Malt House 0

5 Malt House 33

6 Malt House 64

7 Malt House 0

8 Malt House 21

9 Malt House 0

10 Malt House 0

11 Malt House 92

7 Admirals Ct

8 Admirals Ct

9 Admirals CtAcorn Centre 11303 7810 42

Ancor House 182

Unit 9 Ash Court Lee MILL 273

Babbage CT

Babbage Ct Unmetered

Caravan Site Steamer Quay 189

Dart Bridge Dec The plains Totnes

17 Ebrington St 0

Erme Workshops

Erme Mill L/L Supply 896

Ermington Workshops 1748

Ermington Mill

Ermington Mill unit 1a

Floodgate Dartmouth 131

Garden mil

Garden Mill unit 11 10

Garden mill Toilets 14Gateway Pump Station Dartmout 2761

11 Higer St Dartmouth 2436 2

13 Leechwell st 1

Lighting Unit B Steamer Quay R

New Millls Pumping Station

Public Tap Bayards cove 1

Sewage Pump castle point Dartmout 3580

Pump Depot Ivybridg 1002

Tic Ivybridge 2276

Unit 1 Nelson Road Dartmout

Yachtmans Showers Totne

Ferry Off ice 2853 2761

Workshops old mill 44

Lower slipway lighting Kingswear 331

Old Mill Dartmouth

Ferry Pontoon Kingswear 886

Follaton Main Building 44819 216 188

EU Mtr (1) 2018361301

EU Mtr (2) 1474462901

EU Mtr (3) 2018356001 0

Energy Consumption 2006/7

Electric kWh Gas kWh Water m3

Grn /

Service Site Exp code CCL 1st 2nd 3rd 4th Total 1st 2nd 3rd 4th Total 1st 2nd 3rd 4th Total

Harbour Harbour office fish Quay Salcombe

Harbour office whitestrand Salcombe


52/58

Harbour office whitestrand Salcombe

Harbour Workshops Island St Salcombe

Boat park Hut Batson

Toilets Fishermans Quay lower Batson 176

856

Housing Avondale 229

Leisure & Parks DartmouthKiosk adj to bandstand Royal Ave Gdns

Kingsbridge Greenhouse Embankment Rd

Kingsbridge Rec Ground Cottage

Totnes Club House BoroughPark 106

Totnes Longmarsh

Totnes Pump House Borough Park 2843

Bowling Green Dartmouth 24

Dartmouth Greenhouse 4090

Dartmouth Pavilion Coronation Park 2

Dartmouth Royal Avenue Gardens 27

Dartmouth Vault Coronation Park 1

Kingsbridge Tennis Court

Wembury Marine Centre 2720 208

Toilets The Hard Noss Mayo 2761

Beesands

Bigbury 4030

Bittaford

Bridge Road Kingswear

Bowcombe Creek 196

Challaborough

Dartmouth Castle Drive 61

Dartmouth Coronation Park 120 32

Dartmouth Market Sq 186

Dartmouth North Embankment 1359

Dartmouth Manor gardens 33

Dartmouth Park & Ride 22

Dittisham The Ham 52

Fore st Kingsbridge monthly 68

Fore St Yealmpton

Holbeton 25Kingsbridge Recreation ground 108

Kingsbridge Fore st 77

Kingsbridge The Quay 137

Leechwell Lane

Leonards Road Ivybridge 821

Loddiswell 246

Malborough Kingsbridge

Marine Drive Bigbury

Modbury

Salcombe Batson Road

Salcombe Cliff house Gardens

Salcombe North Sands

Salcombe Shadycombe

Salcombe South Sands

Salcombe The Quay Lower Batson

School road Stoke Fleming 253 57South Brent 24

Slapton 240

Staverton 17

Steamer Quay - closed 58 53

Strete

Stoke Gabriel 43

The Square Kingswear

Thurlestone

Torcross

Totnes Civic Hall

Totnes Coronation Road

Unmetered PC'S 1339

Wembury

whitestrand

Misc

CO2 emissions in kg Electric kWh x 0.43 Gas kWh x 0.19


53/58

Appendix8.9

8.9 Energy Consumption per Service


54/58

Energy Annual Consumption - Electric, Gas and Water

06/07 07/08 08/09 09/10 10/11 11/12 12/13 13/14 14/15 15/16 16/17

E kwh

G kwh

W m3

E kwh

G kwh

W m3

E kwh

G kwhW m3

E kwh

G kwh

W m3

E kwh

G kwh

W m3

E kwh

G kwh

W m3

E kwh

G kwh

W m3

E kwh

G kwh

W m3

E kwh

Toilets G kwh

W m3

E kwh

G kwh

W m3

Leisure & Parks

Misc

Estates

Ferry Office & Workshops

Follaton

Harbour Office & Workshops

Service

CarParks

Depots

Housing


55/58

Appendix 8.10

8.10 CO2 Emissions


56/58

CO2 Emissions Annual Comparisons for Electric, Gas and Water

06/07 07/08 08/09 09/10 10/11 11/12 12/13 13/14 14/15 15/16 16/17 17/18CO2 kg CO2 kg CO2 kg CO2 kg CO2 kg CO2 kg CO2 kg CO2 kg CO2 kg CO2 kg CO2 kg CO2 kg

CarParks

Depots

Estates

Ferry Office & Workshops

Follaton

Harbour Office & Workshops

Housing

Leisure & ParksToilets

Misc

Total CO2 kg 0 0 0 0 0 0 0 0 0 0 0 0

Service

A di 8 11


57/58

Appendix 8.11

8.11 Customer Survey Form


58/58

PROPERTY SERVICESCUSTOMER FEEDBACK FORM South Hams District Council

Project or works

Contractor

Date the project or works were carried out

How do you rate our performance on the above project or works. Please circle the appropriate number from 1 to 4. 1 = poor and 4 = excellent

Property Services Team Score Contractors Performance ScoreStaff were professional and competent 1 2 3 4 Operatives were helpful and polite 1 2 3 4

Staff were helpful and polite 1 2 3 4 Operatives were professional and competent 1 2 3 4

Service was prompt and to the agreed timescale 1 2 3 4 Operatives had due regard for health and safety 1 2 3 4

Service accurately met my needs 1 2 3 4 Standard of workmanship 1 2 3 4

How effective were we at solving the problem ? 1 2 3 4 The site was left clean and tidy 1 2 3 4

Overall quality of the service 1 2 3 4 Overall quality of the service 1 2 3 4

Any other comments

Thank you for your help. This information will help us to measure our success in meeting our customers needs.Please return the form to Pip West via the internal mail or in the envelope provided.

Nick Hodgson Head of Property Services

Office use only Total score = divided by 48 x 100 = %