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8/7/2019 2006 Best Managed Global Outsourcing Vendors
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2006 Best Managed Global Outsourcing Vendors
Rank
BlackBookIndex
CompanyRank in2005
Change from2005
Est. 05Revenue
NetProfitMargin
Employees
Leader Services
1 95.1
Affiliated Computer Services (Public,NYSE:ACS): Withnew CEO andseveral keyacquisitions, Fortune500 ACS outperformswith 2006’s top ITO &BPO contracts, Highstandards & highestcustomer satisfactionscores.
10 +9 $4.4B 7.45% 52,000 Mark KingBPO,ITO,HRO
2 93.4
Satyam (Public,NYSE:SAY): Thisoutsourcer whopioneered theoffshore developmentcenter model for software delivery sawprofits zoom 54%and record 36%growth. WithAccenture’s former chief marketingofficer onboard,
Satyam won’t besatisfied being #2.
19 +17 $1.1B22.81%
29,000B. RamaRaju
BPO,ITO
3 92.9
Cognizant(Public,NASDAQ:CTSH):Agile, fast moving,touting a strong trackrecord of deliveringbusiness results, Oneof BusinessWeek’s“Hot Growth”companies of 2006.
21 +18 $886M18.34%
25,000LakshmiNarayanan
ITO,BPO
4 92.6 PerotSystems(Public,NYSE:PER):Awarded for superior ITO services, Perotdelivered newindustry solutionsgenerating bigrevenue leaps withappreciableexpansions into the
43 +39 $2B 5.20% 18,000 Peter A.Altabef
ITO
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venture between GEand private equityfirms. Honored ascountry’s mostadmired employer.
10 90.2
Mellon (Public,NYSE:MEL): Mellon’sefforts to create acomplete workingcapital managementsolution washighlighted by theacquisition of SourceNet Solutions,a high performingprovider of financeand accounting BPOservices. Mellon soldits HRO to ACS to
focus on assetmanagement productlines. It’s paying off.
48 +38 $4.3B18.88%
17,000LeonBusch
BPO,HRO
11 88.9
Fiserv (Public,NASDAQ:FISV): Witha new CEO and COOonboard, Fiserv wason the acquisitiontrack, expanding itstechnologicalfootprint in theinsurance industry.Positive news and
strong earningspropelled swiftlygrowing sales.
New - $4.06B11.66%
23,000JeffreyYabuki
BPO
12 86
ClientLogic(Private):Large globalpresence with 24 US-based BPO facilities.New Latin Americancenters greatlyexpand ClientLogic’sglobal footprint whilesimultaneouslybolstering its bilingualand near-shoreEnglish services. TopCRM vendor.
New - $350M n/a 22,000David E.Garner
BPO
13 85.7 HewlettPackard(Public,NYSE:HPQ): GMawarded more than$700 million in
3 -10 $86.7B 4.07% 150,000 Mark Hurd ITO
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informationtechnology servicescontracts over a five-year period. Costreduction &accountability efforts
cut over 15,000 jobs.
14 85.5
Convergys(Public,NYSE:CVG): Topperforming, awardwinning CRM,Convergys, thelargest holder of outsourced SAPlicenses in the world,is expanding its 10-year SAP relationshipto help accelerateand increase the
global growth of itsemployee carebusiness.
9 -5 $2.6B 4.89% 66,000James F.Orr
Call,HRO
15 84.7
Capgemini(Public,EPA:CAP): Hardcharging for NorthAmerican business,revenue is up 33%,with outsourcingcomprising over 38%of Capgemini’s totalrevenue base.
5 -10 $6.9B 2.03% 60,000PaulHermelin
BPO,ITO
16 83.4
RRDonnelley(Public,NYSE:RRD): 140-year-old US firm thatprovides solutions incommercial printing,direct mail & financialprinting Acquired twomajor BPOs in theyear: OfficeTiger andAstron, creatingprocesses anddistribution for mission-criticalinformation for theworld’s largestcompanies.
42 +26 $8.4B 1.62% 50,000Mark A.Angelson
BPO
17 82.9 EXL ServiceHoldings(Private):EXL is driven on aculture of values thathas produced record
New - $344M n/a 7,000 RohitKapoor
BPO
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growth andoutstanding clientsatisfaction ratings infinancial outsourcingservices.
18 81.6
i-Flex Solutions(Public,BOM:532466): Thiszero-debt Indiancompany with 96% of sales originating fromsoftware exportsoffers specializedcustom solutions andconsulting services to625 financial servicesindustry customers in120 countriesfocused in the
lending industry.
32 +14 $323M16.65%
6,000RajeshHukku
ITO
19 80.7
Sutherland(Private):This global BPOanticipated the surgein the Europeanmarket demand for global sourcing andinvested to capture alarge share of thisbusiness with topranked global callcenters.
11 -8 $200M n/a 13,000Dilip R.Vellodi
Call,BPO
20 80.5
CGI (Public,NYSE:GIB): Foundedin 1976, Canada’sCGI is eighth largestindependentinformationtechnology andbusiness processservices firms in theworld. To improvebottom lineperformance, a 1,000FTE reduction inforce (RIF) distressedinternals. 40% growthin 2005.
20 - $3.28B 6.11% 25,000Michael E.Roach
BPO
21 77.8 24/7Customer (Private):Continualimprovementsearned 24/7 adistinction of being
22 +1 $300M n/a 7,000 P.V.Kannan
ITO
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the best performingglobal call center,lowering attrition &actively mentoringworkers to keepclients happy.
22 76
Accenture(Public,NYSE:ACN):Acquired middlemarket BPOs.Outsourcing netrevenues were $1.64billion, or 40% of netrevenues. Recordresults didn’tnecessarily add up tohigh clientsatisfaction rankingsas Accenture brings
aboard a new chief leadership officer tore-train its 10,000+managers in 2006.
2 -20 $17.1B 7.18% 123,000JoellinComerford
ITO,BPO,HRO
23 74.5
Ceridian (Public,NYSE:CEN): Signed100th multinationalpayroll client.Operational andearnings targets wellsurpassed.
29 +6 $1.46B 9.56% 9,000Ronald L.Turner
BPO,Call
24 73.6
SOFTTEK(Private):
Mexico’s nearshoreoutsourcingalternative, Softtekaims to be America’stop BPO. Softtek isone of the fewcompanies outside of India that has globaldelivery capabilities.
New - $140M n/a 4,000BlancaTrevino
BPO
25 71.2
ICICIOneSource(Private):This globallyexpanding BPO is
backed by ICICIGroup, whichmanages total assetsof over $38 billion. Itsflagship, ICICI Bank,is India's largestprivate sector retailbank.
7 -18 $123M 8.99% 8,500AnandaMukerji
BPO,Call
26 70.6 WNS Global 49 +23 $165M n/a 12,000 Neeraj BPO
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Services(Private):Rated as India’s topBPO for twoconsecutive years byNASSCOM, WNSwas recently ranked
best performing BPOby neoIT.
Bhargava
27 69.8
Outsource PartnersInternational(Private): Largestoutsourcing firmdedicated solely tofinance andaccounting functions,OPI beefed up themarketing team andopened expandedIndia operations,
resulting in three-year revenue growthof 842%.
39 +12 $42.7M n/a 1,000Clarence T.Schmitz
ITO,BPO
28 69.6
Datamatics(Public,BOM:532528): ITconsulting & softwaresolution clientsinclude 5 of top 10Fortune 500companies pluscustomers in 58countries.116%revenue growth
pumped Datamaticsup to be third largestpure BPO in India.
38 +10 $30.3M14.84%
2,000SriramShrinivasan
BPO
29 69.4
EPAM (Private): With83% annual growth,a high demandprovider of softwareengineeringoutsourcing servicesin Central andEastern Europe,Moskow’s EPAM isrecognized as one of the top worldwideleaders in applicationdevelopment.
New - $60M n/a 2,000ArkadiyDobkin
ITO
30 69.3 NessTechnologies(Public, NASDAQ:NSTC):Israel's leading ITservices and
New - $386M n/a 7,000 RavivZoller
BPO
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outsourcing companyis the big winner of regional BPObusiness, particularlyin banking, insurance& finance.
Acquisitionspropelled primegrowth.
31 69.2
TeleTech Holdings,Inc.(Public,NASDAQ:TTEC):The customer is kingwith Teletech, andTeleTech was king of new and expandedcall center contractsthis year. Nearly 60%of TeleTech's
revenue is generatedinternationally withservices offered in150 languages fromnearly everycontinent on theglobe.
New - $1.1B 2.93% 40,000Kenneth D.Tuchman
Call
32 68.9
Oracle (Public,NASDAQ:ORCL):Oracle is fighting toe-to-toe with archrivalSAP to retaincustomers picked up
through its $20 billionworth of acquisitions,and Oracle'sshopping spree hasdone little to solvethe company'sfundamentalproblem:sluggishness in itsflagship databasebusiness.
12 -20 $11.8B23.51%
50,000LawrenceJ. Ellison
ITO
33 68.3 PeopleSupport(Public, NASDAQ:PSPT):CRM- and AR-focused BPO,PeopleSupportreported recordrevenues and anincrease in netincome of 74 %.Lowering itsdependence upon its
New - $62.1M 32.27%
4,000 LanceRosenzweig
Call
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biggest clients over the last few yearsfrom around 80% toaround 50% andgrowing product lineswhile expanding the
number of seats for its E-reps is puttingbig cash in thecoffers.
34 67.6
InternationalBusinessAlliance(Private):IBA, an alliance of privately ownedcompanies, is thelargest IT serviceprovider in EasternEurope. IBM has
been a major strategic partner of IBA from the outset.
New - $30M n/a 1,000SergeiLevteev
ITO
35 65.8
IBM GlobalServices (Public,NYSE:IBM): Big blueis getting bigger andbetting big onoutsourcing in India.BPO arm IBM-Dakshadded over 10,000staff in 12 months butoverall management
satisfaction droppedpost acquisition fromthe top rankedposition.
1 -34 $46.2B 9.33% 20,000GinniRometty
BPO,ITO
36 63.5
EDS (Public,NYSE:EDS): A year of executive &strategic operationalshake-ups, EDScompleted the sale of its global consultingsubsidiary, A.T.Kearney, andestablished an officeof the COO toincrease alignmentand drive changethroughout itsbusiness operationsincluding takeover of BPO giant MphasiS.
44 +8 $19.7B 1.52% 117,000Michael H.
Jordan
BPO,
ITO
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37 62.9
Hewitt (Public,NYSE:HEW): Oneyear after HewittAssociates mergedwith Exult, Inc.,Hewitt sent shock
waves through theHRO industry when itannounced theretirement of its CEOat year end and theresignation of itspresident of HRO,effective immediately.At the same time, thecompany announcedthat it will bereviewing itsguidance for the third
quarter and full fiscal2006 pending areview of its HROcontracts. Wall Streetmoved Hewitt's stockprice down by 8% toa 52-week low on theday of theseannouncements.
13 -24 $2.9B 4.76% 22,000Dale L.Gifford
HRO
38 61.4
vCustomer (Private):Handling tens of millions of customer contacts a month,
vCustomer wasnamed byBusinessWeek as atop-10 “Hot Player” inglobal outsourcingcall centers. Overallsatisfaction took aleap up.
47 +9 $80M n/a 3,000SanjayKumar
Call
39 58.9 MphasiS (Public,BOM:526299): EDShas completed theacquisition of amajority stake in
MphasiS BFLLimited. With theaddition of MphasiSand currentexpansion plans,EDS' total India workforce is projected toexceed 20,000 byyear end but
4 -35 $205M 15.94%
12,000 JaithirthRao
BPO,ITO
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“Top 50” technology-driven giant, Larsen& Toubro Limited.
45 49.8
Luxoft (Private):Russia's leadingsoftware developer and IT servicesexporter has long-term clients includingIBM, Boeing, Dell,and Deutsche Bank.Gaining momentum,Luxoft acquired ITConsultingInternational, NewYork-based financialservices specialist &keeps growing.
New - $37.3M n/a 2,000DmitriyLoschinin
ITO
46 49.3
eTelecare(Private):70% growth in callcenter businessspurs entry on thePhilippine StockExchange and theNasdaq later thisyear or in early 2007.
New - $153M n/a 7,000 John Harris Call
47 49.1
Unisys (Public,NYSE:UIS): Troublesabound for UIS withRIFs & low moralechatter. Management
challenged to react tolower profit marginsand higher losses.
17 -30 $5.76B-29.7%
36,000Joseph W.McGrath
ITO
48 48.9
Freeborders(Private): Amassing a topnotch creativeexecutive team in theUS, this technologyoutsourcing provider from China hassecured $20 millionin expansion capitalfrom investors and is
ready to expand.
New - n/a n/a 1,000RamseyWalker
ITO
49 48.6 Computer SciencesCorp.(Public,NYSE:CSC): Biggovernment contractwins but lower clientsatisfaction scoresamong largecompetitors, CSC
16 -33 $14.6B 3.95% 79,000 Van B.Honeycutt
ITO
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